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Job Function:

Human Resources

Job Sub Function:

Employee & Labor Relations

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

We're looking for an ERLR Analyst to join our team in Bogotá, Colombia

Department: HR Employee Relations
Scope: North America (U.S. & Canada)

Position Summary

The ERLR Analyst supports the timely and accurate resolution of Employee and Labor Relations (ERLR) cases across the North America region. This role is responsible for case triage, investigation support, and execution of case management activities in alignment with company policies, compliance standards, and service level expectations. This position also drives operational excellence through data analytics, automation tools, and continuous improvement methodologies.

Major Duties & Responsibilities

·       Respond to Employee Relations inquiries and cases, prioritizing based on risk and urgency

·       Conduct case triage and assess potential policy violations

·       Support investigations and ensure timely follow-ups

·       Maintain accurate, audit-ready documentation

·       Identify process inefficiencies and drive improvements using CI methodologies

·       Develop Power BI dashboards for KPIs (SLA, lead time, trends)

·       Ability to translate data into business insights

·       Design automated workflows using Power Automate

·       Integrate automation with ServiceNow, Outlook, SharePoint

·       Build strong stakeholder relationships and provide guidance

·       Promote self-service and digital tools

Required Qualifications

Bachelor’s Degree or equivalent
0–2 years of experience in HR, ERLR, or related field

Required Skills

·       Continuous improvement mindset and process optimization experience

·       Power BI (dashboards, DAX, data modeling)

·       Power Automate (workflow automation, integrations)

·       Experience with Power Apps and advanced Excel

·       Strong analytical and data interpretation skills

·       Ability to manage multiple priorities and meet SLAs

·       High attention to detail and confidentiality

·  Advanced English is required

·       Strong communication and stakeholder management

Preferred Qualifications

HR degree or certification
Experience in a shared services, regional, or multinational HR environment

Additional Information

No travel required
No people management responsibility

 

 

Required Skills:

 

 

Preferred Skills:

AI Judgement Integration, Analytics Insights, Business Behavior, Coaching, Communication, Consulting, Document Management, Emotional Intelligence, Employee Health, Execution Focus, HR Strategic Management, Human Resources Consulting, Human Resources Policies, Inquiry Handling, Issue Escalation, Labor and Employment Law, Labor Relations, People Performance Management, Process Improvements, Social Awareness, Talent Management