8b:I[124880,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"CompanyBackLink"] 8c:"CompanyFavoriteButton" 8d:I[145917,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"$8c"] 8e:"CompanyVacancyTabs" 8f:I[244710,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"$8e"] 90:T1c26,

Job Description

Sales Development is the start of an incredible career journey in sales and is an integral part of the continued success and growth of Zendesk across EMEA. We are looking for exceptional sales talent that will play a key role in driving new business for our sales organisation.

Zendesk is the world’s leading Customer Support Platform and we are growing our EMEA business incredibly fast on the back of the success and value our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly talented, ambitious and fun sales professionals who embody Zendesk’s unique culture. The ideal candidate will have a proven track record of overachieving in a fast-paced dynamic environment.

You will

Be a key team member of the sales team, driving new business and delivering on the strategy for your region.
Run a busy outbound pipeline of leads and provide top class customer experience.
Use innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers.
Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
Show creativity and flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally.
Be motivated to overachieve on targets and metrics.
Be the face of the brand, 100% focussed on building an outstanding customer experience.

You have

Native English speaker, other languages could be a plus
A minimum of 6 months of experience in a Sales related environment.
Passion to kick-start or continue a career in consultative sales.
Solid business experience (SaaS sales preferred), curious and customer-centric.
A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' commitment to overachieve and succeed.
You collaborate well with others, including Account Executives, to achieve shared goals.
You’re motivated to exceed goals and benchmarks.
We’re hiring someone who thrives speaking to customers first hand—if you love dialing, handling objections, and turning cold calls into pipeline, this role is for you.
Excellent written and verbal communication skills.
Bachelor's or Master's degree is preferable.
Availability to work weekly in a hybrid model: Lisbon office 3 days a week
Office days are Tuesday, Wednesday and Thursday from 9am to 6pm

Why Zendesk

Quality leadership team dedicated to you, your development and your success.
Experienced and top performing peer or ‘buddy’ dedicated to showing you the ropes.
Flexibility to work between home and office with everything you need to be successful in either location (MacBook, home office desk/chair allowance, Sales Navigator, Zoom etc)

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

91:T202c,

Job Description

Location: Lisbon, Portugal (On-site / In-Office)

Language Requirement: Native / Professional Fluency in German & English

About the Role

Are you a high-energy sales leader with a passion for coaching and developing early-career talent? Zendesk is looking for an in-office BDR Manager based in our Lisbon hub to lead, scale, and mentor our BDR Central team.

The Business Development team is the frontline of Zendesk’s growth across the DACH market. In this role, you will lead strategic outbound and inbound pipeline generation initiatives, foster a high-performance culture, and guide reps toward hitting ambitious weekly, monthly, and quarterly pipeline targets.

If you thrive in a collaborative, fast-paced environment and have the operational rigor and motivational drive to turn high-potential SDRs/BDRs into future enterprise sales leaders, we want to hear from you.

What you will do:

Lead & Scale the Central BDR Team: Hire, onboard, mentor, and coach a high-performing team of German-speaking Business Development Representatives based in our Lisbon office.
Drive High-Quality Pipeline: Scale qualified sales opportunities and pipeline volume across target enterprise and commercial accounts to fuel Zendesk’s growth in the DACH region.
AI Knowledge & Tooling: Strong familiarity with modern AI sales technologies and workflows, such as generative AI for prospecting, AI-assisted coaching tools (e.g., Gong, ChatGPT), workflow automation, or selling AI-powered CX/SaaS solutions.
Talent Development: Actively build clear career pathways for your reps, helping them level up their sales acumen, exceed quota, and transition into future account executive, management, or specialist roles.
Operational Excellence: Continuously optimize outbound multi-threading strategies, cadences, cold-calling workflows, and qualification processes to stay ahead of market dynamics.
Cross-Functional Alignment: Partner closely with DACH Regional Sales Directors, Account Executives, and Marketing leaders to align account mapping, campaign execution, and pipeline quality.
Foster Team Culture: Cultivate an upbeat, collaborative, and results-oriented in-office environment in Lisbon.

What we are looking for:

Language Skills: Complete professional fluency in German (C1/C2 or native level) and English (written and spoken) is required to coach reps and navigate the Central territory.
Work Arrangement: Based in or willing to relocate to Lisbon, Portugal, working full-time on-site alongside your team.
Leadership Experience: 1+ years of direct people management or proven team lead/coaching experience inside a high-volume SaaS sales development environment.
Sales Background: 3–5+ years of Manager experience in SaaS sales or sales development experience (CRM, CX, or Customer Support tech experience strongly preferred).
Strategic Prospecting Acumen: Deep understanding of modern outbound prospecting, account-based strategies, and pipeline development metrics.
Data-Driven Mindset: Solid analytical skills with the ability to track leading indicators, manage conversion rates, and forecast pipeline delivery accurately.
Coaching Mentality: Passion for early-career coaching, delivering actionable feedback, and driving structured roleplays and call reviews.
Availability to work weekly in a hybrid model: Lisbon office days are Tuesday, Wednesday and Thursday from 9am to 6pm.

Why Join Zendesk in Lisbon?

Dynamic Office Culture: Work alongside a vibrant, international sales team in one of Europe’s most vibrant tech capitals.
High-Growth Trajectory: Be part of a global market leader with clear, accelerated career advancement paths for top-performing managers.
Dedicated Onboarding: Comprehensive week-long sales bootcamp designed to get you immersed in our tech stack, culture, and products right away.
Comprehensive Toolset: Industry-leading tech stack (Salesforce, Sales Navigator, Gong, Zoom, Zendesk Suite, MacBook, etc.) to empower your day-to-day work.
Continuous Learning: Annual professional development allowances and tailored leadership development programs to fast-track your executive career.
Supportive Ecosystem: Dedicated peer-buddy mentorship and leadership coaching from experienced global sales executives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

92:T1f9c,

Job Description

Zendesk has evolved beyond traditional customer service software. We've scaled a $200M ARR AI business in under three years, deployed across 20,000+ businesses globally. As AI transforms how organisations engage with their customers, businesses need more than a software pitch. They need commercially minded partners who understand their challenges, challenge conventional thinking and help them see what's possible.

Why this role matters
The future of sales looks different, and we're building the next generation of commercial talent to lead it. This isn't a role built around reading scripts and booking meetings. As a BDR at Zendesk, you'll take ownership of strategic prospecting, engage senior business leaders and uncover opportunities for organisations to transform their customer experience through AI.

You'll learn to think like an Account Executive from day one, developing the commercial judgement, business acumen and account strategy skills that underpin successful sales careers.

What you'll do

Create meaningful commercial opportunities: Go beyond surface-level qualification to understand customer challenges, uncover compelling AI and CX use cases and identify the business outcomes that matter.
Own strategic account prospecting: Research and prioritise target accounts, map buying groups and develop multi-threaded engagement strategies in partnership with Account Executives and Marketing.
Lead with curiosity and commercial acumen: Engage senior decision-makers in thoughtful business conversations, challenge the status quo and build urgency around the cost of inaction.
Work AI-first: Leverage AI, intent signals and modern prospecting technology to identify opportunities, personalise outreach and build smarter, more scalable ways of generating pipeline.
Take ownership of pipeline quality: Focus on creating well-qualified opportunities with clear business value, stakeholder alignment and next steps. Partner with Account Executives to support progression beyond initial qualification.
Build the skills of a future AE: Develop your capabilities in discovery, account planning, executive engagement and pipeline management while learning from experienced sales leaders.

What you bring
We value commercial curiosity, sound judgement, ambition and a willingness to challenge how things have always been done over a traditional SDR background.

Commercial mindset: You understand that great salespeople solve business problems, not just pitch products. You may come from B2B sales, recruitment, commercial real estate, consulting or another commercially focused environment.
Confidence and communication: You're comfortable engaging business leaders, asking thoughtful questions and adapting your approach without relying on a script.
Strategic thinking: You can connect the dots between a company's challenges, its stakeholders and the opportunities worth pursuing. You know how to prioritise where your effort will have the greatest impact.
AI curiosity: You're excited by emerging technology and actively explore how AI can help you work smarter, improve outcomes and challenge traditional prospecting approaches.
Ownership and resilience: You bring the discipline to execute consistently, the initiative to create opportunities and the resilience to learn from setbacks.
Growth mindset: You're highly coachable, seek feedback and have the ambition to develop into a high-performing commercial sales professional.

We'll teach you our products, sales methodology and technology. You bring the curiosity, commercial drive and willingness to learn.

Why Zendesk
You'll join a business at the forefront of AI-driven customer experience, working alongside experienced sales leaders and some of the region's most talented commercial teams.

You'll have the opportunity to work with leading businesses across Australia and New Zealand, gain hands-on experience with AI technology and develop the skills required to progress into a full-cycle sales career.

We're not just building a pipeline generation team. We're developing the next generation of sales talent.

Exceptional commercial talent doesn't always follow a traditional path. Whether you've built a recruitment desk, advised commercial clients, worked in consulting or started your own venture, if you're commercially curious, ambitious and ready to challenge yourself, we want to hear from you.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

93:T1c7a,

Job Description

Workplace Experience Coordinator

Zendesk is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for Zendesk’s employees, and we have a lot of fun along the way!

About you:

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.

You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused, have impeccable judgement. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team / company goals. You’re sensitive to employees’ needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK; last-minute requests don’t faze you!

Primary Responsibilities:

Provide exemplary customer service to employees.
Manage and run the front desk operations.
Manage ticketing system, providing high level of customer satisfaction.

Helps coordinate all in-office events for employees.
Perform periodic walk-throughs and audits of the office.

Liaise with vendors, property management as needed.
Coordinate vendor management including assisting in procurement process and performance management.
Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and physical plants.
Coordinate and document all employee desk assignments, moves, and changes.
Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.
Maintain accurate inventories of fixed assets.
Assist with internal communications on up-to-date building events, maintenance, safety, and other issues.
Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
Coordinate the food and beverage program, including placing and stocking orders as necessary.
Maintain office seating and neighborhood plans.
Assist Senior Workplace Experience Specialist with general office projects.
Develop and update Standard Operating Procedures.
Provide orientation for new employees.
Perform other duties and special projects as requested.

Requirements:

Minimum of 2 years’ experience in Facilities/Office Coordination/Management
Excellent communication skills across employees at all levels within the organization
Demonstrated project management skills
Strong computer skills including experience with Google Suite
Interested in and adept at learning new computer programs and skills
Familiarity with building operations (lighting, air conditioning, flooring, etc.)
Demonstrated ability to handle multiple tasks with little or no supervision
Advanced problem solving skills
Positive attitude; grace under pressure
Accurate, organized, punctual and accountable

Preferred Skills/Qualifications:

Academic qualification in relevant discipline, degree / diploma preferred.
Experience with light furniture assembly (cabinets, shelving, etc.).
Experience with Building Management Systems and access control (Gable, S2) software
Member of professional Facilities Management association

Hours:

Mon-Fri, 8:00am-5:00pm; overtime sometimes required

The US hourly base rate range for this position is $20.19-$29.81. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

94:T1b0e,

Job Description

We’re seeking a proven Enterprise Account Executive based in Madrid, Spain, driving growth within one of the most dynamic technology markets in the world. In this role, you’ll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact.

You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk’s footprint within high-value, strategic accounts.

What You'll Be Doing:

Drive top line revenue growth by acquiring new Enterprise customers across the Iberian Market (Spain & Portugal) and executing strategies to penetrate companies above 1500 employees. This will be a role predominantly focused in new business, so prospecting skills and experience are a MUST.
Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk’s solutions to optimize customer outcomes and profitability.
Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts.
Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk’s Enterprise market share in the region.
Develop a deep understanding of Zendesk’s AI and CX platform, aligning our technology to customers’ business objectives and transformation goals.
Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI.
Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.

What You Bring to the Role:

8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
Demonstrated success selling into Enterprise organizations ($1B+ in revenue)
Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President’s Club membership a plus.
Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms.
Strong presentation, negotiation, and closing abilities with consultative selling expertise.
Experience creating and executing territory and account growth plans that drive measurable results.
Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth.
Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker.
BA/BS degree or equivalent experience required
Spanish and English (Portuguese is a plus)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

95:T1eba,

Job Description

Job Summary
At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.
We are looking for a Staff Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a technical leader driving the architecture and delivery of our conversational AI backend — the system that enables admins to configure and optimize Zendesk through natural language.
We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.

What you'll be doing

Drive the technical vision and architecture for the Admin Copilot Conversational backend — LLM orchestration, intent detection, context retrieval, and tool execution.
Own end-to-end delivery of complex, cross-cutting features — from technical design through implementation, release, and production operation.
Be a hands-on technical leader: set engineering standards, make key architecture decisions, and ensure the team builds reliable, scalable systems.
Collaborate closely with ML Scientists, Product Management, Design, and partner engineering teams to shape the product roadmap from a technical perspective.
Influence technical direction beyond your team — contribute to architecture decisions across the Copilot organisation and adjacent teams.
Design and improve evaluation frameworks, guardrails, and safety mechanisms for LLM-powered features in production.
Mentor and grow engineers on the team through technical guidance, code review, and pairing. Raise the bar for engineering quality.
Identify and address systemic technical risks, performance bottlenecks, and reliability gaps before they become customer-facing problems.

What you bring to the role
Required

8+ years of experience in software engineering, with demonstrated technical leadership in backend systems.
Strong experience designing and building distributed systems at scale — APIs, service architectures, and data pipelines.
Experience with LLM integration in production systems — orchestration, prompt engineering, evaluation, guardrails, or multi-provider setups.
Fluent in at least one backend language (Ruby, Python, Go, or similar); working proficiency across multiple languages.
Deep understanding of cloud infrastructure (AWS), containerised deployments (Docker, Kubernetes), and CI/CD practices.
A track record of driving technical direction for a team or project — architecture decisions, technical roadmaps, and cross-team alignment.
Ability to operate effectively with ambiguity — you can break down complex problems, make pragmatic tradeoffs, and move fast without sacrificing quality.
Strong collaboration and communication skills — you influence through technical credibility and clear articulation of tradeoffs, not authority.

Preferred

Experience building conversational AI or chat-based systems (intent detection, context management, tool use).
Experience with ML infrastructure: model serving, inference pipelines, or evaluation frameworks.
Familiarity with ML pipeline tooling (e.g., Metaflow) and experiment tracking (e.g., MLflow).
Experience with event-driven architectures (e.g., Kafka).
Experience with SQL and data infrastructure (Snowflake, dbt).
Experience mentoring or technically leading a team of 3+ engineers.

Tech Stack

Our code is written in Ruby and Python
Our servers live in AWS
Our ML pipelines use Metaflow
Our data is stored in S3, RDS MySQL, and Snowflake (with dbt for transformations)
Our services and models are deployed to Kubernetes using Docker
Heavy usage of LLM technology from multiple providers via our LLM Proxy
Our conversational backend uses the Vercel AI SDK for LLM orchestration

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

96:T1b54,

Job Description

Job Summary
At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.
We are looking for a Senior Software Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a key contributor delivering AI-powered product features at Zendesk scale, taking ownership of significant pieces of work from design through to production.
We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.

What you'll be doing

Own and deliver end-to-end product features — from technical design through implementation, testing, release, and iteration.
Work closely with ML Scientists and ML Engineers to integrate ML-powered capabilities into the product as reliable, user-facing features.
Contribute to technical design discussions and architecture decisions within your team, with growing influence across teams.
Build and maintain scalable backend services, APIs, and integrations that support AI-powered product experiences.
Collaborate with Product Management, Design, and other engineering teams to turn product requirements into well-scoped technical work.
Improve the reliability, performance, and maintainability of the systems you work on — proactively identifying and addressing technical debt.
Mentor more junior engineers through code review, pairing, and knowledge sharing.

What you bring to the role
Required

5+ years of experience building and operating large-scale, Internet-facing applications.
Fluent in Ruby; working proficiency in Python is a big plus.
Solid experience with distributed systems, RESTful APIs, and cloud infrastructure (AWS).
Experience with containerised deployments (Docker, Kubernetes) and CI/CD practices.
A track record of owning features end-to-end and delivering them to production with high quality.
Ability to work with uncertainty and the flexibility to pivot with changing priorities.
Comfort working in a team alongside ML engineers and scientists — you don't need to be an ML expert, but you should be curious and able to collaborate effectively across disciplines.
Strong collaboration skills and a genuine desire to help the team succeed.

Preferred

Experience with SQL and data infrastructure (Snowflake, dbt) — understanding data pipelines and transformations is valuable in our environment.
Exposure to LLM integration patterns: prompt engineering, evaluation, monitoring, or multi-provider setups.
Familiarity with ML pipeline tooling (e.g., Metaflow) or ML frameworks.
Experience with event-driven architectures (e.g., Kafka).
Experience with iterative, metrics-driven product development (A/B testing, feature flags, incremental rollouts).

Tech Stack

Our code is written in Ruby and Python
Our servers live in AWS
Our ML pipelines use Metaflow
Our data is stored in S3, RDS MySQL, and Snowflake (with dbt for transformations)
Our services and models are deployed to Kubernetes using Docker

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

97:T26c5,

Job Description

Join us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions.

As we accelerate our vision, we’re seeking a forward-thinking Commercial Account Executive with a strong B2B sales track record and a passion for leveraging AI-driven insights to drive growth in the SaaS landscape. You will be instrumental in expanding our Commercial account base. Closing deals of varying sizes and complexities. While harnessing innovative, tech-enabled strategies.

Your expertise will enable you to build trusted customer relationships, introduce transformative solutions, and deepen Zendesk’s impact by aligning our advanced capabilities to each customer’s unique goals and ambitions.

What You’ll Be Doing:

Drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion.
Leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities—maximizing account revenue and profitability.
Manage and nurture customer relationships, using digital engagement and automation tools to ensure maximum satisfaction, retention, and the development of long-term strategic partnerships.
Proactively lead complex sales cycles by integrating AI insights and customer data, crafting tailored, outcome-oriented solutions that address both current and emerging customer needs.
Consistently build and manage a robust pipeline using predictive analytics and automation, maintaining accurate forecasts and exceeding quarterly and annual revenue goals with disciplined execution.
Understand and articulate the value and business impact of Zendesk solutions—including AI product offerings—ensuring alignment with customer objectives to secure satisfaction, retention, and product expansion.
Develop and present compelling, data-backed ROI and value cases that influence procurement decisions, and rigorously track and communicate realized customer impact to foster long-term partnerships and drive upsell opportunities.
Establish and maintain executive sponsorship by leveraging deep industry expertise and AI-driven customer insights to build trusted relationships with decision-makers and key champions.
Collaborate closely with Solutions Engineers, AI Specialists, and internal teams to guide cross-functional co-design of innovative solutions, streamline sales execution, and advance Zendesk’s AI initiatives and go-to-market strategy.
Hold detailed technical conversations about AI product architecture and integrations, championing best-in-class digital solutions and thought leadership within the organization.
Continuously anticipate AI market trends and competitor moves, leveraging these insights to inform deal strategies, shape the customer roadmap, and contribute to Zendesk’s product direction.
Be relentlessly curious—actively seeking out new AI-driven sales strategies and keeping the customer voice at the center of your approach.
Consistently use AI tools to automate workflows, predict customer needs, personalize outreach, and set the benchmark for AI-powered sales excellence.
Maintain outstanding organizational skills to manage a high volume of sales opportunities simultaneously, ensuring no potential is overlooked.
Lead and coordinate cross-functional and extended Zendesk teams to deliver complex solutions and exceed account growth targets.
Continuously monitor competitor activities and market trends to proactively adapt GTM strategy and maintain competitive advantage.
Willingness and availability to travel regionally and nationally as business needs dictate.

What You Bring to the Role:

BA/BS degree or equivalent relevant experience required.
At least 3 years of success in B2B sales or solution engineering, ideally in SaaS, with a proven record of exceeding sales targets.
Demonstrated ability to navigate and close complex, value-centric sales cycles—including executive-level engagements.
Experience nurturing and expanding relationships across organizational levels, including VP and C-suite clients.
Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote technology.
Proficiency in utilizing AI, analytics, and digital sales tools (e.g., Salesforce, Outreach, Clari) to inform strategy and drive performance.
Entrepreneurial, collaborative mindset with a track record of proactive learning and adaptation in a fast-changing tech landscape.
Deep understanding of technology and AI trends and their impact on the customer experience and business value.
Experience developing and leveraging account and territory plans, grounded in measurable KPIs.

Who You Are:

Customer-Centric Innovator: Anticipates and understands customer needs, driving business innovation through human experience design and AI-powered solutions.
Data Driven Decision Maker: Consistently applies data and AI-generated insights to optimize every stage of the sales process, from discovery to closing.
Collaborative Influencer: Builds impactful partnerships internally and externally, elevating team and customer outcomes through influence and enablement.
Continuous Learner & Mentor: Proactively leads by example, staying ahead of AI trends and mentoring peers across the organization.
Strategic Thinker with an Execution Focus: Balances visionary sales leadership with disciplined, outcome-oriented action.

The US annualized OTE (On Target Earnings) range for this position is $191,000.00-$287,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

98:T2227,

Job Description

The Hunter AE creates and closes durable net-new business. The role turns priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes.

What you’ll be Doing

Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined territory planning.
Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting and close.
Translate customer business priorities, service-operation challenges and transformation goals into a credible Zendesk platform and AI value proposition.
Build executive and multi-threaded alignment across business, technology, security, finance, procurement and the economic buying committee.
Own commercial strategy, deal progression and negotiation within approved guardrails; protect customer value and delivery credibility.
Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners and leadership to improve win probability.
Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility; make decisions based on evidence rather than optimism.
Document customer goals, stakeholders, use cases, commitments and success conditions for a clean handoff; return market, competitor and buyer insight to improve the go-to-market motion.

What you Bring to the Role

Day one: a genuine new-business orientation, targeted prospecting discipline and ability to create qualified demand—not simply work inbound leads.
Day one: consultative discovery that uncovers business problems, urgency, stakeholders, decision criteria and measurable outcomes before positioning product.
Day one: executive and multi-threaded selling that earns trust with business, technical, financial, security and procurement stakeholders.
Day one: commercial acumen to build ROI narratives, manage deal economics, negotiate thoughtfully and qualify out when the fit is not credible.
Day one: CRM, forecast and operating discipline; the ability to inspect facts, surface risk early and maintain mutual accountability.
Developable: deeper Zendesk platform, AI and service-operations fluency; more advanced industry narratives, partner-led selling and complex deal strategy.
Differentiating: the ability to shape the customer's problem, create demand where none exists and mobilize a buying committee without overselling.
Scarce: repeated success closing large, complex net-new deals with executive access, competitive strategy and strong business-case construction.

Experience and Qualifications

Experience range: Typically 8–12 years of related experience (Job Architecture baseline).
Relevant background: demonstrated capability in complex B2B SaaS new-business selling, value-based discovery and commercial deal ownership.
Customer impact: demonstrated ownership of outcomes, not only activity; evidence should show decision quality, follow-through and measurable customer or commercial impact.
Commercial proof: evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement and complex deal judgment.
AI and platform fluency: ability to discuss AI, automation, service operations and platform value credibly and know when specialist depth is required.
Education: no specific credential is required where equivalent demonstrated experience, capability and track record are present.

AI-era Expectations

Discuss AI, automation, CX and platform value credibly at the business level; bring specialists when deeper technical validation is required.
Frame AI opportunities in terms of measurable customer outcomes, operating-model change, adoption risk, security, governance and implementation readiness.
Use approved AI tools to improve account research, preparation, follow-through and signal synthesis while protecting customer confidentiality and data.
Distinguish uniquely human work—trust, judgment, negotiation and executive alignment—from work that can be augmented or automated.
Use market and customer insight to refine AI narratives, objection handling and priority use cases without overstating product capability.
What makes this role distinctive
You will help customers move from a service challenge to a decision-ready case for change. The strongest candidates combine disciplined new-business craft with the ability to make an AI-powered, platform-level future state credible to executive buyers.

The US annualized OTE (On Target Earnings) range for this position is $283,000.00-$425,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

99:T1f14,

Job Description

We’re looking for a Principal Customer Architect to help enterprise customers turn early proof of value into lasting adoption of Zendesk’s AI Resolution Platform. You’ll shape technical adoption strategies, guide customers through AI-enabled change, and help them realize measurable business outcomes. You’ll bring together customer goals, technical possibilities, and the right Zendesk specialists to make progress practical and sustainable.

What you’ll be doing

Lead technical adoption roadmaps for strategic customers, translating business priorities and technical health into clear milestones and measurable outcomes.
Build account technology plans covering architecture, Zendesk usage, technical debt, customer priorities, and adoption opportunities.
Diagnose barriers across configuration, data, integrations, processes, operating models, and stakeholder alignment; turn findings into prioritized actions.
Guide customers through AI and platform adoption with repeatable playbooks, standard configurations, and practical enablement.
Lead technical discovery, whiteboarding, relevant product demonstrations, and standard sandbox configurations to make proposed outcomes tangible.
Scope productized pilots and proofs of concept with clear success criteria, ROI logic, and a path to production adoption.
Coordinate AI Experts, Professional Services, FDEs, Architects, and other specialists around a shared customer outcome.
Share technical evidence that supports adoption, value realization, and expansion readiness, while tracking progress through approved systems.

What you bring to the role

Strong technical judgment across SaaS configuration, integrations, APIs, data flows, and AI automation.
The ability to lead structured discovery and explain complex technical ideas in clear business language, from practitioners to executives.
Experience using adoption plans, maturity assessments, playbooks, and stakeholder alignment to make customer change stick.
Good solution-scoping judgment: you know when a standard approach is right and when to bring in deeper technical or delivery expertise.
Comfort with light demos and standard configuration that help customers understand what’s possible without over-customizing.
A proactive, calm approach to ambiguous customer challenges, with the ability to build trust and lead through influence.
An AI-literate approach to your work: you can use approved AI tools responsibly, consider data, security, oversight, and measurement, and adapt as AI changes customer workflows.

Basic qualifications

Typically 12+ years of experience in complex customer-facing technical transformation, architecture, AI automation, advisory, or a related field—or an equivalent record of impact. Level is based on demonstrated scope, judgment, and impact, not tenure alone.
Experience owning technical adoption or transformation outcomes with enterprise customers.
Demonstrated ability to lead technical discovery, assess integrations or data flows, and recommend practical solutions.
A track record of influencing senior stakeholders and coordinating cross-functional teams through complex change.

Preferred qualifications

Experience with customer service, CX platforms, AI agents, workflow automation, or service operations.
Experience designing productized pilots, technical adoption programs, or repeatable customer playbooks.
Familiarity with regulated environments, complex architectures, or advanced AI automation.
Experience turning customer adoption patterns into scalable methods, while bringing structured feedback to Product and Engineering.

The US annualized OTE (On Target Earnings) range for this position is $210,000 - $320,000 with a base/commission pay mix. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9a:T1457,

Job Description

Software Engineer II Job Description - Agent Workspace UI

What you get to do every day:

Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL.
Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems.
Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack.
Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards.
Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces.

What you bring to the role:

Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.).
Experience working with GraphQL APIs and integrating them effectively into frontend applications.
Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.).
Solid understanding of responsive design, cross-browser compatibility, and accessibility standards.
Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end).
Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders.
Bonus: Contributions to open source frontend projects or active participation in frontend communities.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9b:T1701,

Job Description

If you’re ready to break into the AI, CX and Bid Proposal Space this is your opportunity! Zendesk is looking for a motivated individual to join our RFP Central team in the role of Proposal Manager.

The Proposal Manager is a key member of RFP Central, responsible for the overall management of all assigned proposals, timely completion, and submission of high-quality bid responses. As our Sales organization continues to grow, we are expanding our pre-sales organization to keep up with the demand for our compelling solutions. RFP Central provides deal intelligence that delivers expert, data-driven, winning proposals and procurement guidance, grounded in best practices, insights, and strategy, while driving a well-governed process so the account team can execute in full compliance and with reduced risk. This role also involves coaching the sales team on procurement best practices and winning patterns.

In this role, you will work collaboratively across Sales, Presales, and internal teams like Legal and Security to research and build clear, compelling, and accurate responses to a wide range of procurement needs. You will also help drive global discipline and refine existing processes.

KEY RESPONSIBILITIES

Bid Management & Execution: Support and manage smaller-scale RFxs initially, progressing to leading the end-to-end response effort for global, high-stakes RFxs, including facilitating kickoff meetings, establishing schedules, and ensuring all deadlines are met.
Cross-Functional Coordination: Partner with Solutions Consultants, Account Executives, and SMEs to craft compelling, customer-oriented responses to complex technical requirements.
Documentation Ownership: Maintain full ownership of the final Main RFP Response Document, ensuring compliance, tone, and overall quality.
Process Improvement: Provide feedback on and contribute to the refinement and enhancement of the engagement processes and help drive global discipline within the RFx Center of Excellence.
Sales Enablement & Coaching: Coach the sales team on procurement best practices and winning patterns to improve deal outcomes.

KEY SKILLS

Technical Writing Expertise: 1-2+ years of experience in proposal or technical writing, with the ability to convey sophisticated technical solutions in a readable format. Equivalent internship or project experience is welcome.
Project Management: Strong process skills to prioritize multiple projects, meet tight deadlines, and manage concurrent bid lifecycles.
Strategic Communication: Excellent writing skills with a flair for storytelling, creating executive summaries, and aligning stakeholders.
Collaborative Adaptability: Flexible, self-motivated team player with a passion for crafting winning proposals in a fast-paced environment.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9c:T1c55,

Job Description

What you’ll be doing

Lead technical adoption roadmaps for strategic customers, translating business priorities and technical health into clear milestones and measurable outcomes.
Build account technology plans covering architecture, Zendesk usage, technical debt, customer priorities, and adoption opportunities.
Diagnose barriers across configuration, data, integrations, processes, operating models, and stakeholder alignment; turn findings into prioritized actions.
Guide customers through AI and platform adoption with repeatable playbooks, standard configurations, and practical enablement.
Lead technical discovery, whiteboarding, relevant product demonstrations, and standard sandbox configurations to make proposed outcomes tangible.
Scope productized pilots and proofs of concept with clear success criteria, ROI logic, and a path to production adoption.
Coordinate AI Experts, Professional Services, FDEs, Architects, and other specialists around a shared customer outcome.
Share technical evidence that supports adoption, value realization, and expansion readiness, while tracking progress through approved systems.

What you bring to the role

Strong technical judgment across SaaS configuration, integrations, APIs, data flows, and AI automation.
The ability to lead structured discovery and explain complex technical ideas in clear business language, from practitioners to executives.
Experience using adoption plans, maturity assessments, playbooks, and stakeholder alignment to make customer change stick.
Good solution-scoping judgment: you know when a standard approach is right and when to bring in deeper technical or delivery expertise.
Comfort with light demos and standard configuration that help customers understand what’s possible without over-customizing.
A proactive, calm approach to ambiguous customer challenges, with the ability to build trust and lead through influence.
An AI-literate approach to your work: you can use approved AI tools responsibly, consider data, security, oversight, and measurement, and adapt as AI changes customer workflows.

Basic qualifications

Typically 12+ years of experience in complex customer-facing technical transformation, architecture, AI automation, advisory, or a related field—or an equivalent record of impact. Level is based on demonstrated scope, judgment, and impact, not tenure alone.
Experience owning technical adoption or transformation outcomes with enterprise customers.
Demonstrated ability to lead technical discovery, assess integrations or data flows, and recommend practical solutions.
A track record of influencing senior stakeholders and coordinating cross-functional teams through complex change.

Preferred qualifications

Experience with customer service, CX platforms, AI agents, workflow automation, or service operations.
Experience designing productized pilots, technical adoption programs, or repeatable customer playbooks.
Familiarity with regulated environments, complex architectures, or advanced AI automation.
Experience turning customer adoption patterns into scalable methods, while bringing structured feedback to Product and Engineering.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9d:T2317,

Job Description

As a Enterprise AE Sales Leader, you’ll drive net-new revenue growth by setting sales strategy, developing high-performing teams, and building a disciplined, scalable sales organization. You’ll lead Account Executives, shape market priorities, and partner cross-functionally to accelerate customer acquisition. Success in this role requires strong commercial judgment, executive influence, and a proven ability to build teams that consistently deliver results.

What you’ll be doing

Develop and execute the net-new business growth strategy, including territory planning, market priorities, resource allocation, and revenue targets.
Lead, coach, and develop sales leaders and Account Executives, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
Drive consistent pipeline generation, deal execution, and forecasting through disciplined operating rhythms and data-driven decision-making.
Identify opportunities to improve pipeline coverage, conversion rates, win rates, deal velocity, and overall sales productivity.
Partner with Marketing, Sales Engineering, Product, and executive leadership to align resources, remove barriers, and accelerate strategic opportunities.
Build a strong leadership bench through effective hiring, talent development, succession planning, and performance management.
Leverage customer insights, competitive intelligence, and market trends to influence go-to-market strategy, pricing, product direction, and sales enablement.
Ensure clear ownership and seamless collaboration between New Business sales teams and post-sale teams to support successful customer transitions.

What you bring to the role

Proven success leading complex B2B SaaS new-business sales organizations, with a strong focus on acquiring new customers and delivering sustainable revenue growth.
Strategic mindset with the ability to translate business objectives into actionable sales plans, territory strategies, and organizational priorities.
Strong leadership capabilities, including experience managing managers, developing future leaders, and building high-performing teams.
Deep understanding of enterprise sales motions, including outbound prospecting, consultative discovery, executive engagement, and complex deal negotiation.
Strong commercial acumen with the ability to evaluate deal economics, build compelling business cases, and guide teams through sophisticated buying processes.
Data-driven approach to pipeline management, forecasting, performance measurement, and identifying opportunities for improvement.
Ability to influence senior executives and collaborate effectively across Sales, Marketing, Product, Finance, and other business functions.
Strong communication, coaching, and decision-making skills, with a commitment to building an inclusive, high-accountability team culture.
Resilience, adaptability, and sound judgment in navigating competitive markets, evolving customer needs, and organizational change.

Experience and qualifications

Typically 12+ years of relevant sales experience, including 6+ years of people leadership and demonstrated experience leading sales managers.
Proven track record of driving net-new revenue growth within complex B2B SaaS or enterprise software environments.
Demonstrated success building and scaling sales organizations, developing leadership talent, and consistently delivering against revenue goals.
Experience leading enterprise sales teams through complex, multi-stakeholder buying cycles and high-value commercial negotiations.
Strong understanding of sales performance metrics, territory planning, pipeline development, and forecasting methodologies.
Ability to communicate the business value of AI, automation, customer experience, and enterprise technology solutions.
No specific educational credential is required where equivalent experience, capabilities, and a demonstrated track record are present.

AI-era expectations

Demonstrate a strong understanding of how AI, automation, and evolving customer experience technologies are transforming enterprise buying decisions and business priorities.
Lead teams in positioning AI-driven solutions around measurable business outcomes, operational efficiency, and customer value.
Encourage the responsible use of approved AI tools to improve prospecting effectiveness, account research, pipeline insights, forecasting, and sales productivity.
Equip sales leaders and Account Executives to navigate AI-related customer conversations, including adoption considerations, governance, security, and implementation readiness.
Balance AI-enabled efficiencies with the human skills essential to enterprise selling, including relationship building, executive influence, commercial judgment, and negotiation.
Use customer feedback, competitive intelligence, and emerging AI trends to refine sales strategies, strengthen team capabilities, and identify new growth opportunities.

The US annualized OTE (On Target Earnings) range for this position is $442,000.00-$662,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9e:T1a96,

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Senior Backend Engineer to own the data layer that powers Zendesk’s AI products. In this role, you’ll build and scale integrations and analytics infrastructure that transform raw support data into trusted automation recommendations — directly enabling customers to reduce support costs and improve customer outcomes.

What you’ll be doing

Design, build, and maintain robust platform connectors (ETL: Client → Extractor → Transformer → Loader) across third‑party systems, handling auth, pagination, rate limits, and schema drift.
Extend and scale the Discover insights engine: clustering topics, detecting knowledge gaps, calculating deflection/opportunity impact, and surfacing automation recommendations.
Build and operate resilient data pipelines: real-time webhooks, incremental sync, reindexing, and metrics aggregation with worker queues.
Design, optimize, and maintain search indices and aggregation pipelines for full-text, vector, and hybrid search at scale.
Solve distributed systems problems around multi-tenant isolation, webhook security, incremental sync correctness, and fault-tolerant processing.
Collaborate with product, ML, and design to turn analytics outputs into reliable, explainable customer-facing metrics and recommendations.

What you bring to the role

Strong backend engineering instincts and ownership mindset; you take systems from prototype to production-grade.
Deep experience building data pipelines or integration platforms with attention to correctness and observability.
Practical knowledge of search and analytics infrastructure powering RAG and retrieval features.
Experience with distributed job processing patterns and worker queue design.
A collaborative approach for working with product, data science, and customer-facing teams to deliver measurable ROI.

Basic qualifications

3+ years professional backend engineering experience, ideally in B2B SaaS.
Proficient in Python and backend frameworks (we use FastAPI).
Production experience with MongoDB, Elasticsearch/OpenSearch, and Redis.
Experience designing and operating distributed job processing (RQ, Celery, or similar).

Preferred qualifications

Experience with ETL/orchestration tools (Dagster, Airflow) and S3-based storage patterns.
Familiarity with NLP pipelines, embeddings, or production RAG systems.
Experience with system design for multi-tenant SaaS and webhook security (HMAC/OAuth).
Prior work on analytics engines that translate metrics into product recommendations.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

9f:T1dba,

Job Description

About Zendesk

Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.

We are looking for hardworking individuals who are certain that they want a career in software sales. Whilst no previous experience is required, we are looking for team members who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position.

The Role

This is a pure hunting sales role and includes engaging with prospect organizations within the SMB market segment. You will work with key internal stakeholders and groups - including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales across Asia.

Key Responsibilities

Engage with prospects and clients to understand business and organisation challenges and pain points
Generate high-value sales pipeline through both strategic and targeted prospecting into SMB accounts
Collaborate with the Sales team to develop a list of target prospects
Develop and manage a pipeline of prospects & provide top class customer experience

Your Experience

Business Development experience within the SMB segment, particularly managing prospects from the India and South Asia region
A minimum of 2 years of experience in a Sales related environment
A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed
Excellent communication, interpersonal, and organisational skills; you should be a great writer, speaker, and listener
Bachelor's degree is preferable

#LI-MN4

Location: Mumbai, India (preferred)

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a0:T2752,

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated Senior Account Executive with a proven track record in B2B SaaS sales and a passion for driving growth in the Customer Experience landscape. This is a new business heavy role, best suited for an individual contributor who thrives on building their own pipeline , growing their accounts and closing net new logos. You will play a vital role in growing our Commercial/Mid-Market account base in the Philippines, by adding new customers to our book of business and closing deals of varying sizes and sales cycles.

Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals.

What You'll Be Doing

Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.
Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
Collaborate with internal teams to enhance sales strategies and streamline sales execution.
Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring To The Role

BA/BS degree or equivalent experience required.
At least 8 years of B2B SaaS sales preferably in the Customer Experience industry with a proven record of exceeding sales targets.
Ability to communicate in English and Tagalog is essential as the role mainly works with Tagalog-speaking customers.
Demonstrated ability to create and scale your own pipeline of new business opportunities.
Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
Experience in managing and expanding customer relationships at various levels.
Exceptional presentation, negotiation, and deal closing skills.
Experience selling to VP and C-level executives both in person and using remote technology.
An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
Strong knowledge of industry trends and the ability to build relationships with key decision makers.
Experience creating and leveraging territory and account plans.
Familiarity with key Sales tools such as Salesforce, Clari, etc

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a1:T2032,

Job Description

About Zendesk

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. We help companies foster deep, meaningful relationships with their customers through intelligent, scalable software.

As a Sales Engineer based in Tokyo, you will sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. This is a high-visibility position built for technical builders who are deeply curious about how autonomous agents, security, analytics, and deep integrations fundamentally transform enterprise workflows. You will own the technical strategy for our strategic customer engagements across Japan, acting as a trusted advisor to both the C-suite and engineering leadership.

What you'll be doing

Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.
Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments, translating complex system requirements into scalable enterprise-grade pilots and proofs-of-concept (POCs) that demonstrate clear business value.
Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.
Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution, architecting secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).
Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.

What you bring to the role

Customer Obsessed: A deep-seated belief that the customer comes first, with a passion for delighting users by delivering impactful CX solutions before they even realize their own needs.
A Builder First: An active passion for code, deep system configurations, and getting your hands dirty building the future of enterprise software.
Strategically Minded: A natural ability to tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
Resilient & Collaborative: The capacity to thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.

Basic Qualifications

Bachelor’s degree in a related highly quantitative technical discipline.
3+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.
Technical fluency with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.
Solid foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.
Basic understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.
Ability to travel internationally and domestically 30% of the time to lead critical on-site customer architecture sessions.

Preferred Qualifications

Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).
Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.
Professional proficiency in both Japanese and English to effectively lead technical discovery sessions within the regional market.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a2:T2533,

Job Description

Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. Our AI-informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale.

To advance this vision, we are seeking a dedicated, AI-savvy SMB Account Executive with a proven track record in B2B sales and a passion for driving SaaS growth. In this role, you will grow our SMB account base by hunting new opportunities, closing deals of all sizes, and building broad, trusted relationships.

As a key member of our team, you’ll harness the latest in AI-driven insights and solutions to accelerate revenue growth, align with customer goals, and deepen Zendesk’s impact across the SMB landscape.

What You'll Be Doing:

Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.
Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.
Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.
Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.
Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities.
Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.
Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs.
Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk’s go-to-market approach.
Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs.
Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement.
Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence.
Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region.
Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy.
Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion.
Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact.

What You Bring to the Role:

At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.
Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.
Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.
Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods.
Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools.
Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends.
Outstanding communication, presentation, and negotiation abilities.
Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari.
BA/BS degree or equivalent experience.
Willingness to travel as needed.

Who You Are:

Customer-Centric Innovator: Anticipates customer needs and drives innovation by blending human experience with AI capabilities to deliver meaningful business impact and value.
Data-Driven Decision Maker: Utilizes AI-generated insights and analytics to inform, optimize, and personalize every stage of the sales process from discovery through closing.
Collaborative Influencer: Fosters strong, trust based partnerships, both internally and externally, to elevate team performance and customer outcomes.
Continuous Learner & Mentor: Proactively stays ahead of AI trends, shares knowledge, and develops peers to build collective AI fluency across the organization.
Strategic Thinker with Execution Focus: Balances visionary thinking about the future of AI-enabled sales with disciplined, results-oriented execution for high impact outcomes.

#LI-LM5

The US annualized OTE (On Target Earnings) range for this position is $134,000.00-$200,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a3:T2306,

Job Description

Behind every great customer experience is an amazing employee experience. At Zendesk, we are on a mission to power exceptional service for every person on the planet — and that starts from the inside out.

We are looking for a Service Management Solutions Specialist to be the champion for our Service Management business — across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical depth with real sales ownership. You will carry a number and drive deals to close, and you will personally own the technical conversation — running discovery, connecting the customer challenges to our solution, and demonstrating it with authority. If you love the thrill of B2B SaaS sales but also love solving complex service management problems and being the person the room turns to when the questions get technical, this is your stage.

The Impact (What You’ll Actually Do)

As our strategic subject matter expert for Service Management, you’ll do something most roles split across two people: you’ll win the deal and own the technical depth behind it. You will:

Strategize on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close — while carrying real responsibility for pipeline and bookings.
Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners — mapping their current environment, integrations, workflows, and data model — to uncover the real requirements beneath the stated ones.
Assist in Architecting the Solution: Design Service Management solutions that solve genuine challenges across any service domain — workflow automation, service catalogs, approvals, SLAs, knowledge management, and AI-driven resolution — not just for IT, but for every team that delivers service to employees.
Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer’s actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.
Handle the Hard Questions: Navigate technical objections and competitive comparisons
Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management — the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.
Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features.

Who You Are (Skills & Mindset)

We know that excellent talent comes from diverse backgrounds. For this role, we are looking for a genuine blend — someone who can carry a quota and hold their own in a technical discussion. The best candidates are equally comfortable talking business value with an economic buyer and workflow architecture with a service management practitioner. Someone with a growth mindset vs. fixed mindset.

The Must-Haves

Service Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT — incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance. You understand how these systems actually work.
B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome
Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit nto a broader enterprise technology stack.
Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.
Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles where both business value and technical fit determine the outcome.
Collaboration Mindset: A team-first attitude with the desire to coach internal sellers, partner across functions, and win together.
Mobility: Willingness and ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.

The Nice-to-Haves

ITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.
Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar), in a sales, pre-sales, or implementation capacity.
AI & Automation: Familiarity with applying AI to service use cases — deflection, intelligent routing, knowledge retrieval, and autonomous resolution — across service domains.
Cross-Functional Service Depth: Foundational knowledge of Service & Operations Management beyond IT — HR, Facilities, Finance, Legal, or Procurement service delivery.
Education: A BA/BS degree or equivalent practical experience.

Why This Role Matters

Our customers already trust us with their customers. This role is how we earn the right to be trusted with everything else — every team, every service, every request across the enterprise. You’ll be the rare person who can both win the business and prove, hands-on, that Zendesk can run the entire service layer of a company. That combination is what makes this role — and the person in it — so valuable.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a4:T226a,

Job Description

To advance this vision, we are seeking a dedicated, AI-savvy Senior SMB Account Executive with a proven track record in B2B sales and a passion for driving SaaS growth. In this role, you will grow our SMB account base by hunting new opportunities, closing deals of all sizes, and building broad, trusted relationships. As a key member of our team, you’ll harness the latest in AI-driven insights and solutions to accelerate revenue growth, align with customer goals, and deepen Zendesk’s impact across the SMB landscape.

What You'll Be Doing:

Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.
Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.
Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.
Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.
Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities.
Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.
Identify and pursue opportunities to cross-sell and up-sell new products and services, maximizing account revenue and profitability by understanding adoption history and customer needs.
Consistently anticipate AI market trends and competitor moves, leveraging this intelligence to sharpen deal strategies and influence Zendesk’s go-to-market approach.
Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs.
Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement.
Champion the customer voice and act as a Zendesk AI thought leader. Staying relentlessly curious about new trends and raising organizational standards for AI-powered sales excellence.
Demonstrate an understanding of local market dynamics and customer behaviors relevant to your assigned territory or region.
Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy.
Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion.
Collaborate effectively with internal teams including marketing, customer success, and product specialists to amplify sales impact.

What You Bring to the Role:

At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.
Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.
Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.
Demonstrated success in account research, prospecting, customer outreach, and closing deals using AI-assisted and traditional methods.
Excellent organizational skills with the ability to manage a high volume of opportunities, multiple priorities, and detailed forecasting through Salesforce or similar CRM tools.
Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth. Especially, regarding AI and automation trends.
Outstanding communication, presentation, and negotiation abilities.
Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari.
BA/BS degree or equivalent experience.
Willingness to travel as needed.
German Speaker (Native level)

Who you are:

Customer-Centric Innovator: Anticipates customer needs and drives innovation by blending human experience with AI capabilities to deliver meaningful business impact and value.
Data-Driven Decision Maker: Utilizes AI-generated insights and analytics to inform, optimize, and personalize every stage of the sales process from discovery through closing.
Collaborative Influencer: Fosters strong, trust based partnerships, both internally and externally, to elevate team performance and customer outcomes.
Continuous Learner & Mentor: Proactively stays ahead of AI trends, shares knowledge, and develops peers to build collective AI fluency across the organization.
Strategic Thinker with Execution Focus: Balances visionary thinking about the future of AI-enabled sales with disciplined, results-oriented execution for high impact outcomes.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a5:T266f,

Job Description

Professional Services Resource Manager (P-10)

The Resource Manager helps create successful customer engagement by ensuring the right people are assigned to the right projects at the right time. This role partners closely with delivery leaders, engagement managers, and internal teams to turn project demand into clear, accurate plans and resource assignments. It also helps modernise how we work by using AI and automation to simplify project creation, improve assignment speed, and reduce repetitive administration.

What you'll be doing:

Manage project demand: Monitor the services opportunity pipeline and upcoming work to anticipate project setup needs and resource demand.
Validate requirements: Partner with sales, delivery leaders, and project managers to confirm project scope, timing, roles, skills, and staffing requirements.
Create and maintain projects: Set up projects in the PSA platform, keeping project details, roles, forecasts, and resource plans accurate as scope or timing changes.
Coordinate resource assignments: Assign resources to project roles in partnership with delivery leads and project managers, balancing customer needs, skills, availability, and business priorities.
Improve assignment decisions: Use capacity and demand data to identify constraints, surface conflicts, and recommend resource changes or additional staffing.
Support capacity planning: Work with Senior Resource Managers to maintain visibility into resource capacity, demand forecasts, utilization, and staffing risks.
Advance AI-enabled workflows: Identify and implement opportunities to use AI and automation to simplify project creation and resource assignment—for example, preparing project records, matching skills to roles, surfacing staffing options, and flagging missing or inconsistent information.
Use AI tools thoughtfully: Apply tools such as ChatGPT, Claude, Codex, and Gemini to build or use skills, projects, and other workflows; select appropriate models and intelligence levels; and review AI-generated outputs for accuracy and sound judgment.
Connect systems and data: Help explore integrations and workflows across tools such as Salesforce, Certinia, Snowflake, Streamlit, and Gainsight, in partnership with technical teams as needed.
Test and refine solutions: Evaluate AI-enabled process improvements, measure their impact on speed and quality, and help incorporate successful changes into standard workflows.
Support utilization and time processes: Help ensure project plans, resource forecasts, and time-related information accurately reflect the work being delivered.
Build strong partnerships: Develop trusted working relationships with Professional Services delivery leaders and team members, communicating clearly and resolving competing priorities constructively.
Improve processes: Contribute to broader initiatives that make Professional Services operations more consistent, efficient, and scalable.

What you bring to the role:

Basic Qualifications:

Experience: 2–4 years of resource management, project coordination, or project management experience, ideally at a technology company or consultancy.
PSA experience: Experience using a Professional Services Automation or resource management platform for project setup, staffing, and assignments. Certinia (formerly FinancialForce) experience is preferred; experience with comparable tools is also valuable. Certinia administration experience is a plus.
AI tools and workflows: Hands-on experience using generative AI tools such as ChatGPT, Claude, Codex, or Gemini to improve work processes. You understand how to choose a suitable model or intelligence level and can review outputs for accuracy and relevance.
Practical AI building experience: Experience creating or using ChatGPT skills, projects, or comparable reusable AI workflows to support repeatable tasks.
Process improvement: A track record of simplifying processes and helping teams adopt more efficient ways of working, including identifying opportunities for automation.
Communication: Clear, concise verbal and written communication skills, with the ability to work effectively across teams.
Partnership and influence: Strong interpersonal skills and the ability to build trust, negotiate priorities, and resolve conflicts.
Organisation and judgment: Strong attention to detail, sound problem-solving skills, and the ability to manage multiple priorities in a changing environment.
Service orientation: A customer-focused, resourceful approach and a commitment to helping teams deliver successful engagements.

Preferred Qualifications:

Technical fluency: General familiarity with JSON and Python, sufficient to understand how data and simple scripts can support workflow improvements. Experience with APIs, MCP (Model Context Protocol), or connecting AI tools with business systems and data.
Business and analytics tools: Experience with Excel and one or more of Salesforce (SFDC), Snowflake, Streamlit, or Gainsight.
Workflow experimentation: Experience building and evaluating new tools or workflows, measuring their impact, and helping teams adopt effective solutions.
Resource operations: Familiarity with resource planning, utilisation, capacity forecasting, or Professional Services delivery operations.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a6:T316a,

Job Description

Une entreprise technologique de premier plan

Chez Zendesk, nous sommes passionnés par la création de logiciels qui offrent une expérience client exceptionnelle. Les marques que vous aimez tirent pleinement parti de nos produits pour interagir avec vous, et nous sommes un chef de file du secteur grâce à nos logiciels élégants et simples d’utilisation. Nous innovons constamment et appliquons cette philosophie à toutes nos initiatives prioritaires.

Résumé du poste

À titre de gestionnaire senior de programmes techniques au sein de l’équipe du Développement de produits, vous dirigerez plusieurs programmes techniques complexes et interfonctionnels qui génèrent des résultats d’affaires mesurables et soutiennent directement les OKR des fonctions. Vous aurez une vision approfondie, de bout en bout, de la création de valeur dans l’ensemble de Zendesk et repérerez de façon proactive les points de friction et les dépendances entre les équipes, avant qu’ils ne deviennent des risques pour la livraison. Vous définirez le fil conducteur et les routines de gestion avec les cadres supérieurs, traduirez la stratégie en plans exécutables et veillerez à une livraison prévisible et de grande qualité grâce à une solide gestion du changement, à l’atténuation des risques et à l’harmonisation des parties prenantes.

Vous serez reconnu(e) pour votre jugement sûr dans les situations ambiguës, votre capacité à établir des liens entre les équipes et les feuilles de route, ainsi que votre contribution à l’amélioration des normes de gestion de programmes grâce au mentorat et à l’optimisation de processus évolutifs. Vous aurez l’occasion de travailler de façon autonome tout en bénéficiant du soutien de notre équipe de gestion de programmes, répartie dans plusieurs régions du monde. Vous serez la personne rassembleuse qui assurera la cohésion de l’ensemble, en veillant à ce que la collaboration entre les équipes et les fonctions se déroule harmonieusement, de bout en bout. Ce poste vous donnera une portée véritablement mondiale et vous amènera à collaborer avec des collègues de la région EMEA, de l’APAC et des Amériques.

Responsabilités

Diriger plusieurs programmes techniques simultanés au sein du Développement de produits et auprès des principales fonctions partenaires, en assurant une livraison de bout en bout conforme aux jalons, aux résultats attendus et aux critères de qualité.
Piloter l’atteinte des OKR : collaborer étroitement avec les responsables des résultats clés (KR) et les personnes chargées d’en faire rapport afin d’élaborer et de faire avancer le fil conducteur, de relier les programmes de soutien au sein d’une vision cohérente et de veiller à ce que les progrès soient mesurables et visibles.
Repérer rapidement les dépendances interfonctionnelles et les points de friction; concevoir des plans d’exécution qui tiennent compte des répercussions de bout en bout dans l’ensemble de Zendesk et qui réduisent les risques liés à la livraison.
Assumer la gouvernance des programmes : mettre en place les instances décisionnelles, les routines de fonctionnement et les mécanismes d’escalade; tenir les cadres supérieurs informés au moyen de demandes, d’options et d’arbitrages clairement présentés.
Faire preuve d’une discipline d’exécution exceptionnelle : gérer la portée, le chemin critique, les risques et le contrôle des changements afin de limiter les surprises; veiller à ce que les mesures d’atténuation soient en place avant que les problèmes ne deviennent des obstacles à la livraison.
Faciliter l’harmonisation et la prise de décisions dans des contextes complexes : guider les groupes dans les situations ambiguës grâce à de solides aptitudes en animation, en influence et en négociation afin d’obtenir des résultats clairs.
Communiquer avec assurance auprès des cadres supérieurs : synthétiser des informations fragmentées en messages clairs, concis et percutants, présenter les répercussions sur l’entreprise et fournir aux principales parties prenantes des mises à jour qui facilitent la prise de décisions.
Accompagner les autres et les aider à progresser : encadrer les collègues et les partenaires responsables de programmes techniques et de programmes afin d’améliorer la planification, les normes d’exécution, la gestion des parties prenantes et les pratiques de leadership en gestion de programmes.

Profil recherché

Expérience antérieure au sein d’une entreprise de logiciels, où vous avez dirigé des programmes dans une organisation d’ingénierie et livré au moins trois versions majeures de produits ou de logiciels à grande échelle.
Solide compréhension de la façon de traduire des objectifs et une stratégie en plans d’exécution, ainsi qu’expérience auprès d’équipes qui conçoivent et développent des outils destinés à d’autres développeurs.
Connaissance des outils et des méthodologies agiles de gestion de programmes techniques, notamment Jira, Confluence et Kanban.
Expérience dans l’identification et la quantification des risques inhérents, la détermination de leurs répercussions et l’élaboration de plans d’atténuation appropriés.
Excellentes aptitudes démontrables en animation, ainsi qu’une capacité à créer des liens entre des équipes réparties dans plusieurs régions et à favoriser la prise de décisions.
Expérience de la gestion simultanée de plusieurs programmes de portée mondiale.

Version anglaise

An industry-leading tech company

At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives.

Job Summary

As a Senior Technical Program Manager (TPM) within Product Development, you will lead multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support functional level OKRs. You operate with a deep end-to-end view of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks. You will drive the narrative and operating cadence with senior leaders, translate strategy into executable plans, and ensure high-quality, predictable delivery through strong change management, risk mitigation, and stakeholder alignment.

You are trusted for sound judgment in ambiguity, for connecting the dots across teams and roadmaps, and for elevating program management standards through mentorship and process improvements that scale. You’ll have the opportunity to work autonomously but also have the support of our highly distributed Program Management team. You will be the glue that holds it all together, ensuring cross-team, cross-functional collaboration runs smoothly from end to end. You will have a global reach in this role and can expect to work with colleagues across EMEA, APAC and AMER.

What You’ll Be Doing

Lead multiple concurrent, technical programs across Product Development and key partner functions, ensuring end-to-end delivery against milestones, outcomes, and quality bars.
Drive OKR delivery: partner closely with KR owners and reporters to develop and drive the narrative, tie supporting programs into a cohesive story, and ensure progress is measurable and visible.
Identify cross-functional dependencies and friction points early; design execution plans that account for end-to-end impacts across Zendesk and reduce delivery risk.
Own program governance: establish decision-making forums, operating rhythms, and escalation paths; keep senior leaders informed with clear asks, options, and tradeoffs.
Apply exceptional execution discipline: manage scope, critical path, risks, and change control to limit surprises; ensure mitigations are in place before issues become delivery blockers.
Facilitate complex alignment and decision-making: guide groups through ambiguity using skilled facilitation, influence, and negotiation to drive clear outcomes.
Communicate with executive presence: synthesize fragmented inputs into crisp narratives, business impact framing, and decision-ready updates for senior stakeholders.
Mentor and uplevel others: coach TPM/PgM peers and partners on planning, execution standards, stakeholder management, and the craft of program leadership.

What You Bring to the Role

Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases.
Strong understanding of how to translate goals and strategy into plans for execution and experience supporting teams that design and build tools for other developers.
Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Kanban, etc.
Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning.
Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations and driving decisions.
Experience working across multiple global programs simultaneously.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a7:T185f,

Job Description

Join us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions.

We are looking for hardworking individuals who are certain that they want a career in software sales, who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry, and are willing to go above and beyond in this goal-oriented position. This is a pure hunting sales role and includes engaging with prospect organizations of all sizes, complexities, and needs.

You will work with key internal stakeholders and groups – including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales in North America.

Key Responsibilities

Engage with prospects and clients to understand business and organization challenges and pain points
Collaborate with the Sales team to develop a list of target prospects
Generate high-value sales pipeline through both strategic and targeted prospecting into SMB, Commercial or Enterprise accounts
Create personalized messaging and outbound content, targeting new business prospects for Zendesk
Leverage research and personalized message to drive Outbound Cold Calls to Prospects
Research companies through 10K, 10Q, Investor Presentations, Relevant news articles, etc.
Develop and manage a pipeline of prospects & provide top class customer experience

What You Bring to the Role

Business Development experience within the SMB, Enterprise and Commercial segment
A minimum of 2 years of experience in a Sales related environment
A competitive mindset, with a hunger and ‘self-starter’ commitment to overachieve and succeed
Excellent communication, interpersonal, and organizational skills; you should be a great writer, speaker, and listener
Proficient in Salesforce, Zoominfo, Outreach, 6sense, etc.
Bachelor’s Degree is preferable

#LI-LM5

The US hourly OTE (On Target Earnings) range for this position is $36.54-$54.81 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

a8:T20b6,

Job Description

We’re seeking a Senior Partner Sales Executive to drive partner-led growth across EMEA and APAC, with a focus on Contact Center as a Service (CCaaS). In this role, you’ll recruit and scale strategic partners, execute regional partner GTM motions, and enable partners to deliver AI-enabled Zendesk contact center solutions that improve customer experience and drive predictable partner-sourced revenue.

What you’ll be doing

Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC; convert market insight into repeatable partner GTM motions.
Recruit, onboard, and scale a portfolio of CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances.
Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions.
Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners, coordinating with Zendesk account teams and partner sellers to increase win rates and deal velocity.
Enable partners to commercialize Zendesk CCaaS and AI solutions by developing repeatable onboarding, enablement, packaged offerings, and service-led plays that shorten time to revenue.
Communicate Zendesk’s AI and CCaaS strategy to partners and customers, translating product capabilities into clear use cases and commercial opportunities.
Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC; escalate opportunities and risks through appropriate internal cadences.
Collaborate with regional Sales, Marketing, Product, Solutions Consulting, and Customer Success teams to execute partner campaigns and improve the partner experience.
Share regional and partner feedback with Product and Engineering to help shape Zendesk’s CCaaS and AI roadmap.

What you bring to the role

8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software, with quota-carrying experience.
Demonstrated success recruiting and growing partners and driving partner-influenced revenue across EMEA and/or APAC.
Experience managing commercial negotiations and leading partner-led CCaaS, contact center, customer experience, or related SaaS opportunities from mid-market through enterprise.
Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers.
AI fluency: able to explain Zendesk’s AI value proposition and translate AI capabilities into partner-friendly use cases and monetization approaches.
Strong communication and presentation skills, with the ability to engage senior partner, customer, and internal stakeholders.
Comfortable working across multiple countries, cultures, and time zones in a modern SaaS ecosystem.
Operational focus and attention to pipeline metrics, forecasting, partner performance, and repeatable onboarding processes.

Basic Qualifications

8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software, with quota-carrying experience.
Demonstrable experience recruiting and scaling partners and driving partner-influenced revenue across a defined EMEA and/or APAC market.
Experience closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS deals.
Experience influencing cross-functional internal teams and coordinating complex regional partner motions.
Practical AI fluency — able to articulate AI strategy, concrete use cases, and partner monetization opportunities.

Preferred Qualifications

Experience operating across EMEA and APAC markets, with familiarity with regional partner landscapes and routes to market.
Experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions.
Prior experience packaging partner-ready offerings, implementation services, or service-led plays that accelerate partner sales.
Experience with co-funded partner marketing programs and measuring partner ROI.
Exposure to commercializing AI/ML capabilities through partners; generative AI experience is a plus.
Fluency in one or more additional EMEA or APAC languages is a plus.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

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Job Description

Security Operations Engineer

Job Description

Zendesk is a global leader in AI-first customer service and employee service software, renowned for its powerful yet customer-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable.

We are looking for an experienced security professional to join our growing Cyber Security team. This role is ideal for someone who combines strong technical investigation skills with sound judgment, clear communication, and a genuine interest in improving how security operations work.

The Security Operations Engineer helps protect Zendesk, its products, and its customers by monitoring, investigating, and responding to security threats. The role combines hands-on security operations with threat hunting, incident response, cloud security, DLP investigations, and the continuous improvement of security tools, processes, and automation.

This is a hybrid role based in the Pune office.

What you’ll be doing

Join Zendesk’s global team of cyber responders.
Serve as a primary incident responder addressing critical security alerts and incidents across enterprise infrastructure, product offerings, and client environments.
Leverage enterprise security platforms to perform threat analysis, examine security incidents, and execute daily operational response workflows.
Conduct proactive threat hunts to identify visibility gaps and support deeper investigations.
Analyze Data Loss Prevention alerts, assess data-exfiltration risks, and assist with complex forensic analysis.
Collaborate with audit and compliance partners to respond to regulatory inquiries.
Lead cross-functional tabletop simulations by partnering with key internal stakeholders.
Stay current on emerging threats and attacker tactics. Analyze tactics, techniques, and procedures (TTPs) observed in security events across devices and end-user systems.
Lead or manage technical cybersecurity investigations, including triage, scoping, containment, and documentation.
Contribute to the development and operation of automation and orchestration tools that reduce manual effort and improve response consistency.
Leverage artificial intelligence responsibly to enhance security orchestration, accelerate investigation workflows, and assist with building AI capabilities.
Collaborate with Security Engineering partners to enhance operational monitoring, threat detection, and incident response mechanisms.
Collaborate with the Threat Intelligence team and broader security community to build relationships and share knowledge.
Partner with internal stakeholders and business partners to explain major security incidents and implement actionable risk mitigation strategies.
Demonstrate adaptability by taking on expanding responsibilities and working effectively in dynamic, rapidly evolving environments.
Join Zendesk’s global cyber security on-call rotation to support continuous response operations.
Provide regional coverage across APAC through scheduled operational shifts, currently spanning 6:00 a.m.–3:00 p.m. IST and 9:00 a.m.–6:00 p.m. IST, on a rotational basis.

What you bring to the role:

Bachelor's degree in Computer Science or a related field
7+ years of experience in cybersecurity, SOC, incident response, or threat hunting
Strong analytical and problem-solving skills, with the ability to interpret security metrics, user behavior, and event patterns.
A team-first and collaborative approach.
Excellent written, verbal, and presentation skills, with the ability to explain complex investigations, incidents, cyber threats, and recommended actions clearly to business stakeholders.
A strong security and analytical mindset, with the ability to think strategically about evolving threats to a customer-service platform, including risks introduced by AI and automation.
Experience with Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), and other log-aggregation tools such as QRadar, Splunk, or ArcSight.
Experience investigating Data Loss Prevention (DLP) and User and Entity Behavior Analytics (UEBA) alerts, with a good understanding of network, proxy, firewall, cloud, Windows, and macOS logs.
Good understanding of cloud infrastructure and cloud security alerts.
Cybersecurity certifications such as CEH, CHFI, or AWS Certified Security Specialist,Microsoft Azure - SC-200, Google Professional Cloud Security Engineer are a plus. Certifications such as GCIH, GPEN, GCFR, GREM, GCFA, CISSP, or CISM are an added advantage.
Hands-on experience building automated security workflows and AI-powered security capabilities is highly desirable.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

aa:T1dc5,

Job Description

Director, Global Employee Relations

This role has become available in Zendesk at a really exciting time for the Employee Relations team. We’re currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. This is a truly global role and will be involved with issues and initiatives across Zendesk’s global footprint.

If you’ve a genuine interest in all things ER with a passion for jumping headfirst in with the team during this exciting time then keep on reading……

Role

Drive a transformational change in the ER offering in Zendesk from a reactive function to a proactive center of excellence delivering repeatable & scalable global.
Build ER’s data analytics and reporting capability to be able to provide real time data analysis and trends to fuel further improvements and iterations of current offerings.
Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions to enhance service delivery; just because it's the way we do it now, doesn’t mean it’s the best way.
Develop strong working relationships across the People organization, particularly with the HR Business Partnering team, to ensure that ER’s efforts are aligned with our People and Business strategies and goals
Monitor and analyze trends in employee relations issues using data to inform decision making and policy development; be a true Center of Excellence partner to the P&P team and to the business
Maintain an in depth knowledge employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements
Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal.
Lead and/or guide complex investigations at and above a certain organizational level.
Tailor and deliver recommendations in a way to influence the right outcomes whilst mitigating the risk for Zendesk.
Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination etc.
Partner with employment legal team to mitigate risks and manage employment related strategies

Requirements

Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives
Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment
Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations
Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines
Independent work style, balancing the need for collaboration with minimal supervision
Proactive strategic thinker with high degree of integrity and professionalism

What’s the team like?

The team is distributed globally and works across multiple time zones and works with stakeholders across the business.
It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to free up bandwidth to focus on more proactive, value-adds for our customers (our employees).
And finally, it's a team full of good humans who pride themselves on their work and their team ethos.

The US annualized base salary range for this position is $202,000.00-$302,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

ab:T344c,

Job Description

Lead CIO operations and organizational enablement, serving as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role brings structure to CIO priorities and operating rhythms, connects decisions across the CIO Staff, and turns strategy and change into coordinated execution plans, communication, and action across the full organization. It combines executive operations, strategy execution, change management, and communications leadership. The role uses AI and automation responsibly to improve the quality, speed, coordination, and reach of the work.

The position supports the CIO and CIO leadership team across functions, geographies, and levels. It strengthens operating discipline and follow-through while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next.

The position supports the CIO and CIO leadership team across functions, geographies, and levels. It brings structure to executive priorities and operating rhythms while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next.

What you’ll do

CIO operations and executive enablement

• Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, helping translate priorities into decisions, plans, and follow-through across the CIO organization.

• Prepare the CIO leaders for key engagements with concise briefs, decision points, stakeholder context, meeting objectives, and follow-up actions.

• Orchestrate executive operating rhythms, including CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums.

• Develop agendas with clear outcomes; coordinate pre-reads; capture decisions, owners, and due dates; and track follow-through without adding unnecessary process.

• Identify cross-functional dependencies, unresolved decisions, and emerging risks; bring forward concise options and recommendations.

• Partner with executive assistants and operations leads across CIO to coordinate schedules, materials, logistics, and handoffs for high-priority engagements.

• Handle sensitive information with discretion and use sound judgment about what to escalate, share, or resolve independently.

• Maintain organized executive materials, contact and stakeholder context, decision records, and action tracking so information is easy to find and reuse.

• Coordinate with administrative partners and leaders to ensure consistent, reliable support across the CIO organization.

CIO communications leadership

• Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact.

• Advise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications.

• Draft, edit, and coordinate executive-ready communications, including leadership messages, all-hands content, announcements, FAQs, talking points, presentations, meeting pre-reads, and follow-ups.

• Translate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences.

• Coordinate communications across CIO functions so teams receive timely, consistent information, with clear owners and actions.

• Maintain a forward-looking communications calendar and intake process; surface collisions, gaps, dependencies, and opportunities to reinforce key messages.

• Gather feedback and engagement signals, assess whether communications are understood, and adjust content and channels based on evidence.

Change management and organizational enablement

• Lead change planning for CIO-wide and cross-functional initiatives, including stakeholder mapping, impact and readiness assessments, change narratives, engagement plans, and adoption measures.

• Connect communications to practical enablement: explain what is changing, who is affected, when it happens, where to get help, and what action is expected.

• Coach leaders and change owners on sponsorship, sequencing, team conversations, and handling questions or resistance.

• Track change dependencies, risks, readiness, adoption, and feedback across concurrent initiatives; recommend timely course corrections.

• Coordinate with People & Places, Finance, business partners, and other functions when changes cross organizational boundaries.

AI-enabled coordination and productivity

• Use approved AI tools to accelerate research, synthesis, drafting, meeting preparation, action tracking, translation support, and tailored content development while preserving human judgment and accountability.

• Build repeatable AI-assisted workflows that help coordinate communications, surface dependencies, summarize feedback, and maintain reliable follow-through across CIO.

• Verify AI-generated facts, tone, confidentiality, and audience fit before use; protect sensitive information and follow company policies and data-handling requirements.

• Identify opportunities to reduce manual administrative work through automation, and measure improvements in quality, cycle time, reach, or capacity.

Communications as a service

• Partner with CIO program sponsors, program managers, and functional leaders to shape and deliver communications for priority initiatives, from early planning through launch and sustained adoption.

• Join program teams at key points to clarify the outcome to achieve, audiences affected, decisions or behaviors needed, and how communications can remove barriers to execution.

• Consult on or directly develop audience-specific plans and materials—such as stakeholder maps, leader talking points, team updates, FAQs, milestones, launch messages, and feedback channels—coordinated with the program plan and delivery cadence.

• Coordinate communications across related workstreams so dependencies, sequencing, ownership, and calls to action are clear and consistent across the CIO organization.

• Monitor engagement, understanding, readiness, and adoption signals with program teams; use feedback and delivery data to adjust communications and help keep work on track toward its goals.

What you bring

• Strong executive presence, discretion, judgment, and ability to build trust across levels, functions, and geographies.

• Experience with executive meeting cadence, agenda and pre-read development, decision and action tracking, and complex calendar or event coordination.

• Practical change management experience, including impact assessment, stakeholder engagement, readiness, adoption, and feedback measurement.

• Excellent organization and project coordination skills; ability to manage multiple concurrent priorities while maintaining accuracy and dependable follow-through.

• Demonstrated fluency with AI tools and automation, including the ability to design useful workflows and validate their outputs responsibly.

• Comfort working with ambiguity, shifting priorities, sensitive topics, and a global, distributed workforce.

• Bachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field.

• Spanish is an advantage. The role requires English communication skills at a native or equivalent professional level.

• Significant experience in executive communications, strategic communications, change communications, or a related discipline; experience supporting senior executives in a complex technology organization is strongly preferred.

• Demonstrated ability to write and edit clear, concise, high-quality executive communications in English at a native or equivalent professional level, including nuanced, audience-sensitive material.

• Experience advising senior leaders and translating strategy, technical subjects, and organizational change into actionable messages.

Location and working model

Austin, TX is the preferred location. The role works across the full CIO organization and global time zones; flexibility for occasional early or late meetings is expected. Eligibility and willingness to travel to US and other worldwide locations, with an estimate of 10-15%.

Measures of success

• CIO communications are clear, timely, coordinated, and connected to organizational priorities.

• Leaders are well prepared for important forums and communications, with decisions and commitments followed through.

• Teams understand major changes and know where to find guidance and support.

• AI-enabled workflows improve communication quality and coordination while reducing avoidable manual effort.

• Stakeholder feedback, engagement, readiness, and adoption measures inform ongoing improvement.

#LI-MR7

The US annualized base salary range for this position is $139,000.00-$209,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

ac:T2962,

Job Description

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably.

Mission

You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle.

Overarching Objective For The Role:

Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale
Own customers’ multi‑year AI roadmap and execute cross‑functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs
Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements

How You’ll Make an Impact

Strategic Responsibilities

Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.
Design Authority: Serve as the design authority for customers’ AI deployments — lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly.
Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle.
Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap.
Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times.
Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal.
Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement.
Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction.
Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations — framing use cases within safe, explainable, and policy‑aligned guardrails.

What You’ll Need to Succeed

Strategic Skills & Expertise

Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.
Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.
Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.
Consultation & Communication: Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.
Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.
Forward-Thinking & Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution—balancing innovation with practical delivery feasibility.

Qualifications

Must have a minimum of 10+ years of related experience in Customer Success / Experience, 2+ years of AI related experience
Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.
Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.
Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.
Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes
Excellent program management and cross-functional influence skills.
Familiarity with emerging AI trends is a plus
Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

Great to have:

AI Domain Expertise: Deep understanding of AI capabilities within Zendesk’s platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives.

#LI-MN4

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

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Job Description

Job Description: Data Migration Technical Architect

Location: Pune, India

Description:

Zendesk, a fast-growing web-based customer service and engagement software company, is looking for a Data Migration Technical Architect to help document and execute customer data transformation requirements into and out of Zendesk.

In this role, you will directly consult with a wide array of external business leaders, encouraging and partnering with them as they transform their businesses! Your primary responsibilities include understanding the customer’s business needs, consulting them on Zendesk best practices, documenting their overall goals, and ensuring the project execution fulfils these goals.

As a Data Migration Technical Architect, you will work on a cross-functional global team consisting of Project Managers and Data Engineers within the Zendesk Professional Services organisation. You need to be self-motivated and able to work on multiple concurrent projects with competing priorities to bring your projects to completion.

In this role, you will become an expert on Zendesk data imports, data exports, and configuration replications!

Responsibilities:

Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use case, capture the business problem we are solving together, and finally craft their Zendesk instance to ensure the customer's success.

Help Zendesk customers understand standard methodologies in migrating their data
Actively collaborate with customers in mapping their data structures into Zendesk
Handle migration projects from start to finish
Collaborate with developers who are performing the migrations
Communicate & forecast resource needs over the course of multi-week projects
Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team
Become a domain specialist in Zendesk Platform Data Services
Help shape, refine, and document the processes involved in migrations

Requirements:

Bachelor of Computer Engineering with 8+ years of
Data Migration Architect experience
Extensive experience working directly with customers.
Experience with various architectures (Web, Enterprise, SaaS)
Experience with Python, SQL, RESTful and JSON API implementation and integration approaches
Good understanding of ETL, data management and transformations
Excellent instincts and ability to interface at a senior level with ease
Outstanding communication, interpersonal, and writing skills
Passionate about customer service and how it can transform businesses
Strong organisational skills and an ability to multitask under pressure

Nice to Have:

Project Management Skills
2+ years of experience in Professional Services
Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities
Zendesk Certification(s)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

ae:T17d1,

Job Description

NOTE! We are looking for trilingual candidates, Spanish, English and Portuguese!!!

If you’re ready to break into the AI, CX and Bid Proposal Space this is your opportunity! Zendesk is looking for a motivated individual to join our RFP Central team in the role of Proposal Manager.

KEY RESPONSIBILITIES

Bid Management & Execution: Support and manage smaller-scale RFxs initially, progressing to leading the end-to-end response effort for global, high-stakes RFxs, including facilitating kickoff meetings, establishing schedules, and ensuring all deadlines are met.
Cross-Functional Coordination: Partner with Solutions Consultants, Account Executives, and SMEs to craft compelling, customer-oriented responses to complex technical requirements.
Documentation Ownership: Maintain full ownership of the final Main RFP Response Document, ensuring compliance, tone, and overall quality.
Process Improvement: Provide feedback on and contribute to the refinement and enhancement of the engagement processes and help drive global discipline within the RFx Center of Excellence.
Sales Enablement & Coaching: Coach the sales team on procurement best practices and winning patterns to improve deal outcomes.

KEY SKILLS

Technical Writing Expertise: 1-2+ years of experience in proposal or technical writing, with the ability to convey sophisticated technical solutions in a readable format. Equivalent internship or project experience is welcome.
Project Management: Strong process skills to prioritize multiple projects, meet tight deadlines, and manage concurrent bid lifecycles.
Strategic Communication: Excellent writing skills with a flair for storytelling, creating executive summaries, and aligning stakeholders.
Collaborative Adaptability: Flexible, self-motivated team player with a passion for crafting winning proposals in a fast-paced environment.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

af:T1a11,

Job Description

Zendesk’s Product Security organization is looking for a Senior Manager to lead our Security Platform & AI Engineering team. This is our AI innovation team, responsible for rapid experimentation, prototyping, and turning promising ideas into production-ready security capabilities.

You are a hands-on engineering leader with a strong bias for action. You lead by example, write code, test ideas, resolve technical blockers, and help engineers deliver. Your team will accelerate the development of Product Security systems and platforms through AI, including application profiling, autonomous penetration testing, automated remediation, and reusable capabilities adopted across the organization.

What you’ll be doing

Lead from the front. Work alongside engineers on prototypes, architecture, implementation, and debugging. Set a practical technical direction and make timely decisions that keep delivery moving.
Build and develop the team. Establish clear expectations, coach engineers and create a culture of ownership, experimentation, and accountability.
Drive rapid experimentation. Translate ambiguous security problems into focused hypotheses, working prototypes, and measurable evaluations. Advance successful approaches and stop experiments that do not demonstrate value.
Ship production-ready systems. Own delivery from initial concept through deployment and operation, including testing, security, observability, reliability, and maintainability.
Scale AI capabilities. Develop reusable agent harnesses, context pipelines, integrations, and evaluation frameworks that accelerate AI engineering across Product Security.
Deliver measurable security outcomes. Partner with security and product teams to prioritize opportunities, validate effectiveness, and improve coverage, adoption, cost, and engineering efficiency.

Basic qualifications

Experience managing software engineering teams and delivering complex systems from concept through production.
Strong, current programming and system design skills, with the ability to personally prototype solutions, review code, and troubleshoot difficult problems.
Hands-on experience building AI applications using LLMs, agent workflows, tool integrations, context management, and evaluations.
A demonstrated bias for action, with sound judgment about making progress under uncertainty and balancing experimentation with production engineering requirements.
A record of developing engineers, setting clear priorities, and collaborating across technical teams to deliver measurable results.

Preferred qualifications

Experience leading an AI innovation, applied AI, security engineering, or developer tooling team.
Experience applying AI to application analysis, security testing, vulnerability discovery, or automated remediation.
Experience building reusable AI frameworks, evaluating agent effectiveness, and driving adoption across an engineering organization.

The US annualized base salary range for this position is $221,000.00-$331,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b0:T238e,

Job Description

Role Overview

We are seeking an experienced, strategic Senior Director to lead our Technical Support organization, covering tickets that reach human agents post our AI tier. This leader will set the operating strategy, develop a strong technical leadership team, and ensure customers receive reliable, high-quality technical resolution while driving operational efficiency and scalability across our support systems. Crucially, this role will lead the evolution and transition of human support agents into a proactive workforce closely aligned with our AI teams, driving pivotal cultural and operational change across the organization.

Key Responsibilities

Set the strategy and operating model for Technical support, translating company priorities into clear plans, outcomes, and accountabilities.
Lead and develop a multi-layered organization through managers and directors; build a culture of trust, high performance, inclusion, and continuous learning.
Own service performance across customer segments and channels, leveraging AI-driven tools and automation alongside human expertise to balance responsiveness, technical quality, proactive customer outcomes, and efficient use of resources.
Define and evolve the measures that show Technical support’s value and health, including customer experience, resolution quality, service levels, capacity, and business impact.
Partner with Sales, Customer Success, Product, Engineering, and Finance to align coverage and service commitments with customer needs, commercial strategy, and product priorities.
Establish scalable global capacity planning, forecasting, staffing, and escalation models that support predictable coverage and responsible resource allocation.
Guide the design and evolution of Technical support offerings, ensuring service commitments are clear, deliverable, and differentiated for the customers they serve.
Use customer and operational insights to identify systemic product or process issues, influence prioritization, and improve outcomes across the company.
Communicate performance, risks, investment needs, and opportunities to executive leadership with clear recommendations and options.
Lead organizational change and continuous improvement, ensuring growth does not compromise employee experience or customer trust.
Represent the customer and support organization in senior-level discussions, including complex escalations and strategic customer reviews.
Stay current on support, SaaS, AI integration, and service-delivery practices, applying relevant insights and modern AI tools to enhance the organization’s operational strategy.
Lead the cultural and operational transition of human support agents into a proactive, AI-aligned workforce, partnering closely with AI teams to reshape workflows and modern service delivery.
Develop a deep understanding of workforce management and act as a key interlock to align staffing strategies with operational demand.
Champion knowledge management practices and serve as an interlock across teams to ensure continuous sharing and capture of support insights.
Evolve the human support workforce from a purely reactive model into a proactive organization, partnering closely with AI development and product teams to drive strategic change, refine human-AI workflows, and optimize service delivery.

Candidate Profile

Extensive leadership experience (15+ years) in technical support, customer support, or service delivery within a high-growth SaaS or enterprise technology company.
Proven track record as a senior executive leading leaders and scaling massive, complex global organizations through major growth phases and strategic transformations.
Demonstrated success in setting long-term enterprise vision and translating strategy into high-impact operating plans and measurable business outcomes.
Strong understanding of support operations, customer experience, capacity planning, service-level management, and performance metrics.
Experience partnering across Sales, Customer Success, Product, Engineering, and Finance, including with senior executives.
Deep commercial acumen and executive judgment to balance global customer commitments, premium service quality, workforce dynamics, and multi-million dollar operating budgets.
Excellent communication, executive presence, and stakeholder-management skills, including the ability to explain trade-offs and recommend a path forward.
Strong people leadership, talent development, and organizational design capabilities.
Ability to lead distributed teams across regions and work effectively across time zones; flexibility may be needed for critical customer or business needs.
Bachelor’s degree or equivalent practical experience; advanced degree is a plus.
Strong expertise and proven experience in integrating AI and automation into technical support operations, with a track record of driving cultural change and evolving agent roles toward proactive engagement.
Strategic mindset and track record of evolving support organizations toward proactive service models and co-designing automated workflows with AI product teams.

The US annualized base salary range for this position is $174,000.00-$260,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b1:T1ef8,

Job Description

EMEA Tax Manager

Location: Ireland | Individual Contributor | Reports to: EMEA Tax Director

We’re seeking an EMEA Tax Manager to help run and scale our regional tax function. In this role, you’ll help Zendesk grow responsibly by ensuring strong tax compliance, reporting, governance, and planning across EMEA - while bringing practical, technology-enabled ways of working to a complex and evolving tax landscape.

What you’ll be doing

Lead EMEA corporate tax compliance, reporting, and governance, coordinating internal partners and external advisers to deliver accurate, timely filings and documentation.
Manage R&D tax-credit claims in Ireland, Poland, and Portugal, and assess eligibility for incentives and credits in other EMEA jurisdictions.
Lead regional tax-accounting activities, including provision inputs and cash-tax planning, in partnership with the global Tax team and teams across Finance.
Monitor the Group’s transfer-pricing framework across EMEA and advise on cross-border transactions and related tax matters.
Support EMEA Pillar Two, Country-by-Country Reporting, and public CbCR processes, including data collection, analysis, and documentation.
Lead the response to tax authority enquiries, manage the tax audit process and assess any potential risks or exposures.
Review and lead workstreams relating to indirect tax matters, including responses to changing tax requirements such as e-invoicing.
Lead tax workstreams for acquisitions, entity restructurings, cash repatriation, and other strategic projects.
Strengthen tax controls, documentation, data quality, and operational processes; identify and implement opportunities to use automation and AI to improve efficiency and insight.

What you bring to the role

Deep technical judgment across corporate and international tax, with the ability to turn complex or non-routine issues into clear, practical recommendations.
Experience managing multi-country EMEA tax workstreams, external advisers, and deadlines in a fast-moving multinational environment.
Strong working knowledge of Irish taxes, with practical exposure to tax accounting, transfer pricing, indirect tax, tax audits, and cross-border reporting requirements.
A collaborative approach and the ability to build trusted partnerships with senior stakeholders across Tax, Accounting, Legal, Treasury, and the wider Finance organization.
Strong analytical, spreadsheet, and financial-systems skills, with a focus on improving data quality and creating scalable processes.
Comfort using AI-enabled tools and automation to improve the speed and quality of tax work. You validate outputs, understand AI’s limitations and risks, and use approved tools responsibly to protect sensitive company and customer information.
Clear communication, sound planning and follow-through, high attention to detail, and a practical, self-directed approach.

Basic Qualifications

7+ years of corporate or international tax experience, including 3+ years in-house or in industry supporting a multinational organization across multiple EMEA jurisdictions.
AITI/CTA qualification, or an equivalent professional tax qualification with substantial corporate and international tax expertise.
Demonstrated experience with corporate tax compliance and reporting, including managing external advisers and statutory deadlines.
Experience supporting tax accounting/provision processes, transfer pricing, and cross-border tax matters.
Experience using spreadsheets, tax technology, or workflow tools to improve the accuracy, efficiency, and control of tax processes.

Preferred Qualifications

Experience in a Big Four firm before moving in-house.
Experience with R&D tax-credit claims, particularly in Ireland, Poland, and/or Portugal.
Knowledge of Pillar Two, Country-by-Country Reporting, public CbCR, and evolving e-invoicing requirements.
Experience supporting tax due diligence, M&A integration, entity restructurings, or cash-repatriation projects.
Experience evaluating or applying AI and automation in tax workflows, with appropriate review, confidentiality, and data-security controls.

#LI-KS6

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b2:T18c7,

Job Description

If you’re ready to break into the AI, CX and Bid Proposal Space this is your opportunity! Zendesk is looking for a motivated individual to join our RFP Central team in the role of Proposal Manager.

KEY RESPONSIBILITIES

Bid Management & Execution: Support and manage smaller-scale RFxs initially, progressing to leading the end-to-end response effort for global, high-stakes RFxs, including facilitating kickoff meetings, establishing schedules, and ensuring all deadlines are met.
Cross-Functional Coordination: Partner with Solutions Consultants, Account Executives, and SMEs to craft compelling, customer-oriented responses to complex technical requirements.
Documentation Ownership: Maintain full ownership of the final Main RFP Response Document, ensuring compliance, tone, and overall quality.
Process Improvement: Provide feedback on and contribute to the refinement and enhancement of the engagement processes and help drive global discipline within the RFx Center of Excellence.
Sales Enablement & Coaching: Coach the sales team on procurement best practices and winning patterns to improve deal outcomes.

KEY SKILLS

Technical Writing Expertise: 1-2+ years of experience in proposal or technical writing, with the ability to convey sophisticated technical solutions in a readable format. Equivalent internship or project experience is welcome.
Project Management: Strong process skills to prioritize multiple projects, meet tight deadlines, and manage concurrent bid lifecycles.
Strategic Communication: Excellent writing skills with a flair for storytelling, creating executive summaries, and aligning stakeholders.
Collaborative Adaptability: Flexible, self-motivated team player with a passion for crafting winning proposals in a fast-paced environment.

The Poland annualized base salary range for this position is zł122,000.00-zł184,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b3:T1d86,

Job Description

Senior Staff Frontend Engineer, Admin Experience

Zendesk is transforming the way businesses build meaningful customer relationships. Our products help organizations deliver exceptional customer and employee experiences at scale, and our Admin Experience is central to how customers configure, manage, and get value from the Zendesk platform.

We are looking for a Senior Staff Frontend Engineer to help bring Zendesk’s Admin Experience vision to life for an AI-first future. This is a high-impact technical leadership role for someone who combines deep frontend expertise with product thinking, system design, and strong cross-functional leadership.

In this role, you will strengthen and operationalize our vision by translating high-level concepts into technically sound, scalable, and actionable frontend strategies. You will work closely with Product, Design, and Engineering to reimagine complex user journeys and deliver intuitive, intelligent, and cohesive experiences for Zendesk admins.

What You’ll Do

Translate the Admin Experience vision into a clear end-to-end strategy focused on the frontend, architecture, roadmap, and execution plan.
Lead major initiatives across teams and product areas while remaining hands-on with writing code.
Partner with Product and Design to deliver intuitive, scalable, and cohesive experiences for Zendesk admins.
Establish reusable frontend patterns, components, and platform capabilities that improve consistency and accelerate delivery.
Identify technical risks, dependencies, and tradeoffs while balancing near-term priorities with long-term maintainability.
Advance performance, accessibility, reliability, testing, observability, and developer experience.
Build and maintain scalable, unified CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker) for Admin Experience and Agent Workspace to improve delivery speed and reliability.
Drive developer productivity by optimizing build systems, testing infrastructure (PlayWright), and local development tooling.
Mentor engineers and raise the engineering bar through technical guidance, design reviews, and 1-1 coaching.

What You Bring to the Role

15+ years of software engineering experience, with deep expertise in frontend product development.
Proven success delivering complex, enterprise-scale UI initiatives.
Strong proficiency in Javascript or TypeScript, React, modern web standards, GraphQL, API integration, and frontend architecture.
Deep knowledge of frontend best practices, including accessibility, performance, testing, and reliability.
Ability to translate ambiguous product goals into pragmatic execution plans.
Experience leading cross-functional initiatives from discovery through to delivery
Ability to influence without direct authority, align teams, and communicate effectively with senior leaders.
Experience collaborating with globally distributed teams.

Nice to Have

Experience leading major transformations or redesigns of existing user experiences, particularly to make them AI-first.
Experience building enterprise SaaS products, configuration tools, or complex operational experiences.
Familiarity with AI interaction patterns, including agents, recommendations, automation, conversational interfaces, and human-in-the-loop workflows.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b4:T20b6,

Job Description

What you’ll be doing

Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC; convert market insight into repeatable partner GTM motions.
Recruit, onboard, and scale a portfolio of CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances.
Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions.
Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners, coordinating with Zendesk account teams and partner sellers to increase win rates and deal velocity.
Enable partners to commercialize Zendesk CCaaS and AI solutions by developing repeatable onboarding, enablement, packaged offerings, and service-led plays that shorten time to revenue.
Communicate Zendesk’s AI and CCaaS strategy to partners and customers, translating product capabilities into clear use cases and commercial opportunities.
Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC; escalate opportunities and risks through appropriate internal cadences.
Collaborate with regional Sales, Marketing, Product, Solutions Consulting, and Customer Success teams to execute partner campaigns and improve the partner experience.
Share regional and partner feedback with Product and Engineering to help shape Zendesk’s CCaaS and AI roadmap.

What you bring to the role

8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software, with quota-carrying experience.
Demonstrated success recruiting and growing partners and driving partner-influenced revenue across EMEA and/or APAC.
Experience managing commercial negotiations and leading partner-led CCaaS, contact center, customer experience, or related SaaS opportunities from mid-market through enterprise.
Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers.
AI fluency: able to explain Zendesk’s AI value proposition and translate AI capabilities into partner-friendly use cases and monetization approaches.
Strong communication and presentation skills, with the ability to engage senior partner, customer, and internal stakeholders.
Comfortable working across multiple countries, cultures, and time zones in a modern SaaS ecosystem.
Operational focus and attention to pipeline metrics, forecasting, partner performance, and repeatable onboarding processes.

Basic Qualifications

8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software, with quota-carrying experience.
Demonstrable experience recruiting and scaling partners and driving partner-influenced revenue across a defined EMEA and/or APAC market.
Experience closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS deals.
Experience influencing cross-functional internal teams and coordinating complex regional partner motions.
Practical AI fluency — able to articulate AI strategy, concrete use cases, and partner monetization opportunities.

Preferred Qualifications

Experience operating across EMEA and APAC markets, with familiarity with regional partner landscapes and routes to market.
Experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions.
Prior experience packaging partner-ready offerings, implementation services, or service-led plays that accelerate partner sales.
Experience with co-funded partner marketing programs and measuring partner ROI.
Exposure to commercializing AI/ML capabilities through partners; generative AI experience is a plus.
Fluency in one or more additional EMEA or APAC languages is a plus.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b5:T2d34,

Job Description

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services organization is building the capabilities, operating model, and executive partnerships required to help customers realize measurable value from AI at scale. As the Senior Director, you will set the global direction for AI Services Consulting and lead leaders and senior consultants who shape strategy, elevate delivery quality, and accelerate customer outcomes.

Mission

You will own the global strategy and operating model for AI Services Consulting, building a high-performing organization that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will establish the portfolio strategy, standards, governance, and operating rhythm for AI engagements; ensure the organization is staffed and developed for the work ahead; and create the mechanisms that make delivery predictable, scalable, and commercially sound.

You will serve as a senior partner to Sales, Customer Success, Product, Engineering, and executive customers, translating market and delivery insight into customer roadmaps, product priorities, and scalable growth. You will be accountable for continuous improvement in methodology, enablement, quality, and talent so we increase adoption, customer satisfaction, retention, expansion, and margin at scale.

Overarching Objective For The Role:

Set the global direction and scale a high-performing AI Services Consulting organization: Build the organization, leadership bench, role architecture, capacity model, and career paths required to deliver at global scale.
Own enterprise delivery performance and value realization: Establish the outcomes, quality standards, operating metrics, and executive escalation mechanisms that ensure AI engagements deliver measurable business impact, time to value, and sustainable margin.
Shape a repeatable global AI go-to-customer motion: align Sales, Customer Success, Product, Engineering, and Services on customer roadmaps, packaging, handoffs, expansion paths, and investment priorities using customer and delivery insight.

How You’ll Make an Impact

Strategic Responsibilities

Set the global AI Services Consulting strategy and operating model: Define the service portfolio, engagement principles, delivery methodology, standards, governance, and investment roadmap that make AI consulting repeatable, differentiated, and scalable across segments and geographies.
Own portfolio capacity, prioritization, and commercial performance: Forecast demand, shape capacity and coverage, balance utilization with customer outcomes, and make informed tradeoffs across staffing, scope, investment, and margin.
Create executive accountability for outcomes: Establish the performance system, success measures, and review cadence that connect AI delivery to customer value, retention, expansion, quality, and financial performance.
Lead senior cross-functional alignment and executive customer engagement: Partner with Sales, Customer Success, Product, Engineering, Finance, and regional leaders to resolve systemic barriers, align investment decisions, and create shared accountability for customer and business outcomes.
Build the leadership bench and AI consulting capability: Develop directors, senior managers, and consultants through clear expectations, coaching, succession planning, knowledge systems, and product readiness; create durable feedback loops from the field to improve product, tooling, and enablement.

What You’ll Need to Succeed

Strategic Skills & Expertise

Enterprise people leadership & organization building: Proven ability to lead through leaders, build inclusive high-performing organizations, set clear performance expectations, develop succession pipelines, and design roles and career paths for a scaling business.
AI, product, and services authority: Deep fluency in AI-enabled customer service workflows, integrations, data readiness, adoption, and responsible implementation practices, with the judgment to guide enterprise solution strategy and resolve systemic escalations.
Operating model and performance management: Experience defining global playbooks, governance, KPIs, quality standards, and executive operating rhythms that create a single source of truth for delivery, risk, capacity, and financial performance.
Portfolio and transformation leadership: Expertise overseeing complex, multi-region or multi-workstream portfolios, with strong judgment in scoping, resourcing, risk, change, operating-model evolution, and executive stakeholder communication.
Customer value and executive advisory: Skilled at translating enterprise customer strategy into AI services, measurable value cases, and actionable roadmaps; able to advise executives and influence decisions in complex environments.
Enterprise influence and GTM alignment: Ability to align senior leaders across Sales, Customer Success, Product, Engineering, Finance, and Services; use market and delivery insight to improve packaging, forecasting, product feedback, and growth motions.

Qualifications

12+ years in Professional Services, Consulting, Technical Account Management, Solutions Consulting, or a related enterprise SaaS function; significant experience leading AI-related services, transformation, or product adoption.
8+ years of people leadership experience, including leading through leaders and building globally distributed, customer-facing organizations.
Senior-level experience in go-to-customer and operating-model leadership within enterprise technology or SaaS, spanning Professional Services/Consulting, Customer Success, Technical Account Management, Solutions Engineering, or related functions.
Demonstrated experience using customer, adoption, delivery, and financial analytics to shape portfolio decisions, anticipate risk, and improve retention, expansion, customer value, and margin.
Bachelor’s degree in Business, Computer Science, Engineering, or a related field; advanced degree or relevant executive, AI, consulting, or program leadership credentials preferred.
Demonstrated product and market expertise: ability to translate generative AI capabilities, integrations, technical requirements, and responsible-use considerations into differentiated services and business outcomes.
Proven executive influence with Product and Engineering; experience turning customer and field insight into product strategy, prioritization, and investment decisions.
Track record of building or scaling operating mechanisms and predictive insights that improve adoption, delivery performance, customer health, commercial outcomes, and organizational productivity.
Exceptional executive communication and change leadership; ability to distill complex AI concepts into clear decisions, align senior stakeholders, and mobilize global teams.

The US annualized OTE (On Target Earnings) range for this position is $270,000.00-$406,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b6:T2306,

Job Description

The Impact (What You’ll Actually Do)

As our strategic subject matter expert for Service Management, you’ll do something most roles split across two people: you’ll win the deal and own the technical depth behind it. You will:

Strategize on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close — while carrying real responsibility for pipeline and bookings.
Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners — mapping their current environment, integrations, workflows, and data model — to uncover the real requirements beneath the stated ones.
Assist in Architecting the Solution: Design Service Management solutions that solve genuine challenges across any service domain — workflow automation, service catalogs, approvals, SLAs, knowledge management, and AI-driven resolution — not just for IT, but for every team that delivers service to employees.
Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer’s actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.
Handle the Hard Questions: Navigate technical objections and competitive comparisons
Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management — the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.
Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features.

Who You Are (Skills & Mindset)

The Must-Haves

Service Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT — incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance. You understand how these systems actually work.
B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome
Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit nto a broader enterprise technology stack.
Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.
Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles where both business value and technical fit determine the outcome.
Collaboration Mindset: A team-first attitude with the desire to coach internal sellers, partner across functions, and win together.
Mobility: Willingness and ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.

The Nice-to-Haves

ITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.
Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar), in a sales, pre-sales, or implementation capacity.
AI & Automation: Familiarity with applying AI to service use cases — deflection, intelligent routing, knowledge retrieval, and autonomous resolution — across service domains.
Cross-Functional Service Depth: Foundational knowledge of Service & Operations Management beyond IT — HR, Facilities, Finance, Legal, or Procurement service delivery.
Education: A BA/BS degree or equivalent practical experience.

Why This Role Matters

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

b7:T2e4b,

Job Description

Lead communications for the CIO organization and serve as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role turns CIO strategy, decisions, and change into clear, coordinated communication and action across the full organization. It combines communications leadership with staff management capabilities, senior executive administration, and change management. The role uses AI and automation responsibly to improve the quality, speed, coordination, and reach of the work.

What you’ll do

CIO communications leadership

• Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact.

• Advise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications.

• Translate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences.

• Coordinate communications across CIO functions so teams receive timely, consistent information, with clear owners and actions.

• Maintain a forward-looking communications calendar and intake process; surface collisions, gaps, dependencies, and opportunities to reinforce key messages.

• Gather feedback and engagement signals, assess whether communications are understood, and adjust content and channels based on evidence.

Executive operations