Collection Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

Leads regional Collections operations, ensuring strong collection performance, credit risk management, customer exposure control, and compliance with credit policies and payment terms. Partners with Sales and business leaders to balance growth, cash flow, and credit discipline while proactively managing collection risks and escalations. As a Regional Management Team (RMT) member, supports business growth, working-capital optimization, and strategic priorities through effective stakeholder management and cross-functional leadership.

Key Areas of Responsibility
• Monitors accounts receivable to identify overdue payments and initiate collection efforts.
• Contacts customers to discuss overdue payments, resolve payment issues and secure commitments.
• Negotiates payment arrangements and settlements within company policies to recover outstanding funds.
• Collaborates with internal departments to resolve billing discrepancies, disputes and escalations.
• Maintains accurate records of collection activities and customer communications in the system.
• Prepares reports on collection status, outstanding debts and recovery rates for management review.
• Ensures compliance with legal, regulatory and company requirements related to credit and collections.
• Reconciles customer accounts and provides insights to stakeholders.
• Works closely with the Cash App team, CommOps and KAMs to resolve disputes and payment-related issues.
• Maintains regional credit hygiene to minimize credit and collection risks.
• Ensures credit limits, payment terms and customer exposure comply with approved policies.
• Ensures orders are executed within approved credit limits and payment terms to minimize collection defaults.
• Monitors customer payment behavior and exposure to proactively manage collection risks.
• Partners with Vertical Leads, RSMs and KAMs to balance business growth with credit and cash-flow objectives.
• Engages senior leaders on critical customer, credit and collection risks.
• Contributes as an RMT member to regional growth and working-capital objectives.
• Leads regional Credit & Collections and influences cross-functional teams to achieve business objectives.
• Drives Sales alignment to ensure credit and collection discipline while enabling sustainable business growth.

Critical Experiences
• Master degree in Finance, Accounting, Business Administration, or a related field to ensure foundational knowledge in financial principles and business operations.
• Minimum of 6 years experience in accounts receivable, collections, or credit management, demonstrating proficiency in managing overdue payments, negotiating settlements, and resolving billing disputes.
• Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent is preferred to validate expertise in debt collection practices and compliance with legal regulations.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.