Client Success Specialist (Bali based)

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Key Responsibilities: 

• Onboarding clients, ensuring their success all the way through the client’s life-cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms
• Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment

Qualifications

Here’s What We’re Looking For:

• Fluent in English and Bahasa Indonesian
• 2-3 years of relationship management, account management experience or similar role
• Experience in inside sales, handling customer objections and leading customer relationships
• Knowledge of the Indonesian payment landscape and other providers within the market is a plus
• Excellent interpersonal, analytical and planning skills
• Proficient presentation skills in both English and Bahasa Indonesian
• Experience with Smartsheets, Salesforce, Looker, and Zendesk is a plus
• Bali based - willingness to travel to meet clients 

Additional Information

What We Offer:

• Competitive compensation 
• Work with brilliant people that will keep you on your toes, learn more about their journeys 
• by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.