Patient Support and Marketing Operations Manager

ROLE SUMMARY

The Patient Support & Marketing Operations Manager owns the operational delivery and governance of patient-support programs and assigned marketing operations for Pfizer Saudi Arabia. The role combines end-to-end PSP lifecycle management and patient-journey coordination with the operational infrastructure supporting marketing execution, launches, samples, vendors, purchase orders and invoicing. Delivery is coordinated from Egypt through Saudi stakeholders, in-country partners and approved vendors.

CORE ACCOUNTABILITIES

1. PATIENT SUPPORT PROGRAM LIFECYCLE

·         Manage the lifecycle of approved Saudi patient-support programs.

·         Translate patient-journey priorities into practical program design and operating requirements.

·         Coordinate cross-functional implementation, monitoring and continuous improvement.

·         Track program outcomes and service performance against agreed objectives.

2. VENDOR AND PARTNER GOVERNANCE

·         Manage PSP vendors, in-country delivery partners and other assigned service providers.

·         Set clear scopes, service measures, governance routines and escalation processes.

·         Coordinate contracting, purchase-order, invoice and performance-management requirements with relevant functions.

3. SAFETY, COMPLIANCE AND AUDIT READINESS

·         Partner with Safety to ensure appropriate adverse-event and product-quality reporting.

·         Coordinate Legal, Compliance, Medical and other required clearances.

·         Maintain complete, current and audit-ready program and operational documentation.

·         Escalate material patient, safety, quality, compliance or continuity risks promptly.

4. MARKETING OPERATIONS

·         Manage assigned CE&I purchase orders, vendors and invoicing.

·         Coordinate samples and launch operations through approved in-country vendors.

·         Support assigned events/congress, campaign or above-country marketing-operational requirements.

·         Establish practical workflows, service standards and controls for assigned operations.

5. CROSS-MARKET DELIVERY AND CONTINUOUS IMPROVEMENT

·         Maintain effective coordination between Egypt-based delivery and Saudi business owners and partners.

·         Plan required Saudi site visits and in-country governance touchpoints.

·         Identify opportunities to simplify operations, improve vendor performance and strengthen the patient experience.

DECISION RIGHTS AND ROLE BOUNDARIES

·         Owns PSP operational governance and assigned marketing-operations delivery within approved strategy, budget and compliance requirements.

·         Marketing Execution Lead sets portfolio priorities and overall marketing-execution standards.

·         Medical/Safety/Legal/Compliance retain their respective professional accountabilities and approvals.

·         Does not own brand strategy, content creation or channel execution.

CAPABILITIES AND QUALIFICATIONS

·         Bachelor's degree in pharmacy, Life Sciences, Healthcare Administration, Business or a related field.

·         Relevant experience in patient-support programs, pharmaceutical operations, marketing operations or vendor management.

·         Knowledge of regulated patient-program governance, safety reporting, and audit readiness.

·         Strong vendor, budget, purchase-order and operational project-management capability.

·         Ability to coordinate delivery across countries, partners and functions.

·         Strong risk judgment, communication and stakeholder-management skills.

·         Saudi-market experience is highly preferred.

CRITICAL LEADERSHIP BEHAVIORS

·         Patient and Customer Focus

·         Seizes Accountability

·         Quality Judgment

·         Collaboration

·         Operational Excellence

·         Risk and compliance mindset

·         Commits to One Pfizer

WHY THIS ROLE

A combined capability role that protects the quality and continuity of patient programs while providing the disciplined operational backbone required for effective marketing execution.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.