Company:
Marsh
Description:
We are seeking a highly organised, commercially minded and client-focused Broker Support & Client Relationship Executive to join our growing MGA business.
This is a client-facing role supporting brokers, clients, insurers, capacity providers and internal stakeholders across the lifecycle of MGA-related insurance business. You will play an important part in delivering a responsive, efficient and high-quality service, helping to manage client relationships, coordinate submissions and renewals, maintain accurate policy information and support the continued growth of the MGA proposition.
Working closely with brokers and the wider MGA team, you will help ensure that clients and trading partners receive a seamless experience. You will combine strong relationship management with excellent operational discipline, supporting the delivery of commercial outcomes while maintaining high standards of accuracy, governance and service.
This is an excellent opportunity for someone with experience in reinsurance broking, client service or a senior broker support role who is keen to develop their career within a growing MGA platform.
We will count on you to:
- Provide proactive, high-quality support to brokers and clients across the MGA business.
- Act as a professional and responsive point of contact for clients, brokers, insurers, capacity providers and internal stakeholders.
- Build effective day-to-day relationships with clients and trading partners, ensuring that queries, requests and issues are handled promptly and professionally.
- Support the onboarding, management and ongoing servicing of MGA clients, facilities, schemes and delegated authority arrangements.
- Assist brokers with new business, renewals, mid-term adjustments, policy amendments and other client transactions.
- Coordinate the preparation and submission of underwriting and placement information, ensuring that materials are complete, accurate and delivered on time.
- Gather, validate and maintain accurate client, risk, exposure, policy and claims information across relevant systems and documentation.
- Prepare and coordinate client and insurer documentation, including submissions, renewal packs, quotations, binders, policies, endorsements and market presentations.
- Liaise with insurers, managing agents, capacity providers and other market participants to obtain terms, quotations, policy documentation and required information.
What you need to have:
- Experience in insurance broking, MGA operations, underwriting, client service, account management, broker support or a related insurance role.
- A good understanding of commercial insurance, the insurance lifecycle and the roles of brokers, insurers, managing agents, capacity providers and clients.
- Experience supporting client accounts, renewals, placements, delegated authority arrangements, policy administration or related insurance transactions.
- An understanding of the MGA business model and the importance of strong relationships between clients, brokers, underwriting teams and capacity providers.
- Strong written and verbal communication skills, with the confidence to engage professionally with clients and senior stakeholders.
- A client-focused approach and the ability to build trusted relationships with internal and external partners.
- Commercial awareness and an understanding of how high-quality service contributes to client retention, business growth and profitability.
- The ability to work collaboratively across a matrix environment while taking ownership of individual responsibilities.
- Confidence using Microsoft Office and the ability to learn and work effectively with broking, underwriting, policy administration and client management systems.
- The ability to identify issues, use sound judgment and escalate matters appropriately.
- A proactive, adaptable and solutions-focused approach to work.
- An understanding of the importance of confidentiality, regulatory compliance, data quality, delegated authority controls and operational governance.
- Progress towards, or a willingness to work towards, a relevant professional qualification in insurance or financial services is preferred.
What makes you stand out?
- Experience working within an MGA, managing general agency, delegated authority, specialty insurance or London market environment.
- Experience working directly with clients, brokers, insurers, managing agents or capacity providers in a fast-paced insurance environment.
- Knowledge of MGA operations, delegated authority arrangements, underwriting workflows, bordereaux processes or capacity management.
- A track record of improving processes, introducing efficiencies or enhancing the client service experience.
- Experience using broking platforms, underwriting systems, client relationship management systems, policy administration systems or other insurance technology.
- An established network or strong working relationships across the broker, insurer, MGA or London specialty insurance market.
- A growth mindset, with the ambition to develop into a broader client relationship, account management, broking or MGA operations role.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
