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👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

The Enterprise Support Specialist is a strong individual contributor in Nordhealth's Customer Support team, dedicated to our Enterprise customers using Provet veterinary practice management software. The Enterprise Support Specialist is the go-to support contact for large, often multi-site clinic groups, resolving complex cases, including finance-related questions such as invoicing, payments and accounting, and configuring the system to customer needs within the capabilities of the product. To the extent that the need arises, and time allows, the Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development! 🚀

6-month contract, U.K working hours

Your key responsibilities include:

Act as the main support contact for Enterprise customers, often multi-site clinic groups, providing efficient, high-quality support that meets agreed targets and service levels and achieves a high level of customer satisfaction.
Build strong relationships with key stakeholders at Enterprise customers, and own escalations and complex cases through to resolution.
Support customers with finance-related questions and setups in Provet, such as invoicing, payments, VAT/tax settings, financial reporting and accounting integrations.
Work independently and as part of the team to build best practices that develop the support work.
Collaborate cross-functionally with Sales, Marketing, Implementation and Product Development teams to deliver the best and most efficient service for customers.
Annual OKRs will be set at the individual level to contribute to the OKRs of the Business Unit, Team and Company.

Knowledge, experience and capabilities

The Enterprise Support Specialist has a proven track record of maintaining a high level of customer satisfaction, measured by Customer Satisfaction surveys.
Work efficiently towards meeting the set quantitative targets for support.
Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.
The main challenge of this role is to reach individual targets based on the set support Objectives and Key Results.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, would be amazing if you have:

A background in finance, accounting or payments, through education or work experience is preferred.
Experience supporting Enterprise or key account customers in a B2B software (SaaS) environment. Experience in healthcare or veterinary software is a plus.
Ability to manage multiple customers and priorities at the same time.
Fluent spoken and written English (required).
Prior experience of working in an international company.

What’s in it for you?

At Nordhealth, we do things a little bit differently. Stuff like complex and old fashioned hierarchy, are unheard of. Instead, we value self-sufficiency, autonomous teams which, we believe, are the best way to bring out the best version of us. We champion open working and believe in flexible days, freedom of space, and dedicating time to allow you to learn and create In addition, we offer:

the chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Endless learning and professional growth opportunities
the tools you need, and enjoy using

Amazing company events and great colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact , this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

91:T2332,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a Senior Product Engineer to support our growth and join our Pay team! Reporting directly to the Engineering Manager, Pay, your main goal is to lead projects across the payment stack and help set its direction. In this role, you will design before you build, and own each project from discovery with clinics to production.

The Pay team owns how money moves through Provet: in-clinic card terminals, online checkout, cards on file, clinic onboarding, recurring payments for health plans and subscriptions, and the reconciliation that makes the numbers add up. Money moves on a schedule here. A wrong design charges a pet owner twice or fails to charge them at all, so correctness is part of the product, not an afterthought.

Day to day you will work in Python and Django, React, Vue 3, TypeScript and Nuxt on our Nord design system, and cloud services on AWS. We integrate with established and trusted payment service providers. Tech stack is not a boundary. You own the problem wherever it lives.

This is not a role for someone who waits for a ticket. You are the Directly Responsible Individual (DRI) for what you take on, and you own the result, including when it fails. Autonomy and trust are highly valued. We are AI-first: AI is your leverage, not your thinking.

This is a unique opportunity to shape how money moves through Provet, starting with focused attention on health plans and subscriptions! 🚀

Your key responsibilities include:

Lead Pay projects end to end, from discovery with clinics to production, and understand how each one affects our veterinary partners.
Shape and rebuild key parts of the product, starting with health plans and subscriptions.
Turn ambiguity into scoped plans: what success means, what ships first, what is cut and why.
Write short, clear design documents and prototypes, and evaluate options before you build.
Challenge your peers' designs, and welcome the same challenge of your own.
Build across the stack: data model, backend services and APIs, payment flows and the frontend.
Design for money correctness: idempotent charges, safe retries, clear states and reconciliation that adds up.
Own your work in production: observability, incidents, debriefs and the fixes that stop a repeat.
Align the people your project depends on, including product, design, support and leadership, and say early when something is going sideways.
Turn one-off fixes into reusable tools, agent workflows and conventions the team builds on.
Raise the bar through code review, design review and mentoring.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

5+ years building and running production software, with a track record of projects you scoped and led yourself.
Strong Python and Django, or equivalent backend depth and the will to learn Django quickly.
Solid modern frontend skills in React or Vue 3 with TypeScript, an eye for UX and a product opinion of your own.
Familiarity with AWS.
Experience designing systems that move money or carry state over time: payments, billing, subscriptions or similar.
Deep, daily experience with coding agents such as Claude Code or Codex, with grounded opinions on where they help and where they fall short.
Examples of design documents, prototypes or decisions you drove, and what happened next.
Full proficiency in English, written and spoken.
Clear communication: you make complex topics simple.
Experience with payment service providers, or healthcare and veterinary software, is a plus.

Success factors and key challenges of the role

Design-first thinking: You frame the problem before you solve it. Your designs are simpler than the first idea and they age well.
DRI ownership: Hand you only the goal and you scope it, ship it and own the outcome. Nobody needs to break the work down for you.
Product judgement: You work from the clinic's and pet owner's problem to flows, prototypes and UI. You know when to say no to a feature.
Sharp in the room: You think on your feet, ask the question that changes the plan and make a call with incomplete information.
Clear, short communication: In writing and in person, you get to the point. A busy stakeholder understands your one-paragraph update.
AI as leverage, not a crutch: You direct and verify agents in a way others copy. You never ship an idea, a design or a document you have not thought through yourself.
Correctness under money: Recurring charges, retries, partial failures and payment provider webhooks do not scare you. You reason about the edge cases before production finds them.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!

92:T1b5b,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

Go-to-market needs to be rewritten. Most companies still run it on a patchwork of tools. We think there’s a better way: build the go-to-market engine the way you build a product, from first principles, with real engineering.

That’s where you come in. As our GTM Software Engineer, you’ll report directly to our VP Marketing (a former engineer) to build the GTM operating system. You'll work side by side with the full team (CEO, marketing, engineering, sales and others) to incrementally build the OS and make it better and better.

This isn't one of those GTM engineering which just means wiring tools together. This role involves designing systems, writing production code, and owning them end to end to build the machine.

You’ll ship very fast and iteratively. Your first projects will go live in days, not months. If you want super high levels of ownership and you love driving results fast, this role is for you. If you prefer to work in large engineering teams to set schedules, this role is not for you.

Your key responsibilities include:

Build our global GTM operating system. Work your way through our processes one-by-one to build a set of features that will eventually turn into a revolutionary OS that runs how the GTM team works. Your output will, amongst other things, help us target the right customers, at the right time, in the most efficient and effective way.
Build our GTM brain. Unify our data and intelligence across all markets to create one source of truth for the whole team to work off.
Build new growth paths. Work with our design, product and onboarding teams to build self-serve paths into our app. You'll obsess over the user experience alongside our design team. You'll work directly in the codebase and ship things that get used every single day.
Keep the engine running. Own what you ship, from monitoring and documentation to fixes and improvements.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

You love taking ownership to ship end to end, from design to deployment
You solve problems from first principles, think in systems, and question how things have always been done
You work iteratively. You ship the smallest thing that delivers maximum value then move to the next thing
You thrive in a very fast pace and ship quickly without cutting corners on quality - you take immense pride in your work
You're happy building an internal app one week and a data pipeline the next - you think of the bigger picture rather than staying in a lane
You talk to your users to build what actually moves the needle
You're an engineer and a commercial thinker. You care about pipeline, revenue and customers as much as clean code
You're comfortable working with non-engineers and explaining technical trade-offs simply
Fluent English

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

93:T192d,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re now looking for a Finnish-speaking Junior Support Specialist to support our growth and join our Finance Support team!

As a Junior Support Specialist, the employee is an individual contributor in the company's Customer Finance Support Team. The work includes Veterinary software (Provet) support work done for the customers. In this role, the Junior Support Specialist also aims to conduct system modification based on customer needs to the extent that the modification is possible within the product. To the extent that the need arises, and time allows, the Junior Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development.

Your key responsibilities include:

Customer support performed in an efficient way to reach the set targets and aiming for high level of customer satisfaction.
Working towards building best practices to develop the support work, independently and as part of the team.
Cross-functionally collaborate with Sales, Marketing, Implementations and Product Development teams in order to develop best and efficient service for customers
Performing according the annual OKRs that will be set at the individual level, to contribute to the OKRs of the Business unit, Team and the Company.

Success Factors & Key Challenges:

A junior Support Specialist is eager to learn and maintain a high level of customer satisfaction measured by Customer Satisfaction surveys.
Work efficiently towards meeting the set quantitative targets for support.
Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.
The main challenges facing this role are to ensure the employee reaches individual targets based on set implementation Objectives and Key results.

Knowledge, experience and capabilities:

Finance background is a plus but not essential.
Professional background and education equipping the Support specialist to succeed in the role.
Ability to juggle between multiple customers.
Professional spoken and written Finnish and English language skills.
Prior experience working in an international company is a plus.
Have an eagerness to learn, and also know how to use AI.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

94:T2302,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are looking for an experienced team leader with a proven track record of managing and leading a team of implementation specialists. The right person will take the lead of an existing team of industry experts, managing the team members' workloads to ensure they can achieve their goal of delivering the best implementation experience to our customers! 🚀

Your key responsibilities include:

Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance
Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience
Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives
Balance productivity and quality, ensuring consistent delivery standards across all implementations
Collaborate with other Implementation Managers to establish consistency, align process and share resources
Own and manage Sales-to-Implementation handover meetings, ensuring smooth transitions, clear scope alignment, and strong customer confidence
Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes
Use operational tools like Linear to diagnose, document, escalate, and resolve customer situations promptly
Lead efficient planning and deployment of Provet resources across the DACH region
Drive long-term revenue growth by tracking and reporting key metrics and performance indicators to the Director of Professional Services at regular intervals
Evaluate and identify areas for improvement in tools, processes, and team culture to support scalability and continuous improvement
Conduct annual performance reviews and ensure regular 1:1 meetings with each team member to support development, engagement, and accountability

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

3+ years of management experience, including hiring and retaining top talent
Proven ability to develop people, coaching to improve performance, and prepare team members for future roles
2+ years as a high performer in an Implementation or Technical Support role, previous experience in the animal health/veterinary field or SaaS a plus is desirable
2+ years experience in project management, ideally within a software/technical role
Dedicated focus and initiative to providing an exceptional customer experience
Ability to inspire and motivate team members

What is required?

Located in Germany, working remotely
Excellent written and verbal communication skills in both German and English, suitable for customer-facing and leadership communication. Additionally, French or Italian language skills would be advantageous.
Strong aptitude and motivation to become a product expert, enabling confident decision-making and guidance during implementations.
Ability to travel should the need arise; typically for larger customer account visits and team meetings
Ability to develop people - A passion for coaching individuals in their current roles to improve performance, and prepare them for future growth
Ability to recruit and hire the best candidates for future roles
Analytical skills - Able to structure and process qualitative and quantitative data to draw insightful conclusions
Enthusiasm - Exhibit passion and excitement over work and project management -- a can-do attitude
Communication - Well-versed in asynchronous communication and able to communicate effectively with different audiences
Listening Skills – Let others speak and seek to understand their viewpoints.
Teamwork - Reach out to peers and cooperate with department leaders to establish an overall collaborative working relationship
High standards - Expect personal performance and team performance to be nothing short of the best
Initiative - Assess and take action independently with sound judgment
Persistence - Demonstrate tenacity and willingness to go the distance to get something done

What’s in it for you?

Talented and engaged teammates from around the world
Possibilities to grow both personally and professionally as we scale across the globe
Work remotely from anywhere (must be based in the DACH region for the majority of the time)
Flexible working hours
Choose your own equipment, such as a laptop, phone, and headphones
Generous stipend to set up or enhance your home office

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

95:T1c62,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re growing in DACH, starting with Germany, and looking for a Founding Marketer to build our marketing there from the ground up. You’ll split your time between marketing in Germany and our global marketing team, so you’ll learn how a local market works and how a global brand is run.

Reporting directly to our VP Marketing, you’ll work across every part of marketing: product marketing, strategy, events, operations, social media, content and more. You’ll also partner with the VP Marketing on special projects, which means seeing up close how marketing decisions get made.

This is a very fast paced and high-responsibility role for an early-career marketer with 1-2 years of experience. Your ownership will grow as fast as you do, and once you find the area you love, there’s a path to specialise in it. You’ll work closely with our whole GTM and Customer Success teams! 🚀

Your key responsibilities

As our first marketer in Germany, you’ll work directly with our VP Marketing to shape how we do things and bring your own ideas to the table. You’ll work mostly on the German market but spend a good portion of time on global marketing.

Own go-to-market in DACH. Take the global GTM strategy and localise it for DACH, starting with Germany. Make sure we target the right people, at the right time, in the right places, and we share our best messages.
Grow awareness and pipeline. Run the campaigns that get German clinics talking to us, combining organic social content in German, events, product marketing and more. Track what works, double down on it, and drop what doesn’t.
Partner with sales to win deals. Work closely with our GTM team, especially sales, to drive deals through to completion with the campaigns, events and materials that help clinics decide. Bring what you learn from deals won and lost back into our global marketing strategy.
Be the voice of DACH clinics. Spend time with customers and our sales and Customer Success teams to understand what clinics need. Turn it into messaging, sales materials and launches that land locally, and share what you hear with Product.
Work on global marketing. Lead on global launches, events, campaigns and content with the wider marketing team, and share what works in Germany.
Take on special projects with the VP Marketing. Work directly with the VP Marketing on high-priority projects across the business, and see up close how marketing decisions get made.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

1-2 years in a B2B or B2C marketing role
Native-level German speaker
Fluent English, written and spoken
A proactive self-starter who spots what needs doing and gets it done without waiting to be asked
Keen to learn fast and deliver high-quality work at pace
Excited by high responsibility and high ownership early in your career
Strong organisation; comfortable juggling several projects and deadlines at once
Confident working with colleagues across teams and countries to get the input you need, on time
Happy to travel to trade shows and events in Germany, plus occasional international trips
Fluent with AI tools

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

96:T1c4f,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re growing in Spain and looking for a Founding Marketer to build our marketing there from the ground up. You’ll split your time 50:50 between marketing in Spain and our global marketing team, so you’ll learn how a local market works and how a global brand is run.

This is a high-responsibility role for an early-career marketer with 1-2 years of experience. Your ownership will grow as fast as you do, and once you find the area you love, there’s a clear path to specialise in it. You’ll work closely with our GTM and Customer Success teams! 🚀

Your key responsibilities

As our first marketer in Spain, you’ll work directly with our VP Marketing to shape how we do things and bring your own ideas to the table. You'll work 50:50 on the Spanish market and 50% globally.

Build our go-to-market in Spain. Shape our plan for Spain with the VP Marketing: who we target, what we say and where we show up. Then make it real, driving many of our firsts in the market along the way.
Grow awareness and pipeline. Run the campaigns that get Spanish clinics talking to us, combining organic social content in Spanish, events, product marketing and more. Track what works, double down on it, and drop what doesn’t.
Partner with sales to win deals. Work closely with our GTM team, especially sales, to drive deals through to completion, with the campaigns, events and materials that help clinics decide. Bring what you learn from deals won and lost back into our marketing.
Be the voice of Spanish clinics. Spend time with customers and our sales and Customer Success teams to understand what clinics need. Turn it into messaging, sales materials and launches that land locally, and share what you hear with Product.
Work on global marketing. Spend half your time on global launches, events campaigns and content with the wider marketing team, and share what works in Spain with other markets.
Take on special projects with the VP Marketing. Work directly with the VP Marketing on high-priority projects across the business, and see up close how marketing decisions get made.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

1-2 years in a B2B or B2C marketing role
Native-level Spanish speaker
Fluent English, written and spoken
A proactive self-starter who spots what needs doing and gets it done without waiting to be asked
Keen to learn fast and deliver high-quality work at pace
Excited by high responsibility and high ownership early in your career
Strong organisation; comfortable juggling several projects and deadlines at once
Confident working with colleagues across teams and countries to get the input you need, on time
Happy to travel to trade shows and events in Spain, plus occasional international trips
Fluent with AI tools

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

97:T1d0a,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re looking for a satisfaction-focused Support Specialist based in the Philippines, to join our team to help our veterinary customers resolve issues and get the most from our Practice Management System, Provet. As a Support Specialist, you’ll play a key role in assisting our customers by acting as their first point of contact via emails, live chat and calls enquiries. You'll have a passion for problem-solving by investigating technical issues and becoming an expert on our platform and the services we offer.

This role offers an exciting opportunity to progress and develop your career within the technology sector by working for a growing business with global reach. You’ll have experience working in a busy, customer service focused role, ideally with large enterprise customers with Service Level Agreements and thrive in a fast paced environment where you can progress your skills and career.

We're looking for someone based in the Philippines, who is flexible to work the Philippine night shift, to align with US business hours.

Your key responsibilities include:

Providing semi-technical 1st level support for issues and incidents by responding to requests we receive via telephone, email and live chat in a professional, supportive and positive manner.
Ensuring accurate and complete information is captured and logged in our ticketing system Intercom, while keeping our customers up-to-date on progress throughout.
Collaborating with your colleagues and other teams such as our 2nd line technical support to deliver timely resolution of customer issues.
Ensuring any SLAs for customer enquiries are met and prioritizing customer issues
Carrying out initial troubleshooting on any issues received, ensuring all details are captured from the customer to ensure we fully understand the issue.
Become a product expert on the Provet platform and its services so that you can become a champion to help resolve customer queries and advise on best-practices.

What will help you to be successful in this role?

Ideally, you have already gained experience from working in a customer related role, working alongside large B2B customers, with a passion to deliver the highest level of customer service. Maybe you’ve also worked in a fast growing, global SaaS company or in the veterinary industry. In addition, we are looking for someone who is:

Ambitious - we are 100% committed to creating career pathways for all our teams, and you’ll have the opportunity to learn and develop with a fast growing, global technology company.

A great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their systems so we need people that aren’t afraid to pick up the phone to communicate simple, straightforward advice and recommendations.

Putting the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.

Process driven – you’ll be triaging tickets coming through according to type and priority, so we need people who can follow the plan and get it right for our customers every time.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

98:T1b6b,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re redefining veterinary software with Provet, a market-leading, cloud-based practice management system. We’re looking for a commercially minded, strategic Enterprise Customer Success Manager to own relationships with our largest and most complex UK customers, including multi-site veterinary groups.

You’ll be the strategic relationship owner for your portfolio, accountable for retention, commercial growth and executive engagement ensuring customers realize measurable value from Provet and see us as a trusted long-term partner! 🚀

Your key responsibilities include:

Strategic Account Management: Own a portfolio of high-value enterprise accounts, building strategic account plans aligned to each customer’s objectives and establishing clear governance across multi-site organizations.
Retention & Commercial Growth: Take accountability for renewals and account health, proactively mitigate commercial risk, and partner with Sales to identify and close expansion opportunities across locations, products and modules.
Executive Engagement: Build trusted relationships with C-suite and senior leaders, lead executive business reviews, and handle escalations and commercially sensitive conversations with confidence.
Adoption & Value Realization: Create success plans that link product adoption to measurable business outcomes, and support customers through change, new launches and AI-enabled capabilities.
Cross-Functional Leadership: Act as the internal owner of the customer relationship, coordinating Product, Engineering, Support, Implementation and Sales, and driving accountability without direct authority.
Customer Advocacy: Develop references, case studies and advisory board participants, and represent enterprise needs in roadmap discussions and at UK industry events.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

Experience: Proven experience in Enterprise Customer Success, Strategic Account Management or a similar role within SaaS or technology, managing complex, high-value relationships.
Commercial Acumen: Track record supporting renewals, retention, expansion and commercial negotiations.
Executive Presence: Experience influencing C-suite stakeholders and navigating escalations and challenging conversations.
Strategic & Analytical Skills: Ability to translate business priorities into account plans and interpret customer, commercial and adoption data.
Influence: Ability to lead cross-functional initiatives without direct authority.
Communication: Excellent communication and presentation skills, with fluent written and spoken English.
Location: UK-based, with the ability to travel to customer sites and industry events as required.

How success is measured

Gross and Net Revenue Retention, customer health scores, adoption of key modules (including upsells), CSAT/NPS, executive engagement and timely escalation resolution.
In your first 90 days you’ll build a deep understanding of the portfolio and initial account plans; by 6 months you’ll have structured executive governance in place; and by 12 months you’ll be delivering strong retention.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

99:T1973,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

The Support Specialist is a strong individual contributor in Nordhealth's Finance Customer Support team, dedicated to our customers using the Provet veterinary practice management software. The Support Specialist is the go-to support contact for clients of all sizes, focusing on finance-related questions such as invoicing, payments and accounting, and configuring the system to customer needs within the capabilities of the product. To the extent that the need arises, and time allows, the Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development! 🚀

Working hours are 10:00–18:00 U.K time!

Your key responsibilities include:

Act as the main support contact, providing efficient, high-quality support that meets agreed targets and service levels and achieves a high level of customer satisfaction.
Build strong relationships with key stakeholders of our customers, and own escalations and complex cases through to resolution.
Support customers with finance-related questions and setups in Provet, such as invoicing, payments, VAT/tax settings, financial reporting and accounting integrations.
Work independently and as part of the team to build best practices that develop the support work.
Collaborate cross-functionally with Sales, Marketing, Implementation and Product Development teams to deliver the best and most efficient service for customers.
Annual OKRs will be set at the individual level to contribute to the OKRs of the Business Unit, Team and Company.

Success factors and key challenges:

The Support Specialist has a proven track record of maintaining a high level of customer satisfaction, measured by Customer Satisfaction surveys.
Work efficiently towards meeting the set quantitative targets for support.
Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.
The main challenge of this role is to reach individual targets based on the set support Objectives and Key Results.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

A background in finance, accounting or payments, through education or work experience.
Experience supporting customers in a B2B software (SaaS) environment. Experience in healthcare or veterinary software is a plus.
Ability to manage multiple customers and priorities at the same time.
Fluent spoken and written English (required).
Additional languages are a plus.
Prior experience of working in an international company.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9a:T2cc0,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

About the role

We’re looking for a Product Marketing Lead to build and lead product marketing globally across Nordhealth’s portfolio of products.

This role sits at the intersection of Product, Marketing, Sales and Customer Success, Finance, with a clear mandate: make sure we drive growth by building the right proposition for the right customer, bringing it to market effectively, and driving adoption and expansion.

You will own how we articulate the value of our products across different ICPs, customer segments, and markets; how we package and monetise them; and how we design the go-to-market and distribution strategies that help them grow.

You’ll work across both existing and new products, helping us sharpen our position in our core markets while identifying opportunities to expand into new customer segments and geographies. This means deeply understanding how clinics and practitioners evaluate, buy, onboard, adopt, and expand, whilst bringing together positioning, pricing, packaging, distribution, to influence those decisions.

This is a role for someone who combines strong strategic thinking with a hands on approach. You should be equally comfortable defining a global segmentation framework, interviewing customers, shaping a packaging decision, building the business case for entering a new market, or working with local teams to improve the adoption of a newly launched product! 🚀

Your key responsibilities include

Lead product marketing across our portfolio, establishing the frameworks, priorities, and ways of working that connect Product strategy with customer and commercial outcomes.
Own positioning, messaging, and value propositions across products, translating capabilities into clear and differentiated propositions for different ICPs, customer segments, use cases, and markets.
Develop and maintain our segmentation and ICP frameworks, ensuring we understand who each product is for, the problems we solve, how needs differ across segments, and where we have the strongest right to win.
Own packaging and bundling strategy, defining how capabilities and products should be structured across plans and customer segments, reducing friction to value and creating clear paths for adoption and expansion.
Co-own pricing and monetisation decisions, working closely with Product, Finance, Revenue, and regional teams on willingness-to-pay, competitive dynamics, monetisation frameworks, pricing changes, and business cases.
Define go-to-market and distribution strategies for new and existing products, determining which audiences, channels, motions, and lifecycle touchpoints will most effectively drive adoption.
Lead major GTM initiatives, from new product launches to pricing and packaging changes, including messaging, enablement, rollout planning, internal alignment, and post-launch measurement.
Drive product adoption and expansion, identifying the barriers preventing customers from discovering, activating, adopting, or expanding into our products and working cross-functionally to remove them.
Translate customer and market insight into action, combining customer research, win/loss analysis, product usage, competitive intelligence, and commercial feedback to continuously improve our propositions and go-to-market approach.
Partner closely with regional teams to understand local market dynamics including competitive positioning, willingness-to-pay, regulation, purchasing behaviour, and customer needs, while maintaining a coherent global strategy.
Identify and support expansion into new markets and geographies, assessing where existing products have organic growth potential and determining what needs to change across positioning, packaging, pricing, product, and distribution to succeed.
Build competitive positioning and market intelligence, helping teams understand where our products win, where they do not, and how we should respond to changes in the market.
Enable Sales,CS, and other customer-facing teams with the narratives, messaging, competitive insights, and materials they need to effectively sell, onboard, and grow customers.
Partner closely with Product leadership, bringing customer, market, and commercial context into product strategy and helping prioritise opportunities based on customer value and growth potential.
Track performance and iterate, measuring the impact of product marketing initiatives across acquisition, activation, adoption, expansion, retention, and churn.

What will help you to be successful in this role?

5+ years of experience in Product Marketing, Growth, Product Strategy, or a closely related role, ideally in B2B SaaS.
A strong track record of influencing growth through multiple levers, including positioning, pricing, packaging, GTM, distribution, and product-led initiatives.
Experience owning positioning and value propositions for products serving multiple ICPs, customer segments, or markets.
Strong understanding of segmentation, ICP development, pricing, packaging, monetisation, and go-to-market strategy.
Experience operating in competitive B2B environments, where differentiation needs to be earned through a combination of product, proposition, and execution.
Experience working across multiple markets, ideally in Europe, with an understanding that customer needs, willingness-to-pay, regulation, competition, and buying behaviour can vary significantly between countries.
Strong analytical mindset: comfortable working with product and commercial data, conducting research, building business cases, and connecting insight to action.
Strong customer orientation, with experience using qualitative and quantitative research to understand why customers buy, adopt, expand, churn, or choose a competitor.
Ability to influence senior cross-functional stakeholders across Product, Marketing, Sales, Customer Success, Finance, and regional teams without relying on formal authority.
Clear and structured communicator who can simplify complexity, make recommendations, and align teams around a direction.
Extreme ownership and comfort operating in a high-velocity environment, moving between strategy and execution and driving initiatives through to measurable outcomes.
A hands-on approach: you are comfortable setting the strategy, but also conducting customer interviews, writing messaging, analysing adoption data, developing a pricing recommendation, or working through the details of a launch yourself.

Nice to have

Experience in healthcare, vertical SaaS, or regulated industries.
Experience taking existing products into new customer segments or geographies.

What success looks like

You will help create a much stronger connection between what we build, who we build it for, how we monetise it, how we distribute it, and whether customers ultimately adopt it.
KPI: revenue growth and product adoption
Over time, we expect this role to create a consistent product marketing discipline across Nordhealth: sharper ICPs and value propositions, stronger pricing and packaging decisions, clearer distribution strategies, more effective launches, higher product adoption and expansion, and a repeatable approach for entering new segments and markets.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9b:T1b55,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We’re scaling our content function and looking for a Content Marketing Specialist who loves telling stories, especially through video. You’ll find the stories worth telling across Provet and turn them into short-form video and social content people want to watch.

Reporting to the Content Marketing & Communications Manager, you’ll be a versatile all-rounder who takes ownership, gets things over the line, and does their best work with the trust and autonomy of a remote team. Alongside social and video, you’ll help with events, including tradeshows and roadshows.

It’s a varied, hands-on role for an ambitious marketer with 1-3 years of experience, offering plenty of opportunities to develop new skills, specialise, and progress their career with us. You’ll work closely with our GTM and Customer Success teams! 🚀

Your key responsibilities include:

You’ll have room to shape how we do things and bring your own ideas to the table.

Social and video: Grow our social presence across Facebook, Instagram, TikTok, YouTube and LinkedIn. Plan, create and edit short-form content, from event footage to customer interviews with support from your manager and external freelancers.
Story spotting: Keep an ear to the ground across the company for storytelling opportunities, from product wins and customer feedback to team milestones and sales stories.
Events: Help plan our 3-4 major trade shows a year, plus support with our roadshows, and regional events.
Newsletter: Produce the monthly customer newsletter end to end. Gather updates from Product, Customer Success and Marketing, draft copy, build and test in HubSpot, send, and report on engagement.
Website: Upload and update website content, including blog posts, customer stories, videos, and page copy.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

1-3 years in B2C or B2B social, communications or a marketing generalist role
A self-starter who owns their work and works well independently in a remote, async team
A crisp writer and editor who can adapt copy for different audiences and channels
Video editing skills for short-form social clips
Experience supporting events, including working with vendors
Happy to travel to major international trade shows, plus UK roadshows
Confident working with colleagues across teams to get the input you need, on time
Happy working from templates, briefs and checklists, and improving them as you go
Strong organization; comfortable juggling several projects and deadlines at once
Hands-on with HubSpot or a similar marketing automation tool
Fluent with AI tools in content and translation workflows, with the judgment to verify what they produce
The tools you’ll be using are: HubSpot, Notion, Linear, Slack, Descript, and Claude
UK driving license and car.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9c:T1a4e,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

The Support Specialist is a strong individual contributor in Nordhealth's Vet Practice Support team, dedicated to our customers using the Provet veterinary practice management software. The Support Specialist is the go-to support contact for clients of all sizes. Our customers run busy practices, and their questions can cover the whole working day. We’re looking for someone who will help them keep things running smoothly. To the extent that the need arises, and time allows, the Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development! 🚀

Your key responsibilities include:

Act as the main support contact, providing efficient, high-quality support that meets agreed targets and service levels and achieves a high level of customer satisfaction.
Appointments and the diary: troubleshooting the setup for appointment, online booking, rescheduling and cancelling appointments.
Records and consultations: client and patient records, consultations and clinical notes, our clinical AI tools, and client communication.
Referrals and Patient flow in the clinic.
Build strong relationships with key stakeholders of our customers, and own escalations and complex cases through to resolution.
Work independently and as part of the team to build best practices that develop the support work.
Collaborate cross-functionally with Sales, Marketing, Implementation and Product Development teams to deliver the best and most efficient service for customers.
Annual OKRs will be set at the individual level to contribute to the OKRs of the Business Unit, Team and Company.

Success factors and key challenges:

The Support Specialist has a proven track record of maintaining a high level of customer satisfaction, measured by Customer Satisfaction surveys.
Work efficiently towards meeting the set quantitative targets for support.
Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.
The main challenge of this role is to reach individual targets based on the set support Objectives and Key Results.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

Ideally, not mandatory, experience in the veterinary field, current or former Provet clinic workers. Previous receptionist experience could help, being knowledgeable with appointment scheduling and shifts.
Experience supporting customers in a B2B software (SaaS) environment. Experience in healthcare or veterinary software is a plus.
Ability to manage multiple customers and priorities at the same time.
Fluent spoken and written English (required), and one additional language, ideally Spanish or Portuguese or a Nordic one.
Prior experience of working in an international company.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9d:T24c6,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

Nordhealth is building the future of veterinary practice management software. Provet is used by thousands of clinics across Europe and beyond, including some of the largest veterinary groups in the world - and we're just getting started.

A vet's day is a run of consultations, back to back. In each one they examine the patient, talk a worried owner through what's happening, decide on treatment, prescribe, record it all and hand over to the front desk. Vet techs and vet nurses are doing the same dance alongside them. Every extra click, every screen that asks for the same thing twice, every set of notes finished after the last appointment, is time taken away from the animal in front of them.

That is the problem you will own: making patient care in Provet feel effortless. You'll lead Vet Treat, the team that owns the core patient care workflows that vets, techs and nurses use all day. That covers everything from the patient arriving in the room, through clinical notes, treatments and prescriptions, to managing treatment plans for hospitalized patients and handing over between shifts.

We think the answer is mostly great UX. Workflows shaped around how clinical teams actually work. Fewer steps, sensible defaults, and the right information at the right moment. And none of it at the cost of depth - less effort, same clinical power.

This is a high-visibility role with a clear goal and a hard problem behind it. Patient care is the heart of the clinical day, and it's where clinicians decide whether they love Provet or just put up with it. Every minute you give back is a minute spent caring for a pet! 🚀

What You'll Own

Own the core patient care workflows including the consultation and inpatient treatment management, and the outcome that goes with it: less time on the software, more time with the patient. You'll be measured on how long the core clinical tasks take, and how vets and nurses rate the experience.
Own your roadmap. You decide what your team works on, based on what you learn from customers, from the people who do this work today, and from the data. We agree the outcome with you and then get out of your way.
Lead a cross-functional squad. You'll work day to day with engineers and designers, bringing them into the problem rather than handing over specs. The best ideas here will come from the designer who sat in on a busy Saturday clinic and the engineer who knows exactly why that screen is slow.
Treat clinical teams as your partners. Shadow consultations and ward rounds, run discovery with vets, techs and nurses, and put prototypes in front of them early and often. Bring the reality of the clinic floor into every decision your team makes.
Work the way good product teams work. Test a hypothesis, ship something small, learn from it, go again. There is no silver bullet here - this gets solved by a lot of small improvements across patient care, and part of the skill is spotting and sequencing them well. We would rather put something imperfect in front of ten clinics next month than a perfect plan in front of a steering group.
Set the bar for UX quality. Partner closely with design on research, interaction quality and consistency, and work with other product teams on shared patterns so the clinical experience feels like one joined-up product, from booking through to billing.
Keep everyone honest - your team, your stakeholders and leadership - with a clear read on progress, risk and what you have chosen not to do.

What We're Looking For

This is a senior role and we are setting the bar high. We need someone who has made complex, high-stakes workflows simple before and does not need a run-up.

Experience

5+ years in product management, including time at a senior level in B2B software.
You have owned a core, high-frequency workflow used all day by professionals under time pressure, and made it measurably faster and simpler.
You have used AI to synthesize the mountains of feedback, NPS comments and support tickets a product already has, combined it with your own lived experience and time with real users, and turned it into clear product direction.
You have built strategy in ambiguous situations rather than executing someone else's plan.

Skills and Mindset

High empathy for vets, vet techs and vet nurses. You design for their real day - the clinic running late, the anxious owner, the patient that won't sit still - not the ideal one.
An instinct for ruthless simplification.
You read workarounds as evidence. Paper notes, copy-pasted templates and records written up after hours are rarely the right answer, but they almost always point at the real gap in the product.
A high bar for craft. You care how it feels to use, not just whether it works.
The background and judgment to lead a team through hard technical problems. You are not the architect and you do not need to write code, but you know what good looks like well enough to steer it.
You lead through influence and clarity rather than process, across the organization and within your own squad.
Direct, low-ego and pragmatic.

Nice to Have

Veterinary, healthcare or medtech software experience.
A clinical background - vet, vet tech, vet nurse or practice manager before product. If you've lived the consultation, you'll feel right at home.
Experience shipping AI-assisted features.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9e:T2817,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That's at our very core, but it's the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We're now looking for a Senior Frontend Engineer to join our Treat team in Provet, our veterinary practice management software.

Treat owns the Patient Care Experience in Provet: the consultation and everything a vet does while treating a patient. It's the most used and most data-heavy part of the product, and its performance and usability shape how thousands of vets feel about Provet every day.

We're migrating this experience to our new frontend (Vue 3, TypeScript, Nuxt, built on our in-house Nord design system) while keeping the legacy Django-rendered UI (with React and Vue 2 pieces) healthy until each page is moved. You'll spend most of your time in the new frontend, but you'll regularly reach into the Django backend to build or adjust the API endpoints, queries and business logic your feature needs. A serializer change or a new endpoint is part of your feature, not a handoff.

You act as the Directly Responsible Individual (DRI) for what you take on: you turn fuzzy ideas into great product, make the calls along the way, and keep everyone informed, from your team and product partners to our senior leadership team.

Succeeding here also means being AI-driven. You build with coding agents daily, you push what they can do, and you help the team work the same way. A builder's mentality and a bar-raiser attitude are what make this role fun! 🚀

Your key responsibilities include:

Design, build and ship robust, fast and user-friendly frontend solutions for the Provet Patient Care Experience, in the new Vue 3 / Nuxt frontend and, where needed, in the legacy UI.
Build the backend pieces your features need: Django views, JSON:API endpoints, queries and business logic, with the tests to match.
Act as DRI for the initiatives you take on: turn a fuzzy idea into a shipped product together with product and design, make the trade-offs, and keep stakeholders up to senior leadership informed along the way.
Run AI coding agents as a core part of your daily work and raise the ceiling for the whole team: shape the codebase, tooling and guardrails so agents can work on it autonomously and safely, orchestrate them across your delivery work rather than one task at a time, and measure where they move the needle on quality and throughput.
Collaborate closely with product managers, designers, backend engineers and veterinary domain experts to shape the product.
Ensure the technical feasibility of UI/UX designs and optimise for speed and responsiveness in a page that routinely renders hundreds of items.
Write high-quality, maintainable code, and raise the bar through code reviews and mentoring of less experienced engineers.
Troubleshoot and debug complex issues across the stack, from browser performance traces to slow database queries.
Stay up to date with frontend and AI tooling, and advocate for adoption when it genuinely helps.
Contribute to the continuous improvement of our development processes, tooling and infrastructure.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

5+ years of experience in software development.
Expert in Vue (Vue 3, Composition API) with TypeScript, and experience with large-scale JavaScript codebases. Strong fundamentals matter more than any single framework.
Working experience with Python and Django, or a strong, demonstrated willingness to build the backend pieces of your own features.
Deep, daily experience orchestrating AI coding agents such as Claude Code or Codex: delegating and reviewing substantial pieces of work, building the context and guardrails that let agents run autonomously, and grounded opinions on where they excel and where they still fall short.
Strong fundamentals in HTML and CSS and experience building accessible UI.
Experience building data-heavy, interactive UIs where performance is a feature.
Experience with automated frontend testing (unit, component and end-to-end).
Experience migrating a legacy frontend incrementally, without disrupting users, is a plus.
Experience with Nuxt, React or jQuery-era code is a plus. You'll meet all three.
Experience with DevOps and CI/CD is a plus.
Full proficiency in English, written and spoken.

Success factors and key challenges of the role

DRI ownership: You take an initiative from a vague idea to a product vets love, communicate clearly with everyone involved, including our senior leadership team, and say early when something is going sideways.
AI-driven development: You treat coding agents as a multiplier, not a toy. You know how to brief them, review their output critically, and turn what you learn into shared skills and workflows for the team.
Frontend depth, full-stack willingness: Deep Vue 3 and TypeScript skills to drive the migration, plus the curiosity to open the Django side and ship the endpoint yourself.
Strong technical design acumen: Ability to design scalable, maintainable and performant solutions for a page that is the busiest in the product.
Performance mindset: The consultation page renders hundreds of items and dozens of modals. You know how to measure first, find the real bottleneck, and fix it.
Framework consolidation: Identifying opportunities and strategising for moving legacy pages and components to the new frontend without disrupting the user experience.
Consistent UI/UX across frameworks: Maintaining a cohesive visual identity with the Nord design system while parts of the application still live in different frontend technologies.
Effective cross-functional collaboration: Partnering with product, design, backend and veterinary domain experts to turn requirements into working software.
Curious attitude, open to new technologies: Always eager to learn, not settling for the status quo, and confident approaching unfamiliar ground such as Django, Celery tasks or MySQL query plans with a roll-up-your-sleeves attitude.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

9f:T1da9,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are seeking an AI UX Design Intern with a strong passion for designing intuitive and user-centric, AI-powered experiences. You will work on designing, prototyping, and testing the user interactions for our AI tools, focusing on conversational interfaces, intuitive data visualization, and AI-assisted decision support. This is a hands-on role where you will help shape how AI can be made intuitive, accessible, and trustworthy for our users, helping them leverage complex technology with confidence.

We offer a 3-month internship contract, with the possibility of being converted to a full-time employment.

Your key responsibilities include:

Translate complex AI capabilities and user needs into simple, elegant, and accessible user journeys, user flows, and interaction designs.
Create wireframes, mockups, and high-fidelity interactive prototypes for AI-driven features, including conversational UIs (chatbots) and data-heavy interfaces.
Design and conduct usability testing sessions specifically for AI-powered prototypes to gather qualitative and quantitative user feedback.
Analyze user feedback and testing data to identify pain points, usability issues, and areas of friction or mistrust in the human-AI interaction.
Collaborate closely with AI Engineers, Product Managers, and Researchers to iterate on designs and ensure user needs are balanced with technical feasibility.
Document and present design concepts, user research findings, and design recommendations to internal teams.

Success Factors & Key Challenges:

Success Factors:
- Successfully translating complex AI functionalities (like uncertainty or multiple outputs) into clear, intuitive, and engaging design solutions.
- Effective collaboration with technical (AI/engineering) and non-technical (product) teams to advocate for the user.
- Rapidly iterating on prototypes based on user feedback and usability testing insights.
Key Challenges:
- Designing for "non-deterministic" systems; creating graceful user experiences for AI errors, low-confidence responses, and ambiguity.
- Building and maintaining user trust in AI-driven recommendations and automated actions.
- Clearly communicating the AI's capabilities and limitations to the user through the interface, managing user expectations.

Success Factors & Key Challenges:

Pursuing a degree in Human-Computer Interaction (HCI), UX Design, Interaction Design, Graphic Design, Cognitive Science, or a related field.
A strong portfolio demonstrating user-centered design thinking, wireframing, and prototyping (please include a link with your application).
Proficiency in modern design and prototyping tools (e.g. Figma, Sketch)
Knowledge of user-centered design principles, usability testing methods, and user research.
A strong, demonstrable interest in artificial intelligence, machine learning, and human-AI interaction.
Excellent communication and presentation skills, with the ability to articulate and defend design decisions.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
A 3-month internship contract, with the possibility to be converted to a full-time employment.
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

a0:T1e37,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

Nordhealth Therapy is consolidating three market-leading regional PMS brands — Diarium in Finland, Physica and Psykbase in Norway, Terapeut Booking in Denmark — onto one unified practice-management platform for physiotherapists, psychologists, and rehab clinics.

About the role

As a Site Reliability Engineer in the Platform Engineering team, you'll help keep that platform reliable, secure and easy to ship to, across cloud and hybrid environments. You'll work closely with software engineering and product teams. On this team, experienced engineers own their domains.

This is a hands-on role covering infrastructure as code, deployment pipelines, observability, incident response and security. You'll take part in the team's 24/7 on-call rotation! 🚀

Your key responsibilities include:

Build and operate infrastructure across cloud and hybrid environments: networking, infrastructure as code, containers and cost.
Improve deployment pipelines and automation, including feature flags and progressive delivery: faster builds, safer deploys, quick rollbacks.
Apply the team's monitoring standards across logs, metrics and traces, so problems are found before customers report them.
Define SLOs for key user journeys and set up alerting that pages for urgent risks, such as a disk filling up or a certificate about to expire, and stays quiet otherwise.
Take part in 24/7 on-call and incident response, and improve both: runbooks, blameless postmortems, and follow-up actions.
Keep the platform secure: vulnerability management, patching, and framework and dependency upgrades. Manage secrets and access with least privilege.
Build compliance into the platform: audit logging, data residency and access controls.
Test backups and restores regularly, and keep recovery procedures documented and rehearsed.
Find repetitive manual work and automate it away.
Shape developer experience: internal tooling, self-service workflows and paved paths that let engineers ship faster and safely.
Help move the regional products onto the unified platform without disrupting the clinics that rely on them.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

4+ years running production systems for a SaaS product, in an SRE, platform or DevOps role.
Strong Linux and networking fundamentals: DNS, TLS, HTTP and load balancing.
Infrastructure as code (Terraform or similar) on a major cloud provider.
Containers and orchestration (Docker plus Kubernetes, ECS or similar).
CI/CD pipelines (GitHub Actions, GitLab CI or similar).
Observability tooling (Prometheus and Grafana, Datadog or similar) and SLO-based alerting.
Real on-call experience: you've handled incidents, written postmortems and followed through on the fixes.
You're comfortable coding in Go, Python or Bash, and can find your way around application code.
Fluent English, written and spoken, and you work well remotely and asynchronously.

Bonus skills and experience (optional)

Network engineering and DNS administration.
Hybrid environments: running workloads in a data centre alongside the cloud.
Feature-flag-based deployments and progressive delivery.
Operating relational databases (MySQL or PostgreSQL): replication, backups, restores and upgrades.
Regulated industries such as healthcare: GDPR, ISO 27001, data residency.
Cloud cost optimisation (FinOps).
Migrating or consolidating platforms without downtime.
Contributions to open-source infrastructure tooling.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

a1:T18c7,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

About the role

We’re looking for a smart, entrepreneurial and hungry salesperson early in their career to drive new business in the UK. You’ll own the full sales cycle, from first contact to closing, with real responsibility for winning new SME customers in the regions of London, South East England, South West England, East of England and Wales!

Why should you join? You'd learn the whole sales process, see the direct results of your work and earn greater responsibility as you prove yourself. In addition to the positive impact you'd made, helping veterinary teams spend more time caring for animals.🚀

Your key responsibilities include

Win new customers among independent veterinary clinics and growing clinic groups across the UK.
Build your own pipeline through targeted prospecting, calls, emails, events and clinic visits.
Understand each clinic’s needs, present engaging virtual demos and tailor Provet packages to the problems they need to solve.
Lead negotiations, close deals and hit monthly sales targets.
Record activities, next steps and accurate forecasts in our CRM.
Coordinate with the onboarding team to give new customers a smooth start and clear expectations.
Work with marketing and analytics to improve targeting, outreach and conversion

What will help you to be successful in this role?

You might be an exceptional graduate, an SDR ready for more ownership, or in your first few years of sales or another customer-facing role. Show us evidence of ability through your work, studies, a business you’ve built or another demanding pursuit. In addition:

Smart and curious. You learn quickly, ask good questions and explain complex ideas simply.
Hungry to achieve. You set high standards, work hard and can show where you’ve pushed yourself to achieve something difficult.
Entrepreneurial. You take initiative, find ways around obstacles and create opportunities without waiting to be told.
Resilient and coachable. You handle rejection, ask for feedback and put it into practice.
Good with people. You listen carefully, build trust and follow through on your commitments.
Veterinary software experience is not required.
You should be based in London and willing to travel to UK customers.
You're holding a UK driving license.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

a2:T1aed,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

About the role

We’re now looking for a Senior SRE, an "engineer's engineer". Someone who loves tech for its own sake, is self-motivated to learn and acquire new skills, is confident working both individually as well as part of a larger collaborative group. Someone with strong opinions, but loosely held and willing to re-evaluate in the face of new information! 🚀

Your key responsibilities include:

Design, implement, and manage cloud infrastructure using Terraform and Infrastructure-as-Code best practices.
Operate and optimize Kubernetes clusters and associated tooling to support highly available, scalable services.
Help shape and evolve our observability maturity (metrics, tracing, logging) to improve system insight and reliability, including monitoring and alerting
Automate operational tasks and build scalable tooling in Python to reduce toil and accelerate development.
Drive CI/CD pipeline improvements and adoption, ensuring fast, reliable, and secure software delivery.
Lead the design and implementation of our Internal Developer Platform (IDP) to empower product and engineering teams with self-service capabilities.
Define and enforce SLOs, SLIs, and error budgets in collaboration with engineering teams.
Participate in and improve the incident response process, including on-call rotations and postmortems.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

Ideally 5+ years of experience in Site Reliability, Platform Engineering, or DevOps roles.
Expert in Infrastructure-as-Code, especially with Terraform.
Solid hands-on experience with Kubernetes, including Helm, Kustomize, operators, and cluster-level debugging.
Strong understanding of observability principles and tools (e.g., Prometheus, Grafana, OpenTelemetry, Datadog).
Proficient in Python for scripting, automation, and tooling. Experience with Django for database migrations is also highly valued
Practical experience with CI/CD systems (e.g., GitHub Actions, GitLab CI, Octopus Deploy, ArgoCD, or similar).
Experience building or supporting Internal Developer Platforms or developer self-service tools.
Familiarity with cloud platforms (AWS, GCP, or Azure); AWS preferred.
Comfortable in a highly collaborative, remote-first environment.

Nice to Have

Experience with service meshes (e.g., Istio, Linkerd).
Knowledge of security best practices in cloud-native environments.
Previous contributions to open-source infrastructure projects.
Database troubleshooting and administration skills

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

a3:T2416,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

You will take over leadership of our Data Migrations and Efficiency Engineering teams from Nordhealth's founder, who leads them today. You'll get a thorough, hands-on handover and ongoing support, not a cold start. The position reports to our VP of Customer Experience, reflecting how this role combines engineering leadership with customer onboarding and enterprise delivery.

This is not a typical engineering management role, and we say that as a feature. You will lead around ten people across two closely related areas: the Data Migrations team, which builds our migration platform and delivers migrations from legacy systems worldwide, and Efficiency Engineering, a small, exceptionally effective group building pragmatic tooling and automation that accelerates customer onboarding and removes operational bottlenecks, for example bulk data entry and configuration tools that work ahead of the core product's release cycle. Efficiency Engineering works closely with core product engineering: solutions that prove themselves in daily onboarding use are candidates to become part of the core product over time.

The role combines engineering leadership with programme management and customer-facing delivery: we run enterprise migration programmes for some of the largest veterinary groups in Europe, moving hundreds of clinics on committed timelines, and you will own those programmes end to end, including the migration-related relationships with enterprise customers' leadership. You won't be alone: a migration coordinator handles day-to-day SME migration scheduling and operational coordination, and a lead architect provides technical architecture leadership. You are accountable for priorities, direction, overall delivery performance, capacity, escalations and continuous improvement. If you've only ever shipped product roadmaps, this role will stretch you; if you've run complex delivery programmes and led engineers, it will fit like a glove.

Your strategic mandate is to make your own delivery work shrink: every migration teaches us what to automate next, and the long-term goal is that implementers and customers run migrations themselves through our tooling, with your team building the platform that makes that safe! 🚀

Your key responsibilities include:

Lead and develop the Data Migrations and Efficiency Engineering teams: keep talent density high through hiring that raises the bar, stretch and progress your engineers, and manage underperformance when needed
Programme manage large multi-market migration programmes with committed timelines, including planning, risk management, steering-group reporting and escalations
Own overall SME migration delivery performance, capacity and continuous improvement, with day-to-day scheduling and coordination handled by our migration coordinator
Own the migration-related relationships with enterprise customers' stakeholders through their migration journey, from kickoff to go-live; broader account ownership stays with our commercial and customer success teams
Set the priorities and direction for the migration platform, with technical architecture led by our lead architect
Balance delivery capacity against platform investment deliberately, and own the migration KPIs
Drive the automation and self-service strategy so that migration effort per customer keeps falling as volume grows
Make the team more productive with AI: we are AI-first, and migrations are the clearest case of building the factory rather than doing the work; every migration should leave behind tooling that runs the next one better
Steer the efficiency engineering work: fast, pragmatic tooling that unblocks onboarding today, with a path for proven workflows into the core product
Work in a tight pair with our onboarding product management and core engineering teams on what great onboarding needs from migrations (for example batch data APIs and programmatic configuration)

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

Experience as both an engineer and a people manager; you are credible in architecture discussions about data pipelines, APIs and high-volume data processing, and you have significant experience leading software engineering teams, including hiring, performance management, technical delivery and developing engineers
You stay close enough to the code and architecture to make sound technical calls and keep the trust of strong engineers
Proven programme or delivery management of complex, deadline-bound technical programmes, ideally involving data migrations, system implementations or enterprise rollouts
Comfort working with demanding enterprise customers: you can confidently represent engineering in senior customer discussions, negotiate realistic delivery commitments, and lead cross-functional teams to deliver against them
Strong prioritisation instincts in an environment where urgent customer delivery constantly competes with platform investment
A bias for automation: you measure success by work your team no longer has to do
Fluent English; you will work with a distributed team and customers across Europe and North America

Bonus skills and experience (optional):

Healthcare, veterinary or other regulated-domain background
Experience with ETL/data conversion tooling or building self-service platforms
Experience leading teams through organisational transitions or scale-ups

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare. Provet is a product our customers use 5 days a week for at least 8 hours per day!
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

a4:T240c,

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

When a clinic decides to move to Provet, it can take months before they are properly up and running. Twenty years of clinical and financial history has to come across from their old system. The practice has to be configured to match how they actually work. And their team has to be confident enough to open on Monday morning and treat animals without thinking about the software. Today, most of that depends on expert hands.

That is the problem you will own: getting clinics up and running faster. Part of what makes it hard is that our largest groups can't yet run Provet centrally, so too much gets configured site by site. That's why this role covers enterprise admin too.

We think the answer is mostly product. Sensible defaults, so that most clinics work well from the moment they open the box. Simpler configuration, so that setting up a practice does not require someone who has done it fifty times before. And none of it at the cost of depth - Provet is a powerful system used all day by people who know it inside out, and that is exactly why they choose us. Less complexity, same capability.

This is a high-visibility role with a clear goal and a hard problem behind it. Every week of setup is a week a practice spends straddling two systems, and a week before they get any of the value they signed up for! 🚀

What You'll Own

Own the problem space for how clinics get set up, and the two numbers that go with it: how long it takes, and how well it goes.
Own your roadmap. You decide what your team works on, based on what you learn from customers, from the people who do this work today, and from the data. We agree the outcome with you and then get out of your way.
Lead a cross-functional squad. You'll work day to day with engineers and designers, bringing them into the problem rather than handing over specs. The best ideas here will come from the engineer who knows every setup script and the designer who watched a practice manager set up their team’s rota for the first time.
Work the way good product teams work. Test a hypothesis, ship something small, learn from it, go again. There is no silver bullet here - this gets solved by a lot of small improvements across different parts of the product, and part of the skill is spotting and sequencing them well. We would rather put something imperfect in front of ten clinics next month than a perfect plan in front of a steering group.
Treat internal teams currently managing onboarding as your first customer. Implementation, support and customer success have years of knowledge and a whole layer of scripts and internal tools they built to make setup manageable. Shadow their work, build the measurement that shows where setup actually gets stuck, and redesign the product so those workarounds are no longer needed.
Make it work for a single clinic and a group with hundreds of sites. They arrive in completely different ways. For groups, enterprise admin is yours: decide what's controlled centrally, what cascades down to regions and sites and what stays local, then build one consistent way of doing that across the product rather than another one-off.
Keep everyone honest - your team, your stakeholders and leadership - with a clear read on progress, risk and what you have chosen not to do.

What We're Looking For

This is a senior role and we are setting the bar high. We need someone who has worked on a problem like this before and can get moving quickly.

Experience

3+ years in product management, including time in B2B software.
You have owned a complex, cross-cutting domain - and turned a manual, expert-dependent process into a product.
You have owned admin, hierarchy or multi-site configuration for B2B customers with complex organizational structures.
You have delivered initiatives that depended on other teams, with real deadlines and visible stakes.
You have built strategy in ambiguous situations rather than executing someone else's plan.

Skills and Mindset

An instinct for ruthless simplification.
You read workarounds as evidence. A script or a spreadsheet is rarely the right answer, but it almost always points at the real gap in the product. The workarounds got us here, and the next step is building them into the product.
The background and judgment to lead a team through hard technical problems. You are not the architect and you do not need to write code, but you have delivered difficult technical work before and you know what good looks like well enough to steer it.
An operator's instinct for efficiency. You are drawn to the question of why something takes six weeks when it could take six days.
You lead through influence and clarity rather than process, across the organization and within your own squad.
Comfortable making good calls where there is no right answer and the data only gets you halfway.
AI-native in how you work. You use AI to pull insight out of support tickets, implementation notes and feedback, and to move faster as a team.
Direct, low-ego and pragmatic.

Nice to Have

Veterinary, healthcare or medtech software experience.
Experience with large rollouts or multi-site customer implementations.
Experience replacing legacy systems for customers with complex data.

What’s in it for you?

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
Learning and professional growth opportunities
The tools you need, and enjoy using

Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

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