English-speaking Customer Care Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for French-speaking Customer Care Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Customer Care Agent at myPOS, you'll handle a variety of day-to-day interactions: helping merchants get set up, explaining how a payment was processed, or seeing a more complex account issue through from start to finish. Fast-moving, hands-on, and never the same day twice.

Working Hours & Shifts
This is a full-time role operating on a rotational day-shift schedule to support our customers across different markets. Full details about shift patterns will be shared during the recruitment process.

What you’ll do:

• Being the friendly, knowledgeable point of contact for English-speaking merchants and business owners – across chat, email, and phone

• Taking ownership of customer issues from first contact through to resolution – following up and making sure nothing falls through the cracks

• Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear English

• Acting as the customer's advocate internally – working on their behalf with specialist teams across the business to get complex cases resolved faster

• Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon

• Sharing patterns and feedback from customer conversations with the wider team to help us keep improving

What Makes You a Great Fit

• Fluency in English, both written and spoken – clear, confident, and professional

• At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation

• The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple

• A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people

• Comfort working with digital tools and systems, and a good eye for detail

• An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage

• Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

Why You’ll Love Working at myPOS

• Join a global team in a high-tech, innovative environment where ideas turn into impact

• Grow with us through annual salary reviews and performance bonuses based on your results and impact

• Level up your skills with access to myPOS Academy and LinkedIn Learning

• Invest in yourself with an annual personal development budget

• Bring your friends – our refer-a-friend bonus makes teamwork even more rewarding

• Connect and celebrate through team events, social activities, and international networking

The Good Stuff You’ll Get

• Competitive salary package that reflects your skills and impact

• 25 days paid annual leave, plus 1 extra day each year (up to 30)

• Premium health insurance, including dental and optical cover

• 102.26 EUR monthly meal vouchers

• Fully covered Multisport card

• Free coffee, snacks, and drinks at the office

• Fully covered public transport pass for Sofia

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!