Customer Service Analyst T2-II

In Global New Accounts we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers. We are a team of 200+customer care professionals delivering extra ordinary customer service since we are the first face of the organization. We work inbound and outbound both.

Responsible for processing new commercial client and card member applications and supporting the end-to-end onboarding journey.

• Servicing clients and internal stakeholders through emails, inbound and outbound calls.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, Risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Demonstrate strong ownership, accountability, integrity, and professionalism in all aspects of case handling.
• Apply analytical judgment to identify potential fraud indicators and red flags during application and document verification.
• Perform comprehensive due diligence, including validation of business information, corporate websites, and supporting documentation to assess legitimacy.
• Ensure strict adherence to established procedures, controls, and US regulatory requirements with 100% compliance.
• Communicate clearly, confidently, and professionally with clients and stakeholders during complex scenarios.
• Proactively manage stakeholder expectations, including anticipating and addressing scenarios that may result in escalations.
• Maintain composure, sound judgment, and ethical decision-making in high-pressure, time-sensitive, and high-visibility situations.
• Demonstrate strong situational awareness and effective de-escalation skills in sensitive service scenarios involving prominent clients.
• Collaborate effectively across teams, exhibiting a growth mindset and consistently operating beyond basic role expectations.

Minimum Qualifications
- Graduate/Postgraduate

Preferred Qualifications
- Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal
- supervision
- Proven negotiation/problem solving skills with internal and external clients
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Must possess strong planning and organizational skills
- Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management
- Must be flexible to work any shift during core hours of operations 24/7 ( Rotational Week offs & Shifts )