8b:I[124880,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"CompanyBackLink"] 8c:"CompanyFavoriteButton" 8d:I[145917,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"$8c"] 8e:"CompanyVacancyTabs" 8f:I[244710,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"$8e"] 90:T1574,

Ready to be a Titan?

ServiceTitan is looking for a Data Quality Analyst to join our Data Engineering department. Strong candidates will have basic knowledge of the SQL server, TSQL, and ETL operations in addition to strong analytical and critical thinking skills. This is a customer-facing role. You will be guiding customers as a technical expert, and while you will be expected to technically proficient, this is not an engineering role. The most critical portion of the role is working with the customer to deconstruct and re-interpret their data so they can migrate to ServiceTitan successfully. The candidate will work closely with cross-departmental resources to ensure on-time delivery of transferred data for customers adoption of ServiceTitan.The Data Quality Analyst will receive projects and deadlines from the Data Engineering or Implementation Departments. The ability to own tasks, clearly communicate requirements, delays, completion and prioritize a constantly shifting schedule of deadlines is paramount. The candidate will work directly with a customer when evaluating new software to review the data in its source software, present cleanups to the larger data team, and work cross functionally between client, data engineer, and Onboarder. This work is highly critical to our implementation process and in reducing overall data migration time. It is the lynchpin of the sales and onboarding process. Data concerns are a blocker for most of our customers, so delivering high-quality, highly accurate transfers is absolutely crucial and greatly appreciated by both our customers and our company.

What you'll do:

60% of your time will be spent working with customers, 40% doing technical work.
Work directly with customers to ensure their data migration is a success.
Manage a wide variety of tasks with shifting priorities and tight deadlines
Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.
Find and employ methods for transferring sources of data we have not previously encountered
Evaluate and understand database structures and interpret them into ServiceTitan data model
Write queries to correct, reformat or move data

What you'll bring:

Be proficient in Excel
Basic knowledge and experience in T-SQL
Strong analytical and critical thinking skills.
Able to identify relationships within databases and infer the developers intent based on structure and values
Ability to work effectively within a team environment with tight deadlines and high expectations

‎

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

91:T25f2,

Ready to be a Titan?

Are you hungry to break into tech sales and become a top performer? Do you thrive in a fast-paced environment where you can learn, grow, and make a real impact? If so, this is the opportunity for you!

As a Sales Development Representative (SDR), you'll be the crucial first point of contact in our sales process, qualifying prospects and uncovering valuable opportunities through strategic conversations. Your role focuses on scheduling product demonstrations and conducting thorough discovery calls, setting the foundation for our Account Executives' success.

Why You'll Love This Role:

Fast Track Your Sales Career: We provide comprehensive training and mentorship to help you master the fundamentals of sales and set you up for a successful future as an Account Executive.
Earning Potential: Your hard work is directly rewarded with high earning potential. The more you learn and grow, the more you earn!
Be a Part of a Winning Team: Join a collaborative and supportive team environment where you'll learn from experienced sales professionals and celebrate each other's successes.
Make a Tangible Impact: You'll play a crucial role in driving revenue growth by identifying and qualifying leads, building relationships with potential customers, and setting the stage for closed deals.

What You'll Do:

Generate new business opportunities through outbound prospecting (calls and emails).
Master our sales methodology and technology to effectively manage your day and pipeline.
Qualify potential leads, engage in discovery conversations, and schedule demos for Account Executives.
Collaborate with Account Executives to develop and execute winning sales strategies.
Continuously learn and improve your sales skills through coaching and feedback.

What You'll Bring:

0-4 years of experience in a corporate environment. We welcome recent graduates and career changers with a passion for sales!
Proven time management and organizational skills. You're a master of your calendar and to-do list.
A knack for learning new technologies quickly. You're tech-savvy and eager to master new tools.
A strong sense of urgency and a results-oriented mindset. You're driven to succeed and exceed expectations.
Exceptional communication and interpersonal skills. You build rapport easily and communicate clearly and persuasively.
A coachable attitude and a hunger for feedback. You're eager to learn, grow, and constantly improve.

Our Investment in You:

During your first month at ServiceTitan, you'll experience:

A comprehensive new hire orientation and SDR Enablement program designed for your success
In-depth training on:
- Core SDR responsibilities
- The trades industry landscape
- Customer personas and ideal client profiles (ICP)
- Our Tech Stack: Salesforce, Salesloft, Gong, ChiliPiper
Integration with our dynamic SDR team and key stakeholders across departments
Personalized development through:
- One-on-one call review coaching sessions
- Interactive role-playing exercises
- Hands-on learning with your Manager and fellow team members
- Clear, actionable feedback to develop and nurture sales skills

Schedule: Our policy states that if you are within ~40 miles of a Hub office (Toronto), you will be required to go in office 1-2 days a week.

Note: When you submit your application for our Sales Development Representative (SDR) position, your resume will be considered for all available SDR opportunities across our organization. Our dedicated recruiting team reviews candidates for multiple sales verticals, ensuring your application receives maximum exposure to all our different teams and opportunities.

If you're ready to launch your sales career with a company that invests in your success, we want to hear from you!

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

‌

A Note on the Application & Hiring Process:

When you submit your application for the Sales Development Representative position, your candidacy will be considered for all available Sales Development Representative opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

‌‌‌

Compensation Disclosure:

‌

Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy

92:T19cd,

Ready to be a Titan?

The Senior Analyst, Enterprise Sales Strategy & Operations is an analytical and operational partner to the Enterprise Sales team, helping Enterprise Sales drive operational strategy, diagnose performance, planning and process excellence. This role sits on the Revenue Strategy & Operations team and your key stakeholders will be Enterprise Sales leaders, including Account Executives, Directors and VPs. This individual has a well-rounded background including analytical rigor, project management, operational excellence, and stakeholder management. S/he has a self-starter mentality to own multiple strategic & operational initiatives quickly and deliver outcomes.

What you'll do

Support the operating cadence: day-to-day metrics, business reviews, readout memos, and program management, flagging risks and opportunities proactively and driving them to resolution
Own weekly, monthly, and quarterly reporting and forecasting and build datasets and dashboards from various data sources that give leadership a trusted view of Enterprise Sales' health
Partner closely with Enterprise Sales leaders to help them understand performance trends, root causes, and help them improve and scale their operations
Own high-impact special projects from opportunity identification through recommendation to optimize the Sales Process and empower better outcomes
Collaborate with peers across Sales, RevOps, Enablement, IT, Finance & Marketing to deliver insights and partner on large-scale projects or analysis
Use AI to create leverage: automate recurring reporting and analysis, build tools and templates the broader team adopts, and redirect the time saved toward judgment-heavy work: what to build, why it matters, and what the data actually means in context
Contribute to the broader Revenue Strategy & Operations team, making everyone around you better.

What you'll bring

2-4+ years of experience in a combination of high-growth tech companies and/or management consulting
Functional experience in Operations/Business operations/Revops, strategy, and/or finance within the SaaS space is preferred (experience working with Enterprise Sales is a plus)
Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work
Strong analytical skills, including proficiency in modeling and data visualization
Hands-on experience with Salesforce is preferred
Genuinely energized by variety and ambiguity
In-office presence in Glendale, CA 1 day/week

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We're looking for a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it — designing the signals that tell us when something's wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.

We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Our Site Reliability and Infrastructure Engineering team centralizes the concerns of measurement and guidance so every engineer can improve availability and efficiency in their own area of the ServiceTitan cloud. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at ServiceTitan. Come join us.

What You'll Do

Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load).
Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
Operate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure.
Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems.
Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work.
Build and operate AI agents and automation that take on manual, repetitive SRE work directly — not just tools that assist a human doing the work.
Partner with product engineering teams to review architecture and infrastructure decisions before they ship.
Write and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person.
Help define non-functional requirements — scalability, availability, performance — for new systems as they're designed.
Collaborate across engineering teams to adopt best practices in reliability and observability.
Contribute to CI/CD pipelines and help teams ship changes safely and quickly.

What You'll Bring

Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system.
AI-native SRE practice (must-have): hands-on, personal experience using AI tools and agents (e.g., Claude Code, GitHub Copilot Workspace, Cursor, or custom agents built on Claude/MCP servers) to diagnose, automate, and resolve infrastructure and reliability work.
- Agentic depth: You've built or operated agents that autonomously monitor infrastructure and take action (e.g., an agent that watches system load and scales, remediates, or escalates without a human in the loop) — not just general AI coding assistance. You can speak concretely to how these agents are actually built and operated (MCP protocol, what a harness is, how to differentiate agent-design strategies rather than just naming tools), to context management (e.g., progressive-disclosure strategies for surfacing the right information without dumping everything into context), and to securing agent actions (scoping authorization, guardrails, what's available in the AI infra ecosystem to enforce it).
- SRE application: That agentic work is pointed at infrastructure and reliability problems specifically — you use AI to move at a materially faster pace in the SRE domain, not as a general-purpose coding aid.
SRE principles: practical experience with SLIs, SLOs, and error budgets — able to speak to how you've defined and monitored these on real systems, not just definitions.
Cloud engineering & networking: solid grounding in AWS or Azure, including networking fundamentals (subnetting, IP addressing).
Observability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools.
CI/CD: strong understanding of a CI/CD system — GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable.
Programming: strong programming skills with the ability to build web applications — ideally with solid working knowledge of .NET and ASP.NET. We're also open to strong Python (Flask, FastAPI) or Java (Spring) backgrounds. The coding assessment will be tailored to whichever language/framework you're most comfortable in.
Experience with distributed systems and their common failure modes (retries, timeouts, cascading failures).
Strong production troubleshooting skills — comfortable diagnosing issues under pressure.
8-10+ years of relevant hands-on experience.
Nice-to-have: agentic systems depth beyond the gate above. Can speak concretely to how AI agents are actually built and operated — e.g., the MCP protocol and what a harness is — and can differentiate between agent-design strategies rather than just naming tools. Understands context management for agents, including progressive-disclosure strategies for surfacing the right information to an SRE-facing agent without dumping everything into its context window. Can talk concretely about securing agent actions: scoping what an agent is authorized to do, guardrails against unintended or unsafe decisions, and what's actually available in the AI infrastructure ecosystem to enforce that.

About You

You're someone who enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system. You're comfortable guiding and making decisions with limited information, and capable of operating within the trade-offs between solving for immediate needs versus bigger-scale solutions. You feel rewarded by developing an operability culture in a quickly growing and changing environment, and you're comfortable owning a wide and diverse set of problem areas.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

What you'll do:

60% of your time will be spent working with customers, 40% doing technical work.
Work directly with customers to ensure their data migration is a success.
Manage a wide variety of tasks with shifting priorities and tight deadlines
Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.
Find and employ methods for transferring sources of data we have not previously encountered
Evaluate and understand database structures and interpret them into ServiceTitan data model
Write queries to correct, reformat or move data

What you'll bring:

Be proficient in Excel
Basic knowledge and experience in T-SQL
Strong analytical and critical thinking skills.
Able to identify relationships within databases and infer the developers intent based on structure and values
Ability to work effectively within a team environment with tight deadlines and high expectations

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Are you ready to shape the future of financial technology for the trades?

>$80B in transaction volume runs through ServiceTitan, the operating system for the trades industry. Contractors use ServiceTitan to deliver critical services like HVAC, plumbing and electrical work to our communities. Our money-in suite spans card payments, Tap to Pay, Pay by Bank, and consumer financing, supported by a network of processor and lender relationships that we continue to build and expand. This is one of the most strategically important and fastest-growing areas of our business.

We're looking for a business leader to own it end-to-end. This means setting the strategy, holding the P&L, driving commercial partnerships, and orchestrating the cross-functional execution that turns product capability into revenue. If you've run a payments or financing business before and want to do it again inside one of the most interesting distribution platforms in the trades, this is the role.

What You'll Do

Business Strategy & P&L

Own the multi-year strategy for ServiceTitan's money-in business — which products, which partners, which segments, and how we win
Hold full P&L accountability: revenue targets, take rate, margin, and the levers that drive each
Define our position in the payments and embedded finance ecosystem — how we negotiate with processors, how we structure lender programs, how we capture more on-platform volume
Make the investment case for the fintech roadmap with executive leadership and translate strategy into a clear operating plan

Commercial Partnerships & Negotiation

Own relationships with processors, issuing banks, lenders, and other fintech infrastructure partners — from deal structure through ongoing performance management
Negotiate commercial agreements end-to-end, with a deep understanding of interchange economics, rev share structures, and long-term contractual flexibility
Manage a portfolio of lending partners with an eye toward curating the strongest program for our customers and our economics
Identify and develop new partnerships that expand product capability or distribution

GTM & Cross-Functional Execution

Drive the commercial activation motion — from fintech attach in the sales process through onboarding, adoption, and retention of payment volume. Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams
Orchestrate the functions that need to move together to make this business work: sales, onboarding, customer success, operations, finance, and product
Build the operating rhythm that keeps the team aligned and accountable to shared outcomes

Product Strategy

Set product direction for the money-in suite — prioritizing the roadmap against business outcomes
Make build vs. buy vs. partner decisions with clear commercial and strategic rationale
Ensure compliance, risk management, and regulatory requirements are integrated into product and partnership decisions

What You'll Bring

10+ years of deep domain expertise in payments, consumer financing, or both — ideally from running a business or a major business unit at a payments processor, lending company, or embedded finance provider
Track record of P&L ownership with real revenue and margin accountability — you've set targets, explained variances, and made the hard resource calls
Experience negotiating complex commercial agreements with processors, banks, or lenders — you understand the economics and know where the leverage is
Operator instincts: you know how to build GTM and activation models, not just product roadmaps
Strong cross-functional leadership — you've driven outcomes across sales, ops, and finance without relying on direct authority
Ability to operate at the executive level internally and credibly represent ServiceTitan in senior external conversations
Experience in a B2B2C business where distribution and activation are the hard problems, not just the technology

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success.

What you’ll do:

Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment

Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.

Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.

Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants

Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.

Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.

Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

What you’ll need:

2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role

BA/BS degree preferred

Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail

Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority

Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude

Intermediate level understanding of value drivers in recurring revenue business models

When you will work: Mon-Fri 5Pm - 2Am (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

97:T16ca,

Ready to be a Titan?

Associate Specialists are key members of the Global Support team, acting as subject matter experts for ServiceTitan’s products/services and customers and providing advanced support for issues that cannot be resolved by frontline Customer Success members. An Associate Specialist specializes in a product area and has strong generalized product knowledge across a complex SaaS-based platform. They have a holistic understanding of how the various product areas work together. Associate Specialists work directly with customers, CSA Is, CSA IIs, Project Managers, and CSMs to help them find the most accurate answers to complex inquiries. As a lead contributor on the Technical Solutions and Specialists team, they will focus on delivering day-to-day coaching/support to all tiers, identifying workflow requirements, advanced problem solving, and regularly partnering with Specialists and leadership.

What you'll do:

Act as a Tier 3 Specialist supporting Tier 1 and Tier 2 Support Agents, Project Managers, and Customer Success Managers
Specialize in Telecom and function as a subject matter expert on all ServiceTitan products/services
Provide advanced level 3 troubleshooting and advanced workflow solutions to resolve technical issues quickly and confidently for customers and internal CS employees
Identify advanced troubleshooting workarounds and support recommendations for issues that cannot be resolved through existing Knowledge Base articles or other known troubleshooting steps
Prevent escalations by leveraging support tools and resources such as the Salesforce Support Console, Universal Search, Confluence, and Slack, as well as in-depth testing to resolve cases efficiently
Deescalate customers through expert product knowledge and strong call handling skills
Recognize unintended bugs and behaviors and recommend escalation paths for Specialists to create JIRA tickets for developers to triage and resolve
Provide guidance to level up Support Agents’ technical knowledge/solutioning skills
Assist in managing emergency protocol and incidents that impact the user experience

What you'll bring:

2-3 years of customer service or technical support experience
1+ years of demonstrated expertise in ServiceTitan Product subject matter workflow, configuration, and solution design experience
Customer Support Advocate II experience or equivalent knowledge that demonstrates a clear understanding of our customer's business needs and workflows.
Ability to work in a high-paced, customer-facing environment with varied/extended hours of operation that include weekends and holidays as needed
Deep level 3+ expertise in all ServiceTitan product areas, including Accounting
Demonstrated expertise in troubleshooting and solutioning
Customer-centric mindset, desire to learn, and can-do attitude

Preferred

Bachelor’s degree
Proficiency in Excel or GSheets, SQL, Kibana, Fullstory, and integrated platforms (Quickbooks, Dialpad, Yext, Azuga, etc)

When you will work: Mon-Fri 5:30Pm - 2:30Am (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

98:T2669,

About Live Services at Service Titan

Do you want to reinvent a trillion-dollar industry?

Live Services is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home service industry. Being radically better requires new end to-end solutions for both businesses and consumers.

Live Services has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Live Services now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology.

At Service Titan, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs.

Our Live Service team is looking to hire a Seasonal Live Service Agent I who pride themselves on providing world-class customer experiences.

As a Seasonal Live Service Agent I, you love being the front-line contact and #1 problem solver for customers. Every time you hear a customer's needs, your first response is “how can I solve this?”, and you’re not afraid to think outside the box to find viable solutions.

You are able to quarterback issues from first interaction through to completion with style and grace. You are the customer's friend, mentor, liaison, information provider, appointment booker, and overall right-hand for all their home needs.

What you'll do:

Speak with customers over the phone, fully addressing their needs from start to finish. Maintain a consistently empathic and supportive tone in all interactions.
Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership.
Find creative solutions for customer issues, utilizing a network of service partners.
Guide customers through potential solutions to find the best match for them. Book services and ensure completion/satisfaction.
Build sustainable relationships and trust with customers through open and interactive communication.
Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators.
Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction.
Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions.

What you'll bring:

You are customer-centric. You are patient, empathetic, and passionately communicative.
You are a problem-solver. You are confident at troubleshooting and investigating if you don’t have enough information. You treat each customer as an individual with unique concerns and problem-solve appropriately.
You are a self-starter. You always want to go the extra mile to create the perfect member experience, educate yourself, and identify opportunities to improve yourself and your team.
You can “roll with the punches.” You thrive in a fast-paced and dynamic atmosphere and have a strong intention to own and help define the member experience.
Must have a general understanding of Internal Admin Portal
Must have a strong working relationship with the Live Services team due to the collaborative nature of this role

Specific Requirements

Proven customer support, client service, or direct client-facing experience and skill.
Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed.
Familiarity with CRM systems and practices.
Customer-oriented, with an ability to adapt and respond to different personalities.
Excellent communication and presentation skills.
Ability to multitask, prioritize and manage time effectively.
*Bonus points if you have experience in the home services space.

- This is a seasonal role with a 3-month contract from your start date.

- Must be flexible for the first 3 weeks to work a full time training schedule (9:00AM-5:30PM EST) that will then change to a part time or full time schedule.

- Job Type: Seasonal

- Salary: $19.80 per hour

- Benefits: Work from home

- Schedule:

Part Time 20-29 hours a week
Full Time 32-40 hours a week
Flexibility needed for Morning, Day, and Evening schedules
Holidays
Weekend availability is REQUIRED

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

‌

A Note on the Application & Hiring Process:

When you submit your application for the Seasonal Live Services Agent position, your candidacy will be considered for all available Seasonal Live Services Agent opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

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Compensation Disclosure:

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Personal Information:

99:T1712,

Ready to be a Titan?

At ServiceTitan, we're building the agentic operating system for the trades. We're well into moving onboarding and the rest of the customer journey to an agent-led experience: one that knows each customer, sets them up on best practices and helps them resolve issues and grow. The vision is set, the strategy is taking shape, and the first agentic capabilities are coming to life. We're looking for a Group PM to lead a team of PMs in executing that strategy at scale and to shape its next phases based on what we learn.

What you'll do:

Lead execution of our agentic onboarding strategy across new and existing customers
Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought
Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket
Use results from the field to shape the next phases of the strategy
Hire, coach and grow a team of PMs
Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams
Rally the domain teams whose products customers set up during onboarding, with clear owners and shared tracking
Define and track metrics for time to value, product utilization, support resolution and churn

What you'll bring:

7–10 years of product management experience, including managing PMs
Track record of executing complex, multi-team strategies to measurable results
Experience improving onboarding, activation or time to value in B2B SaaS
Experience shipping AI-powered or agentic products, with fluency in evaluation and data science tradeoffs
Comfort partnering closely with operations, implementation, support and customer success teams
Clear executive communication, with the judgment to make calls under ambiguity
Vertical SaaS or field service experience a plus

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations.

This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do

Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success — you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality — you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data — able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here

You’ll join a team that’s not just managing customers — we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan is looking for an Accounting Manager with strong leadership, communication, and critical thinking skills to join the GL team. This is a foundational role — the first in-house accounting hire in India — responsible for owning the full accounting operations for the India entity, managing the relationship with our outsourced accounting firm, and ensuring accurate and timely financial reporting. This position will work closely with the Senior Accounting Manager on key processes, policies, and building out the India accounting function. As the India team grows, this role will lead and expand the local accounting team.

What you'll do

Own and manage the India entity accounting function, including operation of the general ledger system, journal entries, and month-end close activities while meeting global close deadlines.
Reconcile, analyze, and resolve questions regarding assigned general ledger accounts timely and accurately, including multi-currency and complex bank accounts.
Analyze monthly and quarterly financial results, providing flux explanations for significant variances to management.
Oversee preparation of supporting schedules and footnotes for local financial statements in compliance with applicable accounting standards and regulatory requirements.
Manage the fixed asset register, including capitalization, depreciation runs, asset disposals, and periodic physical verification; ensure proper classification and accounting treatment in line with company policy.
Manage India statutory compliance including GST, TDS, Professional Tax, and other filings in coordination with the outsourced accounting firm and corporate tax team.
Analyze differences between local statutory books and GAAP books (Indian Accounting Standards/US GAAP), including preparation of schedules supporting reconciling items.
Monitor changes in Indian tax legislation applicable to the tech industry and assess potential impacts.
Serve as the primary liaison between the corporate accounting team and the outsourced accounting firm, managing deliverables, deadlines, and information flow.
Review and approve vendor invoices with correct GST treatment, TDS deductions, and GL coding; prepare India payroll accounting entries and statutory deductions.
Act as the first point of contact for India-based employees on accounting-related queries, including expense reimbursements, payroll questions, and general accounting matters.
Lead the local statutory audit process, including preparation of audit schedules, managing auditor queries, and coordinating with the outsourced firm and external auditors.
Develop, maintain, and document accounting policies and procedures for the India entity; identify and drive process improvement and automation opportunities.
Partner with the internal systems team on initiatives to enhance accounting accuracy and automation of accounting processes.
Collaborate with cross-functional teams such as Tax, FP&A, HR, and Legal.
Support management in completing special projects and other tasks as assigned; contribute to building the India accounting team as the entity scales.

What you'll bring

7+ years of accounting experience with strong knowledge of Indian statutory and tax compliance (GST, TDS, Professional Tax, PF/ESI).
Proven track record in operational accounting, including managing outsourced accounting providers; prior experience working with a US-based multinational and across distributed teams in multiple time zones.
Solid understanding of Indian Accounting Standards and/or US GAAP accounting; experience reconciling local statutory books to GAAP books.
Professional qualification preferred; CA (ICAI), ACCA or CPA.
Experience in Workday Financials preferred; proficiency in Tally and Paybooks is a strong plus.
Advanced user of Google Workspace and Microsoft Office Suite (Excel, Word, PowerPoint).
Comfort using AI tools (e.g. Claude, Copilot, or similar) to accelerate research, draft documentation, and support day-to-day accounting workflows.
Ability to build or contribute to process automations and workflows — experience with tools such as Claude, Google Apps Script, or similar is a plus.
Ability to identify and analyze problems and provide solutions independently and as a team player in a fast-paced environment.
Excellent attention to detail, follow-up skills, strong work ethic, and accountability.
Excellent communication skills and ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

9c:T16cb,

Ready to be a Titan?

We're looking for a Staff Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it — designing the signals that tell us when something's wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale.

What You'll Do

Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load).
Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
Operate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure.
Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems.
Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work.
Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents). Build SRE skills to automate investigations, ship fixes across infrastructure and application repositories
Define non-functional requirements — scalability, availability, performance — for new systems as they're designed.
Partner with product engineering teams to review architecture and infrastructure decisions before they ship.
Drive adoption of best practices in reliability and observability across engineering teams.
Build and maintain automation that reduces manual, repetitive operational work across the team.
Write and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person.
Contribute to CI/CD pipelines and help teams ship changes safely and quickly.

What You'll Bring

Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system.
SRE principles: practical experience with SLIs, SLOs, and error budgets — able to speak to how you've defined and monitored these on real systems, not just definitions.
Cloud engineering & networking: solid grounding in AWS, GCP or Azure, including networking fundamentals (subnetting, IP addressing).
Observability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools.
CI/CD: strong understanding of a CI/CD system (GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable).
Experience building web applications on .NET stack, Python (Flask, FastAPI) or Java (Spring) deployed at scale
Foundational experience supporting distributed systems and their common failure modes (retry storms, timeouts, cascading failures) at scale.
Experience handling livesite incidents, troubleshooting skills — comfortable diagnosing issues under pressure with proven ability to raise the bar and improve TTx SLA.
Experience with AI tools (building SRE skills, root cause analysis agents deployed in production systems etc.) is required
9+ years of relevant hands-on experience.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

9d:T19e0,

Ready to be a Titan?

What you'll do:

60% of your time will be spent working with customers, 40% doing technical work.
Work directly with customers to ensure their data migration is a success.
Manage a wide variety of tasks with shifting priorities and tight deadlines
Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.
Find and employ methods for transferring sources of data we have not previously encountered
Evaluate and understand database structures and interpret them into ServiceTitan data model
Write queries to correct, reformat or move data

What you'll bring:

Be proficient in Excel
Basic knowledge and experience in T-SQL
Strong analytical and critical thinking skills.
Able to identify relationships within databases and infer the developers intent based on structure and values
Ability to work effectively within a team environment with tight deadlines and high expectations"

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

At ServiceTitan, we are transforming product security into a core part of how engineering delivers software. We are looking for a Staff Product Security Engineer to embed with one of our engineering portfolios and own its security outcomes end to end, across application security and cloud security, so that our 80 plus R&D teams build securely by default without slowing down innovation.

In this role, you will sit alongside engineering leaders in planning and design, threat model systems before they are built, own the portfolio's risk picture, and bring secure-by-default patterns to each team's architecture and workflow. You will be the security expert engineers know by name and the voice that carries their real-world context back into the program's strategy. This is an opportunity to shape how security is practiced where software actually gets built, turning security into an enabler of engineering velocity rather than a constraint.

What you'll do

Design Partnership

Standing Seat in Planning and Design: Join the portfolio's planning and design cadences as a permanent participant. Review roadmaps, architecture proposals, and technical designs early enough to shape them rather than gate them.
Threat Modeling: Lead and scale threat modeling across the portfolio using the program's standard and tooling. Prioritize top-tier systems, coach squads to run their own models, and make sure identified threats become tracked requirements in the findings flow.
Architecture Review: Provide secure architecture guidance for cloud-native services, microservices, multi-tenant data access, identity and secrets handling, and AI-enabled features. Translate the program's security requirements into concrete design decisions the squads can implement.

Portfolio Risk Ownership

Own the Risk Picture: Maintain a current, evidence-backed view of the portfolio's security risk across application findings, cloud posture, identity, and data exposure. Know what each squad builds, the data it touches, and where it is heading.
Drive Priorities with Engineering Leaders: Partner directly with the portfolio VP and their leaders to set remediation priorities, negotiate tradeoffs, and drive adherence to vulnerability remediation SLAs. Bring the data, own the follow through, and escalate with judgment.
Risk Acceptance and Exceptions: Guide squads through the program's risk acceptance process. Make sure exceptions are documented, time-bound, and visible to the right decision makers.

Paved-Road Adoption

Fit Central Patterns to Local Architecture: Take the paved roads built by the Platform and Programs team, including secure service templates, secrets management patterns, secure cloud configuration templates, CI/CD guardrails, and IaC policy sets, and adapt them to each squad's stack and workflow.
Drive Adoption in the Field: Get squads onto SAST, SCA, secrets scanning, IaC scanning, container scanning, and CSPM coverage, and keep them there. Tune signal quality with squads so findings are actionable, and close the loop on what is noise versus real risk.
Hands-On Remediation Support: Read the code, review the Terraform, and pair with engineers on fixes for the hard findings. Write reference implementations and fixes when that is the fastest way to unblock a squad.

Champion Coaching

Develop the Portfolio's Champions: Recruit, coach, and support the security champions across your squads. Be the technical expert they bring the hard questions to, and build them into the portfolio's first line of security response.
Contextual Enablement: Deliver just-in-time training, design reviews, and office hours tuned to what the portfolio is actually building. Help squads learn to fix their own code and configuration.

Strategy Feedback

Feed the Program Roadmap: Bring real engineering context back to the Director and the Platform and Programs team. Identify where central tooling, patterns, or standards fall short of what squads need, and shape what gets built next.
Metrics and Reporting: Contribute portfolio-level data to the program's metrics rhythm. Report on coverage, remediation velocity, and risk trends for your portfolio to security and engineering leadership.
Incident Support: Support triage and investigation of security incidents touching your portfolio, and turn lessons learned into design changes and paved-road improvements.

What you'll bring

Experience: 7-10+ years in product security, application security, cloud security, or a closely related security engineering role, with a strong software engineering foundation. Prior experience embedded with or partnering directly with engineering teams is strongly preferred.
Breadth Across AppSec and CloudSec: Demonstrated ability to work across the full stack of a modern SaaS product: secure code review, threat modeling, secure design, CI/CD and supply chain security, cloud identity and least privilege, IaC security, container and Kubernetes security, and cloud posture management. You do not need to be the deepest specialist in every area, but you must be credible in all of them.
Coding and Cloud Fluency: Proficiency reading and writing code in C#/.NET (preferred), Go, Java, or Python, and hands-on experience with Azure and/or AWS security services and IaC tooling such as Terraform or Bicep. You can review a pull request and a Terraform module with equal comfort.
Threat Modeling and Secure Design: Track record of leading threat modeling and architecture review at scale, and of turning the results into requirements engineering teams actually deliver.
Influence Without Authority: Proven ability to build trust with VP level engineering leaders and senior engineers, drive priorities through partnership rather than mandate, and hold the line on risk when it matters.
Automation Mindset: Preference for building repeatable patterns over one-off fixes. Comfortable scripting and automating security tasks, and comfortable using AI-assisted tooling to scale your own work.
AI Forward: Familiarity with securing AI-enabled features and AI coding agents, and with the emerging risks around non-human identities, MCP integrations, and data exposure in AI systems.
Certifications: CISSP, CCSP, CSSLP, AWS Security Specialty, Azure Security Engineer, OSCP, or similar are a plus, not a requirement.

Why this role?

Be in the Room: Most security engineers review what has already been decided. You will sit in portfolio planning and design as a standing member and shape what gets built before it is built.

Own a Portfolio, Not a Queue: You are accountable for the security posture of a defined set of squads and a named engineering leaders. Your success is measured in risk reduced, remediation velocity, and paved-road adoption across that portfolio, not in tickets closed.

Full-Stack Security Scope: This role deliberately spans application and cloud security. You will work across code, pipelines, identity, infrastructure, data, and AI systems, backed by specialists on the central team when you need depth.

Shape How Security Is Practiced: You will help define what embedded security partnership looks like at ServiceTitan, from how you engage with engineering leaders to how field learnings become platform patterns that scale across every team.

High Ownership, High Leverage: You will have the autonomy to identify problems, design solutions, and drive them to completion with your portfolio, and the backing of a central team that turns what you learn into patterns for everyone.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

What You’ll Do

Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences — increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations — approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success — you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality — you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data — able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here

You’ll join a team that’s not just managing customers — we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We're looking for an experienced Engineering Manager to lead our Data Foundations team — the team responsible for data ingestion, data quality, and cost management across ServiceTitan's data platform. You'll stay hands-on and technically engaged, guiding architecture personally rather than delegating it, while building and leading a team of strong engineers across the US and India.

What You'll Do

Lead and Mentor: Manage and grow a team of 5+ data engineers spanning multiple regions and time zones. Set clear expectations, provide regular feedback, and build a team culture rooted in ownership and psychological safety.
Hands-On Technical Leadership: Stay hands-on — review architecture and code, prototype solutions to hard problems, and personally guide the team's technical direction rather than delegating all design work.
Architecture, Data Quality & Cost: Drive architecture for data ingestion (Kafka, custom ETL Agent), Snowflake, and Airflow; own the strategy for data quality tooling and monitoring; and lead cost optimization efforts, balancing efficiency with reliability and long-term platform health.
Operations & Stakeholder Collaboration: Own the operational posture of the platform — monitoring, alerting, incident response, and on-call — while championing data governance best practices and partnering with product, architecture, and business stakeholders to deliver the roadmap.

What You'll Bring

Experience: 8+ years in data or software engineering, with 2+ years managing engineering teams of 5 or more.
Building & Leading Global Teams: Proven experience building and leading engineering teams across multiple regions and time zones, with strong async-first habits and comfort setting technical direction without relying on overlapping hours.
Technical Depth: Hands-on experience with Cloud Providers, Kubernetes, Kafka, Snowflake, Iceberg/Delta/Hudi, Airflow, and Python; a strong grasp of distributed systems trade-offs; and experience architecting data ingestion, quality, and cost-optimization solutions at scale.
Communication & Collaboration: Direct, empathetic, and outcome-focused. Able to align cross-functional stakeholders, articulate technical trade-offs, and influence architectural direction without direct authority.

Nice to Have

Experience with CDC patterns and tooling (Debezium or similar).
Familiarity with dbt or modern transformation frameworks.
Prior experience building or standing up a new team or engineering hub in a new region.
Experience with AI-assisted engineering tooling (Cursor, Copilot, Claude Code, etc.) or building AI-powered agents for operational use cases.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

a1:T13fc,

Ready to be a Titan?

As a Staff Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.

What You'll Do

Define and drive frontend architecture strategy across multiple product teams, including micro-frontend design and integration patterns
Lead complex, cross-functional technical initiatives from design through delivery
Architect and evolve Progressive Web App (PWA) capabilities — offline support, service workers, installability, and performance
Set technical standards for code quality, performance, accessibility, and testing
Mentor junior/senior engineers and help develop the next generation of technical leaders
Partner with Product, Design, and Engineering leadership to align technical roadmaps with business goals
Identify and resolve systemic issues in scalability, performance, and developer experience
Evaluate and introduce new tools, frameworks, and best practices where they add clear value
Represent frontend engineering in org-wide architecture and planning discussions

What We're Looking For

8+ years of professional software engineering experience, with a significant focus on frontend development
Deep expertise in modern JavaScript/TypeScript and frameworks such as ReactJs, and Next.js (SSR, SSG, ISR, routing, and rendering strategies)
Hands-on experience designing and implementing micro-frontend architectures (e.g., Module Federation, single-spa, or similar)
Proven experience architecting and scaling complex, high-traffic web applications
Strong understanding of web performance, accessibility (WCAG), and browser fundamentals
Track record of leading technical projects that span multiple teams or the broader organization
Experience mentoring engineers and influencing technical culture without direct management authority
Excellent communication skills, with the ability to translate technical tradeoffs for both engineers and non-technical stakeholders

Nice to Have

Experience Node.js experience, including building and scaling backend-for-frontend (BFF) services and APIs
Experience building Progressive Web Apps, including service workers, caching strategies, offline-first design, and web app manifests
Experience with design systems and component libraries at scale
Familiarity with server-side rendering or edge computing
Contributions to open-source projects or technical writing/speaking experience
Experience integrating AI/LLM APIs into product features (even at a basic, API-consumption level)
Familiarity with prompt engineering basics for coding or productivity use cases
Experience establishing or improving AI-tool usage guidelines/policies on an engineering team

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

a2:T2262,

Ready to be a Titan?

The Sr. Analyst - Business Operations & Strategy (Property Care GTM Focus) is an integral role on the Revenue Strategy & Operations team, partnering directly with Sales, Onboarding, and GTM leadership to build the top of the funnel for ServiceTitan's Property Care business. The Strategy & Operations team builds and maintains the foundation that allows ServiceTitan to hit its goals in new customer acquisition, Customer Implementation, Gross and Net Revenue Retention, Adoption, and Sentiment.

This role focuses on the front half of the customer journey for Property Care: how pipeline is generated, forecasted, and converted, and how customers are handed off into Onboarding. As the Property Care sales team ramps and an outbound motion for trades customers is built from scratch, this role will provide the analytics, planning, and operating cadence that leaders rely on. You will also partner with Product, Marketing, RevOps, and Customer Success to keep the experience consistent from first touch through go-live.

What You'll Do

Pipeline Analytics and Forecasting

Use SQL / Tableau to build data sets and dashboards that give Sales, Onboarding, and GTM leadership a single view of pipeline health and its leading indicators
Connect pipeline to downstream outcomes (time to onboard, adoption, retention) to show which segments and deal types perform best
Own pipeline reporting and forecasting for Property Care Sales (coverage, conversion, velocity, forecast accuracy), and run the weekly and monthly forecast reviews with senior leadership

Value Story and Sales Enablement

Partner with Sales leadership, Product, and Marketing to articulate the Property Care value story for each segment and trade, grounded in customer data and ROI analysis
Build the business cases and proof points reps need in the field, such as routing efficiency, adoption benchmarks, and migration outcomes
Synthesize win/loss and customer feedback into clear inputs for messaging, pricing, packaging, and the product roadmap

GTM Leadership Partnership

Work with GTM leaders as the sales team ramps: territory and segment design, capacity and quota planning, rep ramp tracking, and target setting
Maintain the Property Care GTM operating cadence, including planning inputs, decision tracking, and alignment across Sales, Onboarding, Product, and RevOps
Identify friction in the Sales-to-Onboarding handoff and design the process fixes that improve time to value

Outbound Motion with the SDR Organization

Partner with SDR leadership to design and stand up an outbound sales motion for Property Care trades, including target account lists, ICP definition, sequencing, and lead routing
Define the metrics, dashboards, and experiments that show what is working from outreach to meetings booked to qualified pipeline
Iterate on the motion with SDR and Sales based on conversion data, and document the playbook so it can scale

Special Projects

Fully own high-impact initiatives from opportunity identification through ongoing execution and iteration

What You'll Bring

2-4+ years of work experience in a combination of high growth tech companies and/or management consulting
Proficient with AI tools (Claude, ChatGPT, Cursor, etc.) to run faster end-to-end analyses and build/test solutions independently
Functional experience in revenue operations / business operations / sales operations within the SaaS space is preferred
Experience with pipeline management and sales forecasting, working alongside Sales and/or SDR teams, and using a CRM such as Salesforce (sales engagement or outbound tooling a plus)
Experience running quantitative analyses and publishing findings in dashboard format (e.g. strong experience with Excel/GSheets, Tableau, SQL)
Proven track record of using analytics to drive results and inform strategic decisions
Ability to turn data into a clear customer value narrative and concrete action plans, and to manage execution
To be energized by ambiguity and dynamic environments, including building a new sales motion from scratch, while moving fast
Detail-oriented with strong storytelling skills, able to present findings and recommendations clearly and simplify complex problems for cross-functional stakeholders at all levels

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We're looking for a Principal Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns production intelligence, reliability, and operational automation — moving from reactive incident response toward systems that observe, correlate, reason, and act. We're building the next generation of SRE: not dashboards and runbooks, but agents and automation that make our platform self-aware and self-healing at scale.

At Principal level, you won't just operate the platform — you'll define how we think about reliability across the entire engineering organization. You'll set the technical direction, establish the standards, and be the person other engineers turn to when the hardest infrastructure problems need to be solved.

We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at ServiceTitan. Come join us.

What You'll Do

Define the technical vision and long-term architecture for ServiceTitan's reliability and infrastructure platform — setting the standard for how we operate at scale.
Lead the design and delivery of major platform initiatives: Kubernetes infrastructure, observability frameworks, SLO programs, and incident management systems.
Partner with Engineering Managers, Staff Engineers, and product engineering leadership to review architecture and infrastructure decisions before they ship — and hold the bar on non-functional requirements across the org.
Identify systemic reliability risks before they become incidents, and drive remediation across teams with org-wide impact.
Define and operationalize SLIs, SLOs, and error budgets across ServiceTitan's platform — not just within the SRE team, but as a standard every engineering team adopts.
Drive adoption of reliability and observability best practices across engineering — through documentation, design reviews, and direct partnership with product teams.
Design and build AI-assisted operational systems — agents that correlate production telemetry, diagnose failure patterns, recommend or execute remediation, and participate safely in deployment decisions. Move routine investigation and triage from humans to automation, while preserving human judgment for high-risk changes.
Partner with Infrastructure Engineering on deployment safety — progressive delivery, canary analysis, and AI-assisted promotion decisions that answer "is there enough production evidence to continue this deployment?" not just "did the deployment complete?"
Mentor Staff and Senior SREs, raising the technical ceiling of the team through code reviews, architecture feedback, and direct pairing on complex problems.
Contribute to the technical hiring bar — participate in system design interviews and help define what Principal-level looks like at ServiceTitan.

What You'll Bring

Kubernetes (must-have): deep, expert-level understanding of Kubernetes as a system — not just operations, but internals, failure modes, capacity planning, and large-scale cluster management.
SRE principles: proven experience defining and operationalizing SLIs, SLOs, and error budgets across an engineering organization — able to speak to how you drove adoption, not just how you implemented them on your own team.
Observability at scale: deep expertise with a modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to design observability frameworks that work org-wide, not just per-service.
Cloud engineering & networking: expert grounding in AWS, GCP, or Azure — including networking fundamentals, security, and cost optimization at scale.
Distributed systems depth: able to reason through complex failure modes (retry storms, cascading failures, thundering herds, timeout propagation) and architect systems that degrade gracefully under pressure.
Incident management: track record of leading major incident response, driving blameless postmortems, and implementing systemic fixes — not just resolving individual incidents.
CI/CD and delivery safety: deep experience with CI/CD systems, progressive delivery, and the ability to improve pipeline reliability and safety at org scale.
AI in operations: experience building or deploying AI-assisted operational capabilities in production — automated investigation, anomaly correlation, remediation agents, or deployment safety systems. We're not looking for hackathon prototypes; we want engineers who have shipped AI tooling that production systems depend on.
12+ years of relevant hands-on experience, with a clear track record of technical leadership on complex, cross-team infrastructure initiatives at product companies operating at scale.

About You

You've operated at Staff or Principal level before and know what it means to own a technical domain — not just execute within it. You're the person Engineering Managers and VPs call when a system needs to be rethought, not just fixed. You can set direction with incomplete information, make architectural trade-offs explicit, and build consensus across teams without needing organizational authority to do it.

You care about reliability the way a product engineer cares about user experience — it's not overhead, it's the product. You measure your success not by what you personally shipped, but by how much better the entire engineering organization runs because of the standards and systems you put in place.

You're drawn to the question of what operations looks like when AI agents handle the repetitive analysis and humans own the judgment calls — and you want to be the engineer who designs that boundary.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

a4:T10fd,

Ready to be a Titan?
As a Senior Software Engineer will be part of the engineering team at ServiceTitan to help improve our products and build new ones. This is an exciting role for an engineer to come in and lead the major feature development in the rapidly growing startup. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company.

What you'll do:

● Architect, design, and implement user-facing features end-to-end.
● Work with product managers, designers, and engineers to prototype and implement product features.
● Communicate effectively with other engineers, product managers, customers, and partners.
● 70% development / 30% working on requirements, mentorship, supervision.

What you'll bring:

● 7+ years of industry experience.

Expert-level knowledge of:

● Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other).
● HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus.
● Ability to empathize with our users and champion for their experience.
● Ability to use data-driven approach for product decisions. Experience with A/B testing is a plus.
● Strong communication and technical writing skills.
● Experience with Git, unit testing, debugging, profiling, Visual Studio, JIRA, and other tools that are typically used by developers on Microsoft technology stack.
● B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

When you will work: Mon-Fri Flexible (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

a5:T1e22,

Ready to be a Titan?

We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. In this high-impact position, you will partner cross-functionally across departments (Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections) to manage client accounts, set up billing, track contract data, and address customer billing issues.

What You’ll Do

Billing Operations & Contract Management:
- Participate in both recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
- Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues.
- Review contract terms to ensure accuracy in billing and Salesforce data before signing.
- Work alongside Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts.
- Act as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies.
- Support internal teams on escalations and reconciliations to resolve any billing issues.
Month-End Close & Revenue Accounting:
- Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP.
- Support internal and external financial audits by maintaining clear documentation and audit trails.
Systems & Migration Partnership:
- Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure.
- Participate in billing software testing (UAT), Billing system implementation projects, and system rule updates.
- Lead efforts to streamline billing processes across various entities.
Reporting & Ad-Hoc Analysis:
- Assist with various billing-related reporting, including ad hoc requests.

What You’ll Bring

Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience.
Experience: 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment).
Knowledge: Deep understanding of contact management, order-to-cash processes, sales tax and basic revenue recognition (ASC 606) and accounts receivable principles.
Systems & Software: Proficiency with Microsoft Excel; experience with Salesforce is a plus.
Execution & Multi-Tasking: Strong ability to meet deadlines and multi-task within a fast-paced environment.
Communication & Collaboration: Strong written and oral communication skills, detail-oriented, and ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan is building the Developer Platform for enterprise-scale SaaS. DevEx is a newly formed, lean, highly agile team (3–4 people) building AI-enabled platform infrastructure — pioneering AI-assisted development tools and coding agent runtimes (like Codex) to help engineering teams operate at “AI speed.”

This is a Staff Software Engineer role per ServiceTitan's engineering leveling framework: 10+ years of experience, Advanced Engineer level, working across squad(s)-scale, large or potentially distributed systems.

What You'll Build

AI-Native Tooling: Components of the agent orchestration layer and harness that let coding agents operate reliably inside ServiceTitan's systems.
Environments: CDEs, on-demand provisioning, mocking, and data seeding.
Build & CI/CD: Build parallelization, remote caching, test-splitting, secure and progressive rollout pipelines.
Developer Portal: Golden Paths, scaffolding, and service/API catalogs.
Guardrails & Compliance: Automated linting, security scanning, and policy-as-code embedded in workflows.

What You'll Do

Nature of Work: Make core architectural decisions and design systems within your area; lead investigations and guide deep-level refactoring; demonstrate knowledge across multiple domains (agent runtimes, build infra, environments) and know how to glue distributed systems together.
Delivery: Write code and set the standard others emulate — full rigor on testing for scale, resiliency, performance, and security. Roadmap large tracks of work with reliable estimates and help the team hit its commitments.
Independence & Decision Making: Make technical decisions across a large area of the platform and resolve in-depth needs without needing to be told how.
Ownership: Be the go-to SME for at least one major piece of the DevEx platform (e.g., the agent harness, or the CDE provisioning layer) — recognized by the team as the person who owns it.
Leadership: Mentor engineers in technical design and architecture; participate in interviewing and hiring recommendations for the team.
Partner with the Principal Engineer/EM to turn multi-quarter strategy into sequenced, shippable slices of infrastructure.

What You'll Bring

10+ years of software engineering experience, with recent (last 6–12 months) hands-on platform or DevX work.
Direct, hands-on experience with AI/agent tooling beyond process automation or code-review assistance — this is the line that separates a real Staff-level DevEx candidate from a strong platform generalist. Concretely, we're looking for: a primary dev environment built around a coding-agent app (e.g., Codex, Claude Code) that you run on both desktop and mobile, agent sessions you keep running continuously rather than one-off, and the ability to speak in depth about orchestrating more than one agent against real work — not just occasional prompt engineering or asking an agent to draft a spec from a brief.
Experience shipping CI/CD pipelines, build systems, internal developer portals, or test automation platforms in production, at a scope consistent with “large, potentially distributed systems.”
Practical fluency with containerization/orchestration (Kubernetes/Docker) and cloud infrastructure (AWS/GCP).
Comfort operating independently on a small team — you're expected to see and plan around disruptions, not just react to them.

Preferred Experience

Some direct exposure to coding-agent-runtime work, even partial — the strongest differentiator against other Staff-level platform candidates.
Experience where AI-agent adoption was a team or org push you helped drive, not just something you did solo — and where the work is current (roughly the last 3 months), not a project you haven't touched in over a year.
Experience with compliance-sensitive workflows, change management systems, or policy engines.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
ServiceTitan is building the Developer Platform for enterprise-scale SaaS. DevEx is a newly formed, lean, highly agile team (3–4 people) building AI-enabled platform infrastructure — pioneering AI-assisted development tools and coding agent runtimes (like Codex) to help engineering teams operate at "AI speed."

What You'll Build

AI-Native Tooling: Agent orchestration layers, harnesses, and LLM reasoning loops — infrastructure other engineers will treat as the reference implementation for how ServiceTitan builds with coding agents.
Environments, Build & CI/CD, Developer Portal, Guardrails & Compliance, Velocity Harness — the full DevEx platform surface, where your architectural calls set the pattern others follow.

What You'll Do

Domain Expertise & Influence: Proactively identify where your expertise on coding-agent infrastructure could help teams across R&D, not just within DevEx — and contribute to the wider industry conversation on agent-runtime architecture.
Delivery: Deliver complete, comprehensive system designs and lead autonomous delivery of the projects that come from them, in partnership with R&D peers. Remove barriers that are widely felt across the engineering org, not just your pod.
Independence & Decision Making: Operate self-directed and unsupervised. Act as the key technical consultant on agent-runtime architecture across multiple teams; your judgment and timeliness on hard calls is what people rely on.
Complex System Understanding: Anticipate technical problems before they surface in major platform initiatives; identify ServiceTitan's technology needs on a 1–3 year horizon for AI-native developer tooling and drive the milestones to get there.
Leading by Example: Your work (harness code, orchestration patterns, agent-safety guardrails) becomes the thing other engineers copy to hit the quality bar you've set.
Mentor and raise the technical bar for engineers at Staff level and below on the team.

What You'll Bring

15-20+ years of software engineering experience, with recent (last 6–12 months) hands-on work building coding-agent-runtime infrastructure — agent orchestration, harnesses, or LLM reasoning loops. This is a hard filter: process automation or AI-assisted code review experience does not meet this bar.
A track record consistent with Principal-level scope: technical decisions and architecture that other teams and orgs build on, not just your own team's roadmap.
Deep experience with build systems, CI/CD, or internal developer platforms shipped and operated in production at real scale.
Comfort setting direction with minimal oversight — this is a small, high-trust team; you're expected to define the plan, not receive it.
Strong instincts for environment safety (RBAC, secrets management, compliance gates) as applied to autonomous or semi-autonomous coding agents specifically.

Preferred Experience

Prior experience where coding agents are already core to daily engineering workflow, not a pilot.
Experience representing engineering direction externally (blog posts, conference talks) or influencing practice change across an org.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan runs the businesses behind the trades: jobs, trucks, technicians, equipment, contracts, payments, warranties, compliance obligations, and customer history.

That operational context is our advantage. We are building Agent OS to turn that context into safe, observable, production-grade agent work.

Agent OS is the shared runtime, context, memory, action, trust, and evaluation layer behind role-specific AI experiences across Atlas, office, field, voice, mobile, and future product surfaces. This is not a collection of chatbots. It is the platform that lets agents help contractors run their businesses with the right evidence, permissions, approvals, and audit trails.

You will help build the core engineering primitives behind that platform: agent runtime, typed tools, context and memory assembly, trust and approval flows, evaluation infrastructure, and production observability. You are not building one agent for one product surface. You are building the platform that product teams use to build many agents safely.

You will work on a small, senior AI platform team and partner closely with Product, Architecture, Security, Data Platform, Atlas, and domain engineering teams.

What you’ll do

Agent runtime and workflow execution: Build the runtime for role-specific agents, tool use, delegation, pause/resume, durable checkpoints, retries, and failure recovery. Agents must resume safely without losing state or duplicating side effects.
Typed tools and action contracts: Build deterministic controls around non-deterministic reasoning: governed reads, proposed writes, precondition checks, business invariants, scoped permissions, idempotency, audit trails, and rollback.
Context and memory systems: Build tenant-scoped context assembly, retrieval, freshness controls, provenance, transcripts, artifacts, tool results, and replayable evidence. ServiceTitan systems of record stay authoritative; memory provides context and coordination.
Trust and approval infrastructure: Build human-in-the-loop gates, approval thresholds, reversibility, tenant policy enforcement, and audit history for financial, contractual, dispatch, warranty, and compliance-sensitive workflows.
Evaluation and observability: Build offline and online evals, scenario libraries, simulation, trajectory review, regression detection, cost and latency telemetry, and autonomy promotion gates.
Reusable capability platform: Help product teams package prompts, tools, context requirements, policies, evals, rollout controls, ownership, and rollback into governed capabilities for owners, CSRs, dispatchers, technicians, managers, and back-office teams.
Model and inference architecture: Make practical tradeoffs across latency, cost, quality, structured outputs, caching, fallback behavior, provider choice, and model routing behind a shared platform layer.

What you’ll do

Design and implement core Agent OS platform services.
Write production code and review implementation details from other engineers.
Build reliable APIs, workflows, tools, and services for agent execution.
Inspect traces, debug failures, and improve production behavior.
Design evaluation scenarios and regression suites for agent workflows.
Work through real agent failure modes: stale context, wrong tool calls, missing permissions, unsafe actions, poor retrieval, latency spikes, and cost regressions.
Partner with domain teams to turn agent use cases into reusable platform patterns.
Help define platform contracts for tools, actions, approvals, context, memory, evidence, and evaluation.
Contribute to technical direction while staying grounded in what can ship quickly and safely.
Communicate clearly with engineers, product managers, architects, security partners, and engineering leadership.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We are seeking a strategic and results-driven Director of Billing & Collections to lead and optimize our global end-to-end Order-to-Cash (O2C) operations. In this high-impact leadership position, you will oversee customer invoicing, collections, and accounts receivable, and dispute resolution across all entities. You will serve as a key operational partner across Finance, Sales, and Corporate Engineering, driving core system initiatives, streamlining billing workflows, and collaborating closely with Deal Desk to ensure complex deal structures transition seamlessly from contract to cash. Additionally, you will partner closely with the Revenue Accounting team to ensure seamless execution and support during the monthly close cycle. You will manage and scale a high-performing hybrid team of onshore and offshore resources, balancing strong financial governance with exceptional customer experiences. If you thrive in a fast-paced environment at the intersection of Financial Operations, Sales Alignment, and Systems Engineering, this role offers an exceptional opportunity to drive revenue integrity, reduce DSO, and scale our infrastructure.

What You'll Do

Team Leadership & Offshore Management:
- Lead, mentor, and scale the billing and collections teams, including AR accountants across onshore and offshore locations.
- Foster a performance-driven, customer-centric culture that balances firm financial control with high-quality customer touchpoints.
Cross-Functional Sales Partnership & Deal Desk Alignment:
- Partner closely with Sales leadership and Account Executives to build strong relationships that empower sales teams to support collection efforts and resolve billing disputes efficiently.
- Work directly with Deal Desk and Legal during contract negotiations and the contract signing process. Leverage sales relationships to turn sensitive collection discussions into positive customer touchpoints that protect long-term account value.
Revenue Accounting & Monthly Close Partnership:
- Partner closely with the Revenue Accounting team to support the monthly financial close cycle, ensuring timely billing cutoff.
- Provide accurate monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations to support smooth financial reporting and audit readiness.
Billing Operations, Invoicing & Revenue Compliance:
- Oversee the accuracy, timeliness, and completeness of all customer billing streams across SaaS subscriptions, usage-based models, and enterprise contracts. Ensure all billing workflows and transaction flows comply with revenue recognition standards (ASC 606 / IFRS 15) and regional/international tax requirements.
- Supervise the resolution of complex billing inquiries, unapplied cash, and escalated customer account discrepancies.
Credit & Collections Strategy:
- Direct global collections strategy to maximize cash recovery while preserving key customer relationships.
- Analyze delinquent accounts, bad debt trends, and aging profiles; implement targeted strategy to minimize write-offs and allowance reserves.
- Drive automated cash application strategies and automated collection escalation workflows.
Process Optimization & Systems Initiatives:
- Continuously streamline Order-to-Cash processes by identifying operational bottlenecks, eliminating manual interventions, and establishing best-in-class workflows across global operations.
- Partner closely with Corporate Engineering (IT), Finance Systems, and Product teams on system architecture initiatives—leading the strategy, design, testing, and deployment for billing platform enhancements, revenue engines, and collection tools.
- Maintain robust internal controls (SOX compliance where applicable) and lead internal and external financial audit preparations.

What You'll Bring

10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations, with at least 5 years in a managerial or directorship role overseeing global O2C functions.
Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required (Master’s or CPA preferred).
Strong experience collaborating directly with Revenue Accounting and Finance teams to support month-end close processes, AR reconciliations, and revenue recognition compliance.
Proven track record of managing and scaling offshore teams, third-party BPO vendors, or global shared service centers with high standards of operational quality.
Deep experience collaborating with Deal Desk and Legal to structure commercial terms that balance sales speed with billing operational feasibility.
Hands-on leadership experience partnering with IT/Corporate Engineering on major finance system initiatives (e.g., Salesforce, Workday).
Demonstrated ability to map, streamline, and automate manual order-to-cash workflows into highly scalable, automated global operations.
Strong understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.
Exceptional communication, negotiation, and stakeholder management skills with proven ability to build consensus across cross-functional teams and executive leadership.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan runs the businesses behind the trades: jobs, trucks, technicians, equipment, contracts, payments, warranties, compliance obligations, and customer history. That operational context is our advantage. We are building Agent OS to turn that context into safe, observable, production-grade agent work.

You will work on a small, senior AI platform team and partner closely with Product, Architecture, Security, Data Platform, Atlas, and domain engineering teams.

What you'll do

You will own well-scoped pieces of the platform, with design and code review from senior engineers, across these areas:

Agent runtime and workflow execution: Build the runtime for role-specific agents: tool use, delegation, pause/resume, durable checkpoints, retries and failure recovery. Agents must resume safely without losing state or duplicating side effects.
Typed tools and action contracts: Build deterministic controls around non-deterministic reasoning: governed reads, proposed writes, precondition checks, business invariants, scoped permissions, idempotency, audit trails and rollback.
Context and memory systems: Build tenant-scoped context assembly, retrieval, freshness controls, provenance, transcripts, artifacts, tool results and replayable evidence. ServiceTitan systems of record stay authoritative; memory provides context and coordination.
Trust and approval infrastructure: Build human-in-the-loop gates, approval thresholds, reversibility, tenant policy enforcement and audit history for financial, contractual, dispatch, warranty and compliance-sensitive workflows.
Evaluation and observability: Build offline and online evals, scenario libraries, simulation, trajectory review, regression detection, cost and latency telemetry and autonomy promotion gates.
Reusable capability platform: Help product teams package prompts, tools, context requirements, policies, evals, rollout controls, ownership and rollback into governed capabilities for owners, CSRs, dispatchers, technicians, managers and back-office teams.
Model and inference architecture: Contribute to practical tradeoffs across latency, cost, quality, structured outputs, caching, fallback behavior, provider choice and model routing behind a shared platform layer.

Day to day, you will also:

Write production code, build reliable APIs, workflows and services for agent execution, and review teammates' implementations.
Inspect traces, debug failures and improve production behavior, working through real failure modes: stale context, wrong tool calls, missing permissions, unsafe actions, poor retrieval, latency spikes and cost regressions.
Design evaluation scenarios and regression suites for agent workflows.
Partner with domain teams to turn agent use cases into reusable platform patterns, and help define platform contracts for tools, actions, approvals, context, memory, evidence and evaluation.

What you'll bring

Required

B.S., M.S. or PhD (or equivalent practical experience) in Computer Science, Engineering, Physics or a related field.
0-3 years of professional, internship or substantial project experience building software.
Strong hands-on coding ability in Python (strongly preferred) or a comparable backend language such as TypeScript, C# or Java, with clean, tested code.
Practical understanding of LLM application basics: prompt and context assembly, retrieval, tool calling, structured outputs and agent workflows. Substantial academic, internship or personal projects count.
Working knowledge of SQL and databases, REST APIs, Git and async or background processing.
Production-safety instincts: you think about failure modes, validation, permissions, idempotency, audit trails and monitoring, even if you have applied them mainly in projects.
Good engineering judgment and clear written and verbal communication.

Preferred (you don't need all of these)

Experience building AI, ML, data, platform, infrastructure, workflow, automation or developer-platform systems in production.
Experience with modern LLM architecture: model gateways, memory, human approval patterns.
Exposure to distributed or event-driven systems: queues, durable execution, message-driven architectures.
Experience designing or operating evaluation systems: behavioral evals, regression suites, scenario tests, trajectory review, simulation, online metrics or production monitoring.
Data and context instincts: unstructured data, vector search, metadata, provenance, freshness, source authority and privacy boundaries.
Experience with databases, warehouses or search systems such as PostgreSQL, SQL Server, Snowflake, BigQuery, Elasticsearch or vector stores.
Experience building services on public cloud infrastructure such as Azure, AWS or GCP.
Awareness of reliability, security, observability and multi-tenant SaaS constraints.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

The Senior Analyst, Marketing Strategy & Operations is an analytical and operational partner to the Marketing team, helping Marketing make smarter decisions about strategy, operations, and spend. As part of your role, you will drive three connected areas: funnel performance, ROI modeling, and planning. You'll translate ambiguous, cross-functional questions into clear analysis and a plan, and drive that plan yourself.

This role sits on the Revenue Strategy & Operations team and reports to the Director, Marketing Strategy & Operations. Our team owns tangible business outcomes (pipeline, revenue, and retention) without directly generating them: we build the programs, analysis, and operating rhythm that help frontline Titans succeed, and we hold cross-functional partners accountable to shared goals. We're also committed to being the best RevOps organization in using AI to supercharge our work.

What you'll do

Support the operating cadence: day-to-day metrics, business reviews, readout memos, and program management, flagging risks and opportunities proactively and driving them to resolution
Own weekly, monthly, and quarterly reporting and forecasting and build SQL/Tableau datasets and dashboards from various data sources that give leadership a trusted view of Marketing's health
Own high-impact special projects from opportunity identification through recommendation to ongoing execution and iteration, deliver stakeholder-ready analysis and recommendations with a clear "so what"
Use AI to create leverage: automate recurring reporting and analysis, build tools and templates the broader team adopts, and redirect the time saved toward judgment-heavy work: what to build, why it matters, and what the data actually means in context
Contribute to the broader Revenue Strategy & Operations team by documenting processes, sharing frameworks, and onboarding peers on the work you own

What you'll bring

2-4+ years of experience in a combination of high-growth tech companies and/or management consulting
Functional experience in operations, strategy, go-to-market, growth, or marketing/revenue operations within SaaS is preferred
Experience running quantitative analyses and leveraging AI tools to conduct and report analytical work
Hands-on experience with HubSpot and Salesforce is preferred
Ability to distill complex, ambiguous problems into a concrete plan, and then drive execution of that plan yourself
Genuinely energized by variety and ambiguity
Excellence in cross-functional communication: you can explain a complex problem to a senior leader and an analyst with equal clarity

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
The ServiceTitan mobile app is the tool field technicians rely on every day, across commercial and residential work and every vertical we serve. As Senior Director of Engineering, Mobile, you will lead the engineering organization behind it and own its performance, reliability, and release quality, along with the roadmap that modernizes the app for the years ahead. This is one of the most operationally consequential engineering leadership roles in Field Enablement: when the app works, technicians get through their day, and when it doesn’t, they feel it immediately.

We’re looking for a mobile engineering leader who consistently turns a broad set of priorities into reliable software, shipped on a predictable cadence, at scale.

What you’ll do

Lead the mobile engineering organization through your engineering managers, owning its processes, priorities, and long-term goals.
Own the performance, reliability, and release quality of the app, and hold the organization to a high bar on all three.
Drive the modernization roadmap for our native iOS (Swift/SwiftUI) and Android (Kotlin/Jetpack Compose) apps while keeping today’s app stable for the technicians who depend on it.
Establish and sustain a predictable release cadence, with the engineering discipline and quality practices to support it.
Direct engineering effort toward business outcomes rather than activity, and keep the team aligned as company and org priorities shift.
Partner with Product, Design, and the ServiceTitan leadership team to set direction, and push for innovation in the product experience.
Mentor and develop your Senior Engineering Managers and Engineering Managers into strong leaders.
Partner with Recruiting to attract and hire top mobile talent, including interviewing candidates and co-owning outreach such as tech talks.
Communicate effectively with engineers, Product Managers, executives, customers, and partners.

What you’ll bring

10+ years of software engineering experience, including 5+ years leading engineering organizations and managing managers.
A track record of shipping reliable, high-scale mobile applications on iOS and Android on a predictable cadence.
Expert-level knowledge of mobile platforms and app development, including mobile performance and reliability.
Experience setting and owning quality standards for a mobile app, including crash-free and startup-time goals, production monitoring, staged rollouts and release gates, and a test-automation strategy.
Experience leading a mobile platform through significant modernization or re-architecture.
Strong technical credibility: you can engage on architecture and design decisions and earn the respect of senior engineers.
Strong communication and technical writing skills.
B.S., M.S., or PhD in Computer Science, Physics, Engineering, or a related technical field.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

At ServiceTitan, we're building the operating system for the trades. As we continue to scale, we're looking for a Senior Counsel, AI & Product to join our Global Legal team and be the day-to-day legal partner for Product, Engineering, Data Science, and all cross-functional AI initiatives as we build and scale AI-enabled features at the company and across the platform.

This is a hands-on role for an attorney who thinks like a product partner, not just a reviewer. The specific features and legal questions you'll own will shift as our AI roadmap evolves. Today that might mean a new automation capability or an AI vendor relationship; tomorrow it could be a different product or regulatory question entirely. What stays constant is the kind of thinking: translating complex, fast-moving legal and regulatory questions into clear, practical guidance that Product and Engineering can build against with confidence. This role reports to our Deputy General Counsel, Product, Privacy, IP & AI Governance. While our headquarters are in Glendale, CA, this is a remote position.

What You'll Do

Provide practical, full product life-cycle legal counseling from ideation through launch and ongoing operations, partnering with Product, Engineering, Data Science, Security, and Marketing on new features and AI-enabled capabilities.
Own day-to-day administration of ServiceTitan's AI governance program, translating our governance framework and risk-tiered review model into scaled, repeatable processes for AI Inventory intake, AI Impact Assessment review, and legal sign-off, and continue to mature the AI Design Guidelines as the regulatory and product landscape evolves.
Serve as the primary legal point of contact for internal AI-related initiatives, including legal review of AI tools and use cases.
Conduct legal risk assessments for AI-enabled and other product capabilities, including automated decision-making, algorithmic scoring or prioritization, and employee- or customer-facing automation, and triage broader product legal risk across areas such as telecom and call-recording laws, consumer protection, fintech, employment, and intellectual property/confidential information, exercising judgment on urgency and escalation to the right subject-matter experts (including Privacy Counsel on privacy-specific matters), business stakeholders, or outside counsel.
Evaluate the legal and regulatory risk of AI products and tools being considered for internal procurement or for integration into the platform for downstream customer distribution, and define the contractual safeguards required.
Monitor emerging AI legislation (state automated decision-making rules, the Colorado AI Act, and similar frameworks) and translate developments into practical internal guidance.
Partner with Marketing and Commercial Legal to ensure AI-related product claims (e.g., "automated," "AI-powered") are accurate and substantiated.
Build and maintain playbooks, templates, and training that reduce turnaround time on routine, recurring legal questions, freeing up capacity for higher-judgment work.
Partner cross-functionally with Product, Engineering, and Security to align on AI governance priorities and drive consistent decision-making across the business.
Collaborate with other members of the Legal team, including Privacy, Commercial, Litigation, and IP to ensure consistent, well-coordinated judgment across product, AI, and adjacent legal domains.

What You'll Bring

Juris Doctor (J.D.) from an accredited law school with membership in at least one U.S. state bar.
8–10 years of combined law firm and in-house experience counseling technology companies on product development, data, and emerging-technology legal issues.
Meaningful hands-on experience advising on generative AI governance, deployment, or compliance. We weigh the depth of recent, applied experience more heavily than total tenure in this specific niche.
Broader experience with automated decision-making, algorithmic systems, or data-driven products that predates the generative AI wave (e.g., ad tech, biometric technology, scoring or eligibility systems, earlier-generation ML features) is a strong plus, and is often a more reliable signal of judgment than generative-AI tenure alone.
Working knowledge of U.S. consumer protection and communications law (TCPA), biometric privacy statutes (e.g., BIPA), and state automated decision-making/AI laws (e.g., California's CCPA ADMT rules, the Colorado AI Act).
Experience building or operating an AI governance program (e.g., AI inventories, impact assessments, and cross-functional review workflows) preferred.
Experience advising non-product business functions on the legal and compliance considerations of adopting AI-powered tools, including vendor risk, data handling practices, and deployment safeguards.
Technology industry experience in a B2B SaaS company; technology industry experience in a B2B SaaS company, particularly where compliance decisions affect real-world business and consumer outcomes, is a plus.
A pragmatic, business-oriented approach to problem solving, with strong project management and cross-functional collaboration skills.
Excellent written and verbal communication skills, with the ability to translate technical and legal complexity into clear, actionable guidance.
Demonstrated ability to manage and prioritize multiple projects simultaneously, pivoting in response to evolving organizational needs.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We're looking for a seasoned technical leader who brings deep expertise, broad systems thinking, and the hands-on drive to take complex ideas from design through delivery. You'll work at the intersection of architecture and execution - shaping the technical direction of company-wide initiatives while staying close enough to the code to make them real.

We power thousands of home and commercial service businesses across the U.S. and beyond, helping them operate more efficiently through a platform that includes ML and AI-driven scheduling, dispatch automation, and real-time operational workflows. We're quality-minded, embrace modern engineering practices, and believe the best solutions come from engineers who are as invested in the craft as they are in the outcome. If that's how you think about your work, we'd like to talk.

What You'll Do

Own & Deliver: Define the technical vision for your domain, plan 18+ months ahead, and see it through - writing code, leading implementation, and taking end-to-end accountability for quality and outcomes.

Design & Build: Produce complete, production-ready system designs and then help build them. You write code and lead others in writing high-quality code. You drive and participate in major architectural decisions relating to scale, reliability, and security, and you're the person who makes those decisions real.

Set the Standard: Be the reference point for engineering excellence. Your implementations, code reviews, and technical decisions serve as the model others learn from. You conduct architecture reviews, identify systemic risks, and introduce improvements that make the entire organization more effective at shipping.

Discover & Generalize: Proactively identify opportunities to extract shared systems, define reusable patterns, and establish approaches that eliminate duplication and inconsistency across teams. You prevent the organization from diverging technically and build the foundations others build on top of.

Empower: Coach and mentor Staff and Senior engineers in technical design, architecture, and systems thinking. You create opportunities for others to grow, run cross-team knowledge-sharing sessions, and make the engineers around you demonstrably better.

Shape Strategy: Partner with engineering leadership on roadmap and resource planning across company-wide initiatives. Surface and advocate for non-functional requirements - scalability, resilience, security, performance - and make sure they are reflected in how teams plan and execute. Align technical direction with ServiceTitan's business priorities.

Recruit & Grow the Team: Assess candidates for senior technical roles, design interview plans, and make hiring recommendations. You help define and uphold the engineering bar.

What You'll Bring

15+ years of industry experience in large-scale enterprise web or SaaS applications, with 7+ years in senior IC roles designing and building systems used by other engineers at scale
A proven track record of designing and shipping large-scale distributed systems - not just advising on them
Deep expertise in at least one primary technology stack (e.g. C#/.NET, Java,C++ or equivalent), with the ability to quickly ramp up on and contribute to any technology in ServiceTitan's stack
Strong command of distributed systems fundamentals: event-driven architecture, asynchronous programming, concurrency, fault tolerance, and performance tuning
Hands-on experience with cloud infrastructure (Azure, AWS, or GCP), including architecture, automation, and operational practices
Solid grounding in data architecture: relational, NoSQL, vector databases, and distributed persistence
Familiarity with AI/ML systems and LLM-based architectures - including orchestration, retrieval, and agentic patterns - aligned with the direction of ServiceTitan's platform
Experience leading monolith-to-microservices or service-oriented migrations through to completion
Strong command of modern engineering practices: Git, CI/CD, containerization (Docker), RESTful services, and observability tooling (e.g. Elasticsearch, DataDog, Prometheus)
B.S., M.S., or PhD in Computer Science, Engineering, or a related technical field

Preferred

A bias for execution: you are equally comfortable at the architecture whiteboard and in the codebase, and you hold yourself accountable for both
The communication skill to make complex technical decisions legible to any audience - engineers, PMs, and leadership alike - in writing and in person
A coaching mindset: you invest in the engineers around you and consistently leave teams, codebases, and architectures better than you found them
Breadth across the engineering landscape with deep mastery in at least one area, and the intellectual curiosity to quickly develop credibility in new domains
A habit of identifying risks, dependencies, and improvement opportunities before they surface as problems - and the ownership to address them
Strong empathy for end users and a consistent practice of grounding technical decisions in real customer impact

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Associate Specialists are key members of the Global Support team, acting as subject matter experts for ServiceTitan’s products/services and customers, and providing advanced support for issues that cannot be resolved by frontline Customer Success members. The Associate Specialist is an expert generalist who possesses strong product knowledge across a complex SaaS-based platform and has a holistic understanding of how the various product areas work together. They work directly with customers, CSAIs, CSAIIs, Project Managers, and CSMs to help them find the most accurate answers to complex inquiries. As a lead contributor on the Technical Solutions and Strategist team, they will focus on delivering day-to-day coaching/support to all tiers, identifying workflow requirements, advanced problem solving, and regularly partnering with specialists and leadership.

What you'll do:

Act as a tier 3 specialist supporting tier 1 and tier 2 support agents, project managers, and customer success managers as an escalation resource.
Deescalate customers through expert product knowledge and strong call handling skills
Provide advanced level 3 troubleshooting and advanced workflow solutioning to resolve technical issues quickly and confidently for customers and internal CS employees
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.
Function as a subject matter expert within the Front Office Components of ServiceTitan products/services and continuously remain current in that knowledge.
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Recognize bugs and behaviors that are unintended, and escalate for specialists to create JIRA bug tickets for developers to triage and resolve.
Identify advanced troubleshooting workarounds and support recommendations for issues that cannot be resolved through existing knowledge base articles or other known troubleshooting steps.
Provide guidance to level up Support agent technical knowledge/solutioning skills

What you'll need:

Bachelor’s degree; 2-3 years of customer service or technical support experience
Minimum of 1 year of demonstrated expertise in ServiceTitan Product subject matter workflow, configuration, and solution design experience
Customer Support Advocate II experience or equivalent knowledge that demonstrates a clear understanding of our customers' business needs and workflows.
Works in a high-paced, customer-facing environment with varied/extended hours of operation that include weekends and holidays as needed
Demonstrated proficiency in Excel and/or Google Sheets
Basic knowledge of SQL preferred
Strong ability to navigate backend tools such as Fullstory, Dynamic Card Creator (DCC) tools, and chatbots
Strong proficiency in general ServiceTitan functionality and a deep level 3+ expertise in your dedicated product areas
Demonstrated expertise in troubleshooting and solutioning
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Strong communicator in both written and verbal form
A clear view of what constitutes top-tier customer support and has demonstrated the ability to execute on that view
Team player
An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
Intelligent, self-motivated, quick thinking, and fast learning

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Job Description

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.

What you'll do:

Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

What you'll bring:

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide .

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Principal Software Engineer, Mobile

ServiceTitan is the operating system for the trades. Our mobile platform puts that operating system in the hands of technicians and business owners in the field, and it has to work flawlessly, at scale, every time. We're looking for a Principal Software Engineer to set the technical direction for that platform — across iOS and Android — and raise the bar for how our mobile engineers build, ship, and scale software.

You'll own platform architecture, drive the long-term technical vision for mobile, and lead major investments in performance, reliability, observability, and developer productivity. You'll influence mobile strategy across multiple product teams and build systems that scale to millions of users in the field.

What you'll do

Own: Own the short- and long-term technical vision for the mobile platform, end to end.
Design and revamp: Design, build, and improve the critical systems powering ServiceTitan's iOS and Android apps. Improve the security, availability, reliability, and performance of our mobile products. Drive and participate in major architectural and strategic decisions, especially those related to scale.
Improve efficiency: Build tools and systems that increase the efficiency of every mobile engineer. Improve performance, processes, and quality across the mobile organization.
Discover: Identify opportunities to extract or build shared systems that benefit multiple mobile teams.
Empower: Mentor and guide engineers across the mobile organization and beyond.
60% development, 40% everything else.
Team building: Partner with Recruiting on interviewing candidates and co-own lead generation (tech talks) and screening.
Strategy: Contribute to the mobile roadmap and resource planning.
Measure success: Define metrics for success and track them consistently.
Collaborate: Communicate clearly with cross-functional partners — engineers, product managers, customers, and other stakeholders.

What you'll need

15+ years of industry experience, including building large-scale, consumer or enterprise mobile applications.
10+ years in senior engineering roles, designing APIs, abstractions, and tools used by other engineers.
Expert-level knowledge of native iOS development (Swift, UIKit/SwiftUI, Xcode) and/or native Android development (Kotlin, Jetpack, Android Studio) — deep expertise in one platform with strong working knowledge of the other.
Proven experience architecting mobile apps for scale: modularization, offline-first design, dependency injection, and clean separation of concerns.
Experience taking existing mobile codebases from monolithic to modular, domain-based architectures.
Strong background in mobile performance engineering — app startup time, memory and battery efficiency, rendering performance, and crash-free rates.
Experience with mobile observability and monitoring tools (for example, Firebase Crashlytics, Datadog, New Relic, or Application Insights).
Experience with mobile CI/CD pipelines and release automation (for example, Fastlane, Bitrise, GitHub Actions, or TeamCity).
Deep familiarity with version control, unit and UI testing, debugging, and profiling tools standard to mobile development.
Experience integrating large-scale third-party SDKs and APIs into mobile apps.
Working knowledge of cloud infrastructure supporting mobile backends (Azure, AWS, or similar).
Ability to empathize with our users and champion their experience.
Strong communication and technical writing skills.
B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related technical field.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
As a Senior Customer Success Manager, Strategic Accounts, you’ll manage the long term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with executive and management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners, aggregate groups, and end users.
The ideal candidate will be able to quickly learn new software, proactively manage executive teams and associated accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.
What you'll do:

Develop strong working relationships with corporate contacts in strategic accounts
Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users
Collaborate with customers and product managers to manage product enhancement requests
Act as a subject matter expert on custom product features for strategic accounts
Manage initiatives to increase product adoption, customer satisfaction and evangelism
Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan
Act as an escalation point on customer support tickets
Update account and contact records for strategic accounts to ensure accurate reporting
Identify areas for improvement in the customer experience, both in our product and processes
Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed

What you’ll bring:

5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Exceptional account management skills & project management skills with strict attention to detail
Demonstrated ability in learning new software programs and identifying opportunities to use their full potential
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions
Team player with strong communication and organizational skills, and an ability to “roll with the punches”
< 15% travel nationwide (TBD based upon travel restrictions due to COVID-19)

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
At ServiceTitan, we accompany our customers every step of the way, from the moment they join us to every milestone of their growth. Our work impacts real people doing real work, and we take that responsibility seriously. We’re passionate, curious, and relentless about driving results for our customers and each other.

If you’re a leader who thrives on coaching high-performing teams, solving complex challenges, and pushing the boundaries of customer experience and innovation, this is where you belong.
As a Manager on the Strategic Customer Success team, you will lead and inspire a team of Customer Success Managers serving some of ServiceTitan’s largest and most strategic customers. You’ll play a critical role in shaping our strategy for retention, expansion, and customer satisfaction, while fostering a culture of growth, ownership, and excellence.
Your focus will be on empowering your team to deliver measurable ROI, drive deep product adoption, and strengthen long-term partnerships with customers.

What you'll do:

Manage a team of 8-10 Customer Success Managers to achieve KPIs. Coach and develop talent, elevate performance and grow as consultative leaders for their customers.
Drive Retention and Expansion: Partner with CSMs to execute retention strategies, identify opportunities for expansion, and deliver measurable business outcomes for customers.
Foster Excellence: Establish clear expectations, metrics, and operational rigor to ensure every CSM runs their business with precision and accountability.
Manage Risk: Anticipate risks early and proactively guide resolution strategies, engaging with executives as needed to ensure alignment and partnership.
Lead Strategically: Execute against strategic priorities at the org and company level. Track and communicate progress through reporting and ongoing feedback loops with leadership.
Cross-Functional Collaboration: Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey and strong internal alignment.
Champion the Customer Voice: Gather and synthesize customer feedback to influence product strategy and advocate for continuous improvement. Build customer relationships at the C-suite level.
Recruit and Scale: Hire, onboard, and mentor top talent while maintaining a culture of passion, curiosity, and care.
Be comfortable in a highly dynamic environment and work autonomously to achieve outcomes.

What you’ll bring:
• 3+ years of people management experience in Customer Success or Account Management within Strategic or Enterprise teams. Proven experience managing large, complex customers.

• Deep understanding of renewal & expansion motions. Proven success hitting targets and owning team forecasting and goals.

• Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability.

• Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization in the product.

• High emotional intelligence, with strong listening, empathy, and communication skills.

• Exceptional organization and project management capabilities, able to balance multiple priorities with precision.

• A proactive, owner mindset and resilience in navigating ambiguity or challenge.

• Ability to travel up to 20%

Who you are:
• Passionate, driven, and genuinely care about your team and customers.

• A problem solver who thrives in challenges; curious and solution-minded.

• Exceptional organizational chops, with follow through you can count on.

• A true owner - you see it, solve it, and never wait for someone else to go first.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

At ServiceTitan we are on a mission to be the operating system of the trades. ServiceTitan is looking for a Legal Counsel, Litigation to help the company manage disputes and litigation-related processes efficiently as it grows. This position will report to the Associate General Counsel (Employment & Litigation). This position will have a front-line role, handling commercial disputes, complex litigation, and third-party subpoenas, and supporting the Senior Employment Counsel on employment matters.

While our headquarters are in Glendale, CA, this is a remote role. The position requires regular collaboration with teams and stakeholders based in the Pacific time zone. Flexibility to support Pacific Time business hours is expected, regardless of your location. This is an ideal position for candidates who enjoy building practical solutions to resolve disputes efficiently and who are comfortable balancing a varied docket on firm deadlines.

What you'll do:

Manage a range of disputes and litigation matters from pre-suit demand through resolution, including case strategy, pleadings, motion practice, discovery, mediation, and trial preparation, working with outside counsel as appropriate.
Manage and support the defense of complex litigation, such as consumer, class action, trade secrets, privacy, or intellectual property matters.
Partner with cross-functional teams to identify litigation risk early and build practical, preventive solutions.
Advise business leaders on dispute strategy and risk, including early case assessment and resolution options.
Drive continuous improvement and scalability of litigation and dispute processes, including playbooks, templates, and outside counsel management, as our business grows.
Partner with the Senior Employment Counsel to provide employment advice and counsel to the People team and business leaders, including on separations, leaves and accommodations, wage-and-hour compliance, workplace investigations, and policies.
Support the Senior Employment Counsel handling pre-litigation employment matters, agency charges, and employment-related litigation as assigned.
Respond to third-party subpoenas and other legal processes, including reviewing for validity and scope, coordinating data collection with engineering and other internal teams, and overseeing production.
Partner with the Lead Litigation Paralegal to support litigation holds, discovery, and efficient case management.
Monitor and manage bankruptcy matters involving customers, vendors, and partners, including tracking filings, evaluating preference exposure and stay issues, and coordinating with outside bankruptcy counsel.
Support public company reporting on litigation, including loss contingency assessments, quarterly litigation reporting, and audit letter responses.

What you'll bring:

4-6 years of relevant experience as a practicing litigation attorney
Litigation experience at a top tier law firm
Experience managing a docket of commercial disputes, including pleadings, motion practice, discovery, and settlement negotiation
Experience defending complex litigation and class actions
Excellent legal writing and drafting skills and meticulous attention to detail; candidates must demonstrate a consistent track record of producing accurate, polished work product with minimal errors
Excellent legal and business judgment, including the ability to weigh litigation risk against business priorities and recommend practical outcomes
Proven track record of collaborating with cross-functional teams and advising executives
Strong project management experience with a proven track record of meeting deadlines and delivering extraordinary results on time
Reliability and professionalism during high-pressure periods, including competing deadlines and time-sensitive matters
Juris Doctor (J.D.) and current member in good standing of at least one U.S. state bar
General working knowledge of e-discovery and legal hold practices and comfort adopting legal technology and AI tools to scale litigation and subpoena workflows
Proven ability to operate with a high degree of independence, manage competing priorities without close supervision, and exercise sound judgment in ambiguous situations; a proactive, driven, and adaptable professional who thrives in a fast-moving environment

Preferred qualifications:

In addition to law firm experience, in-house litigation experience is a plus, particularly within the technology industry
Experience with employment litigation, arbitration, or agency charge response (including wage-and-hour, discrimination, and retaliation claims); California employment law experience is a plus
Experience responding to subpoenas and other third-party discovery
Working knowledge of bankruptcy, or a demonstrated ability to learn it quickly
Experience managing outside counsel and litigation budgets is a plus

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.

What You'll Do:

Manage the SDRs on objectives and performance achievement
Monitor lead processes, metrics, and catalyze pipeline creation
Shape and implement SDR strategy and processes
Stay abreast of and coach SDRs on best practices
Serve as a mentor for your team and be a steward of the ServiceTitan organization
Report to Sr. Management on operational and financial KPIs
Motivate, incentivize, and recognize team members to encourage top performance
Recruit, interview, and onboard new Team Members
Conduct weekly 1X1s with each SDR
Help evaluate new technologies and programs to drive superior performance

What You'll Bring:

Direct experience as SDR/BDR and applicable team lead or team management experience
Strong preference for 2+ years SDR management experience
Outbound specific cold-calling experience, not just handling inbound leads
Track-record of success managing a high-performing inside sales team
Strong understanding of outbound pipeline generation processes
Enthusiastic and vibrant attitude
Expert communication and presentation skills
Strong interpersonal skills and high emotional intelligence
Analytical mindset comfortable generating reports and identifying trends in data
Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
Experience with Salesloft and associated tech stack solutions strongly preferred

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

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A Note on the Application & Hiring Process:

When you submit your application for the Manager I, Sales Development position, your candidacy will be considered for all available Manager I, Sales Development opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

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Compensation Disclosure:

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Personal Information:

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Important Note: For this role, if you live within a 40-mile radius of one of our offices, you will be required to work onsite 1-2 days per week.

Office Locations:

Glendale, CA
Plano, TX
Chicago, IL
St. Louis, MO
Draper, UT

Why You'll Love This Role:

Fast Track Your Sales Career: We provide comprehensive training and mentorship to help you master the fundamentals of sales and set you up for a successful future as an Account Executive.
Earning Potential: Your hard work is directly rewarded with high earning potential. The more you learn and grow, the more you earn!
Be a Part of a Winning Team: Join a collaborative and supportive team environment where you'll learn from experienced sales professionals and celebrate each other's successes.
Make a Tangible Impact: You'll play a crucial role in driving revenue growth by identifying and qualifying leads, building relationships with potential customers, and setting the stage for closed deals.

What You'll Do:

Generate new business opportunities through outbound prospecting (calls and emails).
Master our sales methodology and technology to effectively manage your day and pipeline.
Qualify potential leads, engage in discovery conversations, and schedule demos for Account Executives.
Collaborate with Account Executives to develop and execute winning sales strategies.
Continuously learn and improve your sales skills through coaching and feedback.

What You'll Bring:

0-4 years of experience in a corporate environment. We welcome recent graduates and career changers with a passion for sales!
Proven time management and organizational skills. You're a master of your calendar and to-do list.
A knack for learning new technologies quickly. You're tech-savvy and eager to master new tools.
A strong sense of urgency and a results-oriented mindset. You're driven to succeed and exceed expectations.
Exceptional communication and interpersonal skills. You build rapport easily and communicate clearly and persuasively.
A coachable attitude and a hunger for feedback. You're eager to learn, grow, and constantly improve.

Our Investment in You:

During your first month at ServiceTitan, you'll experience:

A comprehensive new hire orientation and SDR Enablement program designed for your success
In-depth training on:
- Core SDR responsibilities
- The trades industry landscape
- Customer personas and ideal client profiles (ICP)
- Our Tech Stack: Salesforce, Salesloft, Gong, ChiliPiper
Integration with our dynamic SDR team and key stakeholders across departments
Personalized development through:
- One-on-one call review coaching sessions
- Interactive role-playing exercises
- Hands-on learning with your Manager and fellow team members
- Clear, actionable feedback to develop and nurture sales skills

Note: When you submit your application for our Sales Development Representative (SDR) position, your resume will be considered for all available SDR opportunities across our organization. Our dedicated recruiting team reviews candidates for multiple sales verticals, ensuring your application receives maximum exposure to all our different teams and opportunities.

If you're ready to launch your sales career with a company that invests in your success, we want to hear from you!

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

What You'll Do

Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load).
Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
Operate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure.
Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems.
Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work.
Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents). Build SRE skills to automate investigations, ship fixes across infrastructure and application repositories
Define non-functional requirements — scalability, availability, performance — for new systems as they're designed.
Partner with product engineering teams to review architecture and infrastructure decisions before they ship.
Drive adoption of best practices in reliability and observability across engineering teams.
Build and maintain automation that reduces manual, repetitive operational work across the team.
Write and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person.
Contribute to CI/CD pipelines and help teams ship changes safely and quickly.

What You'll Bring

Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system.
SRE principles: practical experience with SLIs, SLOs, and error budgets — able to speak to how you've defined and monitored these on real systems, not just definitions.
Cloud engineering & networking: solid grounding in AWS, GCP or Azure, including networking fundamentals (subnetting, IP addressing).
Observability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools.
CI/CD: strong understanding of a CI/CD system (GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable).
Experience building web applications on .NET stack, Python (Flask, FastAPI) or Java (Spring) deployed at scale
Foundational experience supporting distributed systems and their common failure modes (retry storms, timeouts, cascading failures) at scale.
Experience handing livesite incidents, troubleshooting skills — comfortable diagnosing issues under pressure with proven abiltiy to raise the bar and improve TTx SLA.
Experience with AI tolls (building SRE skills, root cause analysis agents deployed in production systems etc.) is required
7+ years of relevant hands-on experience.

About You

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Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

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Ready to Be a Titan?

You'll be part of the Aspire engineering leadership team, responsible for the technical direction of quality and test automation across our platform. Aspire brings ServiceTitan's product to the green industry (landscaping, lawn care, and related field service businesses), supporting both web and mobile experiences for office staff and crews in the field. We're quality minded, use modern tooling, and need someone who can balance rapid iteration with high product quality standards while staying comfortable with ambiguity in complex cloud and mobile systems.

We're looking for a highly technical, forward looking engineer to own the technical vision for test architecture and automation strategy on the squad, someone who wants to shape framework design, mentor a mixed seniority team, and drive an AI first approach to how automation gets built.

What You'll Do:

Own, end to end, the short and long term technical vision for test automation and quality architecture across cloud and mobile systems. Design, build, and scale resilient, reusable frameworks.
Be accountable for major technical decisions on test strategy, partnering with the Quality Manager to define automation approaches across complex systems (a successful lead influences these decisions without having to make all of them alone).
Integrate automated testing into CI/CD pipelines (Azure DevOps experience preferred).
Provide technical mentorship to a mixed group of senior and early career engineers: conduct code reviews, drive best practices, and delegate work to grow skill sets.
Compile and analyze quality metrics, including flake risk, execution performance, and release gates, and communicate outcomes to engineering leadership.
Share technical knowledge through design reviews, tech talks, or documentation.

What You'll Bring:

Equivalent of 7+ years in senior engineering roles with deep focus on automation testing and framework building (or comparable software development experience). You're a role model as an individual contributor and expected to guide your team's technical decisions while still contributing alongside them.
Advanced proficiency in general purpose programming, with expert level command of modern automation tooling, including Playwright (TypeScript) and Maestro (YAML).
Deep understanding of black and white box testing, API and integration testing, and system level validation across web and mobile.
Experience with an AI first approach to automation and architecture.
Familiarity with Jira, XRay, Confluence, Claude, and GitHub.
Strong communication and technical writing skills, with the ability to work across engineering, product, and quality management stakeholders and deliver outcome metrics to leadership.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
As a Sr. Pro Product Specialist, Convex you’ll manage the long-term success of Convex' enterprise/ strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.

What you'll do:

Develop strong working relationships with corporate contacts
Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.
Collaborate with customers and product managers to manage product enhancement requests.
Act as a subject matter expert on custom product features
Manage initiatives to increase product adoption, customer satisfaction and evangelism.
Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.
Act as an escalation point on customer support tickets.
Update account and contact records for strategic accounts to ensure accurate reporting.
Identify areas for improvement in the customer experience, both in our product and processes.
Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.

What you'll bring:

5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Exceptional account management skills & project management skills with strict attention to detail.
Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.
Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.
Team player with strong communication and organizational skills, and an ability to “roll with the punches”.
< 15% travel nationwide.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We are seeking a Partner Integration & Certification Architect for our App Marketplace program, with 3-5 years of experience driving the development of the partner ecosystem. In this role, you will build and enhance integration frameworks, recommend integration approaches and API-based solutions to partners and customers, and ensure a seamless development experience.

This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. This critical role will underpin our efforts to delight our ecosystem partners.

What you'll do: Key Responsibilities:

Partner Technical Enablement: Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs. Review partner solution architecture and integration plans. Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests)

API Solutioning Support: Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges.

App Certification: Lead the technical certification process for partner apps before publishing them on our App Marketplace; ensure apps meet functional, security, and compliance standards. Validate app compliance with security, quality, and functional requirements. Document and communicate feedback clearly to partners; help them remediate issues. Maintain records of certification progress and partner technical status.

Technical Documentation & Guidance: Help partners understand API documentation, Postman collections, and other integration tools. Contribute to or improve technical documentation, integration guides, and Postman collections. Run technical workshops or office hours for partner enablement when needed

Cross-team Collaboration: Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience.

Technical Advocacy: Capture partner feedback and provide insights to improve API offerings and partner experience.

What you'll need:

Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting
Proficiency using Postman for API testing and documentation
Solid understanding of authentication frameworks (e.g., OAuth 2.0)
Experience advising external technical teams or customers on integration projects
Strong problem-solving and communication skills
Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus
Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences
Strong writing, presentation, and project planning skills
Self-motivated, goal-oriented, with excellent organizational skills
Proven ability to deliver on commitments and timelines
Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
Excellent communication skills to explain technical topics clearly to external partner engineers and business stakeholders
Ability to manage multiple partner relationships and deadlines simultaneously
Collaborative mindset to work cross-functionally

Qualifications

3-5 years in a technical role involving API integrations, solutions engineering, partner enablement, or technical account management
Prior experience working directly with external partners or customers on integrations
Familiarity with SaaS ecosystems and app marketplaces preferred
Strong problem-solving and analytical skills
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

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A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

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Compensation Disclosure:

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Personal Information:

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Ready to be a Titan?

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives.

We are seeking a highly motivated and detail-oriented Senior Events Specialist to join our team as a full-time employee. This person's primary role will be to provide comprehensive operational and logistical support for our annual user conferences, Pantheon.

Reporting to the Events Manager, the Senior Events Specialist will be a critical player in ensuring the flawless execution of key operational pillars, from managing our PantheonSponsorship program to overseeing our internal booth strategy and experience. The ideal candidate will be an organized, customer-focused, and proactive professional with proven expertise in large-scale event logistics and technology. The Senior Events Specialist will also own the strategy, design, and execution of the Pantheon expo halls, delivering a high-impact, revenue-driving, and engaging experience at scale.

This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure.

**We will consider remote candidates**

What you’ll do:

The Senior Events Specialist will take ownership of several critical execution areas for the Pantheon conference:

Sponsorship Program Management

Collaborate with the Business Development team to develop and refine the sponsorship prospectus for Pantheon
Support the Business Development team in the active selling of sponsorship packages and booths
Partner with the expo hall production team on booth design, layout, and logistics
Own the sponsor-facing website experience, including managing sponsorship SKUs and all related web updates
Track and manage sponsorship revenue, ensuring accurate and up-to-date financial reporting
Serve as the primary liaison between sponsors/partners and the organization, responding to inquiries and resolving issues in a timely manner
Manage the planning and execution of large-scale sponsored events
Act as the on-site point of contact for all sponsor needs during events

Internal Booth Strategy

Partner with the Audience Lead team to define and capture booth requirements for Pantheon, ensuring the booth design supports ServiceTitan's ROI goals.
Work with internal Customer Programs teams to identify their specific booth needs and objectives for Pantheon
Coordinate with Customer Success to define requirements for the Solution Center presence at Pantheon

Expo Hall Strategy & Experience

Own the development of the overall expo floor strategy and layout (100,000+ sq ft), including booth placements, traffic flow, premium zones, and sponsor positioning, in partnership with leadership and cross-functional teams
Design and curate a dynamic expo experience that extends beyond booths, incorporating lounges, activations, stages, and networking spaces to enhance attendee engagement
Lead the vision and execution of the turnkey booth program, defining design standards and ensuring a cohesive, elevated sponsor experience
Serve as the primary owner of the exhibit house relationship, managing all aspects of production, fabrication, and execution from planning through on-site delivery
Partner closely with the internal creative team to translate strategic goals into clear creative direction and bring the expo vision to life
Act as the central point of contact between internal stakeholders, sponsors, and vendors, ensuring seamless coordination throughout planning and execution
Oversee on-site expo operations, including move-in/move-out, booth setup coordination, and real-time issue resolution
Ensure sponsor compliance with all booth specifications, deadlines, and operational requirements, maintaining a high standard of quality across the expo hall
Contribute to additional Pantheon workstreams and special projects as needed, operating as a flexible, high-impact team member supporting overall event execution beyond core ownership areas

What you'll bring:

Experience: 5-7 years of direct experience in event management, specifically working on large-scale user conferences of 5,000+ attendees.
Platform Expertise: Required proficiency and hands-on experience with Cvent (including website builder, registration logic, and reporting).
Financial & Procurement Acumen: Proven ability to manage a high volume of vendor invoices, track expenses, and navigate corporate procurement processes accurately.
Soft Skills: Collaborative team-player with a strong customer-service mindset and high energy.
Communication: Exceptional written communication skills, capable of managing external sponsor expectations and internal employee queries.
Attention to Detail: Meticulous attention to detail and a disciplined approach to managing multiple, complex tasks simultaneously.
Comfortable Operating: Self-motivated and confident in taking ownership of responsibilities within a fast-paced environment.
Flexibility: Willingness to travel to and provide comprehensive on-site support for Pantheon
Hands-on experience: Working with exhibit houses and managing large-scale expo floor builds, including booth design coordination and on-site execution

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Who We Are:

ServiceTitan is the leading software platform built to power the trades. Our cloud-based, end-to-end solution gives contractors the tools they need to run and grow their business, from customer acquisition to project completion, and everything in between. Our family of brands, including ServiceTitan, Aspire, and FieldRoutes, serves businesses across the trades, from HVAC and plumbing to landscaping and pest control. We're looking for someone who can help us build a unified, best-in-class customer community experience across this portfolio.

What We're Looking For:

The Senior Community Specialist will serve as a key player in developing our ServiceTitan, Aspire, and FieldRoutes customer community groups, as well as supporting and executing our Employee Advocacy program company-wide. This role moves beyond single-platform moderation to support the Manager, Customer Community in building and executing community plans across brands. This ensures consistency, shared learnings, and a unified voice, while respecting the nuances of each customer base.

Our Community team is seeking someone who has deep community management experience, strong execution instincts, and a data-driven approach to engagement and strategy. This person will translate the larger Community team strategy into action across each community and Employee Advocacy, ensuring their work ladders directly to the team's broader goals while providing peer coaching as needed to junior team members.

What You'll Do:

Community & Cross-Functional Collaboration

Own the content calendars for customer community groups, executing and adapting the team’s overall strategy for each
Source and develop content across all customer communities, feeding the calendars you own and other existing editorial calendars
Monitor and route escalations across our customer communities and other social channels, prioritizing based on severity and cross-functional impact
Identify and close gaps between previously siloed community efforts, sharing learnings, playbooks, and best practices across brands
Diligently track customer questions, issues, and recommendations across brands and communicate them to the appropriate teams
Build brand personality and customer trust through regular one and two-way communication across our community platforms
Monitor relevant online conversations among trade services professionals to identify key topics, trends, and risks across the portfolio
Proactively collaborate with stakeholders across the organization to resolve customer issues in a timely manner and escalate as needed
Capture and analyze insights and learnings, and regularly share them with internal stakeholders to drive awareness and action
Continuously improve internal processes, identifying opportunities that contribute to a first-class, consistent customer experience across brands
Leverage monitoring and analytics tools to align community activity with company goals
Maintain a high level of product and industry knowledge across our brands
Apply community guidelines and recommend updates to leadership as community dynamics evolve to ensure a positive and safe environment across our communities

Employee Advocacy

Manage the day-to-day execution, content sourcing, and employee enablement of our Employee Advocacy program end-to-end, pulling performance data on a regular cadence.
Partner with internal stakeholders to grow employee participation and turn employees into authentic brand ambassadors
Analyze engagement data and employee feedback to surface insights, working with the Manager, Customer Community to ensure alignment with broader team strategy and shape ongoing refinements to the program

What You'll Bring:

5+ years of experience in social media, community management, customer service, support, or marketing
Demonstrated ability to operate across multiple brands, products, or audiences without losing attention to nuance
Experience running or contributing to an employee advocacy or ambassador-style program
Familiarity with community platforms, page and group management, and content calendar management; experience with Gainsight strongly preferred
Familiarity with Salesforce and Tableau
Ability to build networks and develop genuine relationships and partnerships across teams and brands
Ability to empathize with exceptional listening skills
Strong communication skills - you know how to stir up great conversation, foster engagement and interaction, and listen
Data-driven mindset with the ability to collect, synthesize, and act on community and social data to inform strategy and prove impact
Comfortable building and presenting regular reporting on engagement, sentiment, and program performance to leadership
Flexibility to wear multiple hats - no job too small or too large
Passion for working in an entrepreneurial, fast-paced, and evolving environment

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

**We will consider remote candidates**

The Opportunity:

ServiceTitan is seeking an Events Associate to provide comprehensive support across various event types, including tradeshows, field marketing events, and customer programs. Reporting directly to the Senior Manager of Events, the Event Associate will play a key role in supporting the planning and execution of our event programs. This position entails assisting in the coordination and organization of a wide range of events to ensure their successful implementation.

The ideal candidate should possess energy, creativity, resourcefulness, exceptional organizational skills, and a strong interest in establishing a career in events that contribute value to customers, impact pipelines, and foster brand affinity.

What you’ll do:

Execute logistical and coordination tasks for the trade shows and events that the company participates in, encompassing responsibilities such as registrations, booth orders, resource allocation, vendor interactions, and additional related duties.
Oversee all aspects of departmental swag and show supplies, assuming a leadership role in, orders, inventory management, and shipping and receiving logistics.
Take ownership of and oversee event software utilization, including but not limited to Salesforce, Tableau, Airtable, Captello, and Cvent, ensuring effective management and responsible operation of these platforms.
Play a pivotal role in our flagship event by independently managing projects that are directly related to our User Conference, Pantheon.
Providing extensive support to the Events department, encompassing responsibilities such as expense management, diligently tracking budgets and undertaking various event-related projects.

What you'll bring:

At least 2 years of experience in event management and/or production
Collaborative team-player with a customer-service mindset and high energy
Exceptional communication skills combined with strong organizational capabilities
Proficiency in strategic thinking, quick problem-solving, and generating creative ideas
Tech-savvy with a goal-driven attitude
Meticulous attention to detail and a disciplined approach to project management
Self-motivated and confident in taking ownership of responsibilities
Comfortable operating in a fast-paced, startup environment
Willingness to engage in physical tasks typical of event roles, such as setting up booths, moving supplies, etc.
Engaging interpersonal skills, capable of connecting with diverse individuals
Demonstrates resourcefulness in addressing challenges and finding solutions

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan is seeking a Sr. Manager, Field Events & Marketing to build and lead our net-new field event strategy. Reporting to the Director of Events, the Sr. Manager will design and execute a field events program that generates top-of-funnel pipeline, while continuing to strengthen the customer and late-stage-pipeline events our team is known for. The ideal candidate combines deep field event expertise with the strategic instincts of a marketer who can build a program from the ground up, and the leadership presence to align sales stakeholders around a shared vision.

This candidate should be an experienced leader who thrives on turning ambiguity into a clear strategy, builds trust quickly with sales partners, and knows how to design an outreach strategy and event experience compelling enough to draw prospects through the door. This person moves the program beyond attendance and event-day metrics, building toward conversion rates, deal velocity, and pipeline attribution. The role requires sharp business judgment, polished executive presence, and the drive to build something new inside a fast-moving organization.

Ability to travel up to 25% annually.

We will consider remote candidates

What you'll do

Build and own our field marketing strategy, defining event formats, target segments, and success metrics for a top-of-funnel program that attracts prospects who are not yet in our pipeline.

Design the outreach strategy and event experience that gets new prospects to actually show up, from invite messaging and channel mix to the on-site experience itself, closing the gap between a well-run event and one that draws a room full of the right people.

Apply account-based marketing principles to identify, prioritize, and engage target accounts, ensuring outreach and event invitations reach the right prospects rather than a broad, undifferentiated list.

Build and run testing and optimization frameworks for outreach and event formats, using what works to continuously improve show rates and pipeline conversion over time.

Partner with and influence sales leadership across regions, aligning on target accounts, securing buy-in for the events strategy, and holding sales accountable for pre- and post-event follow-through.

Lead the full lifecycle of field events, from strategy and budget through onsite execution and post-event pipeline reporting, for both net-new and existing-pipeline programs.

Design a repeatable playbook, including event formats, invite strategies, sales enablement kits, and follow-up cadences that regional teams can execute consistently.

Manage and mentor event planners and coordinators who support execution, providing strategic direction while they own logistics.

Measure and report on event performance against pipeline and revenue goals, using data to continuously refine the strategy and prove ROI to marketing and sales leadership.

Collaborate cross-functionally with Demand Generation, Customer Marketing, Integrated Marketing, Creative, Sales, Business Development, and Marketing Operations to ensure field events reinforce broader campaign strategy and messaging.

What you'll bring

Bachelor's degree or higher in Marketing or a related field
12+ years of total experience in marketing and events, with 5+ years of deep expertise in sales-driven field events
A proven track record of building a field marketing program from the ground up, ideally at a high-growth SaaS company such as Salesforce
A proven track record of designing outreach and event experiences that draw net-new prospects to attend, not just events that convert prospects already engaged with sales
Strong fluency in account-based marketing (ABM), with experience using it to target the right net-new prospects rather than maximizing attendance alone
Experience managing significant program budgets (e.g., $1M+ annually) with a track record of demonstrating clear ROI
Strong leadership and influence skills, with experience earning trust and driving alignment with sales leaders who do not report to you
Direct experience managing and mentoring a team of event planners or coordinators, with the ability to set strategic direction while others own execution
Strategic thinking paired with hands-on execution, equally comfortable setting a multi-quarter vision and working onsite at an event
A deep understanding of SaaS sales cycles and buyer personas relevant to our audience
Strong analytical rigor, with experience owning pipeline and ROI metrics to guide investment decisions, using tools such as Salesforce and Tableau to track attribution and conversion
Exceptional communication skills and a collaborative approach to working across marketing and sales teams
Comfortable operating in a fast-paced, high-growth environment
Willingness to engage in physical tasks typical of event roles, moving supplies, setting up activations, and more. We're a scrappy bunch, even at the senior level
Travel up to 25% annually, with some work on weekends or after hours as needed

Nice to have

Experience with marketing automation or CRM tools such as Salesforce or Marketo
Experience launching net-new programs, not just scaling existing ones, in a fast-paced environment

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

What you'll bring:

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide .

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Play a pivotal role on our Data Platform team! As a Senior Data Engineer, you will help build and evolve our core data platform, working on high-impact features in a rapidly growing, high-scale environment.

In this role, you will contribute to our next generation of data platform capabilities - supporting Semantic Modeling, improving Query Performance, and helping advance our Data Sharing capabilities. We build for perfection, use the most modern tools, have an amazing culture, and love to solve complex problems. If you share these values, you will find yourself in the perfect company.

What you'll do

Implement & Maintain: Build and maintain high-performance, fault-tolerant, and scalable systems to support enterprise-grade data and analytical products.
Semantic & Shared Data Contributions: Contribute to the implementation of Semantic Layer and Data Share solutions, helping enable governed data access across the organization.
Data Curation & Modeling: Help build clean semantic models using dbt MetricFlow to define standardized business metrics, and support data curation solutions that allow teams to quickly onboard new data sources.
Performance Engineering: Implement and tune distributed storage and Query Performance techniques to improve platform efficiency and reduce latency across large datasets.
Pipeline Engineering: Partner with cross-functional teams to extract, transform, and load data from a wide variety of transactional, streaming, and analytical sources.
Code Quality: Write robust, well-tested, and maintainable code. Participate actively in code reviews and technical discussions.
Observability & Quality: Build automation for monitoring, alerting, and measuring data quality to support high platform reliability.
Operational Ownership: Participate in the on-call rotation to monitor system stability, respond to incidents, and support a culture of operational excellence.

What you'll bring

Education: B.S. degree in Computer Science or a related field.
Experience: 5+ years of hands-on experience in Software Engineering / Data Engineering roles working in high-traffic, highly available production environments.
Semantic & Performance Exposure: Familiarity with Semantic Modeling concepts (dbt MetricFlow experience a plus) and experience troubleshooting and optimizing Query Performance.
Core Modern Stack: Solid proficiency with cloud data warehouses (e.g., Snowflake), SQL, and data transformation tools like dbt.
Programming Depth: Experience with Python, Spark, Java, Scala, or similar programming languages.
Big Data & Streaming: Experience with Big Data technologies (Snowflake, Redshift, Hive/Hadoop, etc.); exposure to streaming/messaging platforms like Kafka or Kinesis is a plus.
Operational Rigor: Experience participating in production on-call rotations and adhering to CI/CD guidelines.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

c1:T28f0,

Ready to be a Titan?

ServiceTitan’s Customer Advocacy team brings the voice of our customers to life through references, customer stories, advocacy communities, events, and programs that connect our customers with one another and the broader industry.

As a Senior Customer Advocacy Specialist, you’ll own and grow key advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You’ll build strong relationships with customer advocates, connect them to meaningful opportunities to share their expertise, and partner across the business to ensure customer proof supports our most important priorities.

This role goes beyond executing existing programs. You’ll use customer insights, program data, and AI to identify opportunities to scale what’s working, develop new approaches to increase participation and engagement, and strengthen the impact of advocacy across the businesses you support.

What you'll do:

Own the advocacy strategy and day-to-day execution for assigned ServiceTitan customer segment(s), Aspire, and FieldRoutes, serving as a key partner for customer references, advocate recruitment, customer content, events, and branded advocacy programs.
Own the end-to-end reference process across assigned audiences, from identifying and recruiting the right advocates through outreach, matching, scheduling, and follow-through, while driving strong fulfillment times and influenced revenue.
Develop and execute strategies to scale existing advocacy programming, using program performance, customer insights, and business priorities to increase advocate recruitment, engagement, participation, and contributions.
Own and grow the Aspire Ambassadors and FieldRoutes Pathfinder Network programs, including recruitment, customer engagement, ongoing programming, and initiatives designed to increase the value and impact of each community.
Build and grow assigned ServiceTitan advocacy motion(s), including customer references, events, recruitment, and other opportunities for customers to engage and advocate for ServiceTitan.
Develop strong relationships with advocates and proactively identify customers with compelling experiences, expertise, and business outcomes that can support references, marketing content, events, research, and other advocacy opportunities.
Own customer identification and sourcing for content opportunities, partnering with Marketing and Content teams to bring customer stories from initial identification through development and completion.
Partner cross-functionally with Sales, Customer Success, Marketing, Demand Generation, Events, and other stakeholders to understand business priorities, identify advocacy needs, and develop programs that activate customers against those opportunities.
Support and contribute to the strategy and execution of customer review programs for Aspire and FieldRoutes, partnering with cross-functional teams to maintain a healthy flow of customer feedback and positive reviews.
Use program data and reporting to evaluate advocacy health, identify coverage or engagement gaps, measure business impact, and recommend opportunities for continued growth.
Leverage AI tools as a core part of how you work, using them to accelerate customer and account research, identify potential advocates and stories, uncover insights, improve reporting, automate workflows, and scale successful programs.
Develop repeatable processes, documentation, and program frameworks that allow successful advocacy initiatives to scale while maintaining a strong customer experience.
Serve as a senior member of the Customer Advocacy team by sharing best practices, contributing to team-wide initiatives, and providing guidance and support to other team members when needed.

What you'll bring:

2-3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related field.
Experience independently managing and growing customer-facing programs, with the ability to move between strategy, program development, and hands-on execution.
Strong relationship-building skills and the ability to establish trust with customers, including senior customer stakeholders and highly engaged advocates.
Demonstrated ability to identify opportunities within an existing program and develop initiatives that increase participation, engagement, or business impact.
Excellent written and verbal communication skills, with experience influencing and collaborating across Sales, Customer Success, Marketing, Events, and other cross-functional teams.
Strong project management skills with the ability to independently manage multiple programs, stakeholders, deadlines, and priorities.
Experience identifying compelling customer stories and connecting customer experiences and outcomes to broader marketing and business priorities.
Strong analytical skills with the ability to interpret program data, identify trends and gaps, and translate insights into actionable recommendations.
Proficiency with generative AI tools and demonstrated ability to apply AI to research, analysis, content development, workflow automation, and day-to-day productivity.
Experience with CRM and customer advocacy tools, such as Salesforce, as well as collaboration and productivity platforms such as Google Workspace and Slack.
A growth-oriented mindset with the ability to challenge existing processes, test new approaches, and continuously improve how programs operate and scale.
Ability to operate independently in an evolving environment while remaining highly collaborative, customer-focused, and accountable for results.

Be Human With Us:

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

What you'll do:

Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
Prepare, update, and manage project management materials
Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
Manage various forms of risk that would prevent customers from going live within predetermined schedule
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
Work with manager on escalations and at risk accounts to save and solution
Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

What you'll need:

At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
Critical thinking skills with experience in troubleshooting software issues
Experience with ServiceTitan software a big plus
Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
Familiarity with SaaS business models a plus

When you will work: Mon-Fri 4Pm - 1Am (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

c3:T1e28,

Ready to be a Titan?

At ServiceTitan we are on a mission to be the operating system of the trades. ServiceTitan is looking for a Commercial Counsel to help enable the company to grow rapidly and lean into risk. This position will report to the company’s Senior Commercial Counsel and be part of a growing Global Legal Team. This position will have a front-line role, partnering with our outstanding sales team to negotiate and close sales contracts with our largest customers.

The Commercial Counsel will work closely with our legal team, commercial executives, and various department leaders on general commercial law and contractual matters, with a particular focus on drafting, reviewing, and negotiating SaaS agreements with customers and prospects. While our headquarters are in Glendale, CA, this is a remote role. The position requires regular collaboration with teams and stakeholders based in the Pacific time zone. Flexibility to support Pacific Time business hours is expected, regardless of your location. ServiceTitan operates on a monthly close cycle, which makes this an ideal position for candidates who love the art of closing the deal.

What you'll do:

● Draft and negotiate complex SaaS sales agreements with our largest customers and prospects (including related privacy and information security terms)

● Work closely with the sales and deal desk teams, along with professional services, revenue operations, sales operations, and finance/accounting

● Provide legal counsel (and offer practical business advice, as appropriate) to ServiceTitan and its subsidiaries related to deal structure, contract drafting and negotiation, and risk assessment and management

● Collaborate with the Senior Commercial Counsel and business leaders on improving contract management, playbooks, workflows, processes, templates and best practices to adapt to our rapidly growing business

● Pitch in as needed on partnerships, joint ventures, marketing, vendors (generally), B2B integration, professional services, and software/intellectual property development and licensing agreements

● Drive continuous improvement, scalability and operational excellence in deal processes and execution

What you'll bring:

● 4-6 years of relevant experience as a practicing attorney

● Corporate or commercial practice experience at a top tier law firm preferred

● In addition to law firm experience, in-house commercial counsel experience preferred

● Experience in negotiating and drafting a variety of commercial agreements, primarily SaaS but including others as noted above, and including negotiation of customer agreements in support of sales.

● Excellent legal drafting skills and meticulous attention to detail; candidates must demonstrate a consistent track record of producing accurate, polished work product with minimal errors

● Excellent legal and business judgment

● Proven track record of collaborating with cross-functional teams and advising executives

● Strong project management experience with a proven track record of delivering extraordinary results on time

● Reliability and professionalism during high-pressure periods, including end-of-month close cycles

● Technology industry experience, with SaaS experience preferred

● Juris Doctorate (J.D.) and current member in good standing of at least one U.S. state bar

● General working knowledge of privacy laws (and related information security requirements)

● Experience utilizing contract lifecycle management systems is a plus

● Proven ability to operate with a high degree of independence, manage competing priorities without close supervision, and exercise sound commercial judgment in ambiguous situations; a proactive, driven, and adaptable professional who thrives in a fast-moving environment

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.

You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan.

As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:

What’s the most valuable transformation I can offer my customer?
What’s the fastest way I can deliver that value to them?
How can my communication make their life easier?
How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?

What you'll do:

Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts
Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution
Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders
Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions
Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence
Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)
Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty
Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,
Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community
Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes
Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions
Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities
Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.
Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.

What you'll bring:

2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
A customer value, ROI, and business outcome-driven mindset
Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan
Strong de-escalation and problem-solving skills.
Highly skilled in written and verbal communication
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
Self-motivated and able to work effectively in a remote setting
Highly organized and detail-oriented
Project management skills and experience are a plus.
Exceptional organizational and time management skills
Empathetic with a customer-focused approach
Passion for phone-based customer interactions

Preferred Skills and Experience

Project management
Sales
Data or Business performance analytics
Operational use of SalesForce, Gainsight, and Tableau
Highly proficient in ServiceTitan workflows and best practices
Able to work PST/MST hours

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

The Data & Reporting Platform team powers ServiceTitan’s growth by delivering high-quality, low-latency, and reliable data and BI products that enable trust, acceleration, and data-driven decision-making for our customers and across ServiceTitan.

We are looking for a Principal Software Engineer to own the semantic model architecture at the heart of our data platform. The semantic layer is the single source of truth for business metrics and logic, and it powers critical data products such as Reporting, and Agentic Analytics. This role sits at the intersection of data modeling, platform engineering, and product thinking — you’ll define how data is modeled, governed, and consumed at scale across multiple product surfaces.

This is a T-shaped role: deep expertise in semantic modeling and data architecture, with the breadth to operate across the full data platform stack at the principal level. You’ll partner closely with our Data Foundations team (which owns ingestion and storage), our Reporting team (which owns the reporting experience), and teams building agentic AI capabilities; ensuring the semantic layer is the performant, scalable, and extensible foundation they all depend on.

What You’ll Do

Semantic Model Architecture: Design and evolve the semantic modeling layer that serves as the single source of truth for metrics, dimensions, entities, and business logic across all data products. Define the standards for how semantic models are authored, versioned, tested, and governed. Evaluate and drive the semantic layer technology strategy (e.g., dbt MetricFlow or equivalent).

Data Product Enablement: Architect how the semantic layer is consumed across distinct product surfaces such as Reporting (high-performance BI platform for customers), and Agentic Analytics (metadata-rich, discoverable interfaces that enable AI agents to reason over and query the semantic layer). Partner with adjacent teams to ensure the semantic layer meets each product’s unique requirements.

Performance & Scale: Own query performance, materialization strategies, pre-aggregation patterns, and cost optimization. Ensure the semantic layer is highly performant and scalable as data volumes and consumer demand grow.

Platform & Governance: Build the semantic layer as a true platform experience: self-service metric onboarding, developer-friendly abstractions, clear documentation, data validation, and governance guardrails. Make it easy for other teams to extend the semantic layer without compromising consistency or quality.

Technical Leadership: Operate as a technical leader across the Data & Reporting Platform organization. Participate in and drive design sessions across teams. Mentor engineers, manage stakeholder and leadership alignment. Contribute to architecture decisions that span from data foundations through reporting and analytics. Champion high-quality code with corresponding test coverage.

AI-Augmented Engineering: Use AI coding tools (Claude, Cursor, Copilot) as a core part of your daily workflow. Drive adoption patterns, build team-specific contexts and workflows, and set the standard for how the team multiplies velocity through AI-assisted development.

What You’ll Bring

10+ years of experience in Software Engineering or Data Engineering roles, including experience with large-scale, high-traffic, fault-tolerant systems.
Deep experience with semantic modeling, data engineering, data lakehouse, and data product development. Track record of building platform-level abstractions consumed by multiple product teams.
Strong experience with the DBT ecosystem. Experience with semantic layer technologies (e.g., dbt MetricFlow or similar) is highly preferred.
Expert-level SQL and Python skills. Experience with query optimization, materialization strategies, and performance tuning at scale.
Experience with modern data platform technologies: Snowflake, ClickHouse, or similar OLAP/columnar engines. Familiarity with Spark and streaming platforms (Kafka, Kinesis).
Experience designing APIs and interfaces for domain specific data products.
Demonstrated proficiency with AI coding tools (eg Claude, Cursor) as part of your regular engineering workflow; not just familiarity, but active daily use.
Experience leading the architecture and design of systems (architecture, design patterns, reliability, and scaling).
Strong communication and technical writing skills. Ability to empathize with users and champion for their experience.
B.S., M.S., or PhD in Computer Science or a related field.

Highly preferred

Experience building semantic layers that serve both human analysts and programmatic/AI consumers.
Experience with data governance frameworks, metric versioning, or data product catalogs.
Familiarity with LLM-friendly data interfaces; designing schemas and metadata that enable AI agents to discover and query data effectively.
Experience with data validation and quality frameworks (e.g., Monte Carlo, Great Expectations).

To effectively support our international teams, this position requires flexibility to overlap with US working hours as needed.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

c6:T14c4,

What We’re Looking For:

We are seeking a detail-oriented and customer-focused Data Validation Analyst to join our team. The Data Validation Analyst will play a crucial role in ensuring the accuracy and integrity of data migrated from clients' previous software systems to FieldRoutes. This position involves collaborating closely with Implementation Specialists and our Data Integrity team to validate, audit, and address any issues encountered during the data migration process.

What You’ll Do:

Work closely with Implementation Specialists and clients to review data in the FieldRoutes database post-migration.
Conduct thorough audits of imported data to identify any discrepancies or errors.
Document and report data issues to the Data Integrity team for resolution.
Maintain clear and timely communication with clients regarding the status of their data validation process.
Attend client meetings alongside Implementation Specialists to discuss data validation findings and address any concerns.
Ensure accuracy and completeness of data validation requests submitted to the Data Integrity team.
Juggle multiple projects simultaneously while adhering to deadlines and priorities.
Provide ongoing support to clients during scheduled follow-up calls, addressing any outstanding data validation issues.
Coach Implementation Specialists on best practices and tips & tricks.

What You’ll Need:

EDUCATION: Bachelor’s degree required or equivalent combination of work experience and education.
EXPERIENCE: 1+ years of project management
Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal teams.
Strong analytical capabilities for advanced problem-solving
Strong attention to detail and ability to identify data discrepancies.
Ability to multitask and prioritize workload effectively in a fast-paced environment.
Self-driven, results-oriented with a positive outlook and a focus on quality
Basic knowledge of Microsoft Office: Word, Excel
Experience working with JIRA and Salesforce.com preferred, but not required
Experience in Project Management
Quick learner and willing to be flexible

When you will work: Mon-Fri 5Pm - 2Am (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

c7:T1b6f,

Ready to be a Titan?

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Qualifications:

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide .

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We're looking for a Senior Manager, Property Care & Pest Go-to-Market to own how we bring our products to market and fill the pipeline that drives revenue. This role sits at the intersection of Marketing, Sales, and Product, setting go-to-market strategy, owning the full-funnel demand generation motion, and driving the inbound pipeline. You'll lead largely through influence, working day-to-day with the channel teams inside Demand Generation, Sales leadership, Product, and RevOps to turn strategy into a predictable, scalable pipeline engine.

What you'll do:

Go-to-Market Strategy

Own and evolve the go-to-market strategy for the ServiceTitan FieldRoutes and Property Care products, aligning positioning, target audience, and launch plans across Marketing, Sales, and Product
Own product marketing and positioning, partnering with Product Management to translate roadmap input into go-to-market plans with clear owners, timing, and success metrics
Set the cadence and framework for launches, campaigns, and market or segment expansion

Full-Funnel Demand Generation Strategy

Own the demand generation strategy end-to-end, from top-of-funnel awareness through lead and opportunity creation.
Build and manage the pipeline plan and demand gen budget against revenue targets, forecasting and reporting on funnel performance
Influence the channel and program mix, in partnership with the in-house teams that run paid media, content, email, SEO/GEO, web, and social, to improve pipeline efficiency and lead quality

Inbound Pipeline Generation

Own inbound pipeline generation as a core KPI, setting targets and building the campaigns, content, offers, and nurture programs that drive qualified inbound volume
Partner with RevOps on lead scoring, routing, and SLAs so inbound leads convert efficiently
Monitor and report on inbound funnel health (volume, conversion, velocity) and course-correct in-quarter
Report pipeline and inbound performance to senior leadership on a regular cadence

Cross-Functional Partnership

Work day-to-day with the Demand Generation channel teams, paid media, content, email, SEO/GEO, web, and social, to brief, prioritize, and align programs to the GTM and pipeline plan
Partner with Sales leadership on pipeline coverage, lead quality feedback, and campaign-to-close alignment
Partner with Product on launch timing, feature positioning, and beta or early-access programs
Partner with RevOps on funnel definitions, attribution, forecasting, and the systems and process that support demand gen reporting

What you'll bring:

3-5 years in demand generation, growth marketing, or go-to-market roles, including experience owning full-funnel strategy and pipeline targets, ideally in B2B SaaS
A track record of building and scaling inbound pipeline programs and hitting pipeline or revenue targets
Experience leading go-to-market strategy and product launches in partnership with Sales and Product
Strong cross-functional leadership, able to align and drive execution across channel teams, Sales, Product, and RevOps without direct authority over all of them
Strong communication and executive presence to report results to leadership
Fluency with funnel metrics and attribution, and comfort building and defending a pipeline plan with data
Experience managing or mentoring people, or leading cross-functional pods, is a plus

Nice to Have

Experience marketing to or working within recurring, subscription-style home and field services verticals, pest control, lawn care, or pool and spa is a strong plus
Familiarity with vertical SaaS or field service management software

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

We’re Aspire, a ServiceTitan company

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

What You’ll Do

Drive Cross-Squad Technical Strategy: Identify and solve systemic challenges that impact multiple product areas, ensuring architectural consistency across the R&D org.
Lead Critical Executions: Own the "first mile" of our most complex initiatives, building core abstractions and proof-of-concepts that set the standard for follow-on development.
Scale the Engineering Engine: Architect cloud-native, distributed systems (Docker/Kubernetes/Kafka) that solve for global concurrency and high-throughput reliability.
Cultivate Engineering Excellence: Serve as a primary mentor for Senior and Staff engineers, expanding our interview bench and raising the talent bar through rigorous code and design reviews.
Strategic Advisor: Partner with Engineering Leadership to align long-term technical debt reduction with immediate product goals.

What You’ll Bring

A Track Record of Leverage: 15+ years of professional engineering experience, with a proven ability to build tools, frameworks, or "Golden Paths" that have been adopted by multiple squads or an entire department.
Mastery of the .NET Stack: Deep, current knowledge of C#, .NET Core, and the Microsoft ecosystem. You don't just write code; you understand the underlying abstractions that allow a .NET environment to scale.
Architectural Stewardship: Extensive hands-on experience with distributed systems and cloud-native patterns (Docker/Kubernetes). You’ve successfully led at least one major architectural shift or complex cross-domain integration.
A Multiplier Mindset: You enjoy making other engineers better. You have experience expanding interview benches, mentoring senior-level talent, and raising the collective bar for code reviews and design docs.
Collaborative Translation: The ability to take a "murky" high-level goal from leadership and translate it into a clear, executable technical roadmap for one or more domains.
Data-Driven Execution: You use performance profiling and system metrics to prove your architectural decisions and identify where the next bottleneck will be before it hits production.
Education: B.S., M.S., or PhD in Computer Science, Physics, Engineering, or a related field (or equivalent high-level practical experience).

AI Skills & Tooling

We are leaning into the future of AI-assisted development and love to work with engineers who do the same:

AI as a Teammate: Hands-on experience leveraging AI coding tools (e.g., Claude, ChatGPT, Cursor, GitHub Copilot) to accelerate development, improve code quality, and streamline debugging workflows.
Engineering Judgment: Ability to critically evaluate and integrate AI-generated output, applying sound engineering judgment to ensure correctness, security, and maintainability.
AI Integration: Experience integrating LLM APIs (e.g., OpenAI, Anthropic) or AI services into production applications.
A Growth Mindset: Eagerness to stay current with the rapidly evolving AI tooling landscape and champion best practices for AI-assisted development within the team.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Qualifications:

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide .

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?
As a Staff Software Engineer, Mobile, you will be responsible for guiding the technical implementation for our next generation Android native mobile application(s). This is an exciting role for an extremely talented engineer to come in and develop key product differentiators by leveraging the full native power of our customers mobile devices. We build for perfection, use modern tools, have an amazing culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary!
Who You Are:

You are a driven, passionate, developer of mobile applications.
Your expertise helps drive the technology choices we make for our applications.
You are a person who thrives working with others and feeds on the interactions.
You are both humble and confident.
You strive to deliver an unmatched experience for the end users of the products you build.
Helping others around you brings personal gratification.
More importantly, you are leveraging AI (and comfortable working with various LLM's) on a daily basis to improve your workflows, development, reviews, app performance.

Minimum Qualifications:

Bachelor's degree in Computer Science (or a technical field) or equivalent practical experience.
8+ years of experience in mobile application development
8+ years of experience with Android framework development
Expert level Programming experience in Kotlin (no Java)
Experience architecting and designing mobile applications or frameworks.
Experience working with GraphQL on a regular basis

Preferred Qualifications:

Master's degree or PhD
Hands-on technical leadership experience, leading teams and setting technical direction.
Experience architecting and designing large-scale, scalable, systems.
Experience developing creative solutions to difficult problems
Deep knowledge of KMM
Strong understanding of Jetpack Compose
Hands-on experience using Github Copilot, Google Gemini, Cursor, Windsurf as part of your regular workflow

Nice to Haves:

Understanding of MVI architecture
Experience with BitRise or Github Actions
Experience with writing E2E automation tests

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What’s the most valuable transformation I can offer my customer?
What’s the fastest way I can deliver that value to them?
How can my communication make their life easier?
How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?

What you'll do:

Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts
Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution
Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders
Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions
Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence
Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)
Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty
Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,
Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community
Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes
Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions
Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities
Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.
Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.

What you'll bring:

2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
A customer value, ROI, and business outcome-driven mindset
Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan
Strong de-escalation and problem-solving skills.
Highly skilled in written and verbal communication
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
Self-motivated and able to work effectively in a remote setting
Highly organized and detail-oriented
Project management skills and experience are a plus.
Exceptional organizational and time management skills
Empathetic with a customer-focused approach
Passion for phone-based customer interactions

Preferred Skills and Experience

Project management
Sales
Data or Business performance analytics
Operational use of SalesForce, Gainsight, and Tableau
Highly proficient in ServiceTitan workflows and best practices
Able to work PST/MST hours

When you will work: Mon-Fri 4Pm - 1Am (Armenia)

Be Human With Us:

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

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About the Role

Ready to be a Titan? Play a pivotal role as our Data Platform expert! As a Staff Data Engineer, you will lead the architectural evolution and engineering execution of our core data platform. This is a high-impact role for a technical leader to design and build major features in a rapidly growing, high-scale environment.

In this role, you will help shape the next generation of our data capabilities—integrating robust Semantic Modeling, optimizing Query Performance, and advancing our Data Sharing capabilities. We build for perfection, use the most modern tools, have an amazing culture, and love to solve complex problems. If you share these values, you will find yourself in the perfect company.

What You’ll Do

Architect & Implement: Design, implement, and maintain high-performance, fault-tolerant, and scalable systems to support enterprise-grade data and analytical products.
Semantic & Shared Data Architecture: Contribute to the design and implementation of modern Semantic Layer and Data Share architectures, enabling seamless and governed data access across the organization.
Data Curation & Modeling: Lead the implementation of clean semantic models using dbt MetricFlow to define standardized business metrics. Drive modern data curation solutions that allow teams to quickly onboard new data sources.
Performance Engineering: Evaluate, implement, and optimize efficient distributed storage and Query Performance techniques to maximize platform efficiency and minimize latency across massive datasets.
Pipeline Engineering: Partner with cross-functional teams to extract, transform, and load data from a wide variety of transactional, streaming, and analytical sources.
Engineering Excellence: Champion exceptional code quality with rigorous automated testing. Lead regular code reviews, drive constructive technical discussions, and facilitate design sessions across multiple engineering teams.
Observability & Quality: Design automation tools for monitoring, alerting, and measuring data quality, ensuring high platform reliability.
Operational Ownership: Actively participate in the on-call rotation to monitor system stability, manage incidents, and uphold a culture of operational excellence.

What You’ll Bring

Education: B.S., M.S., or PhD degree in Computer Science, or a related technical field.
Experience: 8+ years of hands-on experience in Software Engineering / Data Engineering roles working in high-traffic, highly available production environments.
Technical Leadership: 3+ years of experience driving the technical architecture, design patterns, reliability, scaling, and ROI of complex data systems.
Semantic & Performance Expertise: Proven experience with Semantic Modeling concepts (ideally using dbt MetricFlow) and a strong track record of troubleshooting and optimizing complex Query Performance.
Core Modern Stack: Deep proficiency with cloud data warehouses (e.g., Snowflake), SQL, and advanced data transformation frameworks.
Programming Depth: Strong experience with Python, Spark, Java, Scala, or similar programming languages.
Big Data & Streaming: Experience with modern open table formats (e.g., Iceberg, Delta) and streaming/messaging platforms like Kafka or Kinesis.
Operational Rigor: Experience participating in production on-call rotations, maintaining system health, and adhering to strict CI/CD guidelines.

Location: Based in India, with the ability to collaborate effectively across distributed global time zones.

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Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

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Ready to be a Titan?

At ServiceTitan, we are building a next-generation identity fabric, and this role engineers the governance layer on top of it. Identity spans cloud environments, SaaS applications, data systems, machine identities, and now AI agents, which makes it one of the most sprawling attack surfaces in the enterprise. You will make sure every identity, whether a Titan, a third-party contractor, a service account, or an AI agent, has the right access, for the right reason, at the right time, and that we can prove it.

Corporate Engineering (IT) administer our identity platforms, including Okta and Lumos, and run lifecycle operations. InfoSec defines identity governance requirements and validates that controls work. You sit in InfoSec and engineer the governance layer: authentication and authorization design standards, entitlement models, access review automation, and audit-ready evidence. You administer Veza with Corporate Security, Security Architecture, Product Security, and Security Operations, work with Corporate Engineering and System Owners to put governance requirements into practice, and you will be a key owner of our ISPM and IGA program.

What you'll do:

You engineer identity governance: the tooling, automation, and design standards that make access reviewable and provable. Corporate Engineering and IT administer the identity platforms, and InfoSec GRC owns the policies and the review program.

Access Request Governance: Define governance requirements and design patterns for access request workflows across privileged systems (code repositories, databases, infrastructure), including role-based, time-bound, delegated, and just-in-time access, and measure adoption so access is not granted outside the governed workflow. Corporate Engineering and IT administer Lumos and implement the workflows; you specify the requirements, build the monitoring that detects bypass, and validate that they work.
Authentication & Authorization Design: Partner with Security Architecture to define authentication and authorization design standards (SSO, MFA and phishing-resistant requirements, OIDC/SAML/SCIM patterns, least-privilege role models) for enterprise tools, and review integrations against them.
Authorization Governance & Entitlement Design: Provide the technical design for authorization decisions on job functions and privileged data access, including critical systems such as ST Admin roles, Snowflake, Salesforce, and other high-risk entitlements. Build role models scoped to job function and normalize entitlement data across applications in Veza so access can be reviewed like for like.
Access Review & Lifecycle Automation: Build and operate the tooling and automation behind the user access review program (SOX ITGC, PCI DSS, SOC 1/2, ISO 27001), which InfoSec GRC owns, and behind joiner/mover/leaver control assurance, including leaver access-reversion evidence, reconciliation against the authoritative HR source, and orphaned account detection.
Privileged Access Governance: Build visibility into standing privileged access across core cloud infrastructure and the data platform and drive it down, moving toward time-bound elevation (PIM and JIT) with governed exceptions for the access that must remain.
Identity Fabric Architecture: Define the target-state governance architecture across Okta, Veza, and Lumos and the risk-based identity lifecycle it supports. You administer Veza in combination with Corporate Security, Security Architecture, Product Security, and Security Operations, building its data source integrations, policies, and alerts. Corporate Engineering and IT administer Okta and Lumos, and you partner with them on lifecycle and workflow integration.
ISPM & Continuous Governance: Add continuous monitoring to periodic certifications. Build identity analytics that detect over-privileged accounts, shadow identities, dormant access, and identity drift, and automate remediation workflows with named owners.
Non-Human Identity & AI Security: Build the inventory and governance workflows for service accounts, API keys, personal access tokens, and AI agents, including ownership, rotation, and attestation requirements, and drive remediation with owning teams. Ensure AI integrations are covered by rigorous entitlement management, in partnership with our AI governance review process.
Cross-Functional Collaboration: Work with Corporate Engineering, the administrative owner of identity platforms and lifecycle operations, alongside Security Architecture and System Owners to ensure every enterprise tool is integrated with identity by design, while InfoSec GRC defines identity governance requirements and validates control effectiveness.
Compliance as Code & Audit Support: Provide the technical identity evidence for audit requests (SOX, PCI, ISO 27001, SOC 1/2), partnering with our SOX IT compliance team, who coordinate with auditors. Automate evidence collection so compliance is a byproduct of good engineering, not a manual chore.
Vendor Engagement: Partner with Corporate Engineering to engage our strategic identity vendors (Veza, Okta, Lumos). Hold vendors accountable to their commitments and service levels, influence their product roadmaps, and secure the implementation and adoption support we need to maximize our return on investment.

What you'll bring:

We are looking for deep identity experience, whether in governance, administration, engineering, or a mix of these, paired with hands-on technical skills. You build the tools that make governance work.

The Fundamentals: 5+ years in identity and access, with depth in Identity Governance & Administration. Broader experience in identity and access engineering (SSO, provisioning, directory or identity platform automation) is welcome alongside a governance background. You deeply understand lifecycle management (Joiner/Mover/Leaver), RBAC/ABAC and entitlement modeling, Separation of Duties, privileged access governance, and the Principle of Least Privilege, and you can design and automate access certification programs at enterprise scale.
The Modern Stack: Hands-on experience with modern IGA and identity discovery tools (e.g., Veza for authorization graphs and entitlement visibility, Lumos for SaaS governance and access requests, Okta for lifecycle orchestration and identity governance workflows). Experience administering an authorization graph platform such as Veza is especially valuable, since you will own it in partnership with other security teams.
Authentication & Authorization Design: Working knowledge of authentication and authorization standards and patterns (SSO, OIDC, SAML, SCIM, MFA, RBAC/ABAC) and the ability to review enterprise integrations against them.
NHI Governance: Proven experience governing non-human identities (service accounts, API keys, workload identities) in cloud-native environments (AWS/GCP), including inventory, ownership assignment, rotation and expiry requirements, periodic attestation, and risk exception handling. You can read cloud IAM and secrets management configurations and partner with the engineering teams who operate those platforms.
Security Posture: Understanding of ISPM principles, including detecting identity drift, excessive entitlements, orphaned accounts, and misconfigurations before they are exploited, and turning those findings into governed remediation.
Compliance Fluency: Ability to translate regulatory and audit requirements (SOX ITGC, PCI DSS, SOC 2, ISO 27001) into identity controls, automated workflows, and audit-ready evidence. You are comfortable working directly with internal and external auditors.
Automation & Engineering Skills: Proficiency in a scripting language (e.g., Python or Go), plus API integration experience and familiarity with workflow or low-code tooling, to automate access reviews, evidence collection, and remediation tracking.

Who You Are

A Systems Thinker: You understand the balance between People, Process, and Technology. You don't just fix a ticket; you fix the process that created the ticket.
An Enabler of Innovation: You believe security should be a tailwind, not a headwind. You build identity governance that lets Titans move faster and collaborate safely.
Data-Driven: You use identity analytics to find high-risk areas and prioritize work based on actual risk data.

Why This Role Matters

As ServiceTitan scales and integrates AI across our platform, identity governance is what keeps access defensible. Your work protects customer data, supports the trust our customers place in us, and lets our teams move faster with confidence.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

About the Role

We're seeking a Director of Data Science for Operations to lead data science and applied AI across two connected domains: our operational core and finance analytics. You'll partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal operational efficiency and critical business analytics. This is a player-coach leadership role: you'll set technical direction, but also be hands on delivering projects.

This role has significant latitude to work on and invent new high ROI projects- the only limit is your creativity.

What You'll Do

Own the data science and applied AI roadmap for G&A—agentic systems, forecasting, lead scoring, and decision-support that improve throughput, reliability, and unit economics. Build agents and AI workflows that don't just predict but act.
Lead, hire, and develop a data science and analytics team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
Partner with operations, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
Responsible for our finance analytics team that supports all of finance - accounting, FP&A, and pricing.
Collaborate with data engineering, machine learning engineering, and platform teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on.
Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity.
Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster.

What You'll Bring

8+ years in data science or applied AI/ML, with 5+ years leading and growing teams.
Strong background managing analytics teams
Demonstrated track record in influencing internal operational decisions based on ML systems (e.g. forecasts and lead scores).
Strong foundation in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration (e.g., tool use, MCP), retrieval, and the evaluation practices these require.
Proven expertise in analytics- driving decisions through deep analysis.
Fluency in SQL and Python; familiarity with modern data and AI stacks (cloud warehouses, dbt, LLM/agent deployment pipelines).
Proven ability to partner with non-technical executives and translate ambiguous business problems into tractable work.
Comfort operating in a fast-moving, data-rich environment where decisions carry real operational and cost consequences.

Nice to Have

Background in B2B SaaS, marketplaces, logistics, or field operations.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

The Strategic Customer Success Manager owns the customer relationship and the technical solution in one seat. Our strategic customers need a CSM who can diagnose how their business runs inside ServiceTitan, design the fix, and drive it to adoption, not hand the technical work to another team.

You will own a portfolio of strategic accounts. For each, you hold the executive relationship, the adoption and outcomes plan, and the solution design: configuration, workflows, integrations, and data. You work closely with Implementation, Support, Product, and Engineering, and you are the person who finds the answer when an account is stuck.

What you'll do:

Strategic customer success

Own the executive relationship, business reviews, and success plan for a portfolio of strategic accounts, tied to measurable outcomes.
Lead escalations end to end: triage, root cause, cross-team coordination, and clear customer communication until resolved.
Monitor adoption and health, and turn gaps into prioritized, owned action plans.
Forecast and protect renewals; identify and develop expansion opportunities with Sales.
Represent the customer inside ServiceTitan, bringing product feedback with evidence and business impact.

Solution architecture

Run technical discovery: map the customer's workflows, data, third-party systems, and pain points to ServiceTitan capabilities.
Design and document solutions, including configuration, feature gates and settings, pricebook and estimate structures, workflows, reporting, and supplier or third-party integrations.
Troubleshoot complex issues hands-on: reproduce, inspect configuration and data, and distinguish a setup gap from a product defect.
Partner with Implementation, Support, and Engineering to scope, validate, and ship fixes, and write the case when a gap needs Product's attention.
Build reusable assets (SOPs, templates, best-practice configurations, enablement content) so solutions scale across accounts.
Use SQL, reporting, and AI tooling to find patterns across customers and speed up diagnosis.

What you'll bring:

5+ years in customer success, solutions architecture, implementation, professional services, or a similar customer-facing technical role, with strategic or enterprise accounts.
Demonstrated ability to solve customer problems technically: you can show a time you found the root cause in configuration, data, or an integration and designed the fix yourself.
Working knowledge of SaaS platforms: workflows, permissions and settings, data models, APIs and integrations, and reporting.
Comfort with data: able to query, filter, and interpret data (SQL or equivalent) to support a diagnosis or a business case.
Executive-level communication: you can explain a technical solution to a business owner and a business goal to an engineer.
Track record managing escalations and cross-functional work without direct authority.
Structured, documented working style: clear solution designs, action plans, and handoffs.

Preferred qualifications and success measures

Experience with field service, home services, construction, or roofing and exteriors workflows.
Hands-on ServiceTitan experience, such as configuration, pricebook, estimating, or integrations.
Experience with third-party or supplier integrations, scripting or automation, or building with AI tools.
Background in both a CSM and a technical or architect role.

How success is measured

Customer outcomes

Adoption of targeted features and progress against each account's success plan

Retention and growth

Gross and net revenue retention for the portfolio; expansion pipeline sourced

Technical resolution

Time to root cause on escalations; share of issues resolved without a handoff

Scalability

Reusable solutions, SOPs, and templates adopted by the wider team

Customer sentiment

Executive sponsor engagement and satisfaction trend

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

The Director - Sales Compensation Strategy & Operations is an integral role on the Revenue Strategy & Operations team, owning incentive compensation plans across more than 500 production roles in the business (Sales Dev, New Logo Sales, Cross Sell/Upsell, Fintech, Post Sales) that drive ServiceTitan’s sustainable growth. This leader will maintain a deep understanding of ServiceTitan’s GTM, broader company strategy and industry best practices to align incentives with our company outcomes. Furthermore, this individual will be an AI champion, driving process improvements and analytics aimed at both increasing accuracy and the quality of recommendations / decision making.

Explicitly, this is a cross-functional, high impact role requiring extreme ownership in partnership with ServiceTitan’s senior leaders to achieve the dual mandate of operational excellence & extraordinary outcomes in ServiceTitan’s production team.

What you'll do:

Develop & Implement incentive compensation plans that motivate Titans and align compensation outcomes with ServiceTitan’s strategy, partnering with Sales leadership & People operations
Continuously analyze effectiveness of incentive compensation plans in achieving ServiceTitan’s strategy and recommend adjustments & pivots when appropriate to balance simplicity & driving specialized outcomes
Research industry best practices across B2B SaaS and adjacencies to appropriately benchmark and ensure ServiceTitan is at the cutting edge of incentive compensation
Present insights and recommendations to senior leaders and cross-functional stakeholders to drive decision making
Drive day-to-day incentive compensation operations including monthly payouts and accruals in partnership with Finance & Accounting
Consistently improve day-to-day processes, consistently evaluating and streamlining to ensure nothing falls through the cracks
Partner and collaborate cross-functionally with Operations, Finance, HR and Sales leaders
Lead and develop a team of high performing compensation professionals

What you'll bring:

8-10+ years of work experience in a combination of high growth tech companies and/or management consulting and 3+ years of experience leading high performing teams
Functional experience in Sales/incentive compensation including experience with at-scale organizations (e.g., SOX compliance processes or similar)
Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, competitive benchmarking, etc.)
Comfort with analyzing processes, identifying automation opportunities and executing to completion, leveraging traditional Sales Compensation tools (e.g., Captivate, Xactly) as well as AI-powered workflows
Demonstrated excellence in cross-functional communication and collaboration, with the ability to simplify and explain complex problems to stakeholders of all levels
Ability to distill complex issues into concrete action plans; manage execution; and drive results
Energized by ambiguity and dynamic, fast-paced working environments that provide a diverse experience and opportunity to tackle different problems
Track record of leading, growing and developing high performing teams

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ServiceTitan is seeking an exceptional Senior Financial Analyst, GTM FP&A to join our finance organization in a highly visible and impactful role. The primary focus for this role will be serving as a dedicated FP&A partner who is embedded in the business, close to the decisions that matter, and trusted to bring both the numbers and the narrative.

The ideal candidate will possess strong analytical and problem-solving skills, excel in the ability to work collaboratively across teams, thrive in fast-paced ambiguous environments and have a growth mindset with strong curiosity about our business and industry. At ServiceTitan, we value strategic thinking at every level of the organization. You will be empowered to challenge the status quo, dream big, and drive meaningful impact as we pursue ambitious goals together.

What you'll do:

Drive the monthly close process: have a deep understanding of monthly performance, prepare variance commentary, understand accruals, and raise any risks and opportunities to both finance and GTM leadership teams
Manage headcount and expense planning: lead the monthly forecasts and annual operating plan to translate business needs among the GTM teams you support into accurate forecasts
Turn data into decisions: build a deep command of the P&L to diagnose what's driving performance, shape strategic narratives, and partner with leadership on high-impact, ad hoc analyses that move the business forward
Dig into the data: uncover trends, risks, and opportunities by understanding the unit economics and efficiency drivers that underpin the business, and come to the table with a clear point of view on budget and financial trade-offs
Be a trusted business partner: become the finance voice leadership turns to for clarity on performance, strategic trade-offs, and the decisions that define how the business grows
Leverage AI and drive process improvements: identify areas to automate, accelerate, and sharpen the work across the team

What you’ll bring:

4-year degree in a relevant field with strong academic performance
3–5+ years in FP&A, strategic finance, or a related analytical role preferably at a high growth technology company
Experience in financial modeling and strategic business planning, including the creation and execution of robust financial plans
Comfortable solving problems and operating with autonomy in a fast-moving ambiguous environment
Strong understanding of FP&A fundamentals (variance analysis, variance storytelling, budgeting, forecasting, headcount management, reporting)
Strong written and verbal communication skills with the ability to present complex information clearly and concisely to both finance and non-finance audiences
AI-forward - you actively use AI tools to work faster and go deeper

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We’re looking for a sharp, adaptable, and strategic Senior Financial Analyst to join our GTM and Revenue FP&A team. In this role, you’ll work closely with the GMs to drive growth and build the story behind our growth. You’ll work closely with executives, navigate evolving business environment and messy datasets, and lead continuous improvements in the decision-making process to keep pace with our rapid scale.

This is a strategic role working closely with a group of ex-consultants and ex-IB analysts. It’s ideal for someone who thrives in a fast-paced environment working with imperfect data, knows how to extract signal from noise, and wants to make a real impact in a fast-growing SaaS business.

What You’ll Do

Strategic business partner: Work closely with GMs and C-level executives across Finance, Sales, and Product to drive business growth and influence strategic decisions.
Own and elevate the revenue forecast: Lead monthly and quarterly revenue forecasting processes, including variance analysis, scenario planning, and executive-level reporting.
Drive transformation: Design and implement scalable analytics frameworks to support long-term growth.
Develop and mentor talent: Provide guidance and leadership to junior team members, building a culture of excellence, ownership, and continuous improvement.
Cross-functional leadership: Proactively align revenue strategies across functions and ensure execution against business priorities.

What You’ll Bring

3+ years of experience in Finance, Strategy, Consulting, or Investment Banking
Deep expertise in financial modeling, forecasting, and executive-level analysis.
Proven track record of influencing executives and driving company-wide initiatives.
Exceptional communication and problem-solving skills, with the ability to craft insights for a C-suite audience.
Demonstrated ability to operate at the intersection of strategy and execution, building scalable processes in a high-growth, dynamic environment.
Self-starter mentality with a strong bias for action, ownership, and measurable impact.

Why Join Us

Strategic Impact: Shape the trajectory of one of the fastest-growing SaaS companies.
Executive Exposure: Partner directly with the C-suite on the company’s most critical business questions.
Leadership Growth: Take on an expanded leadership role with opportunities to build and mentor a high-performing team.
Competitive Compensation: We value your expertise—and we back it up.
World-Class Team: Collaborate with former MBB consultants, investment bankers, and top-tier FP&A professionals

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong.

As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless.

What You'll Do:

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

What You'll Bring:

Bachelor’s degree preferred or equivalent experience in technical support
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communicator in both written and verbal form
Team player
Intelligent, self-motivated, quick thinking, and fast learning
Home/Commercial Service Industry knowledge a plus

Start date: November 30th, 2026

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan is seeking an exceptional Senior Financial Analyst, FP&A (R&D) to join our finance organization in a highly visible and impactful role. You’ll be trusted to bring both the numbers and the narrative as the dedicated FP&A partner to our R&D leadership team.

What you'll do:

Drive the monthly close process: have a deep understanding of monthly performance, prepare variance commentary, understand accruals, and raise any risks and opportunities to both finance and R&D leadership teams
Manage headcount and expense planning: support the monthly forecasts and annual operating plan to translate business needs into accurate forecasts
Turn data into decisions: build a deep command of the P&L to diagnose what's driving performance, shape strategic narratives, and partner with leadership on high-impact, ad hoc analyses that move the business forward.
Be a trusted business partner: support leadership with clear, data-driven recommendations for clarity on budget, strategic trade-offs, and the decisions that define how the business grows
Leverage AI and drive process improvements: identify areas to automate, accelerate, and sharpen the work across the team

What you’ll bring:

4-year degree in a relevant field with strong academic performance
3–5 years in FP&A, strategic finance, or a related analytical role preferably at a high growth technology company
Experience in financial modeling and strategic business planning, including the creation and execution of robust financial plans
Comfortable solving problems and operating with autonomy in a fast-moving ambiguous environment
Strong understanding of FP&A fundamentals (variance analysis, variance storytelling, budgeting, forecasting, headcount management, reporting)
Strong written and verbal communication skills with the ability to present complex information clearly and concisely to both finance and non-finance audiences
AI-forward - you actively use AI tools to work faster and go deeper

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Marketing Pro helps ServiceTitan customers leverage their operational data for automated and one-time marketing campaigns across email, SMS, direct mail, reputation, social, and paid advertising, tying that activity back to booked jobs and revenue. The product is in the middle of a real transformation: instead of handing shop owners a set of manual marketing tools, we're building a system that pulls rich operational data straight from ServiceTitan, the system of record for the trades, and uses it to automate and optimize marketing on their behalf. AI is what makes that shift possible, and this role sits at the center of building it.

We're hiring a Staff Product Manager capable of owning outcomes across multiple areas of the product rather than a single feature line. This role is for someone who has shipped martech products before, understands how campaign automation, attribution, and onboarding/activation connect to each other, and can move fluidly between them as priorities shift. You'll work closely with engineering, design, product analytics, customer support, and the marketing/GTM teams, and you'll report to a Group PM overseeing the broader Marketing Pro product line.

What you'll do

Own product outcomes across multiple Marketing Pro domains (e.g., email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.), reprioritizing your focus as the business needs shift.
Develop a strong, strategic point of view on the future of marketing technology, the competitive landscape, and how ServiceTitan can unlock its platform and data advantages to deliver outsized ROI to our customers.
Translate business objectives and customer and market signals into a tightly prioritized roadmap, and define the metrics, such as adoption, activation speed, and attributed revenue, that prove it's working.
Run betas and phased rollouts, and let the results, not opinion, decide what scales and what gets cut.
Engage users to identify opportunities, validate concepts, and represent Marketing Pro directly in customer conversations.
Partner with engineering and design to turn strategy into shipped product.
Align sales, customer success, support, and marketing on positioning and rollout for what you build.

What you'll bring

6+ years of product management experience, with hands-on martech experience across multiple domains that overlap with Marketing Pro's capabilities (email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.).
A proven record of building and shipping products in a fast-paced environment where priorities and requirements change frequently, partnering closely with engineering and design.
A strong, demonstrated sense of ownership. You take problems end to end, from strategy through to the metrics that prove it worked, and you have specific examples to back that up.
A track record of innovation and measurable impact, not just execution. We're looking for someone who can point to specific things they built or changed that moved the business.
Strong quantitative instincts. You're comfortable defining metrics, reading data yourself, and making the call when evidence is incomplete.
Fluency using AI in your own workflow (research, analysis, writing, prototyping), plus a sharp instinct for where AI can change the product itself.
Excellent written and verbal communication, including the ability to present confidently to customers, leadership, and in webinars or other public settings.
Experience in home services, field services, or SMB SaaS is a plus but not required.

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

Develop a portfolio of ~40 Enterprise Property Care customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

What you'll bring:

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide .

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

The Senior Manager, Enterprise Sales Strategy & Operations is responsible for driving operational strategy for our Enterprise Sales organization from pipeline (Sales Development) through to close. This person will think holistically about our Enterprise sales segment, spearhead cross-functional projects, and optimize our business workflows. Your key stakeholders will be the Directors & SVPs of Enterprise Sales Development and Enterprise Sales. This individual has a well-rounded background including analytical rigor, strategic project management, operational excellence, and senior-level stakeholder management. And this person will have a self-starter mentality to own multiple strategic & operational initiatives quickly and deliver outcomes.

What you’ll do:

Oversee daily operations of and drive efficiencies within the Sales Operations functions including, KPI reporting, forecasting, capacity management, account assignment, and month-end close
Lead high-impact strategic initiatives across the holistic Enterprise portfolio including key account engagement, automation & tooling, territory management, annual planning, etc.
Partner closely with our Sales Development and Sales leaders to help them understand performance trends, root causes, and help them improve and scale their operations
Develop strategic initiatives and execution plans to improve Enterprise full-cycle sales performance
Collaborate with peers across Sales, RevOps, Finance, & Marketing to deliver insights and partner on large-scale projects or analysis
Operate in a hands-on manner to dive deep on analysis or systems, recognize hot spots, and develop solutions to ensure high quality results and improve decision making
Manage and develop a team of a few individuals covering Enterprise Sales Strategy & Operations

What you’ll bring:

5-8 years of experience in high growth tech company Sales Ops and/or management consulting
Functional experience in operations/business operations/revops, strategy, and/or finance within the SaaS space is strongly preferred (experience working with Enterprise Sales is a plus)
1-2+ years of leading and managing a team
Strong analytical skills, including proficiency in excel or Gsheet modeling
Experience with SQL/data querying and Tableau or other data visualization tool preferred
Proven track record of working cross-functionally on key projects to deliver results
Exceptional written, verbal, and presentation skills that allow you to partner with VP+ leadership
Excitement to work in a fast-paced work environment tackling varied problems and evolving business circumstances
Strong organization skills, attention to detail, and a self-starter mentality ready to create things from the ground up
Bachelor’s degree required
In-office presence in Glendale, CA 1 day/week

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team solves real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows.

Homh is ServiceTitan's consumer-facing home services booking platform, connecting homeowners with local plumbing, heating/air, and electrical pros. The Homh design team is central to proving out ServiceTitan's direct-to-consumer strategy - we design the first experience homeowners have with the ServiceTitan ecosystem, well before they ever meet a technician. We solve real-world problems for everyday homeowners who are often stressed, unfamiliar with trade terminology, and comparing us against far simpler consumer apps. Our designers work closely with product managers, engineers, and marketplace operators to make booking a trusted pro feel as easy as ordering a ride or a meal, including surfacing Titan Intelligence-powered price estimates and recommendations. We embrace agile development and design thinking to ship improvements every month, and we measure success by booking conversion, trust, and repeat usage.

We're growing the Homh design team and looking for an AI-first Staff Product Designer who enjoys solving complex consumer problems with data-driven, AI-powered solutions. You'll bring a balanced toolkit of research, interface design, and prototyping, with real fluency designing AI-driven and agentic consumer experiences.

What you’ll do

As a Staff Product Designer, you're capable of running discovery research with homeowners, creating journey maps and task flows, conducting user interviews, whiteboarding task flows, mocking up interface screens, and prototyping solutions for testing - including AI-assisted prototyping tools that speed up how fast ideas go from concept to validation. You set a strong example and provide thoughtful direction within the team, often acting as a mentor and coach. You're known across the company for your creativity, leadership, and innovation.
This is an opportunity to shape a brand-new consumer entry point into one of the largest platforms disrupting the home services industry, and to help define what AI-first consumer product design looks like at ServiceTitan's growing Bangalore hub.

Build positive, collaborative relationships across product, engineering, marketplace operations, and research to explore, build, and ship your work
Develop deep expertise across the consumer booking funnel, with a focus on where Titan Intelligence and AI capabilities can meaningfully improve trust and conversion
Design human-AI interaction patterns for consumers, including confidence and trust cues on price estimates, human-in-the-loop review steps, and graceful handling of AI uncertainty or error
Quickly prototype solutions to visual and interaction problems, using AI-assisted design and prototyping tools to accelerate iteration
Talk to homeowners to understand their problems, current pain points, and comfort level with AI-driven features
Design experiences that are simple, elegant, and solve real problems for a first-time, often anxious, consumer
Use remote tools to whiteboard, create wireframes, and design in Figma, iterating toward a shippable solution
Validate product ideas through experimental design and research approaches, including testing AI feature outputs for usefulness and trust
Ship valuable, high-quality work without sacrificing speed
Help more junior designers build empathy for our users and advocate for user needs, especially as AI changes how they work
Represent our users in product strategy and roadmap discussions
Review product design work and give constructive feedback
Actively mentor designers, helping them build context, strong decision-making skills, and empathy for our users

What you'll bring

8+ years of experience designing consumer (B2C) products, particularly marketplace, booking, or on-demand services apps
Strong UX reasoning, with a proven ability to solve complex, ambiguous product problems through simple design solutions
Direct experience designing AI-powered or AI-assisted product features - for example, generative AI, recommendation systems, copilots, or agentic workflows - with a clear point of view on how to make AI experiences trustworthy and useful to a non-technical consumer audience
An outstanding portfolio showing a range of UX, interaction, and visual design work, plus idea generation or prototyping used to explore and convey design solutions
Deep experience with UX research and end-to-end ownership, taking a problem from discovery through shipped solution
Startup or fast-paced environment experience, with the self-starter mindset to match
High attention to detail in both visual design and copy, especially for a trust-sensitive, first-time-user audience
Excellent communication and presentation skills, with the ability to explain the "why" behind your design rationale to your team and stakeholders
A thought partner and leader others turn to for design judgment and point of view

‌

Be Human With Us:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

da:T1de6,

Ready to be a Titan?

What You'll Do:

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

What You'll Bring:

Bachelor’s degree preferred or equivalent experience in technical support
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communicator in both written and verbal form
Team player
Intelligent, self-motivated, quick thinking, and fast learning
Home/Commercial Service Industry knowledge a plus

Start date: November 30th, 2026

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

‌

A Note on the Application & Hiring Process:

When you submit your application for the Technical Support Specialist - Back Office position, your candidacy will be considered for all available Technical Support Specialist - Back Office opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

‌‌‌

Compensation Disclosure:

‌

Personal Information:

db:T201b,

Ready to be a Titan?

What You'll Do:

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

What You'll Bring:

Bachelor’s degree preferred or equivalent experience in technical support
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communicator in both written and verbal form
Team player
Intelligent, self-motivated, quick thinking, and fast learning
Home/Commercial Service Industry knowledge a plus
Basic understanding of SIP (Session Initiation Protocol), RTP and call flow analysis preferred.
Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering. Brand Registration process preferred.

Start Date: November 30th, 2026

Be Human With Us:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

‌

A Note on the Application & Hiring Process:

When you submit your application for the Technical Support Specialist - Telecom position, your candidacy will be considered for all available Technical Support Specialist - Telecom opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

‌‌‌

Compensation Disclosure:

‌

Personal Information:

dc:T1b88,

Ready to be a Titan?

What You'll Do:

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
Become a product expert and develop creative solutions and workflows that best meet customer needs
Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

What You'll Bring:

Bachelor’s degree preferred or equivalent experience in technical support
An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities
Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
Self-motivated and able to master complex software
Customer-centric mindset, desire to learn, and can-do attitude
Creative, out-of-the-box solutioning skills
The ability to translate complex technical issues into tangible solutions
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communicator in both written and verbal form
Team player
Intelligent, self-motivated, quick thinking, and fast learning
Home/Commercial Service Industry knowledge a plus
Basic understanding of SIP (Session Initiation Protocol), RTP and call flow analysis preferred.
Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering. Brand Registration process preferred.

Start Date: November 30th, 2026

Use of AI Technology:

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is

Zone 1: $21.01 USD - $31.49 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $19.61 USD - $29.42 USD Applicable for: All other US locations.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.6b:[["$","script",null,{"type":"application/ld+json","suppressHydrationWarning":true,"dangerouslySetInnerHTML":{"__html":"{\"@context\":\"https://schema.org\",\"@type\":\"Organization\",\"name\":\"ServiceTitan\",\"url\":\"https://www.servicetitan.com/\",\"description\":\"ServiceTitan — это универсальная программная платформа, предназначенная для предоставления подрядчикам в сфере домашних и коммерческих услуг всех необходимых инструментов для успешной работы. Основанная в 2007 году Ара Махдессианом и Вахе Кузояном, компания появилась из желания помочь их отцам, к...\",\"sameAs\":[\"https://h.careers/companies/servicetitan\"],\"memberOf\":{\"@type\":\"Organization\",\"name\":\"Эйч — сервис развития карьеры\",\"url\":\"https://h.careers\"}}"}}],["$","script",null,{"type":"application/ld+json","suppressHydrationWarning":true,"dangerouslySetInnerHTML":{"__html":"{\"@context\":\"https://schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Главная\",\"item\":\"https://h.careers/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Компании\",\"item\":\"https://h.careers/companies\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ServiceTitan\"}]}"}}],["$","div",null,{"className":"w-full px-4 py-6","children":["$","div",null,{"className":"flex flex-col gap-6 md:flex-row md:items-start","children":[["$","div",null,{"className":"min-w-0 flex-1 rounded-3xl bg-card p-4","children":[["$","div",null,{"className":"mb-4 flex items-center justify-between gap-2","children":[["$","$L8b",null,{"href":"/companies"}],["$","$L8d",null,{"companyId":"60f0e594-c6e0-41e0-a69a-a4853cb10c64","iconOnly":true,"className":"size-9 shrink-0"}]]}],["$","div",null,{"className":"mb-4","children":[["$","div",null,{"className":"flex min-w-0 items-center gap-3","children":[["$","div",null,{"className":"size-14 shrink-0","children":["$","div",null,{"className":"flex size-14 items-center justify-center rounded-xl bg-muted text-lg font-semibold","style":"$undefined","children":"S"}]}],["$","div",null,{"className":"min-w-0","children":[["$","h1",null,{"className":"text-2xl font-semibold tracking-tight","children":"ServiceTitan"}],["$","p",null,{"className":"text-sm text-muted-foreground","children":"США, Канада"}]]}]]}],null]}],["$","$L8f",null,{"company":{"id":"60f0e594-c6e0-41e0-a69a-a4853cb10c64","name":"ServiceTitan","logo":null,"description":"

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