Account Program Manager

Short Description for Internal Candidates    

The Account Program Manager works with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.
*Description for Internal Candidates    

RESPONSIBILITIES

Coordination with the planning team to schedule production dates.
Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
Proactive management of customer needs through communication and problem resolution.
Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
Participates and gives input in process improvement activities utilizing the Vertiv Operating System
Completes tasks as assigned to support Sales Offices
Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
Supervises current projects and coordinate with team members to keep workflow on track.
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
Assist with all internal and external audit requests
 

QUALIFICATIONS

Minimum Job Qualifications:

Minimum of 2 years of order management experience
Excellent customer service skills
Professional communication skills, both written and verbal
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
MS Office proficient
Ability to work and multi-task in a fast-paced environment
 

Preferred Qualifications:

Previous account management or technical experience 
Oracle ERP experience desired
Bilingual is a plus - English/Spanish
 

EDUCATION AND CERTIFICATIONS

Bachelor’s Degree required, with Business or related field preferred.
 

PHYSICAL REQUIREMENTS

No Special Physical Requirements
 

ENVIRONMENTAL DEMANDS

N/A
 

TRAVEL TIME REQUIRED

N/A
 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Promote Transparent & Open Communication 
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Same Posting Description for Internal and External Candidates