Automation and Artificial Intelligence (AI) Delivery Lead

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Team Overview

As an Automation and Artificial Intelligence (AI) Delivery Lead within Global Operations, you will lead one of the delivery pods responsible for executing a portfolio of technology-enabled solutions across transformation programs. This role is accountable for managing a multidisciplinary technical team delivering solutions across intelligent automation, AI/ML, workflow automation, and pro-code application development, with a strong focus on driving measurable business outcomes. This role reports to the VP Operations.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Solution Delivery Leadership.

• Lead a delivery pod responsible for executing technology-enabled solutions across intelligent automation, AI/ML, workflow automation, and pro-code application development.

• Translate approved business and solution designs into actionable delivery plans, milestones, and implementation outcomes.

• Ensure solutions are scalable, sustainable, and aligned with capability standards, governance frameworks, enterprise architecture, and operational performance expectations, using hands-on architecture experience to guide key delivery decisions.

• Collaboration with Design and Capability Development.

• Partner with Solution Design leads to receive and refine solution designs, clarify delivery requirements, and support smooth transition from design into execution.

• Collaborate with Capability Development Leads to leverage approved platforms, reusable assets, standards, and delivery patterns.

• Provide delivery feedback to inform capability maturity, solution standards, tool adoption, and future design considerations.

• Stakeholder Engagement.

• Collaborate with business, technology, analytics, design, and capability stakeholders to align delivery priorities, dependencies, and expected outcomes.

Section to update: Required Knowledge and Experiences

Required Knowledge And Experiences

Key Competencies:.

• Technology-Enabled Solution Delivery.

• Intelligent Automation, AI/ML, Workflow Automation & Application Delivery.

• Hands-On Solution Architecture & Technical Delivery Leadership.

• Strategic Thinking.

 

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• 10+ years of experience leading technology-enabled transformation, automation, AI/ML, workflow, or application delivery initiatives, with 5+ years in leadership roles.

• Proven track record leading multidisciplinary technical teams to deliver enterprise-scale solutions that improve operational performance.

• Hands-on technical and solution architecture experience across intelligent automation, AI/ML-enabled solutions, workflow automation, and application delivery, with the ability to guide technical teams, assess implementation trade-offs, and ensure delivery decisions align with enterprise standards.

• Experience partnering with process design, business operations, transformation, technology, data science, and capability teams to move solutions from concept through delivery.

• Familiarity with delivery governance, risk management, compliance expectations, ethical AI practices, and enterprise technology standards.

 

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Manager, Applications Development