8b:I[124880,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"CompanyBackLink"] 8c:"CompanyFavoriteButton" 8d:I[145917,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"$8c"] 8e:"CompanyVacancyTabs" 8f:I[244710,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$50","$b","$51","$52","$7","$9","$53","$d","$e","$11","$a","$54","$55","$f","$56","$57","$58","$59","$5a","$5b","$5c","$5d","$5e","$5f","$60","$61","$62","$63","$c","$64","$65","$66"],"$8e"] 90:T170e,

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Role: Customer Management Specialist

Location: Istanbul, Turkey

Role Summary:

We are seeking a proactive and customer-focused Customer Management Specialist to manage and grow customer relationships, drive customer satisfaction, and ensure successful service delivery. The successful candidate will be responsible for managing a portfolio of small to medium-sized customer accounts while supporting strategic customers in collaboration with senior team members. This role requires strong customer engagement, operational coordination, service management, and commercial awareness to drive customer retention, growth, and long-term success.

Key Responsibilities:

Manage and develop relationships with assigned customer accounts.
Act as the primary point of contact for customers and lead regular business reviews.
Drive customer adoption, satisfaction, retention, and growth opportunities.
Monitor customer health, identify risks, and implement improvement plans.
Prepare and deliver KPI reports, performance reviews, and customer presentations.
Support contract renewals, invoicing activities, Time & Material (T&M) reporting, and collections when required.
Handle customer inquiries, complaints, escalations, and incident management activities.
Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.
Gather and analyze customer feedback and provide recommendations for service improvements.
Apply project management principles to support deployments, installations, and customer initiatives.
Ensure compliance with contractual obligations and document any service delivery deviations.
Identify upsell and cross-sell opportunities and support revenue growth initiatives.

Requirements:

Experience in Customer Success, Account Management, Service Delivery, Client Management, or a related customer-facing role.
Experience in service management and working within a matrix organization.
Strong customer relationship management and stakeholder engagement skills.
Experience managing customer escalations and service delivery activities.
Good analytical skills with the ability to interpret customer and operational data.
Strong communication, presentation, and problem-solving abilities.
Situational leadership capabilities and the ability to influence stakeholders.
Demonstrates empathy, builds customer trust, and instills confidence.
Fluent in Turkish and English (written and spoken) or other local language requirements as applicable.

#LI-SM1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

91:T196a,

About NCR Atleos

Title: Customer Engineer – ATM

Location: Cape Town - South Africa, Field

Sample intro for the business

We are seeking a Customer Engineer – ATM to deliver reliable, high-quality field service support for ATMs and related devices across South Africa. This role is critical in ensuring equipment availability, meeting service level agreements (SLAs), and maintaining strong customer relationships through professional on-site service and effective communication.

Position Summary

The Customer Engineer is responsible for the installation, maintenance, and repair of ATMs and associated devices within an assigned territory. The role involves on-site diagnostics, multi-vendor support, preventive and corrective maintenance, and ownership of customer issues through resolution in line with SLAs.

This field-based position requires regular travel, accurate reporting, and participation in standby and after-hours support rotations. The successful candidate will combine strong technical capability with a customer-focused mindset and disciplined work approach.

Key Areas of Responsibility

Installing, maintaining, and repairing ATMs and related devices to ensure maximum uptime and SLA compliance
Performing on-site diagnostics and troubleshooting based on service call information and direct customer engagement
Providing multi-vendor maintenance and support across assigned product lines
Owning customer incidents end-to-end, escalating issues as required and ensuring timely resolution
Maintaining daily electronic service notes, status updates, and accurate reporting via mobile applications
Processing daily stock movements and record callout details in line with operational requirements
Maintaining effective day-to-day customer relationships, providing updates on equipment status and modifications
Communicating professionally with customers and third-party service providers both telephonically and in person
Traveling within South Africa to perform installations, servicing, and repairs
Participating in standby, weekend, public holiday, or shift work rosters as required
Completing NCR-specific certifications and business/district-required training as prescribed by management
Applying company policies, procedures, diagnostic techniques, conflict resolution, and escalation processes

Basic Qualifications

Grade 12 or NQF Level 4 equivalent
National Diploma in Electrical Engineering, Information Technology or any related field.
+2 years of Experience in the ATMs Maintaining or any related field.
Computer literate with the ability to use mobile applications and service systems
Proficient in English (written and verbal)
Valid South African driver’s license (Code B/8)

Preferred Qualifications

CompTIA A+ Certification
NCR-specific technical certifications
Experience applying structured diagnostic and escalation procedures
Exposure to sales support or lead generation activities within a service environment

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

92:T14ee,

About NCR Atleos

Title: Service Planner - Polish

Grade: 8

Location: Belgrade, Serbia (hybrid)

Reviewing Notes of each SR to determine all aspects of SR before Assignment/Reassignment

• Call Assignment

• CE Skill

• CE Schedules

• SR Type, Severity and Urgency

• Customer Prioritization

• Work-load Balancing

• Geographical relation between SR site and CE proximity

• Part availability – if part required (PPK, Local)

• Sourcing of Parts:

• Locally:

a. In Country

b. Regionally

c. Globally

d. No source

• Based on Part ETA:

a. SP needs to align CE ETA to Part ETA while maximizing SLA obtainment opportunity

b. Align CE ETA to MEET or be AFTER Part ETA

c. Ensure CE ETA is after Part ETA, but not exceeding more than 4 hrs AFTER Part ETA, and meet SLA

d. Monitor for CE adherence to posted and accepted ETAs

• Specific customer requirements (FCI, availability)

• Overall State of the Territory

• SR Creation

• Changing CE Statuses

• Suspending SRs for CEs

• Checking Parts against SR needs

• Part Ordering – Proactive and at CE Request

• Parts processing – Transition in progress

• Parts Transferring

• SR Reassignments

• ETA Changing/Adjustment

• Completing SRs for CEs

• SR Cancellation

• Changing Territory Assignment of SRs

• Documenting in Public Notes all actions taken on SR

• Guard Ordering/Confirming/Escalating

• Phone Call Answering/Making

• E-mail Communication with all NCR Services and Services Enablement Departments

• Lync/Skype communication with all NCR Services and Services Enablement Departments

• Providing updates to all inquiries/escalations/directions

• Regular and timely review of Territory needs and developments

• Premium Freight oversight

• Utilization Intelligence (Labor, Parts and Freight)

• Escalation Suppression

• Out of Process solutions for Aged calls

• Closed Loop feedback to Enablement Orgs.

• Identify improvement opportunities

• Incumbent is responsible to attend all company mandated/recommended training courses.

• Supports the territory of Italy

• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

93:T2349,

About NCR Atleos

Title: Account Support Analyst

Location: Belgrade, Serbia

Position Summary:

Operational Specialist reporting to the Executive Service Manager. The candidate acts in support of the operational customer process. Candidate must have subject matter expertise in NCR Atleos’ (NCRA) business offerings and solutions, systems, and portions of process architecture.

Assumes accountability for overall success of the accurate and timely service relationship, provides input to others in setting the direction for future processes and infrastructure changes; ensures resources required to deliver services are properly engaged via operations, owns and manages any necessary corrective actions plans and ensures business continuity.

Key Areas of Responsibility:

Candidate will be proficient in the use of Microsoft Excel including basic functions along with the ability to perform V-Lookup comparisons and build Pivot Tables.
Must demonstrate the ability to parse data from within Excel and/or MS Access and stratify the data based on unique requests.
Analyze closed call data for reporting and billing.
Work with customers and vendors for PO assignment and approval.
Ability to use NCRA internal Web based applications such as QuickBase.
Fast-paced, team environment working with internal networks and the external customer.
Daily job responsibilities may change based on customer needs and requirements. Maintain and update knowledge/skills through training and development opportunities.
Demonstrate ability to work independently and must be self-motivated.
Complete Parts Plans to Logistics for new products, additions to the customer install base and regular true ups.
Will be responsible for updating and maintaining manual or Web based database of customer inventory and sending updated files back to the customer.
Responsible for evaluating ongoing effectiveness of Parts Plan with the Logistics Analyst & provide updates; Provide information to the Logistics Analyst for account-specific Parts Plans.
Will have and maintain working relationships with all NCRA operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, the Billing Operations Center and Customer advocates, 3rd party contractors, and Customer Care Centers. Must have a thorough understanding of NCRA WCS systems, operations and policies.
Position is responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability
Participate in services planning sessions; Communicate major account specific install base changes to all Services operational groups. Support all relevant CI/CX goals and objectives for the T&T line of business.
Attend vendor and customer meetings when required; Ensure that the customer uses the proper primary escalation contacts/processes within Services.
Run standard and ad-hoc reports; Gather information for Service Reviews, Operational Dashboards and other reporting required to manage the performance of supported accounts.
Ensures successful design, development, and deployment of global services processes and related infrastructure; Manages portions of a project; Tracks, updates, communicates project status, scheduling and documentation
Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation.
Able to extract data from existing databases, manipulate existing data, and upload various data to existing databases.
Communicates specific SLAs (Service Level Agreements) as required by specific locations. Actively participates in meeting SLA obligations through the use of SLA monitoring tools. Analyzes specific subcontractor performance and monitors their compliance with SLA requirements.
Collaborates with the help desk on specialized SLA management activities in cases where standard NCRA processes do not exist; Meets with clients and account teams and acts as a Subject Matter Expert for reporting on delivered services.
Performs analysis of all penalties from NCRA service contracts that are subject to penalty payments.
Participates in installation planning; Communicates specific installation bases to all Services operational groups.
Able to quickly determine next steps in resolving issues, including client notification, client relationship management and escalations.
Other duties may be assigned.

Basic Qualifications:

Bachelor’s Degree or a minimum of 2 years of related experience
Analytical and/or technical experience, preferably within NCRA Services
Demonstrated proficiencies with Microsoft Office Suite software
Knowledge of QuickBase, NCRA proprietary systems and business process knowledge
Excellent written and verbal communications skills
Ability to work in a fast-paced environment and multi-task; Good time management and organizational skills
Ability to identify and resolve issues with a sense of urgency
Detail oriented
Ability to work as part of a team or independently
Willing to work non-standard business hours as required by customers
Fluent in English both spoken and in written

Key Competencies:

Data Lifecycle Management
Service Management
Technology Awareness
Financial Acumen
Ambassadorship
Business Knowledge
Customer Relationship Management
Excellent communication and people management skills

Preferred Skills:

Escalation Resolution
Knowledge of NCRA’s Service Management tools and processes
NCRA Field Operations
Commitment to Customer Service
Customer Service Operations
Customer Relations
Customer Service Management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

94:T16e7,

About NCR Atleos

Title: Help Desk Representative (German and English language required)

Location: Belgrade, Serbia

We are seeking a professional to coordinate and drive incidents to restore normal service operations as quickly as possible, minimizing business disruption. This role plays a key part in service quality, availability, and continuous improvement across the organization.

A successful candidate will proactively manage incidents from identification through resolution, work collaboratively with multiple service management functions, and ensure clear communication with customers and internal teams. The role also contributes to improvement actions and reporting to support best practice development.

Position Summary

The position is responsible for overseeing the full incident lifecycle, ensuring timely resolution, effective coordination, and clear communication. This position supports financial services customers, particularly in ATM and banking environments, and contributes to service improvements through incident reporting and analysis. The role requires strong customer focus, communication skills, and coordination across technical and service teams.

Key Areas of Responsibility

Managing the end‑to‑end incident process including identification, logging, categorization, prioritization, diagnosis, escalation, resolution, and closure
Coordinating communication with users throughout the incident lifecycle
Collaborating with other service management processes including Change Management, Problem Management, Service Asset and Configuration Management, and Service Level Management
Managing ATM‑related data and software support for financial customers
Creating reports as requested by clients or supervisors
Performing additional related duties as assigned

Basic Qualifications

Bachelor’s degree in a related field or equivalent experience
Minimum B2 proficiency in German and English
Proficiency with MS Office Suite
Customer service experience
Strong oral and written communication skills
Good understanding of telecommunications, networking, or IT solutions and products
Good coordination and organizational skills

Preferred Qualifications

Experience in ATM operations, bank operations, retail banking, or a similar financial services environment
Master’s degree

Certifications

Relevant ITIL or service management certifications are preferred but not required

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

95:T1b31,

About NCR Atleos

Title: Customer Management Specialist

Location: Belgrade, Serbia

Position Summary
This role entails customer facing success management. It is fast-paced, multi-tasking, self-learning position. It requires excellent team working skills as it interfaces with internal networks and the external customer accounts to represent the NCR Atleos brand. The role will ensure customer success with NCR Atleos services and solutions. It is operational in nature, project and task based. In the role you will either support your own set of customers or support executives who manage the customer success relationship.

Key Areas of Responsibility

Provide customers support and ensure success with the NCR Atleos services and solutions. Requires ability to continually enhance enduring relationships with key customer executives and operational staff, while working to achieve a thorough understanding of their current and future business requirements. Promote customer confidence with NCR Atleos products and solutions. Drive continuous improvement, providing customer-specific analysis achieving customer satisfaction, service fidelity and customer profitability.

General Duties and Responsibilities:

Position requires a thorough understanding of systems, operations and policies, and customer contract specifics that are used to resolve customer problems
Documenting steps taken to reach resolution in order to develop process excellence and automation
Coordinates activities associated with product and service issue resolution
Prepared and attend vendor and customer meetings when required
Isolates problems and creates and executes resolution plans
Maintain and update knowledge/skills through training and development opportunities

Drive and Own Resolution

Conduct and own proactive regularly scheduled operational calls
Own items through satisfactory resolution for the customers
Drive processes while understanding cross-functional team goals
Possess working knowledge of product offering
Manage roadblocks to achieve customer goals.

Manage Cross-Functional Teams

Facilitate and own regularly scheduled meetings with customer and internal teams; maintain issues list and current status through common tool
Maintain working relationships with all operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management, Worldwide Service Logistics organization, Billing Operations Center and Customer Advocates, 3rd party contractors, Managed Services Internal Teams, SW Support Groups and Customer Care Centers
Manage customer operational needs in relationship allowing Account Executive to focus on Strategy, Sales and Retention.

Basic Qualifications

4 - 7 years of experience in a customer-facing role (sales, customer success, account management, field services, etc)
Demonstrated proficiencies with Microsoft Office Suite software with strong Excel/PowerPoint/Teams
Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities
Ability to identify and resolve issues with a sense of urgency
Willing to work non-standard business hours as required by customers
Team player – ability to work with colleagues
Customer facing communication acumen

Preferred Qualifications:

Tools: Smartsheets, Salesforce, ServiceNow, Remedy, Workday and SharePoint
Experience in SaaS, Digital Banking, ATM, ITM or Financial Services industry

Work Conditions

Must work in office at least 3 days per week
This role will be based in Belgrade, Serbia
Must be willing to work in the customer time zones which vary from the east coast to west coast time zones in North America.

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

96:T1776,

About NCR Atleos

TITLE: Customer Success Analyst

LOCATION: Belgrade, Serbia - hybrid

GRADE: 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Account Support Analyst is responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability.

This position is responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance.

Specifically, position maintains working relationships with all client operation and service delivery teams;

Position requires a thorough understanding of ACS systems, operations and policies, and customer contract specifics that are used to resolve customer problems;

Works cross-functionally to help clients continue to achieve superior operational performance.

Responsibilities include:

Assisting and working alongside Executive Service Managers and Senior Service Analysts
Preparing standard reports and ensuring SLA and other metrics are presented accurately.
Ensuring customer data integrity for service delivery, billing and reporting.
Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress;
Managing client expectations and service requirements.
Communicating specific SLA (Service Level Agreement) requirements to specific locations.
Attending vendor and customer meetings when required;
Ensure that the customer uses the proper primary escalation contacts/processes within Services
Works with customer help desks on specialized activities when normal NCR processes are failing
Other job-related duties as assigned.

Basic Qualifications:

Minimum of University degree or 1 year of experience in analytical/customer services role.
Proficient English Level (both verbal and written).
Needs to be available for all US Time Zones to coordinate with Customers and Account team. May need to adjust as account responsibilities dictate.
Excellent communication skillset to interface directly with external customers and internal NCR parties
Analytical and/or technical experience, preferably within NCR Services
General computer skills required; Microsoft Word/Excel proficiency

Specific skills & proficiency level:

Ability to work in a fast-paced environment and multi-task. Good time management and organizational skills
Ability to identify and resolve issues with a sense of urgency
Preferable knowledge of Salesforce, SAP EDW, Oracle systems, NCDM, MACC, Invoice Engine and other applicable systems
Detail oriented

Willing to work non-standard business hours as required by customers
Works well under pressure
Team player – ability to work with colleagues in multiple locations

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

97:T1776,

About NCR Atleos

TITLE: Customer Success Analyst

LOCATION: Belgrade, Serbia - hybrid

GRADE: 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Account Support Analyst is responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitability.

This position is responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance.

Specifically, position maintains working relationships with all client operation and service delivery teams;

Position requires a thorough understanding of ACS systems, operations and policies, and customer contract specifics that are used to resolve customer problems;

Works cross-functionally to help clients continue to achieve superior operational performance.

Responsibilities include:

Assisting and working alongside Executive Service Managers and Senior Service Analysts
Preparing standard reports and ensuring SLA and other metrics are presented accurately.
Ensuring customer data integrity for service delivery, billing and reporting.
Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress;
Managing client expectations and service requirements.
Communicating specific SLA (Service Level Agreement) requirements to specific locations.
Attending vendor and customer meetings when required;
Ensure that the customer uses the proper primary escalation contacts/processes within Services
Works with customer help desks on specialized activities when normal NCR processes are failing
Other job-related duties as assigned.

Basic Qualifications:

Minimum of University degree or 1 year of experience in analytical/customer services role.
Proficient English Level (both verbal and written).
Needs to be available for all US Time Zones to coordinate with Customers and Account team. May need to adjust as account responsibilities dictate.
Excellent communication skillset to interface directly with external customers and internal NCR parties
Analytical and/or technical experience, preferably within NCR Services
General computer skills required; Microsoft Word/Excel proficiency

Specific skills & proficiency level:

Ability to work in a fast-paced environment and multi-task. Good time management and organizational skills
Ability to identify and resolve issues with a sense of urgency
Preferable knowledge of Salesforce, SAP EDW, Oracle systems, NCDM, MACC, Invoice Engine and other applicable systems
Detail oriented

Willing to work non-standard business hours as required by customers
Works well under pressure
Team player – ability to work with colleagues in multiple locations

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

98:T148c,

About NCR Atleos

Financial Planning & Reporting Analyst

Job Description:

Support monthly reporting processes within FP&A Software Business Unit.
Provide in-depth analytical support, including contract review for KPI reporting and forecasting.
Partner with Sales, the Billing team and Executive Leadership to ensure accurate revenue recognition. Identify key revenue drivers and problem areas, and provide ad hoc support as required.
Collaborate with internal stakeholders to identify potential risks and ensure timely invoicing, revenue recognition by collaborating with cross-functional teams.
Manage, review, and analyze monthly and quarterly financial results, providing insightful commentary.
Perform all month-end close related responsibilities including journal entry preparation, creation and distribution of Outlook, Actuals and Flash analysis.
Prepare complex reports and forecasts, including monthly and quarterly projections and analyze trends (Q/Q and Y/Y) to identify potential gaps and/or opportunities.
Work independently on projects within defined criteria, adhering to a strict calendar of deliverables.
Continuously evaluate processes and identify opportunities for improvement and streamlining.
Maintain a positive and collaborative approach as a key member of the FP&A team.

Qualifications:

BA in Finance, Accounting, Organizational Sciences, or related field.
5+ years of experience in financial analysis, revenue operations, or business operations.
Advanced Excel skills, including strong proficiency in Power Query.
Proficiency in financial modeling, and data visualization tools (e.g., Power BI).
Excellent communication, problem-solving, and project management skills.
Fluent in English, both written and spoken.

Preferred Attributes:

Strategic thinker with a strong attention to detail.
Comfortable working in a fast-paced, dynamic environment.
Ability to translate complex data into clear business insights.
Self-motivated, collaborative team player with a confident and adaptable personality.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

99:T15fb,

About NCR Atleos

Role: Electronic Engineer

Grade: 11

Location: Dundee

Salary: £40,000 - 55,000 p/a (DoE) +7.5% bonus

Position Summary & Key Responsibilities

An opportunity has arisen in the Engineering organization for a Senior Electronic Engineer in the Media Handling team.

Main responsibilities shall include, but will not be restricted to:

Design, develop and test embedded microprocessor & microcontroller-based PCB assemblies
Design, develop and document electronic modules and systems
Digital and Analogue electronics design
Schematic capture (Cadence Allegro experience preferred but not essential)
Create test specifications and reports
Soldering proficiency with SMT components
Debug hardware to component level
Hardware unit test, and supporting integration and systems testing
Provide estimates of effort, schedule, and size of change to Project Manager
Regular progress reporting on schedule, quality & size of change
Support for existing devices through problem investigation, identification, and resolution
Mentoring Junior Engineers.

Essential Qualifications/Experience

Honours Degree (Minimum 2.1 or higher)
> 5 years experience developing MCU and/or FPGA based products
USB Devices
Design for EMC compliance
Analogue and Digital Design methodologies knowledge
Ability to work on several projects simultaneously

Preferred Qualifications/Experience

FPGA (Verilog/VHDL) design knowledge
Cadence Allegro experience
Altium designer experience
Stepper and DC motor control
USB Compliance
Experience with high-speed interfaces (e.g., DDR, LVDS)
Industrial grade design
Software Development

Benefits

As an NCR Atleos employee, we provide you with several core benefits as standard, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your family's lifestyle.

Attractive Defined Contribution Pension Plan
33 Days Holiday
Career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening

#LI-AG1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

9a:T1897,

About NCR Atleos

Title: Engineering Technical Manager

Location: Dundee

Grade: 13

NCR Atleos in Dundee has opportunity within the ATM Product Development Team for an Engineering Technical Manager/Project Lead to join the organisation.

A key requirement for this role is approximately 10 years' mechanical product design experience, with a strong background in mechanical engineering, product development and technical leadership.

The successful candidate should have experience taking products from concept through development, validation and into manufacture.

Key Responsibilities

Design and technical leadership in ATM product development.
Develop robust, cost-effective designs that meet functional, manufacturing, service, safety and engineering requirements.
Take ownership of mechanical designs from concept through prototype, validation and production release.
Lead mechanical development activities, including estimates, design options, risk assessment and manufacturing recommendations.
Evaluate technologies and design solutions and provide clear technical recommendations.
Engage with suppliers on design, tooling, manufacture, cost and quality.
Lead design validation through design reviews, analysis, tolerance assessment, testing and problem correction/CLCA.
Lead technical problem solving and root-cause activities.
Ensure designs are released with the drawings, specifications and documentation required for implementation.
Create development plans and drive engineering activities to meet project milestones.
Provide technical direction and mentoring to other engineers.
Maintain high engineering standards across the development team.

Education

Degree in Mechanical Engineering, Product Design Engineering or a related discipline, or equivalent relevant industry experience.

Essential Experience

Strong experience in mechanical/product engineering, including:

Strong 3D CAD experience, Creo/ProE or SolidWorks preferred, including part development and large assembly management.
Strong understanding of mechanical design, materials and manufacturing techniques.
Experience in sheet metal and injection-moulded plastic design.
Experience taking products from concept through validation and production release.
Good understanding of engineering drawings, GD&T and tolerance analysis.
Experience of DFM/DFA and working directly with manufacturing suppliers.
Strong practical problem-solving and root-cause analysis skills.
Ability to communicate clear technical analysis and recommendations.
Ability to manage multiple development activities and priorities.
Strong communicator at team, cross-functional and management level.
Experience leading and mentoring engineers.

Desirable Experience

Experience with complex electro-mechanical products and mechanisms.
Experience with product safety, regulatory compliance and design risk assessment.
Experience of cost reduction and value engineering.
Experience with ATM, self-service or similar complex manufactured products.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

9b:T138a,

About NCR Atleos

Title: Customer Project Manager for TnT

Location: Hungary, Virtual

In this position you own the complete process to follow-up customer orders from the point of receipt until it gets delivered to customer location worldwide.

Key Areas of Responsibility:

Engage with sales/project teams on new opportunities and provide input to proposed project, order and fulfillment process to meet customer requirements within policy/budget.
Taking care of validating and order booking process, create supplier pre-orders if needed.
Daily tracking all orders assigned to him/her – including staging requests, shipment follow-up, communication with customers, internal teams, escalations if needed.
Closely work with suppliers, order fulfillment and shipping team to ensure on time delivery.
Closely work with shipping (export/import) teams to obtain required licenses.
Ensure on time reporting, data maintenance in internal system.

Basic Requirements:

University or College Degree, preferable in Logistics – or relevant work experience
Language skills: excellent English and native Hungarian any other language is advantage
1 year + experience in Order Management, Customer Support
Strong knowledge of MS Office
Excellent written and verbal communication skills
An interest in continual improvement and quality methodology
Positive – can-do - attitude is a must in this role
Strong problem-solving skill
Innovative thinking
Being team-player but able to work independently
Very well-organized
Paying attention to details
Able to work under pressure to deliver quality results
Proven analysis skills

Preferred Requirements:

A second foreign language knowledge
Oracle system knowledge
Six Sigma/Lean knowledge

#LI-NB1 #virtual

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

9c:T124d,

About NCR Atleos

Job Title: Professional Services Consultant

Location: Cairo, Egypt
Department: Professional Services

Position Overview

The Professional Services Consultant is responsible for delivering high-quality consulting services to clients, ensuring successful implementation and adoption of our solutions. This role involves working closely with customers to understand their business needs, configure solutions, provide training, and drive value realization.

Key Responsibilities

Collaborate with clients to gather requirements and design tailored solutions.
Lead implementation projects, including configuration, testing, and deployment.
Provide expert guidance and best practices to ensure successful adoption of solutions.
Conduct training sessions and workshops for client teams.
Act as a trusted advisor, building strong relationships with stakeholders.
Troubleshoot and resolve issues during and after implementation.
Document processes, configurations, and client interactions for knowledge sharing.
Work cross-functionally with Sales, Product, and Support teams to ensure client success.

Qualifications

Bachelor’s degree in Business, IT, or related field (Master’s preferred).
1+ years of experience in professional services, consulting, or solution implementation.
Strong understanding of [industry-specific solutions or technologies].
Excellent communication and presentation skills.
Ability to manage multiple projects and meet deadlines.
Problem-solving mindset with attention to detail.
Willingness to travel as required.

#LI-GA1

#LI-HYBRID

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

9d:T1a12,

About NCR Atleos

Title: Customer Management Analyst II

Grade: 9

Location: Belgrade, Serbia (hybrid)

This is a customer-facing success management role in a fast-paced, dynamic environment. It requires strong multitasking, self-learning, and teamwork skills while collaborating with internal teams and external customer accounts to represent the NCR Atleos brand. The position ensures customer success with NCR Atleos services and solutions through operational, project-based tasks.

Position Summary and Key Areas of Responsibility

Provide customer support and ensure success with NCR Atleos services and solutions. Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs. Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability. A Customer Management Analyst II is required to work within North American time zones, ranging from the East Coast to Hawaii.

General Duties and Responsibilities

Collaborate with Sales and customers to analyze reports and identify gaps in service delivery
Oversee installation and product delivery, ensuring customer satisfaction
Document deviations from contracts or policies
Serve as the primary escalation point with broad service knowledge
Build and maintain strong customer relationships
Address inquiries and provide timely support for complaints and escalations
Coordinate with delivery teams to meet customer requirements
Gather data, manage internal communications, and support incident resolution
Resolve less complex service issues using independent judgment
Provide sales support throughout the sales process and contract lifecycle

Drive and Own Resolution

Lead scheduled operational calls and ensure timely resolution of customer issues
Drive processes aligned with cross-functional goals
Maintain product knowledge and remove roadblocks to meet customer objectives
Anticipate needs using proactive tools
Manage escalations and diagnose broader customer impacts

Manage Cross-Functional Teams

Lead internal and customer meetings, track issues and status updates
Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors
Address operational concerns across products, billing, connectivity, and security

Problem Solving

Identify opportunities for continuous improvement
Apply critical thinking to resolve issues and root causes
Focus on global solutions for recurring problems
Escalate new business opportunities to account management

Basic Qualifications

Technical/Vocational certification or bachelor’s degree (or 1–3 years related experience)
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
Strong time management and multitasking skills in a fast-paced environment
Ability to resolve issues with urgency
Flexibility to work non-standard hours
Effective customer-facing communication and teamwork
Broad knowledge of service delivery principles (ITIL, LEAN).

Preferred Qualifications:

Familiarity with Smartsheet, ServiceNow, Workday, SharePoint
Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

9e:T124d,

About NCR Atleos

Job Title: Professional Services Consultant

Location: Cairo, Egypt
Department: Professional Services

Position Overview

Key Responsibilities

Collaborate with clients to gather requirements and design tailored solutions.
Lead implementation projects, including configuration, testing, and deployment.
Provide expert guidance and best practices to ensure successful adoption of solutions.
Conduct training sessions and workshops for client teams.
Act as a trusted advisor, building strong relationships with stakeholders.
Troubleshoot and resolve issues during and after implementation.
Document processes, configurations, and client interactions for knowledge sharing.
Work cross-functionally with Sales, Product, and Support teams to ensure client success.

Qualifications

Bachelor’s degree in Business, IT, or related field (Master’s preferred).
1+ years of experience in professional services, consulting, or solution implementation.
Strong understanding of [industry-specific solutions or technologies].
Excellent communication and presentation skills.
Ability to manage multiple projects and meet deadlines.
Problem-solving mindset with attention to detail.
Willingness to travel as required.

#LI-GA1

#LI-HYBRID

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

9f:T133f,

About NCR Atleos

Position Summary & Key Responsibilities

Warsaw, Poland (hybrid - 3 days in office per week)

US work hours overlap would be required

The Staff GL (A2R) Accountant supports period-end close and reporting activities for U.S.-based entities while working within a European accounting team. This role provides foundational exposure to U.S. GAAP accounting, month-end close processes, and internal controls in a global corporate environment.

This role reports to a supervisor in the North America Controllership Team (United States).

Key responsibilities include:

Assist with monthly close activities under supervision, including journal entry preparation and posting
Support balance sheet account reconciliations and basic variance analysis
Maintain accounting documentation in compliance with U.S. GAAP and internal control standards
Assist with intercompany accounting and group reporting activities
Provide supporting documentation for audit requests and internal control testing
Help prepare standard reports and schedules for corporate accounting and management review
Participate in process improvement and standardization initiatives
Respond to ad-hoc accounting and operational requests from senior team members

Qualifications

University degree in Accounting, Finance, or related field
0–2 years of accounting experience, internships or traineeships acceptable
Basic understanding of U.S. GAAP principles (coursework or early professional exposure)
Familiarity with ERP systems and Excel preferred
Strong attention to detail and willingness to learn structured accounting processes
Very good written and spoken English (knowledge of additional languages a plus)
Strong willingness to learn and develop

#LI-NM1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

a0:T1ab3,

About NCR Atleos

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Actively participate in technical support operations, assisting with customer needs
Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues
Seek to understand problems and then reproduce, localize, and describe them before passing them on to developers.
Find workarounds for problems.
Work extensively with the issue tracker (e.g. JIRA), searching for existing similar reports and submitting new ones.
Maintain issue tracker log for customers, per customer.
Contribute to both internal and external documentation.
Maintain the knowledge base and documentation.
Maintain, administer and support tools used in deploying the solution.
Setup, configure and deliver demos of solutions both to internal and external users
Support the QA processes

BASIC QUALIFICATIONS:

Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
Strong understanding of object-oriented programming.
Knowledge and experience in one (or more) of the following: ASP.NET, C#, Java, HTML, XML, Web Services.
Ability to work from rudimentary requirements and specifications.
Good knowledge of SQL programming, preferably Ms SQL Server.
Ability to prioritize assignments, handles shifting deadlines, and work independently as well as in a team environment.
Excellent analytical and problem solving skills with an understanding of existing and emerging technologies.
Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.
Excellent communication and presentation skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.
Self-directed and keen on learning.
A good command of the English language (oral and written) is a must.

PREFERRED QUALIFICATIONS:

0-3 years of relevant experience
Familiar with major OSs, SSH.
Network connectivity troubleshooting
Linux OS fundamentals

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

#Li-GB2 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

a1:T1906,

About NCR Atleos

Title: Senior Software Engineer (C++ / Rust)

Location: Dundee (Hybrid)

Grade: 11

Salary: £48,000 - 60,000 p/a +7.5%

Role Summary and Key Responsibilities

The successful candidate will become a member of a highly motivated Agile team of platform software engineers responsible for developing a new and innovative large scale software solution for NCR Atleos' ATMs.

Key tasks are as follows:

Leadership of small to medium size projects; Collaborates with Scrum Masters, Product Owners and development team members
Responsible for technical design, development, and maintenance of platform software and its associated components
Contributes to technical strategy discussions; Selects process/design tools
Investigate and prototype emerging software platform technologies, helping to identify those that will be selected for inclusion in the NCR portfolio
Design software subsystems, components, and their interfaces in support of business requirements
Develop high quality code to support technical architecture and design; Considers future systems architecture
Responsible for translation of business requirements to development/test/release plan and delivering this solution on time to the business
Participate and contribute to an effective software development lifecycle including a high focus on customer support and root cause analysis
Conduct testing based on knowledge of system architecture, interdependencies and interactions
Accurately estimate time and resources for software development efforts
Incorporate unit testing/root cause analysis practices into software development process
Provide technical leadership and assistance to internal and external product development teams
Communicate the architecture and recommendations to senior management, NCR customers, partners and others via formal presentations, white papers, and conversations; Participation in CEN XFS compliance and review

Essential Experience

BSc in Computer Science, BEng in technical discipline, or equivalent on the job experience
Excellent written and verbal communication skills; excellent teamwork and collaboration skills
Experience of Agile software development lifecycles and associated development techniques
Knowledge of operating system architecture/security (Windows 10 and Linux)
C++ and/or Rust experience using Microsoft Visual Studio
4 or more years of industry experience

Preferred Experience

Driver development experience
Team leading experience
CEN XFS knowledge

family's lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

#LI-AG1 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

a2:T128f,

About NCR Atleos

Job Title: Service Desk Associate - German speaker

Location: Belgrade, Serbia (hybrid)

Grade: 7

Duties and Responsibilities:

Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
Communication with the user community throughout the life of the incident
Communication with other service management processes:
Change management,
Problem management,
Service asset and configuration management,
Service level management and communication with IT service.
Creating different types of Reports on clients or supervisor’s request
Other corresponding duties maybe assigned

Basic requirements:

Degree from a 4-year college or university.
Proficiency in MS Office Suite
Fluent German and English language skills required

Skill Requirements:

Customer service experience
Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
Must have strong oral and written communication skills.
Keen listening and high grasping skills
Good understanding of telecommunications / network / information technology solutions & products
Good coordination skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

a3:T1880,

About NCR Atleos

Division: Financial Services Customer Operations Team

Title: Customer Management Analyst

Grade: 8

Location: Belgrade, Serbia (hybrid)

This is a customer-facing success management role in a fast-paced, dynamic environment. It requires strong multitasking, self-learning, and teamwork skills while collaborating with internal teams and external customer accounts to represent the NCR Atleos brand. The position ensures customer success with NCR Atleos services and solutions through operational, project-based tasks.

Position Summary and Key Areas of Responsibility:

A Customer Management Analyst is required to work within North American time zones, ranging from the East Coast to Hawaii.

General Duties and Responsibilities:

Understand systems, operations, policies, and customer contracts to resolve issues
Document resolution steps to support process improvement and automation
Coordinate activities for product/service issue resolution
Identify and report Out-of-Scope services
Prepare and attend vendor/customer meetings as needed
Isolate problems and execute resolution plans
Log issues, assign owners, and track progress to closure
Maintain skills through ongoing training

Drive and Own Resolution

Lead proactive operational calls and own items through resolution
Manage roadblocks and escalate issues impacting customers
Anticipate needs using proactive tools to influence customer behavior
Facilitate escalations and diagnose broader impacts

Manage Cross-Functional Teams

Lead internal meetings; maintain issue lists and status updates
Build relationships with operations teams, logistics, billing, customer care, and vendors
Run customer operations meetings and manage operational needs
Handle direct calls on operational concerns (billing, connectivity, security, etc.)

Problem Solving

Identify opportunities for continuous improvement
Apply critical thinking to resolve issues and root causes
Solve with global impact (fix once for many)
Escalate new business opportunities to account management

Basic Qualifications

Bachelor’s degree or 1-year equivalent experience
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
Strong time management and multitasking skills
Ability to resolve issues with urgency
Flexibility for non-standard business hours
Effective customer-facing communication
Collaborative team player

Preferred Qualifications:

Familiarity with Smartsheet, ServiceNow, Workday, SharePoint
Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

a4:T127f,

About NCR Atleos

General Ledger Controller

Warsaw, Poland - hybrid

GL Controller reports to European Manager of Reporting and Consolidation and performs period-end closing activities in a timely manner and in accordance with operational procedures, global corporate standards, and local requirements

Position Summary & Key Areas of Responsibility:

Perform reconciliations, postings, and month-end activities in line with internal standards.
Participate in group reporting and consolidation processes
Support external and internal auditors by providing required documentation and explanations
Identify opportunities for process improvement and actively contribute to process excellence initiatives
Prepare various reports and analysis as requested by senior management
Handle ad-hoc operational and administrative queries.

Preferred Qualifications

University degree, preferably in Finance/Accounting/Economy or similar
At least 2+ years of experience within SSC environment in a related process area and/or accounting (preferably in General Ledger or A2R area)
Knowledge of ERP systems
Very good level of written and spoken English (knowledge of additional languages is an advantage)
Strong willingness to learn and develop.

#LI-NM1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

a5:T1d5c,

About NCR Atleos

Title: AT&T Billing & Operations Manager

Location: Belgrade, Hybrid

We are seeking a proven people leader with strong billing operations experience to manage a dedicated customer billing team within NCR Atleos' Telecom & Technology (T&T) organization. The role combines team development and accountability with accurate, timely invoicing, customer partnership, and end-to-end process improvement across Sales, Services, Finance, and other functions.

Position Summary

The AT&T Billing & Operations Manager is first and foremost accountable for building and leading an effective team. The manager also owns day-to-day billing performance, including manual and automated invoicing, unbilled-service tracking, billing readiness, and resolution of customer issues. Success requires proven people leadership, sound billing knowledge, independent judgment, and the ability to replace recurring problems with clear ownership, reliable controls, and sustainable processes.

Key Areas of Responsibility

• Lead, coach, and develop the billing team. Set priorities and performance expectations, balance workloads, build individual capability, and establish a culture of accountability, honest communication, respectful challenge, and follow-through.

• Own timely and accurate execution of manual and automated billing for assigned services, including invoice preparation, validation, issue resolution, and monitoring of items at risk of remaining unbilled.

• Build reliable controls connecting contracts, service and equipment records, equipment additions and removals, billing requests, purchase orders, invoices, and outstanding unbilled activity. Ensure material balances can be supported with traceable detail.

• Work with AT&T and internal teams to resolve funded-PO gaps, PO replacements and uplifts, approvals, master-data issues, and other dependencies that delay billing. Address root causes rather than relying on repeated manual exceptions.

• Lead resolution of billing disputes, aged unbilled items, and historical backbilling questions. Provide accurate supporting records and partner with Finance, Collections, and commercial owners on accrual support, receivables, and rebate-related activity.

• Serve as the operational management contact for AT&T and as the internal escalation point for complex billing matters, coordinating across Sales, Services/CMO, Finance, Collections, and customer stakeholders to drive decisions and timely closure.

• Establish a clear operating cadence with meaningful measures for invoice timeliness, billing accuracy, unbilled balances, PO readiness, open disputes, and action closure. Escalate risks early with a recommended solution.

• Lead meaningful operational change by questioning inherited handoffs, engaging the team in problem solving, simplifying unnecessary complexity, and implementing repeatable processes and controls.

Basic Qualifications

• 2+ years of direct people-management experience, with demonstrated success coaching employees, managing performance, setting expectations, and leading teams through change.

• 5+ years of relevant experience in billing operations, order-to-cash, commercial operations, or customer operations in a B2B services environment.

• Demonstrated hands-on knowledge of complex billing processes, including recurring service invoicing, purchase-order dependencies, unbilled activity, and customer billing issues.

• Strong analytical and operational judgment, with a track record of developing teams, solving cross-functional problems, and implementing controls and process improvements.

• Bachelor's degree in business, finance, accounting, operations, or a related field, or equivalent relevant professional experience; professional fluency in English is required.

Preferred Qualifications

• Experience in telecommunications, managed services, IT infrastructure, hardware maintenance, or other complex contract-based service environments.

• Experience with Quickbase, Salesforce, ERP/billing platforms, or similar workflow and data-management tools, including reconciliation across multiple sources.

• Experience leading operational transformation that improved billing accuracy, invoice timeliness, data integrity, or control of aged unbilled activity.

• Experience leading customer-facing operational teams in a global, matrixed organization and communicating effectively with senior commercial and operational stakeholders.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

a6:Tdcb,

Professional Services – Consultant

Ort: Augsburg, Deutschland

Hauptaufgaben

Sie arbeiten in einem anspruchsvollen technischen Umfeld für Kunden der Finanzindustrie. Der Schwerpunkt liegt auf Geldautomaten, Service-Terminals und elektronischen Zahlungssystemen.

Dabei passen Sie internationale Softwarelösungen an die Anforderungen des deutschen Marktes sowie an spezifische technische und fachliche Anforderungen einzelner Kunden an. Sie analysieren komplexe Anforderungen, entwickeln geeignete technische Lösungsansätze und begleiten deren Umsetzung in Zusammenarbeit mit lokalen und internationalen Fachbereichen.

Ihr Aufgabengebiet umfasst:

Analyse und Bewertung technischer Anforderungen, die sich aus Kundenanforderungen sowie regulatorischen, gesetzlichen oder sicherheitsrelevanten Vorgaben ergeben
Teilnahme an und fachliche Mitwirkung bei Workshops mit Kunden und internen Spezialisten, insbesondere zu technischen, regulatorischen und sicherheitsrelevanten Fragestellungen
Definition und Spezifikation notwendiger technischer Anpassungen sowie Koordination und Begleitung der Umsetzung mit lokalen und internationalen Entwicklungsteams
Konzeption, Erstellung und Validierung kundenspezifischer Software-Pakete auf Basis unterschiedlicher Software-Komponenten
Planung und Durchführung qualitätssichernder Maßnahmen und technischer Tests im Labor
Eigenständige Analyse komplexer technischer Problemstellungen, Erarbeitung geeigneter Lösungsansätze sowie Abstimmung mit den beteiligten Fachbereichen
Technische Unterstützung bei der Einführung und Integration von Lösungen in kundenspezifische Umgebungen

Sie arbeiten bei Ihren Aufgaben selbständig mit lokalen und internationalen Teams und Spezialisten unserer Firma zusammen. Dabei sind Sie in der Lage, mit unseren Kunden auf Deutsch und intern auch auf Englisch in Wort und Schrift zu kommunizieren.

Grundlegende Anforderungen

Abgeschlossenes Hochschulstudium im Bereich Informatik, Wirtschaftsinformatik oder einer vergleichbaren technischen Fachrichtung
Erfahrung im Bereich IT-Sicherheit (Konzepte, Umsetzung, Test)
Ausgeprägte analytische Fähigkeiten
Freude am Kontakt mit Kunden und an der Zusammenarbeit mit internationalen Teams
Selbständige und proaktive Vorgehensweise
Sorgfältige Arbeitsweise und ausgeprägtes Qualitätsbewusstsein
Motivation und Fähigkeit, sich selbständig in neue Technologien und komplexe technische Themengebiete einzuarbeiten
Beherrschung der deutschen Sprache in Wort und Schrift
Gute Englischkenntnisse in Wort und Schrift (mind. B2)

Programmierkenntnisse und Erfahrung mit Skriptsprachen
Gute Kenntnisse von IT-Netzwerken
Erfahrung im Bereich der Finanzindustrie / Geldautomaten ist von Vorteil
Erfahrung im Umgang mit regulatorischen oder gesetzlichen Anforderungen ist von Vorteil
Arbeiten in einem erfahrenen, internationalen Team
Vielfältige Weiterbildungsmöglichkeiten
Breite und abwechslungsreiche Aufgabenbereiche
Ein hohes Maß an Selbstständigkeit und Eigenverantwortung
Möglichkeiten zur fachlichen Weiterentwicklung und Spezialisierung
Hybrides Arbeitsmodell in Abstimmung mit Team und Aufgaben

a7:T1a73,

About NCR Atleos

Title: Inside Sales Representative

Location: Belgrade, Hybrid

We are seeking an Inside Sales Representative to join NCR Atleos' Telecom & Technology (T&T) organization. The role owns customer and commercial activities across active projects, renewals and upsell, smaller sales opportunities, and new-customer onboarding, working across Sales, Services, Finance, Billing, Legal, and customer teams.

Position Summary

The Inside Sales Representative serves as a commercial point of ownership for assigned customers and projects. The role maintains project outlooks, supports renewals and smaller opportunities, coordinates onboarding, and helps resolve purchase order, billing, accounts receivable, and change-control issues. Success requires proactive ownership, clear customer communication, practical problem solving, and the ability to drive cross-functional actions through completion.

Key Areas of Responsibility

Manage day-to-day ownership of assigned active projects and customer relationships, including customer communications, CX contact ownership, and accurate maintenance of opportunity and outlook data in Salesforce.
Drive renewals and upsell activity by engaging approximately 90 days before renewal, coordinating with CMO/Services and Presales on scope expansion, developing quotes, supporting offer negotiation, and managing smaller opportunities generally below $500K ACV, subject to segment-specific thresholds.
Coordinate new-logo and customer onboarding activities, including vendor setup, document gathering, NDA/SOW/MSA/LAAS signature workflows, entity setup, CLM documentation, inbound leads, and end-to-end sales-cycle support for smaller customers.
Manage commercial and operational requirements such as purchase order replacements and uplifts, change controls, and new projects below applicable Inside Sales thresholds, partnering with customers and internal teams to remove blockers.
Support billing and accounts receivable resolution through customer communication and cross-functional coordination on disputes, approvals, invoice questions, and purchase order issues.
Identify process weaknesses and recurring pain points, develop practical improvement recommendations, coordinate implementation, and monitor actions through completion.

Basic Qualifications

3+ years of experience in inside sales, account management, sales operations, commercial operations, or another customer-facing B2B role.
Demonstrated experience supporting commercial activities such as renewals, quotations/opportunities, purchase orders, change controls, customer onboarding, contracts, billing, or accounts receivable issue resolution.
Experience using Salesforce or a comparable CRM platform to maintain opportunities, forecasts/outlooks, and customer activity.
Professional fluency in English, with experience communicating directly with customers and coordinating work across multiple internal functions.
Bachelor's degree in business, sales, finance, or a related field, or equivalent relevant professional experience.

Preferred Qualifications

Experience in technology services, telecommunications, IT infrastructure, managed services, or a similar B2B environment.
Experience with contract lifecycle management, vendor onboarding, and commercial documents such as NDAs, SOWs, MSAs, and related agreements.
Experience managing renewals or smaller commercial opportunities through the full sales cycle, including quoting and customer negotiation support.
Experience leading process-improvement initiatives or coordinating cross-functional projects in a global, matrixed organization.

#LI-NB1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

a8:T19eb,

About NCR Atleos

We are seeking an HR Manager to join our Cairo, Egypt office. As part of the HR team, this role will provide senior-level guidance and support to managers and employees.

With NCR Atleos firmly established in Egypt, the HR Manager will partner closely with site management to effectively oversee employee and labor relations, employee development, and HR business partnership activities. The role will help foster a productive, engaging workplace that supports the company’s success.

The HR Manager will also implement workforce initiatives developed by the HR Strategic Business Partners and support strategies relating to Talent and Organizational Effectiveness, Workforce Planning, and Total Rewards.

Key Responsibilities

Implement the employee and labor relations strategy proactively.
Resolve escalated HR Central cases that cannot be addressed at Tier I and oversee the delivery of HR support.
Advise on, contribute to, and, where appropriate, lead business-aligned projects defined by business or HR leadership.
Ensure compliance with Egyptian employment law, statutory requirements, and company policies.
Support the rollout of corporate programs, including Employee Engagement, Talent Management, Organizational Effectiveness and Compensation and Benefits.
Partner with managers and employees to develop and implement performance improvement plans.
Manage employee relations matters, including harassment, discrimination, and workplace conflict, to reduce company risk and achieve effective resolutions.
Work with local legal counsel, Security, and employee representative bodies or unions, as appropriate, and conduct investigations when required.
Coordinate with HR Strategic Business Partners to implement the people strategy for workforce initiatives, including reductions in force, divestitures, mergers, and acquisitions.
Strengthen engagement with the HR Central Contact Centre and identify processes suitable for transition to HR Shared Services.
Maintain and apply a strong understanding of the local business environment and NCR Atleos operations.
Advise and guide managers on implementing HR programs.
Collaborate with HR Centers of Excellence and HR Business Partners to communicate HR policies, procedures, and compliance requirements. Serve as the primary contact for Centers of Excellence, identifying improvement opportunities and supporting program implementation.

Basic Requirements

Bachelor’s degree in Human Resources, Management, Employment Law, or a related field.
At least 10 years of experience as an HR Manager in an operational role.
At least three years of team leadership experience.
Experience managing employee relations matters, including grievances, disciplinary action, and dismissals.
Working knowledge of Egyptian employment law and compliance requirements.
Strong consulting and advisory skills.
Strong communication, negotiation, and conflict-resolution skills.
Proven ability to collaborate across departments and resolve complex issues successfully.
Strong vendor relationship management skills.
Commitment to continuous improvement and operational efficiency.
Experience delivering a range of HR programs and projects.
Excellent command of English.

Preferred Requirements

Professional HR certification or designation.
Change management experience.
Strong negotiation skills.
Excellent verbal and written communication skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

a9:T15bf,

About NCR Atleos

Job Description

Job Title: Customer Engineer

Location: Mpumalanga (Witbank Secunda)

Position Summary & Key Areas of Responsibility
• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance.
• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Daily process the movement of stock and nature of the callout details on the mobile app.
• Communicate status updates with your electronic call notes throughout the day.
• Deal with customers and third-party service providers telephonically and in-person.
• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application
• Applies working knowledge of assigned product line(s)
• Applies policies, procedures and basic diagnostic techniques
• Develops sales and lead generation skills
• Trouble shoots more advanced modules
• Conflict resolution and Escalation procedures
• Complete NCR specific Certification based on business/district needs and assigned areas
• Complete business/district specific training (i.e. T&T training) as prescribed by manager

Basic Qualifications
• Grade 12 or NQF 4 Equivalent
• National Diploma in Electrical Engineering
• Comptia A+ Certification is advantageous

Minimum Experience
• Prior technical experience in the ATM/ related field is essential 3-5 years.
• Computer Literate
• Proficient in English
• Valid South African Driving License (Code B/8)

Personal Characteristics
• Communication Skills
• Self- Driven and Disciplined
• Customer Focused and Team Player

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

aa:T15c7,

About NCR Atleos

Job Description

Job Title: Customer Engineer

Location: East London & Mthata (Eastern Cape )

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

ab:T12b5,

About NCR Atleos

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Understand Contractual language that defines field service activities not covered by the maintenance Contract.
Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities.
Create Financial Reports for billable activities and calculation in accordance to Customer Contract’s Terms and Conditions.
Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process – Customer data, payment terms, taxes, pricing etc…

Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction.
Create Executive summary showcasing the cost or profit associated with the summary.
Coordinate conversations with other internal teams with goal to enable efficient T&M billing process.
Understand all relevant technical details on company’s Banking equipment.
Perform various analyses on business activities for assigned customers in order to identify Revenue gaps.

Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Power Query, Power BI, Microsoft Office etc…
Manage business process that creates value and increase customer satisfaction.

Candidates profile and qualifications:

Excellent knowledge of Turkish language
Basic knowledge of Spanish is preferred
Proficiency in Microsoft tools, including Excel (advanced functions and reporting), Power BI (data analysis and visualization), PowerPoint, Outlook, Word, Teams, SharePoint, and Power Automate.
Strong data analysis, reporting, dashboard creation skills and problem solving skills with attention to details.
Ability to work with deadlines and manage multiple priorities simultaneously

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

ac:T2c44,

About NCR Atleos

Title: Account Support Sr Analyst

Revenue Assurance & Reporting

Location: Belgrade, Serbia

Grade: 11

Position Summary:

The Account Support Sr Analyst is a financially focused role within Revenue Assurance & Reporting. Its primary purpose is to protect revenue and margin, by ensuring that services delivered and contractual billing requirements are accurately reflected in customer billing and that the associated costs to deliver those services are understood and controlled.

The successful candidate will combine strong billing and reconciliation capability with analytical reporting and targeted application administration. The role requires someone who can question what the data means, investigate discrepancies to root cause, coordinate corrective action and follow issues through financial and operational resolution. Quickbase and ServiceNow administration support this objective, while revenue assurance remains the role’s priority.

Key Areas of Responsibility:
Own recurring and ad-hoc revenue assurance activities, prioritizing the identification, investigation and resolution of revenue leakage, underbilling and unsupported billing outcomes.
Compare services delivered, contractual billing requirements and actual customer billing; identify gaps, quantify financial exposure where data permits and drive corrective actions through closure.
Perform detailed billing reconciliations across contractual requirements, operational records, source systems and invoices; challenge inconsistencies and validate that outcomes are complete and accurate.
Investigate billing exceptions, missing charges, incorrect rates, unbilled services, duplicate or unsupported items and other discrepancies; document root causes and coordinate resolution with the relevant business owners.
Analyze vendor costs and operational expenditure associated with service delivery; identify unexpected, unsupported or misaligned costs and work with accountable owners to validate, correct or prevent recurrence.
Develop reporting that provides visibility of revenue, billing completeness, cost-to-serve, exceptions, financial risks, corrective actions and resolution status.
Create, maintain and enhance Power BI dashboards, management reports and analytical views that support revenue assurance and financial decision-making.
Extract, combine, manipulate and interpret operational, contractual, billing and financial data from databases and business applications.
Perform ongoing data-quality controls, reconciliation and validation across source systems and reports; investigate root causes and coordinate corrective actions.
Administer business databases and web-based applications, including Quickbase, covering data structures, tables, relationships, data maintenance, access and day-to-day application support required to enable revenue assurance and reporting.
Provide limited ServiceNow (SNOW) user and access administration support where required, in line with defined business processes.
Apply extended ServiceNow (SNOW) knowledge primarily to create and maintain reports, support data and configuration requirements, investigate application and data issues, and support User Acceptance Testing and system upgrades.
Ensure that system-support activities are appropriately prioritized and managed without compromising core revenue assurance, billing reconciliation and financial-control responsibilities.
Use Microsoft Excel confidently for detailed analysis, including lookups, PivotTables, formulas, data validation, exception analysis and reconciliation.
Support User Acceptance Testing (UAT), system upgrades and implementation of new or improved processes, including validation of data, billing and reporting outputs.
Document reporting logic, reconciliation controls, system-administration activities and user processes; create practical guidance and provide user support or training where required.
Partner with Finance, Billing, Operations, Technology, Vendor Management and other stakeholders to investigate issues, agree ownership and manage actions through closure.
Continuously identify opportunities to automate, standardize and strengthen revenue assurance controls, billing reconciliation, cost analysis and reporting processes.
Work effectively in a fast-paced environment where priorities may change based on business and customer requirements.

Basic Qualifications:

Bachelor’s degree or a minimum of 5 years of relevant experience in revenue assurance, billing operations, financial or operational reconciliation, data analysis, reporting, application administration or a related field.
Demonstrated experience in billing analysis and reconciliation, including investigating discrepancies between services delivered, contractual requirements and amounts billed.
Strong numerical aptitude and a clear affinity for working with revenue, cost, billing and operational data.
Ability to interpret complex data, question underlying assumptions, identify financial or operational anomalies and investigate issues beyond the initial report output.
Experience analyzing vendor costs, operational spend or cost-to-serve data and following unexpected or unsupported costs through validation and resolution.
Hands-on experience administering databases or business applications, with Quickbase knowledge strongly required for the role.
Extended working knowledge of ServiceNow (SNOW), particularly report creation and maintenance, data and configuration support, issue investigation, User Acceptance Testing and upgrade support; familiarity with user and access administration is beneficial.
Practical Power BI knowledge, including creation and maintenance of reports and dashboards.
Advanced working knowledge of Microsoft Excel, including lookups, PivotTables, formulas, data manipulation, exception analysis and reconciliation.
Strong analytical and problem-solving skills with a high level of attention to detail and commitment to financial and data accuracy.
Self-driven, accountable and able to work independently, establish priorities and take activities through to completion with limited supervision.
Ability to manage multiple priorities while keeping revenue assurance and financial-control activities at the forefront.
Clear written and verbal communication skills and the ability to work effectively with financial, operational, technical and non-technical stakeholders.
Fluent English, both written and spoken.

Key Competencies:

Revenue Assurance & Revenue Leakage Prevention
Billing Analysis & Reconciliation
Contract-to-Bill Validation
Vendor Cost & Spend Analysis
Financial Acumen & Numerical Accuracy
Data Analysis & Root-Cause Investigation
Power BI Reporting & Visualization
Quickbase Administration
ServiceNow Reporting, Data Support & Issue Investigation
Data Quality & Data Lifecycle Management
Problem Solving & Continuous Improvement
Ownership, Initiative & Independent Working
Stakeholder Management & Action Closure

Preferred Skills:

Experience in revenue assurance, billing, contract-to-bill validation, service operations or financial/operational reporting.
Experience supporting large or complex customer accounts, preferably in a managed-services or service-delivery environment.
Experience analyzing vendor charges, third-party costs, purchase data or cost-to-serve information.
Experience quantifying revenue leakage, billing exposure, recoveries, cost exceptions or other financial impacts.
Experience improving or automating recurring reconciliation, reporting and financial-control processes.
Knowledge of enterprise service-management processes and operational data flows.
Experience supporting system changes, UAT, upgrades and issue-resolution activities.
Experience working with cross-functional or customer-facing teams in an international environment.

#LI-NM1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

ad:T1799,

About NCR Atleos

Title: Lead Mechanical Design Engineer

Location: Dundee, UK

Grade: 13

This Lead Mechanical Design Engineer opportunity within the Media Handling Engineering team will lead our in-house developments on currency handling modules used in NCR’s leading global range of financial self-service solutions.

This is an opportunity to lead engineers in a growing team in Dundee and with other facilities and suppliers in the design, evaluation, test and support of devices used in self-service products such as ATMs (Auto-Teller Machines for the Banking Industry).

A key requirement is to have several years’ mechanical design experience with a keen interest in the design of electro/mechanical systems operating under S/W control.

Key Responsibilities

Design leadership in the field of currency handling module design and test.
Evaluate different technologies and provide recommendations with backup analysis
Lead mechanical development activities, providing estimates, manufacturing options etc..
Experience in the Design of Mechanisms, working with tooling suppliers and parts manufacture
Proven track record delivering cost effective designs to specification and engineering standards
Supplier engagement and change management
Lead design validation via design reviews, stress analysis, assembly tolerances, testing and problem correction CLCA
Release work products using the approved system with all relevant documentation required to implement your design change
The successful candidate should have a strong understanding of Mechanical design principles and technologies.
A Degree in Mechanical Engineering (Hons 2:1 or better preferred).
Clearly understand documentation and the ability to work solely on problems as well as within a team environment.
Good analytical and problem solving skills
Must be willing to work to and set high work standards and be a good communicator

Essential Experience

Educated to degree level in an Mechanical or equivalent discipline, knowledge/ experience in the following areas preferred:

CAD (ProE or Solidworks preferred)
A good understanding of mechanical drive systems
Module/Platforming/Product architectures
Must have a clear logical mind for problem solving and the ability communicate clear technical analysis
Ability to work on several projects simultaneously
Work with Suppliers throughout project lifecycle
Development of document and/or currency handling mechatronic systems

Benefits include

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work

Lifestyle discounts

My gym discounts

Employee assistance program (EAP)

Health Screening

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

ae:T62f,

The DS Analyst is responsible for overseeing all aspects of project implementation, including planning, coordination, and execution. This role ensures compliance with prerequisites, manages schedules, and drives continuous improvement initiatives while maintaining strong communication with internal and external stakeholders.

The DS Finance Analyst is responsible for overseeing all financial matters of DS, including forecasting, reporting and analysis.

Job Description

Deployment Analyst

Serve as the Primary Point of Contact (POC) with customers and cross-functional teams.
Manage overall project planning and ensure readiness on all pre-requisites.
Coordinate Master Schedules with customers, suppliers and internal teams.
Develop work files for creating Service Requests (SR) and/or requests to Suppliers.
Track services/material delivery and arrival at logistics platforms, PUDOs or customer sites and confirm delivery.
Track installations, manage escalations and monitor installation reports, ensuring timely closure in Oracle framework and continuous improvement.
Prepare Customer Billing Reports, validate with customers and submit for billing.
Prepare reporting for customer purposes, internal use or third parties.

Finance Analyst

Forecast DS finances and create financial models
Monitoring all financial-related transactions
Compile financial data, create reports and analyze data

af:T1ea7,

About NCR Atleos

Job Description

Title: Incident Management Agent

Location: Cairo, Egypt (Hybrid)

Position Summary:

The Incident Management Agent serves as the primary point of contact for NCR Financial customers, ensuring the effective management, monitoring, and resolution of incidents and service requests. The role is responsible for handling customer interactions, monitoring ATM incidents, troubleshooting issues, documenting incidents, and coordinating escalations when required. The successful candidate will play a critical role in maintaining service quality, minimizing disruption to customer operations, and ensuring high levels of customer satisfaction through timely and accurate incident management.

Key Responsibilities:

Act as the single point of contact for NCR Financial customers regarding Incident Management Services.
Receive, log, and manage customer calls, incidents, and service requests in a professional and timely manner.
Monitor ATM incidents and system alerts for NCR's ATM monitoring customers.
Analyze incident details and determine appropriate priority levels based on documented procedures and business impact.
Provide first-level troubleshooting and support to resolve incidents and restore service as quickly as possible.
Utilize remote access tools to diagnose, investigate, and resolve customer issues.
Accurately record, document, and maintain incident records within the Help Desk Solution (HDS) system.
Update work orders with detailed information, progress updates, actions taken, and resolution status.
Review incident history and trends to identify recurring issues and support proactive problem management.
Generate daily and weekly incident reports for operational tracking and management reviews.
Escalate incidents internally and externally according to established escalation procedures when necessary.
Research and respond to customer inquiries received through phone calls, emails, letters, and callbacks within defined service levels.
Ensure compliance with service management processes and quality standards.
Support the implementation, maintenance, and management of Incident Management systems and processes.
Contribute to team projects and continuous improvement initiatives aimed at enhancing service quality and operational efficiency.
Develop technical and communication skills through coaching, feedback, training, and professional development opportunities.

Basic Qualifications:

Bachelor's degree in information technology, Business Administration, or a related field.
Excellent command of the English language, both written and verbal.
0 to 2 years of experience in a Help Desk, IT Support, Incident Management, Service Desk, Customer Support, or Operations environment.
Excellent verbal and written communication skills in English.
Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
Knowledge of incident management processes and service support principles is an advantage.
Proficiency in Microsoft Office applications.
Ability to work independently as well as collaboratively within a team environment.
Strong analytical and troubleshooting skills.
Willingness to work in a 24/7 shift-based environment, including public holidays if required.

#LI-SM1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b0:T1898,

About NCR Atleos

Title: Service Design Analyst II

Location: Belgarde, Serbia.

Position Summary

The Service Design Analyst II will join the Global Service Delivery Digital Transformation team, supporting the development, implementation and ongoing improvement of tools and programs used across the Field Service Centre, Transaction Services, Global Remote Support and Technical Support teams. The role will partner with IT, Operations and other solution providers to help deliver integrated, end-to-end solutions across installation planning, incident and event management, technical support, field operations and parts logistics.

The successful candidate will work directly with Services business users to capture requirements, identify process improvements, support system implementations and resolve operational issues. Field Service Centre experience and working knowledge of Oracle Enterprise Services, Enterprise Call Management and the Command Centre Escalation Tool are highly desirable.

Key Areas of Responsibility

Support the setup, implementation and ongoing enhancement of Oracle Enterprise Services for the Field Service Centre and other designated user groups, including Contracts, Installed Base, Order Management, Field Service and Workflow modules.
Capture, analyze and document business and user requirements, translating operational needs into clear system or process improvements.
Create unit test cases and test data, perform unit testing and coordinate with relevant testing teams to support successful releases.
Auto-Routing analysis and reporting
Manage Oracle Enterprise Services data, including territory setup for new hires, territory reorganizations and business-as-usual changes submitted by global users.
Own assigned support tickets through investigation and resolution within committed service-level agreements, including tracking system defects to successful closure.
Work collaboratively across the team and contribute to the Agile development process in assigned roles, which may include Business Analyst or Product Owner responsibilities.

Basic Qualifications

Bachelor’s degree in Management Information Systems, Computer Information Systems or a related discipline.
At least two years of Services experience, preferably within a Field Service Centre environment.
Experience working directly with business users to document system requirements, identify process improvements and resolve system issues.
Advanced proficiency in Microsoft Excel.
Strong written and verbal communication skills in English, with the ability to communicate clearly with end users.
Flexible hours during Hypercare and outside of Hypercare

Preferred Qualifications

Working knowledge of Oracle Enterprise Services, Enterprise Call Management, the Command Centre Escalation Tool and Global Services processes and operations.
Strong analytical and solution design skills, with an understanding of project rollout processes.
Experience with Quickbase, Microsoft Power Apps or Tableau report development.
Knowledge of ERP quote-to-cash or logistics processes.
Self-motivated and customer-focused, with the ability to work effectively across functional teams.
Collaborative and team oriented.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

b1:T14c7,

About NCR Atleos

Senior Finance Data Analyst

Belgrade, Serbia - hybrid

Job Requirements:

Data analysis

Ability to interpret complex data, perform variance and trend analysis, identify root causes and present concise recommendations.

Tools and automation

Advanced Power BI, DAX, Power Query, SQL, Python and Excel skills, with experience building reusable dashboards, reports and automated workflows.

Finance and governance

Understanding of financial reporting cycles, data quality, confidentiality, documentation and reporting controls.

Stakeholder engagement

Ability to gather requirements, manage priorities and communicate effectively with technical and non-technical stakeholders.

Key responsibilities:

Extract, cleanse, transform and validate data from multiple systems to ensure accurate, consistent and decision-ready reporting.
Analze large datasets to identify trends, exceptions, risks and opportunities, and translate findings into clear business insights and recommendations.
Develop and maintain Power BI dashboards, reports, data models and DAX measures that support management reporting and finance reviews.
Use SQL, Python, Power Query and Excel to automate recurring workflows, reconciliations and reporting processes.
Support month-end close, forecasting, planning and other finance cycles with timely, validated data and analysis.
Partner with finance, operations and system owners to clarify requirements, document logic and maintain transparent, repeatable reporting controls.

Experience and Personal Capabilities:

Experience delivering data analysis, dashboards, automation and recurring reporting in a business or finance environment.
Strong problem-solving skills, attention to detail and ability to work accurately with complex datasets.
Collaborative and improvement-focused mindset, with the ability to manage competing priorities during time-sensitive finance cycles.

Key Outputs:

Accurate, validated datasets, reconciliations, and reporting outputs.
Reliable dashboards, analytical models, and automated reporting processes.
Clear insights and recommendations that support finance and business decision-making.

#LI-#NM1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

b2:T1c95,

About NCR Atleos

Title: Business Operations Analyst, UAE National

Location: Dubai, UAE

Position Summary

We are looking for a Business Operations Analyst to join our Customer Services Delivery team in Dubai. In this role, you will support the day-to-day administration of customer and vendor contracts, helping to ensure that orders, invoices, renewals and supporting documentation are completed accurately and on time.

Working closely with internal stakeholders, Finance, Accounts Payable, customers and vendors, you will help keep operational activities moving efficiently while gaining valuable experience within a global technology organisation. You will receive support and mentorship to develop your skills and build a rewarding career with NCR Atleos.

This position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals.

Key Areas of Responsibility

Managing accurate and up-to-date records for customers, suppliers, contracts, purchase orders and operational activities.
Coordinating contract administration processes, including internal approvals, documentation, execution, renewals, filing and required sign-offs.
Preparing and processing customer invoices, purchase orders and Local Purchase Order requests through the relevant ERP systems.
Liaising with vendors to confirm orders, renew services and ensure required documentation is received within agreed timelines.
Acting as a key point of contact between vendors, Finance and Accounts Payable to help resolve invoice-processing and payment-related queries.
Monitoring contract and service-renewal timelines while providing administrative support to customers, suppliers and internal stakeholders when required.

Basic Qualifications

Bachelor’s degree in Business Administration or another relevant discipline.
One to two years of relevant experience in business operations, administration, contract support, procurement or a related area.
Working knowledge of Microsoft Office, particularly Word and Excel.
Strong written and verbal communication skills in English and Arabic.
Ability to manage priorities, maintain accurate records and meet agreed deadlines.
UAE citizenship, as this position forms part of NCR Atleos’ Emiratisation hiring programme.

Preferred Qualifications

Previous experience working in a multinational or matrix organisation.
Experience supporting contracts, purchase orders, invoicing or vendor-administration processes.
Familiarity with ERP or purchase-order management systems.
Experience working with Finance, Procurement or Accounts Payable teams.

Emiratisation Statement

This position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals. In line with applicable Emiratisation requirements, candidates may be asked to provide documentation confirming UAE nationality during the recruitment process.

Who we are

At NCR, our employees have been shaping the future since 1884. Our digital first approach paired with our customer centric mindset has enabled us to become the world’s enterprise technology leader for Hospitality, Retailers and Financial Institutions.
We have a variety of early career paths at NCR and so we welcome students from a range of educational disciplines. Our people make NCR and so we strive to hire the brightest minds from universities from all backgrounds to contribute to our values and add to our innovative culture.
Here at NCR we truly celebrate diversity, we believe having a diverse workforce offers an equal workplace and enables us to serve our diverse customer base.
Interested? Join us and begin your iNCRredible career journey with NCR.
Please note applications are reviewed on a rolling basis. For an update on your application status please ensure to login to your candidate portal. NCR works with a high volume of applicants and so we appreciate your patience as we review applications for future NCR iNCRedibles!

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b3:T2021,

About NCR Atleos

Title: Customer Engineer, UAE National

Location: UAE

Position Summary

We are looking for a Customer Engineer to deliver field-based technical support across an assigned territory in the UAE. You will install, maintain and repair customer equipment, with a particular focus on ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and related peripherals.

You will take ownership of customer incidents from initial response through resolution or appropriate escalation, helping to maintain service continuity and meet agreed Service Level Agreements. This role is well suited to an early-career technical professional who enjoys practical problem-solving, customer interaction and working independently in a field environment.

This position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals.

Key Areas of Responsibility

Installing, maintaining and repairing supported equipment across an assigned territory, including ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and peripherals.
Diagnosing technical issues, completing minor repairs, modular swaps and component replacements, and escalating more complex incidents to the appropriate support team.
Taking ownership of customer incidents through resolution, while meeting agreed service levels and keeping customers informed of progress.
Performing preventative maintenance and site-preparation activities, including equipment staging, cabling, installation support and basic testing.
Building effective working relationships with customers, colleagues, the Control Tower, Call Centre teams and security escorts while representing NCR Atleos professionally.
Maintaining accurate service records, customer asset data, parts inventory, expenses and activity reports, while safeguarding assigned tools, software, vehicles and documentation.
Following all applicable security and safety procedures when working on ATMs, at financial institutions and at other customer locations.

Basic Qualifications

High school diploma or an ITE, polytechnic or equivalent technical qualification in electronics, communications engineering, IT or a related discipline.
Up to one year of relevant experience in field service, retail EPOS installation or maintenance, PC hardware support, electronics or a related technical environment.
Working knowledge of Windows operating systems, Microsoft Office and PC hardware, including desktops, peripherals and basic networking equipment.
Strong mechanical and electrical aptitude, with good troubleshooting and problem-solving skills.
Ability to work independently, manage priorities and deliver accurate work within agreed deadlines.
Strong customer-service and interpersonal skills, with the ability to communicate effectively with customers and internal teams.
Ability to travel within the assigned territory, safely lift and carry tools or parts weighing up to 50 lbs. (approximately 23 kg), and work a flexible schedule that may include rotating shifts, nights, weekends, overtime and on-call support.
UAE citizenship, as this position forms part of NCR Atleos’ Emiratisation hiring programme.

Preferred Qualifications

Associate degree or equivalent technical qualification.
CompTIA A+ certification or equivalent hardware-support certification.
CCNA certification or foundational networking knowledge.
Previous experience supporting NCR Atleos or similar ATM, kiosk, EPOS or self-service equipment.

Emiratisation Statement

Who we are

At NCR, our employees have been shaping the future since 1884. Our digital first approach paired with our customer centric mindset has enabled us to become the world’s enterprise technology leader for Hospitality, Retailers and Financial Institutions.
We have a variety of early career paths at NCR and so we welcome students from a range of educational disciplines. Our people make NCR and so we strive to hire the brightest minds from universities from all backgrounds to contribute to our values and add to our innovative culture.
Here at NCR we truly celebrate diversity, we believe having a diverse workforce offers an equal workplace and enables us to serve our diverse customer base.
Interested? Join us and begin your iNCRredible career journey with NCR.
Please note applications are reviewed on a rolling basis. For an update on your application status please ensure to login to your candidate portal. NCR works with a high volume of applicants and so we appreciate your patience as we review applications for future NCR iNCRedibles!

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b4:T1b5b,

About NCR Atleos

Title: Customer Engineer

Location: Egypt, Field

Sample intro for the business

We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.

Position Summary 

The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities.

The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.

Key Areas of Responsibility

Performing customer installations, maintenance, and service calls in a timely and effective manner

Diagnosing, troubleshooting, and repairing electromechanical equipment, including ATMs and self-checkout systems

Executing preventive maintenance, corrective repairs, and full system overhauls as required

Dismantling legacy machines in the warehouse and test individual components for functionality and reuse

Managing assigned territory efficiently, prioritizing tasks to meet service level agreements

Maintaining accurate service documentation and communicate effectively with customers and internal teams

Basic Qualifications

Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field

Solid understanding of electromechanical systems and structured troubleshooting methodologies

Demonstrated problem-solving and analytical skills relevant to field service environments

Strong communication skills with the ability to interact professionally with customers

Ability to work independently, manage time effectively, and travel within an assigned territory

Preferred Qualifications 

Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment

Field service experience in a customer-facing technical role

Familiarity with preventive maintenance programs and service management tools

Additional technical certifications related to electronics or electromechanical systems

#LI-GA1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b5:T1dec,

About NCR Atleos

Job Description

Job Title: Service Planner

Location: Pakistan

Job Summary

We are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory.

The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders.

Key Responsibilities

Handle inbound and outbound calls professionally, ensuring high-quality customer interactions
Manage and process Service Requests (SRs) including:
- Reassignments
- ETA updates and adjustments
- Cancellations
- Territory changes
Complete SRs on behalf of Customer Engineers (CEs)
Maintain accurate documentation in Public Notes for all SR actions
Provide timely updates on inquiries, escalations, and service status
Coordinate via email, Skype/Lync, and internal communication tools
Monitor and address aged calls and out-of-process cases
Perform escalation management and suppression
Oversee premium freight usage and service efficiency
Track and support utilization (labor, parts, freight)
Collaborate with Services and Enablement teams
Conduct regular reviews of territory needs and service performance
Identify process improvements and provide feedback
Support Gulf operations and perform additional tasks as required

Requirements

🔹 Communication Skills

Strong verbal and written communication skills
Ability to confidently handle high-volume inbound & outbound calls
Professional email and chat communication skills

🔹 Experience

Previous experience in:

Call center, customer service, or service coordination roles
Experience managing multiple tasks and service requests simultaneously
0 - 2 years of experience.

🔹 Core Skills

Excellent written communication skills in English.
Proficiency in Arabic is an advantage.
Excellent multitasking and time management abilities
Strong organizational and coordination skills
Ability to work effectively under pressure in a fast-paced environment
Analytical and problem-solving mindset
High attention to detail

🔹 Technical Skills

Experience using ticketing or Service Request systems
Proficiency in MS Office tools
Familiarity with communication platforms (Skype, Teams, etc.)

🔹 Personal Attributes

Customer-focused with a professional attitude
Strong sense of ownership and accountability
Team player with cross-functional collaboration skills
Flexible and adaptable to changing priorities

Work Conditions

5 working days per week
2 days off (rotational)
Rotational shifts

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b6:T1fd1,

About NCR Atleos

Job Description

Job Title: Service Planner

Location: Giza, Egypt

Job Summary

We are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory.

The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders.

Key Responsibilities

Handle outbound calls professionally, ensuring high-quality customer interactions
Manage and process Service Requests (SRs) including:
- Reassignments
- ETA updates and adjustments
- Cancellations
- Territory changes
Complete SRs on behalf of Customer Engineers (CEs)
Maintain accurate documentation in Public Notes for all SR actions
Provide timely updates on inquiries, escalations, and service status
Coordinate via email, Skype/Lync, and internal communication tools
Monitor and address aged calls and out-of-process cases
Perform escalation management and suppression
Oversee premium freight usage and service efficiency
Track and support utilization (labor, parts, freight)
Collaborate with Services and Enablement teams
Conduct regular reviews of territory needs and service performance
Identify process improvements and provide feedback
Support Gulf operations and perform additional tasks as required

Requirements

🔹 Communication Skills

Strong verbal and written communication skills
Ability to confidently handle high-volume inbound & outbound calls
Professional email and chat communication skills

🔹 Experience

Previous experience in:

Call center, customer service, or service coordination roles
Experience managing multiple tasks and service requests simultaneously

🔹 Core Skills

Excellent multitasking and time management abilities
Strong organizational and coordination skills
Ability to work effectively under pressure in a fast-paced environment
Analytical and problem-solving mindset
High attention to detail

🔹 Technical Skills

Experience using ticketing or Service Request systems
Proficiency in MS Office tools
Familiarity with communication platforms (Skype, Teams, etc.)

🔹 Personal Attributes

Customer-focused with a professional attitude
Strong sense of ownership and accountability
Team player with cross-functional collaboration skills
Flexible and adaptable to changing priorities

Work Conditions

5 working days per week
2 days off (rotational)
Rotational shifts may apply

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b7:T1a61,

About NCR Atleos

Division: Financial Services Customer Operations Team

Title: Customer Success Analyst II

Grade: 9

Location: Belgrade, Serbia (hybrid)

Position Summary and Key Areas of Responsibility

A Customer Management Analyst II is required to work within North American time zones, ranging from the East Coast to Hawaii.

General Duties and Responsibilities

• Collaborate with Sales and customers to analyze reports and identify gaps in service delivery

• Oversee installation and product delivery, ensuring customer satisfaction

• Document deviations from contracts or policies

• Serve as the primary escalation point with broad service knowledge

• Build and maintain strong customer relationships

• Address inquiries and provide timely support for complaints and escalations

• Coordinate with delivery teams to meet customer requirements

• Gather data, manage internal communications, and support incident resolution

• Resolve less complex service issues using independent judgment

• Provide sales support throughout the sales process and contract lifecycle

Drive and Own Resolution

• Lead scheduled operational calls and ensure timely resolution of customer issues

• Drive processes aligned with cross-functional goals

• Maintain product knowledge and remove roadblocks to meet customer objectives

• Anticipate needs using proactive tools

• Manage escalations and diagnose broader customer impacts

Manage Cross-Functional Teams

• Lead internal and customer meetings, track issues and status updates

• Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors

• Address operational concerns across products, billing, connectivity, and security

Problem Solving

• Identify opportunities for continuous improvement

• Apply critical thinking to resolve issues and root causes

• Focus on global solutions for recurring problems

• Escalate new business opportunities to account management

Basic Qualifications

• Technical/Vocational certification or bachelor’s degree (or 1–3 years related experience)

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)

• Strong time management and multitasking skills in a fast-paced environment

• Ability to resolve issues with urgency

• Flexibility to work non-standard hours

• Effective customer-facing communication and teamwork

• Broad knowledge of service delivery principles (ITIL, LEAN).

Preferred Qualifications:

• Familiarity with Smartsheet, ServiceNow, Workday, SharePoint

• Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners

Statement to Third Party Agencies

b8:T1fdd,

About NCR Atleos

Job Description

Job Title: Service Planner

Location: Giza, Egypt

Job Summary

We are seeking a highly organized and proactive Service Coordinator to manage inbound and outbound calls while supporting Service Request (SR) operations across the Gulf territory.

The ideal candidate is a strong multitasker who can handle high call volumes, coordinate service activities, and ensure timely communication between internal teams and stakeholders.

Key Responsibilities

Handle inbound and outbound calls professionally, ensuring high-quality customer interactions
Manage and process Service Requests (SRs) including:
- Reassignments
- ETA updates and adjustments
- Cancellations
- Territory changes
Complete SRs on behalf of Customer Engineers (CEs)
Maintain accurate documentation in Public Notes for all SR actions
Provide timely updates on inquiries, escalations, and service status
Coordinate via email, Skype/Lync, and internal communication tools
Monitor and address aged calls and out-of-process cases
Perform escalation management and suppression
Oversee premium freight usage and service efficiency
Track and support utilization (labor, parts, freight)
Collaborate with Services and Enablement teams
Conduct regular reviews of territory needs and service performance
Identify process improvements and provide feedback
Support Gulf operations and perform additional tasks as required

Requirements

🔹 Communication Skills

Strong verbal and written communication skills
Ability to confidently handle high-volume inbound & outbound calls
Professional email and chat communication skills

🔹 Experience

Previous experience in:

Call center, customer service, or service coordination roles
Experience managing multiple tasks and service requests simultaneously

🔹 Core Skills

Excellent multitasking and time management abilities
Strong organizational and coordination skills
Ability to work effectively under pressure in a fast-paced environment
Analytical and problem-solving mindset
High attention to detail

🔹 Technical Skills

Experience using ticketing or Service Request systems
Proficiency in MS Office tools
Familiarity with communication platforms (Skype, Teams, etc.)

🔹 Personal Attributes

Customer-focused with a professional attitude
Strong sense of ownership and accountability
Team player with cross-functional collaboration skills
Flexible and adaptable to changing priorities

Work Conditions

5 working days per week
2 days off (rotational)
Rotational shifts may apply

#LI-ES2

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Statement to Third Party Agencies

b9:Tcb1,

Responsibilities:

Provide customer support and ensure success with NCR Atleos services and solutions;
Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs;
Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability;
Collaborate with Sales and customers to analyze reports and identify gaps in service delivery;
Oversee installation and product delivery, ensuring customer satisfaction;
Document deviations from contracts or policies;
Serve as the primary escalation point with broad service knowledge;
Build and maintain strong customer relationships;
Address inquiries and provide timely support for complaints and escalations;
Coordinate with delivery teams to meet customer requirements;
Gather data, manage internal communications, and support incident resolution;
Resolve less complex service issues using independent judgment;
Provide sales support throughout the sales process and contract lifecycle;
Lead scheduled operational calls and ensure timely resolution of customer issues;
Drive processes aligned with cross-functional goals;
Maintain product knowledge and remove roadblocks to meet customer objectives;
Anticipate needs using proactive tools;
Manage escalations and diagnose broader customer impacts;
Lead internal and customer meetings, track issues and status updates;
Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors;
Address operational concerns across products, billing, connectivity, and security;
Identify opportunities for continuous improvement;
Apply critical thinking to resolve issues and root causes;
Focus on global solutions for recurring problems;
Escalate new business opportunities to account management.

Requirements:

Technical/Vocational certification or bachelor's degree (or 1–3 years related experience);
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams);
Strong time management and multitasking skills in a fast-paced environment;
Ability to resolve issues with urgency;
Flexibility to work non-standard hours;
Effective customer-facing communication and teamwork;
Broad knowledge of service delivery principles (ITIL, LEAN);
Familiarity with Smartsheet, ServiceNow, Workday, SharePoint;
Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services.

Working conditions:

Private Health Insurance;
Employee Referral Bonus Program;
Wellbeing Resources;
Baby Bonus;
Life, Accident & Disability Insurance;
Numerous opportunities for internal career pathing and advancement;
Discounts for employees at NCR Atleos partners.

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Role: Customer Management Specialist

Location: Istanbul, Turkey

Role Summary:

Key Responsibilities:

Manage and develop relationships with assigned customer accounts.

Act as the primary point of contact for customers and lead regular business reviews.

Drive customer adoption, satisfaction, retention, and growth opportunities.

Monitor customer health, identify risks, and implement improvement plans.

Prepare and deliver KPI reports, performance reviews, and customer presentations.

Support contract renewals, invoicing activities, Time & Material (T&M) reporting, and collections when required.

Handle customer inquiries, complaints, escalations, and incident management activities.

Coordinate with Sales, Operations, Engineering, and Support teams to ensure successful service delivery.

Gather and analyze customer feedback and provide recommendations for service improvements.

Apply project management principles to support deployments, installations, and customer initiatives.

Ensure compliance with contractual obligations and document any service delivery deviations.

Identify upsell and cross-sell opportunities and support revenue growth initiatives.

Requirements:

Experience in Customer Success, Account Management, Service Delivery, Client Management, or a related customer-facing role.

Experience in service management and working within a matrix organization.

Strong customer relationship management and stakeholder engagement skills.

Experience managing customer escalations and service delivery activities.

Good analytical skills with the ability to interpret customer and operational data.

Strong communication, presentation, and problem-solving abilities.

Situational leadership capabilities and the ability to influence stakeholders.

Demonstrates empathy, builds customer trust, and instills confidence.

Fluent in Turkish and English (written and spoken) or other local language requirements as applicable.

Key responsibilities:

Experience and Personal Capabilities:

Key Outputs:

Position Summary

Key Areas of Responsibility

Basic Qualifications

Preferred Qualifications

Emiratisation Statement

Who we are

Position Summary

Key Areas of Responsibility

Basic Qualifications

Preferred Qualifications

Emiratisation Statement

Who we are