8b:I[124880,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"CompanyBackLink"] 8c:"CompanyFavoriteButton" 8d:I[145917,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"$8c"] 8e:"CompanyVacancyTabs" 8f:I[244710,["$3","$49","$6","$4a","$4b","$4c","$4d","$4e","$4f","$9","$50","$51","$52","$7","$53","$54","$55","$e","$56","$f","$57","$58","$d","$59","$5a","$13","$11","$5b","$5c","$5d","$5e","$a","$5f","$60","$61","$62","$63","$b","$64","$65","$66"],"$8e"] 90:T1dbb,

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

Reporting to the VP Sales, North America, you will define and execute a short and long-term strategy for our US Independent business that elevates brand presence, retail excellence, strengthens partnerships, and delivers sustainable brand first revenue growth without compromising Jellycat’s elevated positioning.

You will work closely with your US Commercial management team to deliver go-to-market plans and be responsible for setting and aligning on annual budget plans/product forecasts and how you will achieve those, understanding that we would never compromise brand positioning (Luxury) in favor of revenue, so this is critical in the underpinning of everything we do.

This position will require you to spend time in the field supporting, developing and coaching your regional sales team, comprised of 3 Heads of Sales and their regional teams, to ensure brand standards are maintained and sales objectives are achieved.

The Director, Independent Sales – East Coast is a senior management appointment, and we are looking for someone to join the US Sales team who wants to take on this exciting role with both hands.

This candidate must be located in a major metropolitan area, or citadel, on the EAST COAST. Your time will be mix of field based management, remote work, and regular visits to our NYC and Minneapolis offices.

You'll be:

Commercial Strategy & Business Leadership

Developing and executing short- and long-term commercial strategies that support revenue growth, market expansion, and customer development.
Owning the commercial performance of the assigned U.S. territory, representing approximately half of the Independent business.
Identifying emerging market trends, customer opportunities, and competitive dynamics to inform strategic decision-making.
Evaluating new distribution opportunities, territory investments, and customer growth initiatives.
Driving execution of strategic priorities while ensuring alignment with company goals and brand standards.
Serving as a key contributor to commercial planning and broader North American business strategy.

Organizational Leadership

Leading, developing, and inspiring a team of Heads of Sales, creating a high-performance culture centered on accountability, collaboration, and results.
Partnering with Sales Training team to provide coaching, mentorship, and leadership development to strengthen organizational capability and prepare future leaders.
Fostering employee engagement and supporting a culture aligned with Jellycat's values.
Ensuring organizational structures, resources, and capabilities are optimized to achieve business objectives.

Customer & Market Leadership

Building and maintaining executive-level relationships with key customers and strategic partners.
Leading high-impact commercial discussions, negotiations, and strategic business reviews with priority accounts.
Serving as an advocate for customer needs while balancing company objectives and brand integrity.
Collaborating with Marketing, Demand Planning, Operations, and Finance teams to support successful execution of business initiatives.
Leveraging customer and market insights to influence product, inventory, and go-to-market decisions.

Customer & Market Leadership

Acting as a trusted partner to senior leadership by providing market intelligence and recommendations that inform business strategy.
Collaborating across departments to drive organizational alignment and effective execution of company priorities.
Influencing commercial decision-making related to product launches, territory investments, customer segmentation, and resource allocation.
Representing the sales organization in leadership discussions and strategic planning initiatives.

Leadership Responsibilities

Leading a multi-level sales organization overseeing three direct-report Heads of Sales, who oversee 30+ Regional Sales Managers
Championing a culture of accountability, continuous improvement, and leadership excellence.
Partnering with HR and Field Training to Establish clear performance expectations and support professional growth across all levels of the organization.
Driving succession planning and organizational readiness for future growth.

You'll have:

10+ years' experience as an experienced senior commercial professional, including 7+ years of senior leadership experience [managing large, multi-regional sales teams].
Candidates must have experience in luxury or premium retail, as well as independent channel account experience.
A passion for brands, retail, and customer experience.
The ability to lead with resilience and confidence, maintaining clarity and focus when priorities shift and challenges arise.
A strong strategic and commercial mindset with a track record of delivering growth in complex, fast-paced environments.
Exceptional communication and influencing skills; confident presenting to senior stakeholders and leading high-level negotiations.
The ability to coach, develop, and inspire teams, fostering a culture of accountability and excellence.
The ability to be highly organized, financially literate, and comfortable with data-driven decision-making.
Must reside in or be based within the managed region

Physical Requirements:

40% - 50% travel is required within your region [8-10 business days per month]
Prolonged periods of sitting at a desk and working on a computer.
Ability to remain standing and walking for extended periods when in the field with your teams.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.

Compensation:

$175k - $195k

91:T1dbb,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Director, Independent Sales – Western Region is a senior management appointment, and we are looking for someone to join the US Sales team who wants to take on this exciting role with both hands.

This candidate must be located in a major metropolitan area, or citadel, in the Western Region. Your time will be mix of field based management, remote work, and regular visits to our corporate offices.

You'll be:

Commercial Strategy & Business Leadership

Developing and executing short- and long-term commercial strategies that support revenue growth, market expansion, and customer development.
Owning the commercial performance of the assigned U.S. territory, representing approximately half of the Independent business.
Identifying emerging market trends, customer opportunities, and competitive dynamics to inform strategic decision-making.
Evaluating new distribution opportunities, territory investments, and customer growth initiatives.
Driving execution of strategic priorities while ensuring alignment with company goals and brand standards.
Serving as a key contributor to commercial planning and broader North American business strategy.

Organizational Leadership

Leading, developing, and inspiring a team of Heads of Sales, creating a high-performance culture centered on accountability, collaboration, and results.
Partnering with Sales Training team to provide coaching, mentorship, and leadership development to strengthen organizational capability and prepare future leaders.
Fostering employee engagement and supporting a culture aligned with Jellycat's values.
Ensuring organizational structures, resources, and capabilities are optimized to achieve business objectives.

Customer & Market Leadership

Building and maintaining executive-level relationships with key customers and strategic partners.
Leading high-impact commercial discussions, negotiations, and strategic business reviews with priority accounts.
Serving as an advocate for customer needs while balancing company objectives and brand integrity.
Collaborating with Marketing, Demand Planning, Operations, and Finance teams to support successful execution of business initiatives.
Leveraging customer and market insights to influence product, inventory, and go-to-market decisions.

Customer & Market Leadership

Acting as a trusted partner to senior leadership by providing market intelligence and recommendations that inform business strategy.
Collaborating across departments to drive organizational alignment and effective execution of company priorities.
Influencing commercial decision-making related to product launches, territory investments, customer segmentation, and resource allocation.
Representing the sales organization in leadership discussions and strategic planning initiatives.

Leadership Responsibilities

Leading a multi-level sales organization overseeing three direct-report Heads of Sales, who oversee 30+ Regional Sales Managers.
Championing a culture of accountability, continuous improvement, and leadership excellence.
Partnering with HR and Field Training to Establish clear performance expectations and support professional growth across all levels of the organization.
Driving succession planning and organizational readiness for future growth.

You'll have:

10+ years' experience as an experienced senior commercial professional, including 7+ years of senior leadership experience [managing large, multi-regional sales teams].
Candidates must have experience in luxury or premium retail, as well as independent channel account experience.
A passion for brands, retail, and customer experience.
The ability to lead with resilience and confidence, maintaining clarity and focus when priorities shift and challenges arise.
A strong strategic and commercial mindset with a track record of delivering growth in complex, fast-paced environments.
Exceptional communication and influencing skills; confident presenting to senior stakeholders and leading high-level negotiations.
The ability to coach, develop, and inspire teams, fostering a culture of accountability and excellence.
The ability to be highly organized, financially literate, and comfortable with data-driven decision-making.
Must reside in or be based within the managed region.

Physical Requirements:

40% - 50% travel is required within your region [8-10 business days per month]
Prolonged periods of sitting at a desk and working on a computer.
Ability to remain standing and walking for extended periods when in the field with your teams.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.

Compensation:

$175k - $195k

92:Tf4f,

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We're seeking a WMS Developer with Körber Warehouse Advantage experience to join our team managing and optimizing our warehouse management operations. You'll configure and optimize Körber Warehouse Advantage, ensuring seamless integration with Dynamics 365 Finance & Operations and our broader technology stack to support e-commerce operations and enterprise supply chain processes. You'll work in large scale transaction processing environments where reliability and data integrity are critical, providing hands on implementation support, operational expertise and strategic consulting on warehouse management approaches and best practices.

You'll be;

Designing and developing integration solutions using D365 F&O APIs and Körber Warehouse Advantage, with careful attention to ERP data flows, reconciliation requirements and financial data integrity.
Building and maintaining Azure based integration workflows using Azure Integration Services.
Troubleshooting complex distributed systems methodically, working across multiple integration points and environments to identify root causes.
Collaborating on system architecture decisions and technical problem-solving with the wider team.
Configuring and optimising Körber Warehouse Advantage to meet business requirements.
Managing integrations between Körber Warehouse Advantage and D365 F&O to support seamless inventory and logistics operations.
Designing and implementing warehouse management processes aligned with ERP requirements.
Supporting and optimising shipping, receiving, inventory management and order fulfilment workflows.
Conducting business process analysis and recommending improvements to the WMS.
Troubleshooting warehouse operations issues and providing subject matter expertise to Operations teams.
Documenting technical solutions, architectural decisions and system knowledge clearly to support team handovers and knowledge sharing.

You'll have;

3-5+ years' professional experience working with systems integrations.
A strong understanding of D365 F&O configuration and customisation options.
Familiarity with D365 F&O Service Layer, including OData/REST APIs, for integration purposes.
A strong understanding of ERP data models and master data management.
Experience with SQL Server, including the ability to optimise queries.
Advanced, hands-on experience implementing and configuring Körber Warehouse Advantage (WA).
Expert knowledge of Körber WA workflows, including receiving, putaway, picking, packing and shipping.
A deep understanding of inventory management, wave management and labour management within Körber WA.
Experience integrating Körber WA with ERP systems and other applications.
Familiarity with Körber WA reporting and analytics capabilities.
Strong knowledge of warehouse best practices, with the ability to optimise WMS operations.
The ability to communicate complex technical concepts clearly and document solutions effectively.

93:Tfed,

We are looking for a Regional Sales Manager to take ownership of our independent retail accounts and selected key accounts across Poland.

You'll focus on maximising sales opportunities within your existing portfolio, developing strong relationships with retailers and identifying new business opportunities to drive growth across the territory.

Working closely with the Sales Lead, Northern & Eastern EU, you'll help establish and execute the commercial strategy for your region.

This role will be based in Poland, with an initial training period at our London Headquarters in White City.

You must be able and willing to travel within your territory, as well as to London for meetings and trade shows as required.

Fluency in both Polish and English is essential for this position.

You'll be:

Developing and executing the territory growth strategy alongside the Sales Lead Northern and Eastern Europe.
Forecasting seasonal product and revenue performance across your territory.
Presenting new collections and ranges to your accounts.
Maintaining regular contact and visiting retailers and buyers to develop strong commercial relationships.
Working closely with the customer service team to ensure enquiries, orders and deliveries are managed to a high standard.
Identifying new business opportunities and growing the region through a strategic approach.
Attending relevant in-country trade shows.
Supporting the in-country seasonal launch conference.
Applying strong commercial awareness to make brand-appropriate decisions.
Providing regular updates on key meetings, opportunities and territory growth.
Ensuring Jellycat is represented in the right points of distribution, aligned with our premium and luxury brand positioning and presentation.

You'll have:

Previous experience as an Account Manager or Regional Sales Manager in Poland.
Proven experience managing a portfolio of accounts, ideally with wholesale and/or premium or luxury brand experience.
A track record of growing a territory through a commercial and strategic approach.
High levels of accuracy, reliability and attention to detail.
A personable and positive approach, with the ability to maximise sales through professional relationships while understanding commercial limitations.
An appreciation of the Jellycat brand, including its distinctive tone and communication style.
Confidence in making commercial decisions, while knowing when to seek direction from more senior team members.
Strong skills in Excel and PowerPoint.
The ability to understand the wider commercial context of account management, working collaboratively with different internal teams and communicating clearly and concisely.
Fluency in Polish and English, both written and spoken.

94:T134f,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand. As a result, we are hiring a dedicated Accounts Receivable & Credit Specialist who will be responsible for the resolution of current and past due balances, and credit granting process within an assigned territory. This includes the consistent application of a credit policy, credit review of existing customers, and assessing the creditworthiness of potential customers.

You'll be:

Resolving current and past due accounts in a highly professional manner and with a best-in-class customer service approach through both verbal and written communication.
Analyzing and monitoring A/R.
Researching and resolving incoming inquiries relative to accounts receivable, billing, and collections.
Answering and returning customer calls and emails regarding their accounts, making necessary adjustments and processing payments.
Making credit decisions at the account and order level based on established parameters.
Establishing and maintaining internal and external customer relationships through superior communication and customer service skills.
Providing updates on A/R integrity to the Senior Credit Manager and other internal stakeholders.
Making suggestions for process improvements.
Performing other duties and projects as assigned.

You'll have:

A high school diploma or equivalent required.
At least 1 year of related experience.
Proficiency in Microsoft Office.
Experience in business-to-business (B2B) accounts receivable.
The ability to collaborate and communicate verbally and in writing in a clear and professional manner with internal and external customers.
Strong organizational and prioritization skills, with the ability to manage competing deadlines, adapt to changing business needs, and bring a flexible, innovative approach to problem-solving.
A positive, solutions-oriented mindset, with the ability to remain composed, professional, and collaborative in a fast-paced environment, particularly when navigating challenging situations or competing priorities.
The ability to work independently and as part of a team.
An Associate’s or Bachelor’s degree in a finance-related field preferred.
Experience in credit/risk management preferred.
Experience with D365 preferred.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Compensation:

$25.00 - $30.00 per hour

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.

95:T1405,

The Sales Planner supports the Country Manager and wider Sales team by coordinating customer and sales inputs, tracking commercial performance and preparing analysis to support decision making.

Working closely with Account Managers, Sales Managers and the Planning & Commercial Insights Manager, the role helps ensure regional plans, forecasts and reporting are accurate, timely and aligned to global planning standards.

The role acts as the coordination point between Sales, Planning and Finance, supporting planning processes through robust reporting, scenario analysis and governance, whilst ensuring customer and commercial inputs are accurately represented within the broader planning cycle.

You'll be;

Sales Planning & Coordination:

Consolidating customer, account manager and regional sales inputs into a single regional sales file.
Supporting the preparation of sales plans, forecasts and forecast submissions.
Ensuring all planning assumptions, risks and opportunities are documented and maintained.
Coordinating inputs for planning and commercial review meetings.
Tracking customer commitments and communicate changes to relevant stakeholders.

Performance Reporting:

Producing weekly and monthly sales reporting.
Monitoring sales performance versus forecast, budget and prior year.
Highlighting risks, opportunities and significant variances.
Preparing analysis by customer, product category and channel.
Maintaining reporting accuracy and data quality.

Commercial Support:

Supporting Account Managers and Sales Managers with customer performance analysis.
Preparing customer planning packs and supporting reports.
Assisting with scenario modelling and commercial analysis.
Providing visibility of stock availability, customer commitments and sales trends.

Planning Governance:

Coordinating regional submissions into planning processes.
Ensuring deadlines, templates and reporting standards are followed.
Maintaining planning trackers, action logs and decision records.
Acting as a liaison between Sales, Finance and Planning teams.

Planning Process & Governance:

Supporting the Planning & Commercial Insights Manager in embedding standardised planning and reporting processes across regions.
Ensuring regional reporting and submissions are completed in line with agreed planning governance and timelines.
Maintaining planning templates, trackers and reporting tools.
Supporting continuous improvement initiatives relating to reporting, planning accuracy and data quality.
Acting as the regional point of contact for planning process adoption and compliance.

You'll have;

Essential:

2-4 years' experience in Sales Analysis, Commercial Analysis, Sales Planning, Merchandising or a similar analytical role.
Strong analytical and numerical skills with the ability to interpret data and identify actionable insights.
Advanced Excel skills, including data manipulation, reporting and forecasting.
Experience producing sales, forecast and performance reporting.
Strong organisational skills with excellent attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong communication skills and ability to work collaboratively across teams.
Commercially aware, proactive and solutions-oriented approach.
Confident challenging assumptions and using data to support decision making.

Desirable:

Experience within wholesale, retail, consumer goods or a branded business.
Exposure to planning, forecasting, budgeting or sales operations processes.
Experience using Power BI, Dynamics 365, SAP or similar ERP/reporting platforms.
Understanding demand planning, inventory planning or S&OP processes.
Experience building dashboards, reports and scenario analysis.
Continuous improvement mindset with an interest in planning, analytics and commercial operations.

96:T1887,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Sales Coordinator supports Regional Sales Teams through order management, reporting, and sales administration. This role serves as a key operational partner to Regional Sales Managers by maintaining customer records, communicating cross-functionally across the business, developing performance reporting, and providing support to help the Regional Sales Teams function efficiently.

You'll be:

Order, Account & Data Management

Maintaining proactive oversight of all order-related exceptions to ensure clean, accurate, and efficient order flow throughout the region
Entering orders & managing back-orders for Regional Sales team, ensuring all are accurately input
Checking stock availability & allocation
Providing regular updates to Regional Sales Managers on their order & back-order status
Ensuring customer information is updated and maintained on internal systems
Processing new customer applications

Reporting & Analysis

Ensuring accuracy, completeness, and ongoing upkeep of all territory-related sales reports and systems
Maintaining high-quality data that enables Regional Sales Managers and leadership to make informed decisions
Ensuring account information and order details are current and reliable
Creating, maintaining, and distributing regional sales reports to support Regional Sales Managers and sales leadership.
Tracking regional sales activity and account status updates, while ensuring data accuracy and timely reporting.
Partnering with Regional Sales Managers to develop customized reporting that supports territory management, customer planning, and business reviews.

Team Support

Supporting the Sales team with any other administrative tasks as & when required
Helping to train/guide new team members when required

Cross-Functional Coordination

Providing effective, timely support across the broader sales and operations ecosystem by partnering closely with cross-functional teams
Serving as a central support resource to ensure seamless coordination across customer service, credit, operations, and the extended sales organization
Working closely alongside the internal teams to ensure orders are shipped accurately, punctually & according to customer requirements
Building solid, positive relationships & maximizing revenue opportunities

You'll have:

1+ years’ experience in an administrative, sales support, or sales operations role.
Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, lookups, reporting, and spreadsheet management.
Strong analytical and problem-solving skills, with the ability to organize, interpret, and present sales data effectively.
Ability to create meaningful reports and translate data into actionable insights for business partners.
Experience with order processing, order management, and shipping, with strong attention to detail.
Experience utilizing reporting and business intelligence tools, including Power BI and Microsoft Dynamics 365, preferred.
Excellent oral and written communication skills, with the ability to build and maintain positive internal and external relationships.
Strong organizational and time management skills, with the ability to manage multiple priorities, meet deadlines, and take ownership of responsibilities.
Ability to work effectively in a fast-paced, high-pressure environment.
A positive, flexible, and proactive team player with a collaborative, can-do attitude.
A genuine love and appreciation for the Jellycat brand.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Compensation:

$55,000 - $65,000

97:T163d,

You’ll join Jellycat as our D365 Finance expert, helping our UK and US Finance teams get the very best from the system. From resolving complex functional issues and supporting month-end close to spotting opportunities to improve processes, you’ll have a real impact on how Finance operates day to day.

You’ll work closely with our ERP Support Analyst, Finance teams and external partners, combining your Finance knowledge with your D365 expertise to solve problems, drive improvements and create better ways of working as Jellycat continues to grow.

You'll be;

Acting as the subject matter expert for D365 Finance across the UK and US, providing specialist functional support for issues escalated by the ERP Support Analyst and IT Service team.
Investigating and resolving complex finance issues across general ledger, accounts payable, accounts receivable, cash and bank management, fixed assets and tax (UK VAT and US sales tax), identifying root causes and driving permanent fixes.
Supporting month-end and year-end close in both regions, resolving posting, period, revaluation and reconciliation issues promptly so that close timetables are met.
Supporting intercompany and multi-currency processes between the UK and US legal entities, including intercompany postings, settlements and foreign exchange revaluation.
Monitoring and troubleshooting finance integrations and data flows, such as bank statement imports, payment files, journal imports and the financial impact of supply chain transactions.
Acting as the functional escalation point to the managed service partner for finance issues, providing clear and detailed tickets, challenging proposed solutions where needed and validating fixes with the business before closure.
Leading the functional response to Priority 1/major incidents affecting payments, invoicing, close or financial reporting, working with the business and the partner until service is restored.
Partnering with Finance, Accounts and Commercial teams in the UK and US to understand regional processes and statutory requirements, identify improvement opportunities and get the most from D365.
Reviewing and shaping finance change and enhancement requests, providing functional design input, configuration (e.g. posting profiles, financial dimensions and workflows) and business impact assessment.
Planning and carrying out testing of fixes, configuration changes and Microsoft service updates, including regression testing of key finance processes before release.
Supporting financial reporting and audit requirements, including report configuration, data extracts and evidence of system controls.
Coaching and upskilling the ERP Support Analyst and IT Service team on finance processes, and producing finance process guides and knowledge articles in HaloITSM.
Providing support across UK and US time zones, including regular work outside core hours to ensure overlap between regions, particularly around month-end.
Providing finance expertise for future D365 rollouts to other regions, including design, testing, go-live and hypercare.

You'll have;

Proven experience in an ERP application support or functional consultant role, with hands-on experience of Microsoft Dynamics 365 Finance (or Dynamics AX) essential.
Strong functional knowledge of core finance processes, including record-to-report, procure-to-pay, order-to-cash, and month-end and year-end close.
Experience configuring D365 Finance, including chart of accounts, financial dimensions, posting profiles, number sequences and approval workflows.
Experience supporting multi-entity, multi-currency ERP environments, including intercompany accounting and foreign exchange revaluation, such as across UK and US legal entities.
A strong understanding of how D365 Finance interacts with Supply Chain Management, including inventory costing, invoice matching and inventory valuation.
Experience with D365 financial reporting (Financial Reporter), Electronic Reporting and Power BI, alongside advanced Excel skills. Working knowledge of SQL would be an advantage.
Experience supporting finance integrations, including bank statement imports, payment files and the Data Management Framework.
Experience using IT Service Management tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage.
Experience working with third-party managed service or support partners, including escalation and SLA management.
Microsoft Certified: Dynamics 365 Finance Functional Consultant (MB-310) and/or ITIL v4 Foundation certification would be an advantage.
Strong written communication skills, with the ability to create clear user guides and explain technical issues in plain language.

98:T148f,

You’ll join Jellycat as our D365 Supply Chain expert, helping our UK and US teams get the very best from the system. From resolving complex functional issues and supporting critical supply chain processes to spotting opportunities to improve how we work, you’ll have a real impact on how our operations run day to day.

You’ll work closely with our ERP Support Analyst, Supply Chain teams and external partners, combining your Supply Chain knowledge with your D365 expertise to solve problems, drive improvements and create better ways of working as Jellycat continues to grow.

You'll be;

Acting as the subject matter expert for D365 Supply Chain Management across the UK and US, providing specialist functional support for issues escalated by the ERP Support Analyst and IT Service team.
Investigating and resolving complex supply chain issues across procurement, inventory management, warehouse management, sales order processing, product and master data, and transfer and shipping processes.
Identifying the root cause of recurring supply chain issues and driving permanent fixes, working with the business and the managed service partner.
Monitoring and troubleshooting EDI and integration flows (e.g. orders, ASNs, invoices and warehouse or 3PL interfaces), resolving failed or stuck messages and their underlying causes.
Acting as the functional escalation point to the managed service partner for supply chain issues, providing clear and detailed tickets, challenging proposed solutions where needed and validating fixes with the business before closure.
Leading the functional response to Priority 1/major incidents affecting receiving, fulfilment or shipping, working with the business and the partner until service is restored.
Partnering with Supply Chain, Warehouse, Customer Service and Finance teams in the UK and US to understand regional processes, identify improvement opportunities and get the most from D365.
Reviewing and shaping supply chain change and enhancement requests, providing functional design input, configuration and business impact assessment.
Planning and carrying out testing of fixes, configuration changes and Microsoft service updates, including regression testing of key supply chain processes before release.
Coaching and upskilling the ERP Support Analyst and IT Service team on supply chain processes, and producing supply chain process guides and knowledge articles in HaloITSM.
Providing support across UK and US time zones, including regular work outside core hours to ensure overlap between regions.
Providing supply chain expertise for future D365 rollouts to other regions, including design, testing, go-live and hypercare.

You'll have;

Proven experience in an ERP application support or functional consultant role, with hands-on experience of Microsoft Dynamics 365 Supply Chain Management (or Dynamics AX) essential.
Strong functional knowledge of end-to-end supply chain processes, including procure-to-pay, order-to-cash, inventory and warehouse management, and product and master data management.
Experience with D365 Warehouse Management, including the Warehouse Management mobile app, highly desirable.
An understanding of how Supply Chain Management interacts with D365 Finance, including inventory costing, posting and invoice matching.
Experience supporting EDI and system integrations, including troubleshooting failed messages, batch jobs and the Data Management Framework, with exposure to Azure Integration Services considered an advantage.
Experience supporting multi-entity, multi-region ERP environments, such as UK and US legal entities.
Experience using IT Service Management tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage.
Experience working with third-party managed service or support partners, including escalation and SLA management.
Familiarity with D365 reporting and Power BI, with working knowledge of SQL considered an advantage.
Familiarity with Microsoft 365 and Entra ID.
Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant (MB-330) and/or ITIL v4 Foundation certification would be an advantage.
Strong written communication skills, with the ability to create clear user guides and explain technical issues in plain language.

99:Tc2a,

We’re looking for a Senior Digital Designer to join our expanding Creative team in London. Sitting within the Digital team, you’ll play a key role in delivering premium digital creative across our core channels, helping bring the Jellycat brand to life through engaging and distinctive design. Working closely with designers, developers and copywriters, you’ll take ownership of multiple projects, creating high-quality digital experiences that support our brand and commercial objectives.

You'll be;

Designing digital assets across website, e-commerce, email marketing and paid social channels.
Bringing campaign concepts and brand direction to life through engaging digital design.
Creating visually compelling email campaigns that drive engagement and support key messages.
Developing digital advertising and paid social content that captures attention and strengthens brand awareness.
Collaborating with Creative, Marketing and wider cross-functional teams to deliver high-quality creative work.
Working alongside designers, developers and copywriters to ensure a consistent brand experience across digital touchpoints.
Managing multiple projects and priorities in a fast-paced environment.
Optimising creative assets for different platforms, formats and performance requirements.

You'll have;

A degree in Digital Design, UX/UI or a related discipline, or equivalent professional experience.
Significant experience within digital design, ideally in an e-commerce or digital marketing environment.
A strong portfolio showcasing digital campaigns, web design, e-commerce projects and brand storytelling.
Advanced skills in Figma and strong working knowledge of Adobe Creative Suite, including Photoshop and Illustrator.
A solid understanding of UX/UI principles, customer journeys and digital marketing objectives.
Excellent attention to detail and the ability to deliver high-quality work to deadline.
Experience managing multiple projects and balancing competing priorities.
Strong communication skills and confidence collaborating with cross-functional teams.
A proactive approach, with the ability to take ownership from concept through to delivery.
A passion for digital creativity and creating joyful, distinctive design.

9a:T2943,

Jellycat Labs is Jellycat's innovation division, working with factory, mill and research partners to bring automation, AI quality control and process innovation to how our products are made, contributing to the long term future of the Jellycat brand.

This role is for a highly organised and hands on Project Manager who thrives on getting into the detail of delivery. Working within Jellycat's Global Projects team and embedded in Jellycat Labs, the role takes ownership of Labs projects across automation, AI vision quality control, process innovation and enabling technologies, from initiation through to closure, applying Jellycat's project governance and methodology consistently and reliably.

Working directly with our Jellycat Labs team, the role requires an individual who can manage several concurrent projects at pace - translating requirements and plans into tangible progress, keeping stakeholders informed, and flagging risks and issues early.

The role spans a diverse portfolio, so the successful candidate will be equally comfortable running a feasibility study with a university or technology partner, taking a proof of concept through to a pilot, and running a trial at a partner factory through to handover to Production. They will adapt their approach to suit each project, applying stage gated, predictive and iterative techniques as appropriate.

This role is designed for someone who thrives on structured delivery, is comfortable managing multiple work-streams simultaneously, and takes pride in seeing a project through cleanly from kick-off to benefits realisation. The ideal candidate is highly organised, detail-oriented, and confident working directly with stakeholders at all levels to keep projects on track.

The role includes occasional travel to UK universities and research institutes and, as the role develops, opportunities to attend trade shows in Europe and Asia and visit our factory partners in Asia.

The Jellycat Labs Project Manager will manage projects across four core areas:

Automation and robotics: fabric handling, single-ply separation and sewing automation, from feasibility through proof of concept to pilot cell.
AI vision quality control: inspection trials and proofs of concept with technology vendors and integrators.
Process innovation with factory partners: pilots and trials at partner factories in Vietnam, Indonesia and China, including data capture and line monitoring, with handover to Production on success.
Enabling technologies: materials and process research such as gravimetric stuffing, 3D weft knitting and fabric inspection, run with mills, universities and specialist partners.

You'll be:

Project Delivery: Taking ownership of assigned projects from initiation through to closure, developing and maintaining project plans, schedules and budgets, and ensuring delivery on time, within scope and to the agreed quality standard. Embracing hands-on involvement in all project phases, actively engaging with team members, stakeholders and vendors to maintain project momentum.

Governance & Methodology: Applying Jellycat's project management methodology, templates and governance consistently, ensuring every project has a clear scope, business case, RAID log and benefits tracking, and progressing projects through agreed stage gates.

Stakeholder Engagement: Building strong working relationships with project sponsors, business stakeholders and delivery partners, providing clear, regular updates on progress, risks and decisions needed.

Risk & Issue Management: Proactively identifying, logging and managing project risks and issues, escalating promptly to Jellycat Labs leadership for decisions and to the Global Head of Projects for methodology and resourcing support.

Cross-Functional Coordination: Coordinating work across business, technical and third-party teams involved in each project, ensuring dependencies are understood and tracked, and that everyone involved knows what's expected of them and by when. This includes working closely with the Labs Senior Innovation Project Engineer in Vietnam and with Jellycat's Vietnam and Korea teams on factory-based trials and pilots.

Tailored Delivery Approach: Selecting and tailoring the right delivery approach for each project, including stage-gated approaches for feasibility and pilot work, iterative and test-and-learn approaches for early-stage innovation, and agile or hybrid approaches for data and digital elements, while staying within Jellycat's governance framework.

Technical & Partner Coordination: Working hand-in-hand with Jellycat's quality, production, sourcing, operations, product and technology teams, as well as external partners including factories, mills, universities, research institutes, technology vendors and integrators, to manage trials, samples, prototypes, testing and their dependencies.

Quality, Compliance & Readiness: Ensuring each project meets the relevant quality, product safety, regulatory and technical standards, planning testing and validation activities and confirming operational readiness before handover to Production.

Uncertainty & Decision Points: Managing projects with high levels of uncertainty by setting clear hypotheses, milestones and go/no-go criteria, and bringing the right evidence to sponsors so decisions can be made quickly.

Reporting & Continuous Improvement: Owning the Labs master project and partner tracker in Monday.com and keeping status reporting accurate and up to date. Preparing project content for the Labs Steerco and biweekly CEO sprint review. Contributing to the continuous improvement of Jellycat's project methodology and ways of working, sharing lessons learned at project closure.

Partner, Contract & IP Management: Managing the Labs partner portfolio, including NDAs, scopes of work, contracts and IP terms. Running supplier onboarding through Omnea, supporting tenders with the Procurement team, and managing purchase orders and spend tracking against approval limits. Protecting confidential and partner-sensitive information, and keeping master partner, contact and contract records accurate, securely stored and audit-ready.

You'll have:

Proven experience delivering projects end-to-end, ideally within a fast-paced, multi-project environment covering a mix of project types.

Demonstrable experience managing projects in at least two, ideally more, of the following areas, with an understanding of the delivery considerations across all five:
- Research & Development: Experience managing feasibility, prototyping, testing and validation with universities, research institutes or technology partners, ideally within consumer products, textiles or manufacturing.
- Manufacturing: Experience working with suppliers and factories, including overseas, on process change, trials or production readiness, with an understanding of sampling, quality control and supply chain lead times.
- Innovation: Experience delivering early-stage or exploratory initiatives, using proof of concept, pilots and stage-gate decisions to manage uncertainty.
- Technology: Experience delivering automation, robotics, machine vision or digital projects with technical teams, vendors and integrators.
- Software: Experience delivering system or digital projects with technical teams and vendors, including requirements, testing/UAT, cut-over and go-live.

A working knowledge of recognised project methodologies, both predictive and agile (e.g. PRINCE2, PMI/PMBOK, Stage-Gate and Scrum/Agile), with the judgement to apply the right approach to each project. A formal qualification would be advantageous but isn't essential.

Excellent organisational and planning skills, with the ability to manage several concurrent projects without losing sight of detail.

Strong communication skills, with the confidence to engage stakeholders from operational teams through to senior leadership and bridge technical, operational, creative and commercial audiences.

Experience working with project plans, RAID logs, budgets and reporting tools, with strong attention to accuracy and detail.

Experience working with suppliers or partners in Korea, Vietnam or China would be a significant advantage.

A proactive, hands-on approach, with the confidence to roll up your sleeves and keep projects moving.

The ability to remain calm under pressure and comfortable with ambiguity, with good judgement on when to resolve issues directly and when to escalate.

Proficiency in project management software, ideally Monday.com, as well as MS Project or Smartsheet.

A collaborative approach and genuine pride in delivering reliable, well-run projects.

9b:Tc31,

We are looking for a Sales Coordinator to support the continued growth of our Northern & Eastern Europe business. Reporting to the Sales Lead, Northern & Eastern Europe, you will play a key role in supporting the Sales team, ensuring customer orders are processed accurately and efficiently, and helping to deliver an exceptional customer experience across the region. This role combines customer relationship management, order administration, reporting and commercial support, ensuring products are delivered to customers on time and in line with their requirements.

You'll be

Building solid, positive relationships with our customers and maximising revenue opportunities customers across the Northern & Eastern Europe region
Processing customer orders accurately and managing back orders through to resolution
Monitoring stock availability and supporting stock allocation activities
Communicating order confirmations, stock updates and delivery information to customers
Providing regular updates on order status and back orders to customers and the Sales team
Collaborating with internal teams to ensure orders are shipped accurately and on time
Supporting the Sales team with administrative and coordination activities
Preparing sales reports, data analysis and commercial insights to support decision-making
Coordinating customer events, product launches and regional initiatives
Maintaining accurate customer records and information across internal systems

You'll have

Excellent written and verbal communication skills
Previous experience in an administration or sales support role
Strong organisational skills with the ability to manage multiple priorities
High levels of accuracy and attention to detail, particularly when processing orders
Confidence using Microsoft Office applications, including Excel and PowerPoint
Experience working with business systems and reporting tools, with knowledge of Power BI or D365 beneficial
The ability to work effectively in a fast-paced environment
Strong relationship-building skills with both internal and external stakeholders
A proactive, positive and flexible approach to teamwork
A genuine appreciation for the Jellycat brand and what it represents

9c:Tdfd,

We are looking for an experienced and commercially minded Team Lead to lead our Regional Sales team across France. Reporting to the Country Manager, you will be responsible for driving growth across a network of independent retail partners, leading a team of Regional Sales Managers and a Coordinator.

This role plays a key part in translating commercial strategy into action, supporting team performance, strengthening customer relationships and identifying opportunities to expand Jellycat’s presence while protecting our premium brand positioning.

This position is based in France, with an initial training period at our company headquarters in London. Role paying €70,000–€85,000 plus bonus.

You'll be

Leading, coaching and developing a remote sales team to deliver outstanding commercial results across France
Driving sales growth across a large independent retail customer network through account development and new business acquisition
Setting clear priorities, objectives and performance measures to ensure consistent execution across all regions
Analysing sales performance, forecasts and market trends to identify opportunities, risks and areas for improvement
Partnering with Regional Sales Managers on high-value customer relationships and strategic growth opportunities
Building regional sales plans that improve market coverage, customer productivity and reorder frequency
Monitoring competitor activity, retail trends and emerging opportunities within the French market
Supporting the development of branded retail experiences, including shop-in-shop and in-store merchandising initiatives
Working closely with cross-functional teams to ensure an excellent customer experience and efficient issue resolution
Providing regular performance updates, forecasts and commercial recommendations to senior leadership

You'll have

Proven experience in a sales leadership or commercial management role within wholesale and independent retail channels.
A track record of delivering strong sales growth against ambitious targets
Experience managing, coaching and motivating geographically dispersed teams
Strong analytical skills with the ability to interpret data and turn insights into action
Experience managing forecasts, budgets, KPIs and performance reporting
A strong understanding of retail, wholesale or consumer goods environments
Excellent relationship-building and stakeholder management skills
Confidence presenting commercial insights and recommendations to senior leaders
Excel and PowerPoint skills; experience with SAP, CRM or ERP systems would be advantageous
Fluency in French and strong English language skills, both written and spoken

9d:Tc45,

We’re looking for a Retail and Activation Regional Manager to support the planning, coordination and delivery of retail projects across Jellycat stores and partner locations. Working closely with our Brand & Activations and Retail Operations teams, you’ll take ownership of multiple projects, turning briefs into clear actions and ensuring the successful delivery of store initiatives, rollouts and retail experiences that bring the Jellycat brand to life.

You'll be;

Coordinating retail projects from planning through to delivery across stores and partner locations.
Managing project plans, timelines, budgets and rollout trackers to keep projects on track.
Creating and maintaining key project documentation, including resource logs, risk registers and reporting tools.
Converting commercial and brand activation briefs into clear actions and deliverables for internal teams.
Organising project communications, meetings and stakeholder updates across multiple workstreams.
Managing the ordering, allocation and delivery of fixtures, equipment, signage and display materials.
Building strong relationships with internal teams, suppliers, contractors and retail partners.
Monitoring project progress, identifying risks and supporting solutions to keep delivery on schedule.
Driving collaboration across teams to ensure successful project execution and outstanding retail experiences.
Supporting day-to-day retail operations when required.

You'll have;

Experience in retail project management, retail operations, visual merchandising or a similar multi-site environment.
A proven ability to manage multiple projects, priorities and stakeholders simultaneously.
Strong organisational and logistical planning skills.
Excellent communication skills and confidence working across different teams and functions.
Experience collaborating with suppliers, partners and senior stakeholders.
Strong attention to detail and a highly organised approach to work.
A proactive, solutions-focused mindset.
Advanced Microsoft Office skills, including Excel, PowerPoint, Teams and Outlook.
Confidence managing project tracking, reporting and documentation.
A collaborative approach and enthusiasm for delivering exceptional retail experiences.

9e:Tf0f,

We are looking for an experienced of Key Account Manager to support the growth and development of our key accounts portfolio in the Netherlands.

Reporting directly to the Country Manager NL, your main mission will be to maximize commercial opportunities within our existing client base while identifying new strategic distribution partners. You will play a key role in implementing our commercial strategy and will work closely with the Country Manager to ensure sustainable growth in the Dutch market.

This position is based in Amsterdan, Netherlands, with an initial training period at our company headquarters in London. Role paying €65,000 to €70,000 plus benefits.

Regular travel within Netherlands is required, as well as occasional trips to London for internal meetings and trade shows.

You'll be;

Fully owning the assigned key accounts and territories and acting as the main point of contact for all commercial, contractual, and operational matters.
Designing and implementing a tailored annual strategy for each account, aligned with the national business objectives.
Active commercial follow-up: responding to incoming inquiries, manage commercial opportunities proactively, and handle client requests efficiently.
Identifying and activating growth levers, monitor account performance, and continuously adapt commercial actions.
Working closely with marketing, logistics, finance (especially credit control), and customer service teams to ensure smooth and effective account management.
Conducting store visits, lead product range reviews, attend trade shows and follow up on leads generated during events.
Analysing industry trends to anticipate client needs and suggest relevant product assortments.
Operational reliability: tracking orders carefully, verify customer data, handle account-related administrative tasks, and provide regular reporting to management.
Assisting the European Sales Manager and Country Manager with broader business development initiatives when needed.

You'll have;

Fluency in both Dutch and English written and spoken.
Previous experience managing and developing wholesale accounts as a Key Account Manager.
Track record of growing accounts/a territory in a commercial/strategic way.
A personable and positive approach, accustomed to maximizing sales through professional relationships, whilst understanding business limitations.
Commercially minded and customer focused, with the confidence to make decisions and build strong relationships with key retail partners.
Collaborative and clear communicator, able to work across teams, manage competing priorities and challenge assumptions constructively.
Adaptable and curious, with a passion for learning, fresh thinking and bringing the Jellycat tone to everything you do.

9f:Tf4e,

Australia & New Zealand Growth

As Jellycat continues its journey around the globe, an exciting new chapter is unfolding across Australia and New Zealand. These vibrant and creative markets represent an incredible opportunity to introduce even more people to our world of whimsy, softness and imagination. Building our presence in ANZ for the very first time means bringing together talented individuals who share our passion for creating joyful experiences and meaningful connections. As our community grows, we are looking for people who can help nurture our culture, champion our values and play a part in shaping the future of Jellycat in this special corner of the world.

We are looking for a Territory Manager to grow and develop Jellycat's presence across a portfolio of independent retailers within Victoria, Australia.

You will be responsible for driving sustainable sales growth, strengthening customer relationships, delivering exceptional brand presentation in-store and identifying new opportunities to expand our presence across the region. Acting as a true Jellycat ambassador, you will help bring our collections to life while ensuring our retail partners deliver a premium brand experience.

You'll be

Managing and developing a portfolio of independent retail partners across your territory
Building strong, long-term relationships that support sales growth and brand advocacy
Regularly visiting retailers to review performance, identify opportunities and enhance in-store execution
Presenting and selling new collections, securing orders and supporting successful product launches
Driving annual sales targets and contributing to territory budgets and forecasting plans
Identifying and opening new premium retail accounts that align with the Jellycat brand
Partnering with Marketing to ensure visual merchandising and point-of-sale materials meet brand standards
Monitoring account performance, credit status and order fulfillment to support smooth operations
Sharing market, customer and product feedback to help inform future commercial decisions
Delivering accurate reporting and presenting regional commercial updates to the wider business

You'll have

Demonstrable commercial experience in a field-based sales or account management role for a premium, luxury or wholesale retail brand based in Australia
Experience managing independent retail accounts, ideally within a premium or luxury brand environment
Excellent relationship-building, presentation and communication skills
Strong commercial awareness with experience driving sales growth and achieving targets
Strong organisational skills with the ability to manage multiple priorities and deadlines
A proactive and solutions-focused approach to problem solving
The confidence to work independently while collaborating effectively with wider teams
A passion for delivering outstanding retail experiences and maintaining high brand standards
A genuine love of the Jellycat brand and enthusiasm for representing it in the market

a0:Te92,

We're looking for a Creative Producer to lead the delivery of creative campaigns and brand activations across our Rest of World markets. Based in London and reporting to the Creative Project Manager (Creative Delivery), you'll oversee projects from initial brief through to launch, ensuring campaigns, retail experiences and activation programmes are delivered on time, on budget and to the highest standard. Working closely with internal teams, international markets and external production partners, you'll play a key role in bringing Jellycat stories to life across multiple channels and territories

You'll be;

Delivering integrated marketing campaigns and brand activations from concept through to execution across international markets.
Managing experiential activations, pop-ups, in-store takeovers and retail experiences, ensuring smooth delivery from planning to launch.
Coordinating creative assets across digital, social, retail, content and in-store channels, keeping teams aligned to shared deadlines.
Building project plans, maintaining schedules and ensuring all workstreams remain on track using project management tools.
Managing relationships with external agencies, production suppliers and creative partners to deliver high-quality outcomes.
Working closely with international market teams to manage localisation requirements, market-specific assets and launch deadlines.
Tracking project budgets, costs, capacity and delivery risks, providing clear updates and reporting to stakeholders.
Coordinating sample logistics, photoshoots and content production, ensuring assets are delivered and archived effectively.
Collaborating with Marketing, Brand, E-commerce and Product teams to ensure seamless end-to-end project delivery

You'll have;

3-5 years' experience in creative project management, production coordination or campaign delivery.
Experience delivering multi-channel marketing campaigns across digital, social, retail and content platforms.
A proven ability to manage projects from brief through to final delivery.
Experience working with external agencies, creative suppliers or production partners.
Strong understanding of creative production processes, including design, content, photography or animation workflows.
Experience supporting international markets and localised campaign delivery.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong communication and stakeholder management skills, with a proactive and solutions-focused approach.
Proficiency with project management platforms, ideally Monday.com, alongside strong Excel skills.
Experience in retail activations, experiential marketing or international programme delivery would be advantageous.

a1:T1dfe,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

As Jellycat continues to expand its physical retail presence and elevate in-store execution, the Key Account Field Sales Manager plays a critical role in representing the brand at the store level. This role is primarily field-based and focused on in-store execution, relationship-building, training, merchandising, and sales support across Jellycat Shop-in-Shops and key wholesale accounts in California.

The Key Account Field Sales Manager acts as a brand ambassador and primary day-to-day point of contact in the field, ensuring Jellycat shows up at its absolute best in every store, every visit.

You'll be:

In-Store Execution & Field Presence

Spending the majority of time in-store visiting accounts across assigned California markets or citadels.
Supporting Nordstrom Jellycat Shop-in-Shops, and key wholesale partners with consistent, high-quality field coverage.
Ensuring brand standards are upheld across visual merchandising, product presentation, and customer experience.
Identifying opportunities to improve execution, placement, and storytelling at the store level.

Sales Support & Selling

Actively supporting selling efforts while in-store, including engaging customers, supporting store associates, and driving product knowledge.
Assisting accounts in identifying opportunities to maximize sell-through and optimize assortment.
Supporting product launches, seasonal transitions, and key commercial moments in partnership with the HOFS and Key Account team.

Training & Education

Delivering on-site training for store teams on Jellycat product knowledge, brand storytelling, and best-selling practices.
Serve as a resource for store associates, ensuring confidence in product features, hero SKUs, and newness.
Reinforce Jellycat’s brand values and tone through all training and in-store interactions.

Visual Merchandising & Brand Standards

Assisting with merchandising, fixture updates, and floor resets as needed.
Ensuring Jellycat fixtures, signage, and product presentation align with brand guidelines.
Providing feedback and observations to HOFS and Key Account Managers regarding store-level execution.

Account Support & Communication

Serving as the front-line brand representative and key point of contact for in-store teams.
Communicating store feedback, needs, and opportunities back to the broader sales and operations teams.
Supporting account needs related to merchandising, training, launches, and general brand support.

Collaboration & Reporting

Working closely with the HOFS and Key Account Managers to align on priorities, visit cadence, and goals.
Documenting store visits, key wins, challenges, and follow-ups.
Supporting broader field initiatives as the Jellycat field organization continues to scale.

You'll have:

A passion for brands, retail, and customer experience.
Confidence representing a premium brand and building trust with store teams.
Comfortability with hands-on training, merchandising, selling and problem-solving.
Demonstrated ability to organize, observe and proactively identify opportunities and issues.
3–5 years of experience in field sales or wholesale management.
Prestige and luxury brand experience.
A strong understanding of specialty retail and department store environments.
The ability to travel frequently within assigned markets.
Excellent communication and relationship-building skills.
The ability to work independently while collaborating closely with a broader sales team.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

80–90% travel is required throughout the assigned territory, including regional and overnight travel.
Ability to remain standing and walking for extended periods throughout the workday, including during customer visits, events, and product demonstrations.
Ability to regularly bend, stoop, reach, kneel, and climb stairs while conducting sales activities.
Ability to carry, lift, and transport sales materials, product samples, displays, and equipment weighing up to 35 pounds.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.
Ability to work in varying environmental conditions, including indoors and outdoors, and in a wide range of weather conditions.

Compensation:

$90k - $120k

a2:T1dfc,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Key Account Field Sales Manager acts as a brand ambassador and primary day-to-day point of contact in the field, ensuring Jellycat shows up at its absolute best in every store, every visit.

You'll be:

In-Store Execution & Field Presence

Spending the majority of time in-store visiting accounts across assigned Miami, FL markets or citadels.
Supporting Nordstrom Jellycat Shop-in-Shops, and key wholesale partners with consistent, high-quality field coverage.
Ensuring brand standards are upheld across visual merchandising, product presentation, and customer experience.
Identifying opportunities to improve execution, placement, and storytelling at the store level.

Sales Support & Selling

Actively supporting selling efforts while in-store, including engaging customers, supporting store associates, and driving product knowledge.
Assisting accounts in identifying opportunities to maximize sell-through and optimize assortment.
Supporting product launches, seasonal transitions, and key commercial moments in partnership with the HOFS and Key Account team.

Training & Education

Delivering on-site training for store teams on Jellycat product knowledge, brand storytelling, and best-selling practices.
Serve as a resource for store associates, ensuring confidence in product features, hero SKUs, and newness.
Reinforce Jellycat’s brand values and tone through all training and in-store interactions.

Visual Merchandising & Brand Standards

Assisting with merchandising, fixture updates, and floor resets as needed.
Ensuring Jellycat fixtures, signage, and product presentation align with brand guidelines.
Providing feedback and observations to HOFS and Key Account Managers regarding store-level execution.

Account Support & Communication

Serving as the front-line brand representative and key point of contact for in-store teams.
Communicating store feedback, needs, and opportunities back to the broader sales and operations teams.
Supporting account needs related to merchandising, training, launches, and general brand support.

Collaboration & Reporting

Working closely with the HOFS and Key Account Managers to align on priorities, visit cadence, and goals.
Documenting store visits, key wins, challenges, and follow-ups.
Supporting broader field initiatives as the Jellycat field organization continues to scale.

You'll have:

A passion for brands, retail, and customer experience.
Confidence representing a premium brand and building trust with store teams.
Comfortability with hands-on training, merchandising, selling and problem-solving.
Demonstrated ability to organize, observe and proactively identify opportunities and issues.
3–5 years of experience in field sales or wholesale management.
Prestige and luxury brand experience.
A strong understanding of specialty retail and department store environments.
The ability to travel frequently within assigned markets.
Excellent communication and relationship-building skills.
The ability to work independently while collaborating closely with a broader sales team.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

80–90% travel is required throughout the assigned territory, including regional and overnight travel.
Ability to remain standing and walking for extended periods throughout the workday, including during customer visits, events, and product demonstrations.
Ability to regularly bend, stoop, reach, kneel, and climb stairs while conducting sales activities.
Ability to carry, lift, and transport sales materials, product samples, displays, and equipment weighing up to 35 pounds.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.
Ability to work in varying environmental conditions, including indoors and outdoors, and in a wide range of weather conditions.

Compensation:

$90k - $120k

a3:Te20,

We are looking for an experienced Category Manager to lead and shape Jellycat’s global Exclusives product portfolio. Reporting to the Head of Category Management, you will define the long-term strategy, framework and roadmap for Exclusive products, ensuring every launch delivers meaningful brand impact, fan engagement and commercial success. Working closely with Design, Product Development, Marketing, Sales, Operations and regional teams, you will translate global brand and business priorities into compelling product opportunities and market-leading exclusive collections.

You'll be;

Owning the global strategy, framework and roadmap for Jellycat’s Exclusive product portfolio. Defining the role of Exclusives within the wider product range, ensuring clear purpose, differentiation and value.
Building and optimising a portfolio that balances brand objectives, consumer demand and commercial performance.
Identifying and prioritising new product opportunities across markets, channels, customer partnerships and activations.
Leading products through the full lifecycle, from opportunity identification and briefing through to launch and ongoing management.
Partnering with Design, Product Development, Marketing, Sales and Operations teams to deliver successful product strategies and launches.
Developing decision-making frameworks and processes that support consistent and effective delivery of Exclusive products.
Using consumer, customer, market and performance insights to refine portfolio strategy and identify growth opportunities.
Working with regional and pricing teams to ensure products are appropriately positioned and priced within their markets.
Ensuring every Exclusive product strengthens the Jellycat brand, delights fans and contributes commercial value.

You'll have;

5+ years’ experience in category management within luxury consumer goods.
Experience working with premium or luxury brands sold through high-end retail environments.
A strong strategic mindset with the ability to balance long-term planning with delivery and execution.
Experience developing product strategies, portfolios and category roadmaps.
Strong understanding of pricing, market positioning and competitive dynamics.
Experience using market, consumer and performance insights to drive decision-making.
Excellent stakeholder management skills and the ability to influence across cross-functional teams.
A results-focused approach with experience delivering commercial growth and portfolio success.
A customer-centric outlook and the ability to translate consumer needs into successful product opportunities.
Experience working across global markets and understanding regional consumer and retail dynamics.

a4:Te47,

We are looking for an experienced Key Account Manager to drive the growth and development of Jellycat’s strategic partnerships across France, with a particular focus on iconic destinations, cultural institutions, museums, landmarks, hospitality and other premium experiential environments.

Reporting to the Key Account Team Lead, you will take ownership of a portfolio of strategic retail partners, identifying opportunities to maximise performance, strengthen relationships, and support sustainable growth across the market. You will work closely with internal teams and key stakeholders to deliver exceptional account management and commercial results.

This position is based in Paris, France, with an initial training period at our company headquarters in London. Role paying up to €60,000 - €65,000.

You'll be

Managing a portfolio of key retail accounts as a primary commercial contact within a wholesale environment
Building relationships across museums, cultural institutions, iconic landmarks, hospitality groups, premium destinations and other experiential partners
Identifying opportunities to grow sales, expand product distribution, and strengthen customer partnerships
Proactively managing customer enquiries, commercial opportunities, and day-to-day account activity
Monitoring account performance and using data-driven insights to drive growth
Collaborating with marketing, logistics, finance, customer service, and other internal teams to support account success
Visiting retailers regularly, conducting range reviews, and building strong customer relationships in the field
Representing Jellycat at trade shows and following up on new business opportunities generated through events
Analysing market trends and making recommendations on product assortment and commercial opportunities
Maintaining accurate customer information, tracking orders, and providing regular business updates and reporting

You'll have

Proven experience in a Key Account Manager, Business Development or Partnerships role within premium, luxury, hospitality, cultural, retail or wholesale environments
Experience managing and developing a portfolio of customer accounts
A track record of delivering commercial growth within an account base or territory
Strong commercial judgement and confidence in making informed business decisions
Excellent relationship-building and stakeholder management skills
A collaborative approach with the ability to work cross-functionally in a fast-paced environment
High levels of organisation, accuracy, and attention to detail
Strong communication skills with the ability to influence and build trust internally and externally
Fluent French and English language skills, both written and spoken

a5:Tfae,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

Jellycat has an exciting opportunity for a new Accounts Payable Specialist to join our growing Finance Team. This role is suitable for someone with 2+ years experience within an accounts payable team.

You'll be:

Processing purchase invoices through three-way matching (POs, invoices, receipts).
Posting purchase ledger entries into the accounting system, including invoices, payments and allocations.
Preparing all payment runs.
Maintaining vendor records and supporting onboarding documentation.
Managing Concur staff expenses system.
Assisting with year-end audits and 1099 preparation.
Serving as backup for the PO process.
Implementing and adhering to controls.
Monitoring aging reports and helping maintain healthy vendor relationships.
Performing other duties as assigned.

You'll have:

2+ years of experience within an Accounts Payable capacity.
Excellent verbal and written communication skills.
Excellent attention to detail & a good understanding of Excel.
Good financial knowledge.
Highly organized and ability to prioritize your workload appropriately.
Collaborative and pro-active approach.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Compensation:

$50k- $60k

a6:T1e08,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Key Account Field Sales Manager acts as a brand ambassador and primary day-to-day point of contact in the field, ensuring Jellycat shows up at its absolute best in every store, every visit.

You'll be:

In-Store Execution & Field Presence

Spending the majority of time in-store visiting accounts across assigned Los Angeles, CA markets or citadels.
Supporting Nordstrom Jellycat Shop-in-Shops, and key wholesale partners with consistent, high-quality field coverage.
Ensuring brand standards are upheld across visual merchandising, product presentation, and customer experience.
Identifying opportunities to improve execution, placement, and storytelling at the store level.

Sales Support & Selling

Actively supporting selling efforts while in-store, including engaging customers, supporting store associates, and driving product knowledge.
Assisting accounts in identifying opportunities to maximize sell-through and optimize assortment.
Supporting product launches, seasonal transitions, and key commercial moments in partnership with the HOFS and Key Account team.

Training & Education

Delivering on-site training for store teams on Jellycat product knowledge, brand storytelling, and best-selling practices.
Serve as a resource for store associates, ensuring confidence in product features, hero SKUs, and newness.
Reinforce Jellycat’s brand values and tone through all training and in-store interactions.

Visual Merchandising & Brand Standards

Assisting with merchandising, fixture updates, and floor resets as needed.
Ensuring Jellycat fixtures, signage, and product presentation align with brand guidelines.
Providing feedback and observations to HOFS and Key Account Managers regarding store-level execution.

Account Support & Communication

Serving as the front-line brand representative and key point of contact for in-store teams.
Communicating store feedback, needs, and opportunities back to the broader sales and operations teams.
Supporting account needs related to merchandising, training, launches, and general brand support.

Collaboration & Reporting

Working closely with the HOFS and Key Account Managers to align on priorities, visit cadence, and goals.
Documenting store visits, key wins, challenges, and follow-ups.
Supporting broader field initiatives as the Jellycat field organization continues to scale.

You'll have:

A passion for brands, retail, and customer experience.
Confidence representing a premium brand and building trust with store teams.
Comfortability with hands-on training, merchandising, selling and problem-solving.
Demonstrated ability to organize, observe and proactively identify opportunities and issues.
3–5 years of experience in field sales or wholesale management.
Prestige and luxury brand experience.
A strong understanding of specialty retail and department store environments.
The ability to travel frequently within assigned markets.
Excellent communication and relationship-building skills.
The ability to work independently while collaborating closely with a broader sales team.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

80–90% travel is required throughout the assigned territory, including regional and overnight travel.
Ability to remain standing and walking for extended periods throughout the workday, including during customer visits, events, and product demonstrations.
Ability to regularly bend, stoop, reach, kneel, and climb stairs while conducting sales activities.
Ability to carry, lift, and transport sales materials, product samples, displays, and equipment weighing up to 35 pounds.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.
Ability to work in varying environmental conditions, including indoors and outdoors, and in a wide range of weather conditions.

Compensation:

$90k - $120k

a7:Tf51,

Australia & New Zealand Growth

You'll be

Managing and developing a portfolio of independent retail partners across your territory
Building strong, long-term relationships that support sales growth and brand advocacy
Regularly visiting retailers to review performance, identify opportunities and enhance in-store execution
Presenting and selling new collections, securing orders and supporting successful product launches
Driving annual sales targets and contributing to territory budgets and forecasting plans
Identifying and opening new premium retail accounts that align with the Jellycat brand
Partnering with Marketing to ensure visual merchandising and point-of-sale materials meet brand standards
Monitoring account performance, credit status and order fulfillment to support smooth operations
Sharing market, customer and product feedback to help inform future commercial decisions
Delivering accurate reporting and presenting regional commercial updates to the wider business

You'll have

Demonstrable commercial experience in a field-based sales or account management role for a premium, luxury or wholesale retail brand based in Australia
Experience managing independent retail accounts, ideally within a premium or luxury brand environment
Excellent relationship-building, presentation and communication skills
Strong commercial awareness with experience driving sales growth and achieving targets
Strong organisational skills with the ability to manage multiple priorities and deadlines
A proactive and solutions-focused approach to problem solving
The confidence to work independently while collaborating effectively with wider teams
A passion for delivering outstanding retail experiences and maintaining high brand standards
A genuine love of the Jellycat brand and enthusiasm for representing it in the market

a8:T1dfe,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Key Account Field Sales Manager acts as a brand ambassador and primary day-to-day point of contact in the field, ensuring Jellycat shows up at its absolute best in every store, every visit.

You'll be:

In-Store Execution & Field Presence

Spending the majority of time in-store visiting accounts across assigned Dallas, TX markets or citadels.
Supporting Nordstrom Jellycat Shop-in-Shops, and key wholesale partners with consistent, high-quality field coverage.
Ensuring brand standards are upheld across visual merchandising, product presentation, and customer experience.
Identifying opportunities to improve execution, placement, and storytelling at the store level.

Sales Support & Selling

Actively supporting selling efforts while in-store, including engaging customers, supporting store associates, and driving product knowledge.
Assisting accounts in identifying opportunities to maximize sell-through and optimize assortment.
Supporting product launches, seasonal transitions, and key commercial moments in partnership with the HOFS and Key Account team.

Training & Education

Delivering on-site training for store teams on Jellycat product knowledge, brand storytelling, and best-selling practices.
Serve as a resource for store associates, ensuring confidence in product features, hero SKUs, and newness.
Reinforce Jellycat’s brand values and tone through all training and in-store interactions.

Visual Merchandising & Brand Standards

Assisting with merchandising, fixture updates, and floor resets as needed.
Ensuring Jellycat fixtures, signage, and product presentation align with brand guidelines.
Providing feedback and observations to HOFS and Key Account Managers regarding store-level execution.

Account Support & Communication

Serving as the front-line brand representative and key point of contact for in-store teams.
Communicating store feedback, needs, and opportunities back to the broader sales and operations teams.
Supporting account needs related to merchandising, training, launches, and general brand support.

Collaboration & Reporting

Working closely with the HOFS and Key Account Managers to align on priorities, visit cadence, and goals.
Documenting store visits, key wins, challenges, and follow-ups.
Supporting broader field initiatives as the Jellycat field organization continues to scale.

You'll have:

A passion for brands, retail, and customer experience.
Confidence representing a premium brand and building trust with store teams.
Comfortability with hands-on training, merchandising, selling and problem-solving.
Demonstrated ability to organize, observe and proactively identify opportunities and issues.
3–5 years of experience in field sales or wholesale management.
Prestige and luxury brand experience.
A strong understanding of specialty retail and department store environments.
The ability to travel frequently within assigned markets.
Excellent communication and relationship-building skills.
The ability to work independently while collaborating closely with a broader sales team.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

80–90% travel is required throughout the assigned territory, including regional and overnight travel.
Ability to remain standing and walking for extended periods throughout the workday, including during customer visits, events, and product demonstrations.
Ability to regularly bend, stoop, reach, kneel, and climb stairs while conducting sales activities.
Ability to carry, lift, and transport sales materials, product samples, displays, and equipment weighing up to 35 pounds.
Ability to drive a motor vehicle and maintain a valid driver's license, if driving is an essential function of the position.
Ability to work in varying environmental conditions, including indoors and outdoors, and in a wide range of weather conditions.

Compensation:

$90k - $120k

a9:Tc31,

You'll be

Building solid, positive relationships with our customers and maximising revenue opportunities customers across the Northern & Eastern Europe region
Processing customer orders accurately and managing back orders through to resolution
Monitoring stock availability and supporting stock allocation activities
Communicating order confirmations, stock updates and delivery information to customers
Providing regular updates on order status and back orders to customers and the Sales team
Collaborating with internal teams to ensure orders are shipped accurately and on time
Supporting the Sales team with administrative and coordination activities
Preparing sales reports, data analysis and commercial insights to support decision-making
Coordinating customer events, product launches and regional initiatives
Maintaining accurate customer records and information across internal systems

You'll have

Excellent written and verbal communication skills
Previous experience in an administration or sales support role
Strong organisational skills with the ability to manage multiple priorities
High levels of accuracy and attention to detail, particularly when processing orders
Confidence using Microsoft Office applications, including Excel and PowerPoint
Experience working with business systems and reporting tools, with knowledge of Power BI or D365 beneficial
The ability to work effectively in a fast-paced environment
Strong relationship-building skills with both internal and external stakeholders
A proactive, positive and flexible approach to teamwork
A genuine appreciation for the Jellycat brand and what it represents

aa:T14a9,

We're hiring a Systems Analyst to serve as the internal authority for our ERP-centered commercial-system landscape and ensure seamless integration across our retail technology ecosystem from our Shanghai office, serving the China business. This role is responsible for eliciting business needs, translating them into crisp requirements, and leading end-to-end ERP build, configuration, integration and enhancement cycles that deliver measurable value.

This is a hands-on, ERP-focused role based in Shanghai, supporting our China office, ideal for someone who loves solving complex data and integration problems in fast-moving retail environments.

You'll be;

• Serve as the internal authority for our commercial-system landscape: elicit business needs, translate them into crisp requirements, and lead end-to-end build, configuration, integration and enhancement cycles that deliver measurable value.

• Design, configure and test new functionality in ERP modules; ensure solutions scale with regional growth and comply with global template standards.

• Own change-request pipeline: impact analysis, cost-benefit, approval gate, version control and regression-test plans.

• Diagnose and remediate real-time breaks between OMS, POS, WMS, 3PL and ERP; monitor message queues, APIs and data-sync logs to maintain <0.1% error rate.

•Translate post-go-live metrics and user pain-points into backlog epics; drive automation, workflow simplification and data-quality fixes that lift process efficiency year-over-year.

• Maintain up-to-date process maps, data dictionaries, test scripts and SOPs; facilitate governance reviews to secure stakeholder sign-off and audit compliance.

•Deliver targeted training and quick-reference guides; act as tier-2 support escalation, reducing ticket volume through root-cause fixes and self-service enhancements.

You'll have;

• A bachelor’s degree in a related field (e.g., Information Technology, Management Information System, etc.).

• RELEVANT WORKING EXPERIENCE: 5+ years configuring, integrating and optimizing commercial systems (ERP) for retail and FMCG environments; front-line store roll-outs and back-office finance automation delivered across APAC. Track record of leading 30+ cross-functional releases on time, while managing stakeholders from C-suite to shop-floor and reducing post-go-live incident volume through proactive change communication and training.

• End-to-end ERP project life-cycle: planning, configuration, integration, data migration, UAT, cut-over and hyper-care for MS Dynamics 365 F&O, SAP S/4HANA, or similar retail-centric ERP suites.

• Proven track-record of delivering at least one full-stream ERP rollout (Finance, MM, SD) in multi-country retail / supply-chain environments; scope covered store POS integration, inventory & WMS interfaces and automated replenishment.

• Hands-on experience designing change-control boards, release governance and budget burn-down reports for ERP enhancements; familiar with ASAP, Sure-Step or SAP-Activate methodologies.

• Comfortable managing external SI partners, offshore development teams and third-party add-on vendors; negotiated Statements of Work that delivered cost savings while maintaining SLA compliance.

• Solid grasp of retail master-data governance (article, vendor, customer, price) and supply-chain KPIs (inventory turn, OTIF, forecast accuracy); ability to translate business pain-points into functional specs and configure standard ERP processes without excessive customisation.

• PMP or PRINCE-II certification preferred; advanced user of MS Project, Azure DevOps, Jira or similar tool-set for sprint, resource and financial tracking.

• Sharp organisational and time-management skills; concise verbal & written communication to both technical and non-technical audiences. Curious, proactive and continuously seeking process optimisation opportunities.

ab:T11db,

Jellycat is a privately owned design-lead, gift brand and company, creating innovative and luxury soft toys and accessrories for all ages that are loved around the world. With a strong and growing wholesale presence in China, we partner with premium retailers to expand Jellycat’s reach and share joy through exceptional brand experiences.

The KA Commercial Lead is a newly-created senior role designed to strengthen the leadership, commercial acumen, and strategic capability within Jellycat’s National Accounts business. Working directly with the sales Director-wholesale China, this role co‑builds the commercial strategy for strategic retail partners and leads a team responsible for delivering exceptional execution, relationship strength, and revenue performance.

This position exists because our National partners require senior resource to build structured commercial thinking, elevate negotiations, and provide leadership depth.

The Commercial Lead will set the standard for commercial excellence across China, guiding our strategic partners through best‑in‑class planning, negotiation, brand execution, and premium retail experience, always protecting positioning and joyful fan experience.

You'll be;

Leadership of a High Performing Commercial Team

• Lead and develop a team of Senior Account Managers, ensuring clarity, capability building, and high performance.

• Provide coaching and commercial guidance to grow confidence and strengthen negotiation and planning skills.

• Support succession planning and future leadership development across the organisation.

Commercial Strategy & Senior Influence

• Partner with the wholesale sales director to build annual commercial execution strategy and long-range roadmaps.

• Bring commercial discipline, structure, and data driven thinking to key account planning.

• Influence internal decision-making regarding space, channel mix, strategic investment, and account prioritization.

Retail Excellence & Brand Elevation

• Ensure partners deliver premium Jellycat execution across all stores.

• Collaborate with Brand, VM, Creative & Activations to elevate experiences

• Ensure all activity aligns with brand guidelines and contributes to joyful, iconic fan experiences.

Forecasting, Availability & Operational Excellence

• Oversee forecast accuracy, demand signals, and stock flow to maximise revenue and sell through.

• Work cross functionally with Sales & Demand Planning, Supply Chain, Operations, Finance to ensure effective execution.

• Support partners with clarity on availability, allocations, launch dates, and seasonal critical paths.

Cross Functional Collaboration & Business Influence

• Influence and collaborate internally across Marketing, Brand, VM, Finance, Operations, Planning, and Product to ensure aligned execution.

• Provide insight, market intelligence, and directional recommendations to senior leadership.

• Ensure the Nationals team is fully aligned to global strategic direction, commercial frameworks, and luxury brand standards.

You'll have;

Knowledge & Experience

• 7+ years in national account management, commercial leadership, or strategic retail management.

• Experience managing teams and developing commercial talent.

• Strong track record in negotiations, JBP ownership, commercial planning and managing large retail partnerships.

• Experience with premium or luxury brands strongly preferred.

• Financially literate: margin levers, profitability, forecasting, KPIs.

Skills

• High commercial IQ with strong strategic judgement.

• Excellent communicator with senior presence.

• Strong negotiation, influencing and problem solving ability.

• Highly organised with strong analytical capability.

• Skilled people leader who builds trust and motivates others.

• Capable of balancing strategy with day to day commercial execution.

Behaviors

• A joyful, premium brand ambassador for Jellycat.

• Calm under pressure; positive, collaborative and solutions oriented.

• Fan first mindset with high attention to detail.

• Curious, imaginative and accountable.

• Proud to lead by example and raise standards for the organisation.

ac:T1047,

Selling our products online and to our network of retailers and distributors, the Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. The Customer Services role is a pivotal role providing day-to-day support to our UK & EU stock lists, agents and sales teams and working alongside our logistics and operations team. Developing and maintain key relationships with our customers, ensure orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.

For this role it is required to be fluent in French (written & verbal).

You'll be;

Answering and processing incoming customer requests via phone and email in line with Jellycat’s processes and internal KPIs.
Processing and managing customer’s orders.
Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
Ensuring a proactive, flexible and positive approach at all times when handling customer requests.
Sending weekly and monthly sales and backorder reports to Regional Sales Managers.
Discussing backorders and soft up-selling to help maximise sales opportunities.
Managing any outstanding orders.
Liaising with other departments to ensure fast and effective order processing.
Liaising with the logistics team regarding post-delivery queries.
Proactively developing relationships with new and existing customers always ensuring high level of customer retention.
Supporting product launches where necessary.
Supporting and representing company at tradeshows where necessary.
Supporting sales teams and agents where required.
Ensuring customer information is updated and maintained on internal systems.

You'll have;

Minimum 2 years experience in a customer facing role, ideally B2B
Experience in working for a luxury brand is desirable but not essential
Clear communicator (both spoken and written)
Proven experience in maintaining a high level of customer service and relationship building
Passionate about helping customer service in line of Jellycat brand values
Able to build good relationships at all levels with a positive and flexible approach
Able to solve problems, have initiative, and open to continuous improvement and learning
Must be positive, resilient, and adaptable to change
Good working knowledge of Microsoft Office (Excel, Word and Outlook)
Excellent attention to detail and ability to work accurately
Highly organised with an ability to manage multiple priorities under pressure
Generating and interpretation of reports.
Critical thinking
Ideally Experience using D365, Zendesk or similar customer service systems

ad:T1210,

As Tax Manager, you will collaborate with teams across Jellycat, including Group Finance, FP&A, IT and Systems, Legal and Commercial, providing practical tax guidance and support where needed. Although the role is advisory-focused, it will also include review and oversight of direct tax compliance activities carried out by the accounting team. This role is expected to focus on our EMEA region in the longer term but may be involved in global tax projects initially.

You'll be;

Advisory

Supporting the Senior Tax Manager in engaging with finance and other business functions to embed good tax practice into day-to-day processes.
Supporting wider finance transformation initiatives and systems implementations from a tax perspective, including working with Finance and IT teams to identify tax requirements, process impacts and control considerations.
Assisting with international tax matters, including permanent establishment (PE) risk management.
Supporting Country-by-Country Reporting (CbCR) and Pillar Two assessments, readiness activities, and the development of processes for future compliance.
Providing direct tax input into commercial and operational projects, helping the business understand tax considerations at an early stage.

Governance and Strategy

Helping to develop and maintain a clear direct tax governance framework, including documented roles, responsibilities, review points and escalation processes.
Supporting the design and rollout of foundational UK direct tax policies, controls and processes, including corporation tax compliance, tax accounting and governance documentation.
Assisting with the development of group corporation tax reporting and governance processes.

Compliance

Helping to build out UK compliance processes end-to-end, working directly with and supporting the local UK finance team throughout each compliance cycle.
Helping to manage compliance timetables, information requests and deliverables to ensure filing and reporting deadlines are met.
Overseeing outsourced UK tax compliance providers, coordinating delivery and ensuring quality and timeliness against agreed deadlines.
Reviewing tax calculations and disclosures prepared internally or by external advisers ahead of submission and reporting.
Identifying opportunities to standardise processes and embed robust controls across the UK tax cycle.

You'll have;

Essential

5+ years of relevant and demonstrable experience, with strong knowledge of UK tax laws and broad exposure to European tax rules.
A CTA and ACA/ACCA qualification (or equivalent).
Experience gained within professional services (Big 4 preferred) and/or a legal firm environment.
The ability to work effectively in a fast-paced environment, with a strong sense of urgency and the ability to execute quickly and efficiently.
Strong stakeholder management skills, with the ability to influence and build consensus.
Excellent communication skills, with the ability to explain tax matters clearly to non-tax stakeholders.
A proactive, self-starting approach, with a genuine enthusiasm for building things rather than simply running them.
Strong proficiency in English, with additional language skills considered an advantage.

Desirable

Exposure to transfer pricing and/or group reporting concepts, including Country-by-Country Reporting (CbCR) and Pillar Two.
Relevant industry experience within a multinational organisation.
Proficiency in finance and tax systems, including experience with Microsoft Dynamics 365 and Power BI.

ae:T1511,

Jellycat is a privately owned design-lead, gift brand and company, creating innovative and luxury soft toys and accessories for all ages that are loved around the world. With a strong and growing wholesale presence in China, we partner with premium retailers to expand Jellycat’s reach and share joy through exceptional brand experiences.

The Regional Commercial Lead is a senior leadership role created to drive strategic growth and excellence across assigned regions in China. This position is responsible for developing and executing regional commercial strategies, defining expansion priorities, implementing tiered customer management frameworks, and ensuring luxury-standard in-store execution. Leading a team of Regional Sales Managers, the role will balance strategic oversight with hands-on coaching to deliver sustained revenue growth and brand elevation.

You'll be;

Regional Strategy & Business Planning

Develop and implement the regional commercial strategy in alignment with national business objectives.
Identify and prioritize expansion opportunities across key cities and retail landscapes.
Establish a tiered account management framework to tailor support and drive performance across different customer segments.

Team Leadership & Development

Lead, mentor, and develop a team of Regional Sales Managers responsible for regional accounts and in-store execution.
Foster a high-performance culture through clear target setting, ongoing coaching, and capability building.
Support talent development and succession planning within the regional commercial team.

Customer & Portfolio Management

Oversee the end-to-end management of regional accounts, including negotiation, joint business planning, and relationship development.
Implement a structured tiering system to allocate resources effectively and maximize ROI across the customer portfolio.
Drive sell-through and revenue growth through data-led planning and proactive business reviews.

Retail Excellence & Brand Execution

Ensure all retail touchpoints reflect Jellycat’s luxury positioning through consistent visual merchandising, staff training, and in-store activation.
Collaborate with VM, Marketing, and Retail Operations to deliver premium brand experiences that exceed customer expectations.
Conduct regular store audits and provide actionable feedback to partners and internal teams.

Forecasting & Operational Efficiency

Oversee regional sales forecasting, inventory planning, and sell-through analysis.
Work closely with Demand Planning, Supply Chain, and Finance to ensure optimal stock allocation and operational support.
Monitor regional performance metrics and provide timely insights to senior leadership.

You'll have;

Knowledge & Experience

7+ years of experience in regional sales management, key account management, or commercial leadership, ideally within luxury retail, fashion, or lifestyle sectors.
Proven track record in developing regional strategies, managing tiered customer portfolios, and driving business growth across multiple markets.
Strong experience in leading and developing field sales or account management teams.
Financially literate with expertise in P&L management, forecasting, and commercial negotiation.
Deep understanding of the China retail landscape and luxury consumer behavior.
Fluent in English and Mandarin.

Skills

High commercial IQ with strong strategic judgement.
Excellent communicator with senior presence.
Strong negotiation, influencing and problem‑solving ability.
Highly organised with strong analytical capability.
Skilled people leader who builds trust and motivates others.
Capable of balancing strategy with day‑to‑day commercial execution.

Behaviours

A joyful, premium brand ambassador for Jellycat.
Calm under pressure; positive, collaborative and solutions‑oriented.
Fan‑first mindset with high attention to detail.
Curious, imaginative and accountable.
Proud to lead by example and raise standards for the organisation.

af:Tf04,

As we continue to grow across DACH and the Netherlands, we are looking for an experienced and inspiring Commercial Lead, DACH to join our European Sales team.

You will lead and develop a team of Key Account Managers and Junior Key Account Managers while driving the commercial success of our strategic retail partners and department stores across the region. Working closely with the Country Manager and Head of European Sales, you will shape and deliver commercial strategies that support sustainable growth, strengthen customer relationships and protect Jellycat's premium brand positioning.

This position is based in Germany, with an initial training period at our company headquarters in London. Role paying from EUR €70,000- €80,000

You'll be

Leading, coaching and developing a high-performing team across DACH and the Netherlands.
Setting clear objectives, supporting career development and creating a collaborative, high-performing team culture.
Driving the commercial performance of strategic partners and premium department stores across the region.
Developing and delivering annual and long-term commercial strategies that support sustainable growth.
Building and maintaining strong relationships with key retail partners while managing selected strategic accounts.
Identifying new business opportunities and expanding Jellycat's presence with premium retail partners.
Championing exceptional in-store execution, visual merchandising and customer experience in line with Jellycat's premium brand standards.
Partnering with internal teams to deliver accurate forecasting, budgeting, sales planning and operational excellence.
Using sales data and market insights to identify opportunities, monitor performance and support commercial decision-making.
Representing Jellycat across customer meetings, showrooms, market visits and industry events throughout the region.

You'll have

Demonstrable and extensive experience in senior wholesale sales or key account management, ideally within premium or luxury retail.
Proven experience leading, motivating and developing successful commercial teams.
A strong track record of growing key accounts, retail partnerships and sales performance.
Experience working with premium or luxury brands and an understanding of maintaining brand positioning.
Excellent relationship-building, communication and stakeholder management skills.
Strong analytical skills, with advanced knowledge of Excel and PowerPoint.
Experience managing budgets, forecasts and commercial performance.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Fluency in both German and English, written and spoken.
Flexibility to travel extensively across DACH and the Netherlands, including regular overnight stays and occasional international travel.

b0:Tfb6,

Australia & New Zealand Growth

We are looking for an experienced Key Account Manager to support the continued growth of our key accounts portfolio across the Australia and New Zealand market. You will take ownership of a portfolio of strategic customer accounts, driving sustainable growth, strengthening client partnerships, and identifying new commercial opportunities. Working closely with the Commercial Team and Country Manager, you will play a key role in delivering our commercial strategy across the region. Regular travel within Australia and New Zealand is required.

You'll be

Owning and developing a portfolio of key accounts across the ANZ market.
Building strong, long-term relationships with customers as their primary commercial contact.
Creating and delivering tailored account plans aligned to wider business objectives.
Identifying opportunities to grow revenue, increase market presence, and strengthen account performance.
Managing customer enquiries and commercial opportunities in a proactive and timely manner.
Collaborating with internal teams across marketing, logistics, finance, and customer service to deliver an excellent customer experience.
Visiting stores, conducting range reviews, and supporting customers in the field.
Representing Jellycat at trade shows and following up on new business opportunities generated through events.
Monitoring market trends and customer needs to recommend relevant product assortments and commercial actions.
Maintaining accurate account records, tracking orders, and providing regular performance updates to management.

You'll have

Previous Key Account Management experience managing wholesale accounts for premium consumer brands, with experience in luxury sectors advantageous.
Proven success managing and developing a portfolio of customer accounts.
A track record of driving sustainable sales growth within a territory or account base.
Strong commercial awareness and the confidence to make informed business decisions.
Excellent relationship-building and stakeholder management skills.
A highly organised approach with strong attention to detail and accuracy.
The ability to work effectively across multiple business functions and priorities.
Clear and concise communication skills, both written and verbal.
Proficiency in Microsoft Excel and PowerPoint.
An appreciation for the Jellycat brand and the ability to communicate in a manner aligned with its tone and style.

b1:Tdbb,

About the Role

As Account Manager, you'll play an important role in supporting the continued growth of Jellycat across the UK. Working closely with key retail partners, you'll help manage day-to-day account activity, drive excellent customer relationships and ensure exceptional brand execution. This is a great opportunity for a commercially minded individual who enjoys building partnerships, analysing performance and delivering a premium customer experience in a fast-paced environment.

You'll be

Managing a portfolio of wholesale retail accounts, acting as a key day-to-day contact and ensuring customer queries are resolved effectively.
Building strong relationships with customers and internal teams to support account growth and operational excellence.
Visiting retail partners regularly to promote brand standards, support store teams and enhance the Jellycat customer experience.
Monitoring sales performance, analysing sell-through data and identifying opportunities to improve sales and availability.
Supporting range reviews and presenting new collections to customers in a premium and engaging way.
Working closely with customers and internal stakeholders to ensure orders, stock allocation and deliveries are managed effectively.
Maintaining accurate forecasts, orderbooks and account performance reporting.
Creating clear and insightful presentations to communicate performance, opportunities and achievements.
Supporting the wider UK Sales team in delivering commercial objectives and annual sales targets.
Helping onboard and support new team members while contributing to a collaborative team environment.

You'll have

Experience in an Account Management or customer-facing commercial role within a wholesale retail environment.
Strong attention to detail and the ability to manage multiple priorities with accuracy.
Good commercial awareness and an interest in retail performance, sales growth and customer success.
Experience using Excel, PowerPoint and business systems such as SAP.
Strong communication and presentation skills, with confidence engaging a range of stakeholders.
The ability to build and maintain effective professional relationships both internally and externally.
Good analytical skills, with the ability to interpret data and turn insights into practical actions.
A proactive and positive approach, with strong problem-solving capability.
The confidence to work independently while collaborating effectively as part of a team.
An appreciation for working within a creative, premium brand environment and representing Jellycat with professionalism and care.

b2:Tc1d,

We are looking for a Global Pricing Administration Assistant to join our Commercial team, reporting to the Global Pricing Manager. Based in our White City, London office on a hybrid basis, you'll play a key role in maintaining accurate and consistent pricing across our global markets. Supporting pricing administration, reporting and data management activities, you'll help ensure pricing integrity, support margin performance and contribute to informed commercial decision-making across the business.

You'll be;

Maintaining global pricing data across business systems and platforms.

Supporting the implementation of pricing updates to ensure accuracy and consistency across international markets.
Managing pricing records, master data and supporting documentation.
Monitoring pricing accuracy, identifying discrepancies and escalating issues where required.
Assisting with SKU-level pricing and margin performance tracking.
Producing pricing reports and analysis to support commercial decision-making.
Preparing pricing information for teams across Finance, Sales, Product and regional markets.
Responding to pricing-related queries and providing support to stakeholders across the business.
Supporting pricing governance activities, market reviews and competitor pricing analysis.
Contributing to pricing projects and ongoing process improvement initiatives.

You'll have;

Previous experience in an administrative, analytical, commercial, finance, sales support, pricing or data-focused role.
Confidence working with large datasets and maintaining accurate records.
Strong Microsoft Excel skills, including formulas, lookups, filtering and data validation.
Excellent attention to detail and a commitment to accuracy.
Strong numerical and analytical skills.
The ability to organise and prioritise multiple tasks effectively.
Strong communication skills and confidence collaborating with different teams.
A methodical approach to administration and record keeping.
A proactive mindset with a willingness to learn and take ownership of your work.
Experience with ERP or business management systems, and knowledge of pricing or margin principles, would be advantageous.

b3:T1020,

You'll be;

Answering and processing incoming customer requests via phone and email in line with Jellycat’s processes and internal KPIs
Processing and managing customer’s orders
Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution
Ensuring a proactive, flexible and positive approach at all times when handling customer requests
Sending weekly and monthly sales and backorder reports to Regional Sales Managers
Discussing backorders and soft up-selling to help maximise sales opportunities
Managing any outstanding orders
Liaising with other departments to ensure fast and effective order processing
Liaising with the logistics team regarding post-delivery queries
Proactively developing relationships with new and existing customers always ensuring high level of customer retention
Supporting product launches where necessary
Supporting and representing company at tradeshows where necessary
Supporting sales teams and agents where required
Ensuring customer information is updated and maintained on internal systems

You'll have;

Minimum 2 years experience in a customer facing role, ideally B2B
Experience in working for a luxury brand is desirable but not essential
Clear communicator (both spoken and written)
Proven experience in maintaining a high level of customer service and relationship building
Passionate about helping customer service in line of Jellycat brand values
Able to build good relationships at all levels with a positive and flexible approach
Able to solve problems, have initiative, and open to continuous improvement and learning
Must be positive, resilient, and adaptable to change
Good working knowledge of Microsoft Office (Excel, Word and Outlook)
Excellent attention to detail and ability to work accurately
Highly organised with an ability to manage multiple priorities under pressure

Desirable

Generating and interpretation of reports
Critical thinking
Multilingual
Experience using D365, Zendesk or similar customer service systems

b4:T18d4,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

To provide dedicated ERP support across the US business, ensuring D365 issues and service requests are resolved effectively and with minimal disruption to business operations. The role will provide in-region expertise and ownership, reducing reliance on the project team, UK resources and third-party support, while contributing to the development of a scalable global ERP support model.

You'll be:

Acting as the first point of contact for all D365 incidents, requests and how-to queries logged.
Triaging, prioritizing and resolving first line issues, such as user errors, process questions, stuck or failed jobs, data corrections, print and report issues, and known errors with documented workarounds.
Reproducing issues and gathering full information (steps, screenshots, records affected, business impact) before escalating.
Escalating second- and third-line issues to the managed service partner through the agreed process and integration, with a clear and complete ticket.
Maintaining ownership of escalated tickets, chasing the partner against SLA, keeping users updated, and confirming the fix with the business before closure.
Identifying and raising Priority 1 / major incidents quickly, and acting as the internal coordinator between the business and the partner until service is restored
Managing D365 user access, including new joiners, movers and leavers, security role assignment and license allocation, in line with approved role design.
Supporting periodic user access reviews and keeping access records accurate.
Building and maintaining a D365 knowledge base of known errors, workarounds, how to guides and FAQs in Halo ITSM
Providing D365 support to users across the US, contributing to a global follow-the-sun support model and ensuring effective coverage and continuity across regions.
Supporting future D365 rollouts to other regions, including go-live and hypercare support where required.
Gaining exposure to effecting real heart-and-mind business change within one of the UK’s most recognized and loved brands, with a long heritage of delivering the highest standards of customer care.
Customer-focused, patient and confident when dealing with users at all levels, from warehouse to finance and leadership.
Taking ownership of tickets end to end rather than handing them off and forgetting them.
Curious about how the business runs on D365 and keen to deepen your functional knowledge.

You'll have:

Experience in an ERP application support or service desk role; experience with Microsoft Dynamics 365 Finance & Operations / Supply Chain Management is highly desirable.
Experience administering ERP user access and security roles.
Experience using an IT Service Management toolset to manage incidents, requests and changes; Halo ITSM is an advantage.
Experience working with a third-party managed service or support partner, including escalation and SLA management.
An understanding of how ERP systems integrate with other systems, such as EDI, warehouse systems and reporting tools.
Familiarity with Microsoft 365 and Entra ID
Azure Integration services
ITIL v4 Foundation is an advantage.
Strong written communication, with the ability to write clear user guides and explain technical issues in plain language.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Compensation:

$55k- $70k

b5:Tc32,

As a Product Data Administrator, reporting to the Product Information Manager, you’ll play a key role in maintaining accurate, complete and consistent product information across Jellycat’s internal systems and customer-facing platforms. Based in London within the Marketing team, you'll support the full product lifecycle, helping to ensure product data and digital assets are available, reliable and ready to support both eCommerce and wholesale operations

You'll be;

Maintaining and updating product information and digital assets across key business systems. [
Ensuring product data remains accurate, consistent and aligned across multiple platforms.
Performing regular audits and quality checks to uphold data standards and completeness.
Supporting the management and upload of large volumes of product data.
Working with colleagues throughout the product creation and launch process to ensure timely data availability.
Collaborating with teams across eCommerce, marketing, sales and logistics to meet business requirements.
Producing data quality reports and monitoring data performance.
Identifying, investigating and resolving product data discrepancies.

You'll have;

Strong attention to detail and a commitment to maintaining accurate data.
Experience working with data entry, validation or administration processes.
Excellent organisational skills and the ability to manage multiple priorities.
Good Excel skills, including functions such as VLOOKUPs and pivot tables.
The ability to work effectively with systems and learn new tools quickly.
Clear communication skills and confidence working with different teams.
A collaborative approach, while also being comfortable working independently.
Strong problem-solving skills and an analytical mindset.
Experience with PIM or ERP systems such as Akeneo, SAP or D365 would be advantageous.
The ability to thrive in a fast-paced environment and meet deadlines.

b6:T2546,

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

This experienced specialist is responsible for implementing, maintaining and improving US product compliance processes within Jellycat's global compliance framework for imported toys and maternity products from overseas factories for the Jellycat brand. This position focuses on proactive risk prevention, complex compliance issue resolution, and process optimization, rather than routine administrative or document-filling work.

You will lead cross-functional and external collaboration to proactively identify and mitigate product compliance risks, supporting appropriate escalation and corrective action, and supporting a stable and sustainable import business operation.

You'll be:

End-to-End Cross-Functional Compliance Management:

Working closely with Design, Supply Chain, Quality, Product and US Commercial teams throughout the product lifecycle, embedding US compliance requirements at the early development stage and ensuring they are clearly communicated and implemented across testing, production and labelling.
Driving the closed-loop rectification of non-compliance issues, working with relevant teams and suppliers to ensure corrective actions are completed and compliance requirements are met before production, import and product launch.
Ensuring key US compliance requirements are incorporated into product development and launch processes, including product safety testing, certification, labelling, state-specific requirements, registrations and applicable warnings.

Material & Product Safety Compliance Audit:

Conducting product safety audits in line with applicable US requirements and ensuring products meet applicable CPSC, CPSIA, ASTM and other mandatory US and Canadian product safety requirements.
Maintaining oversight of restricted substances, including lead, phthalates, PFAS and other applicable federal and state chemical restrictions, and ensuring products meet relevant market access and child safety requirements.
Monitoring and responding to saferproducts.com and Health Cananda reports.

State Compliance, Regulatory Update & Registration Management

Continuously monitoring updates to US federal and state toy, maternity, textile, chemical and consumer product laws, sampling regulations and compliance standards, while maintaining internal compliance specifications, state regulatory matrices and risk lists to proactively identify and address regulatory changes and potential compliance gaps.
Overseeing applicable state-specific registrations, licenses, law-label requirements and product restrictions, including Pennsylvania stuffed toy registration numbers and other state requirements applicable to Jellycat products.
Maintaining responsibility for monitoring California Proposition 65 requirements, including chemical restrictions, warning requirements and relevant enforcement developments, and ensuring regulatory changes are assessed and incorporated into Jellycat's compliance processes.

Compliance Filing System & Priority Management:

Building and optimizing full-lifecycle, traceable compliance archives and standardized SOPs for testing, certification, import clearance, product registration and regulatory documentation; prioritizing and managing multi-category, high-volume US compliance tasks; overseeing new product compliance approval and existing product reviews; and driving major risk rectification and standard updates to ensure smooth import and product launch schedules.
Maintaining accurate and accessible records for test reports, CPCs, product registrations, state requirements, Proposition 65 assessments, labels, regulatory approvals and other applicable compliance documentation.

You'll have:

Professional Experience

Experience in product compliance, quality compliance or cross-border import compliance within the soft toy, maternity, textile or consumer goods industry.
Proven experience in end-to-end compliance system management for imported consumer goods into the US market.

Professional Competencies

In-depth knowledge of applicable US federal and state requirements for toys, maternity products and textile products, including CPSC, CPSIA, ASTM toy safety requirements, Children's Product Certificates, US customs and import requirements, product labelling, Proposition 65, state chemical restrictions and product registration requirements.
Comprehensive understanding of third-party testing requirements, CPSC compliance, state-specific regulatory requirements and market supervision. Capable of independently auditing complex product labels, reviewing test reports and certification documents, verifying material and chemical safety risks, managing state registration requirements and solving complex US import, product safety and compliance issues.

Core Mindset

Possess systematic thinking and growth mindset. Not limited to routine compliance execution work.
Capable of summarizing compliance problems, optimizing processes and iterating internal standards, with the ability to develop and maintain US-specific compliance standards, documentation and processes in collaboration with the wider Product Compliance team.
Proactively follow federal and state regulatory updates, including changes to product safety, chemical restrictions, Proposition 65, labelling, registration and import requirements, and rapidly complete internal implementation and rectification with forward-looking risk judgment capability.

Comprehensive Capabilities

Experienced in cross-department and cross-overseas team collaboration. Able to coordinate technical compliance matters with external partners and relevant authorities, escalating material issues appropriately.
Excellent in project management, multi-task priority arrangement and problem closed-loop handling, with strong capabilities in risk review, process optimization and experience precipitation.

Personal Traits

Meticulous, responsible and highly sensitive to compliance risks. Possess strong capability of problem analysis, summary and systematic implementation.

The good stuff:

🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.
🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Compensation:

$85k - $110k

b7:Tecd,

We’re looking for an experienced and highly organised End-to-End Process Manager – Product to join Jellycat’s Category Management team, based in White City, London on a hybrid basis. Reporting to the Head of Category Management, you’ll take ownership of the end-to-end product process, creating the structure, visibility and alignment needed to take our product portfolio from initial strategy and concept through to launch.

Working across Category Management, Pricing, Data Management, Design, Product Development, Commercial, Planning, Marketing and our regional market teams, you’ll connect key activities, decisions and milestones to ensure our product development cycle runs smoothly and effectively.

You'll be;

Owning and evolving the end-to-end product process within Category Management, creating a clear and effective framework from strategy and concept through to launch.
Building and managing the cross-functional critical path, bringing together key activities and deliverables across Design, Product Development, Commercial, Planning and Marketing.
Establishing clear milestones, decision points, ownership and handovers throughout the product lifecycle.
Managing the end-to-end product calendar and keeping teams aligned around key dates, dependencies and priorities.
Bringing cross-functional teams together through key product meetings, decision gates and forums, ensuring discussions result in clear actions and outcomes.
Tracking key decisions and actions, creating visibility of ownership and helping teams deliver against agreed commitments.
Identifying risks, dependencies and potential roadblocks early, working collaboratively to resolve issues and escalating where appropriate.
Continuously looking for opportunities to simplify and improve processes, tools and ways of working, increasing clarity, efficiency and agility across the product journey.

You'll have;

At least five years’ experience in project, programme or process management, ideally within a product-led consumer business.
A strong understanding of end-to-end product development, including timelines, critical paths and cross-functional dependencies.
Excellent planning and organisational skills, with experience managing complex workstreams and competing priorities.
Proven experience bringing multiple functions together, creating alignment and driving delivery against shared commitments.
Strong communication and influencing skills, with the confidence to facilitate discussions and constructively challenge stakeholders at different levels.
A proactive, solutions-focused approach to identifying and resolving risks, dependencies and roadblocks.
A continuous improvement mindset, with experience simplifying processes and improving ways of working.
The ability to thrive in a fast-paced, evolving environment, balancing strong process discipline with flexibility and pace.

b8:Td65,

For a quarter of a century, the Jellycat family has brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

This is an exciting opportunity for an emerging writer to join Jellycat’s growing creative team and help bring our playful tone of voice to life for French-speaking audiences. Reporting to the French Copywriter and based in London, you’ll support the creation and adaptation of engaging French copy across product, marketing and digital channels. You’ll work closely with our English copy team and other stakeholders, developing your craft through guidance and feedback while helping ensure the spirit of Jellycat shines through naturally in French.

You'll be;

Writing and adapting French copy across product descriptions, emails, blogs, social content, marketing, digital and PR.
Bringing the personality and spirit of our English copy to life in natural, engaging French.
Working closely with the French Copywriter, English copy team and wider stakeholders to respond to creative briefs.
Proofreading your work carefully for grammar, spelling, punctuation and consistency.
Developing your understanding of digital copywriting, SEO and effective calls to action.
Contributing fresh ideas, playful language and creative thinking to briefs and brainstorms.
Applying feedback and tone-of-voice guidance to continually strengthen your writing.
Keeping copy and briefs organised while managing agreed priorities and deadlines.
Asking questions, sharing ideas and building your confidence across a varied range of writing projects.

You'll have;

Native-level written French, with an excellent understanding of French language, idioms and cultural nuances.
An excellent command of English, enabling you to work confidently from English-language briefs and source copy.
Strong attention to detail, including excellent French grammar, spelling, punctuation and proofreading skills.
The ability to work in a fast-paced environment, prioritise your work, and meet deadlines.
Some experience writing, editing or translating into French, whether through an internship, junior role, freelance work, study or personal projects.
Examples of work that demonstrate your writing ability.
An interest in digital copywriting and SEO, with an enthusiasm for learning best practice.
A passion for storytelling and a desire to develop your copywriting and transcreation skills.
A collaborative approach, with confidence asking questions and responding positively to editorial feedback.
Ideally, a degree or equivalent experience in French, Journalism, Creative Writing, Marketing, Communications or a related area.

b9:Te3e,

Australia & New Zealand Growth

About the Role

We are looking for a Customer Service Specialist to join our team. This role will play a key part in supporting our wholesale and retail partners as Jellycat continues its transition to a direct business model. You will be responsible for delivering an exceptional customer experience, managing customer enquiries, and ensuring smooth order processing and account support across your customer portfolio.

You'll be

Acting as a primary point of contact for wholesale customers and retail partners
Delivering a high standard of customer service across all customer interactions
Managing orders from placement through to fulfilment, ensuring accuracy and efficiency
Responding to enquiries relating to products, orders, deliveries and account information
Building strong relationships with customers to support long-term partnerships
Working closely with Sales, Supply Chain and other internal teams to resolve issues and improve service levels
Monitoring customer requirements and proactively identifying solutions to support their needs
Maintaining accurate customer records and order information within internal systems
Supporting the delivery of a seamless customer experience throughout the customer journey
Contributing to continuous improvements in processes and service standards

You'll have

Previous experience in a customer service, customer experience or sales support role
Experience working with wholesale, retail or B2B customers
Strong communication skills with the ability to build positive customer relationships
Excellent organisational skills and attention to detail
The ability to manage multiple priorities in a fast-paced environment
A proactive and solutions-focused approach to problem solving
Confidence working collaboratively with cross-functional teams
Experience using customer service, ERP or order management systems
Good commercial awareness and customer-centred thinking
Strong Microsoft Office skills, particularly Excel and Outlook

ba:Tae9,

You will be a proactive and customer-focused Customer Service Advisor, working as part of our DTC (Direct to Customer) Brand team. In this role, you will manage customer interactions related their experience at the Jellycat activations and events, ensuring every customer receives exceptional service.

Forms of contact will range from phones, emails, and live chat.

You will also work towards achieving set KPIs, including response times, resolution times, and customer satisfaction scores, contributing to the smooth operation of our DTC Brand team and the overall success of our customer experience. This is a fast-paced, dynamic role where your dedication and attention to detail will make a real impact.

You'll be;

Managing customer interactions across phones, emails, and live chat, providing exceptional service and resolving queries effectively.
Proactively communicating with customers regarding activations and events, and resolutions.
Staying up to date with FAQ information regarding out Jellycat Experiences.
Achieving set KPIs, including response times, resolution times, and customer satisfaction scores, to maintain high service standards.
Monitoring and prioritise daily tasks to meet deadlines and maintain service quality.
Providing feedback on recurring customer concerns to improve processes and enhance customer experience.
Supporting team initiatives and adapt to changing priorities in a fast-paced environment.
Supporting the DTC team with web queries.

You'll have;

Positive attitude to helping customers; previous customer service experience ideal.
Professional writing manner and being able to effectively communicate to our customers.
Ability to pick things up quickly.
Excellent interpersonal skills and can do attitude with problem solving.
Enjoy working as part of a team.
Can handle a busy workload (during peak), able to prioritise and be flexible.

Please Note: The role will be Monday – Sunday pro-rota, 37.5 Hours a week

bb:Td9c,

As Commercial Lead, you'll play a pivotal role in shaping the success of Jellycat’s UKI National Accounts business. Reporting to the Head of Nationals UKI and leading a team of Senior Account Managers, you'll help define and deliver the commercial strategy for some of our most important retail partners. This role combines strategic thinking, commercial leadership and hands-on execution, ensuring strong customer relationships, sustainable growth and a premium Jellycat experience across the UK and Ireland.

You'll be

Leading, developing and inspiring a team of Senior Account Managers to deliver outstanding results and grow their commercial capability.
Partnering with the Head of Nationals UKI to build and execute annual account strategies and longer-term growth plans.
Owning relationships with key national retail partners, influencing at a senior level to drive mutual success.
Leading commercial negotiations, joint business planning and strategic account reviews.
Using data, insights and market trends to identify opportunities and support commercial decision-making.
Ensuring exceptional Jellycat brand execution across customer stores and online environments.
Collaborating with Brand, Visual Merchandising, Creative and Activations teams to enhance retail experiences.
Overseeing forecasting and stock planning to maximise availability, sales performance and sell-through.
Working cross-functionally with Supply Chain, Finance, Operations, Customer Service and Planning teams to deliver seamless execution.
Providing commercial insight and recommendations that support wider business priorities and strategic direction.

You'll have

Significant experience in national wholesale account management, commercial leadership or strategic retail management.
A proven track record of leading and developing high-performing commercial teams.
Strong experience managing major retail partnerships and delivering successful joint business plans.
Excellent negotiation, influencing and relationship-building skills.
Strong commercial and financial acumen, including forecasting, profitability and KPI management.
Experience working with premium, luxury or highly branded consumer products.
Confidence communicating and presenting to senior internal and external stakeholders.
Strong analytical and problem-solving skills, with the ability to turn insight into action.
The ability to balance strategic planning with day-to-day commercial execution.
A collaborative, positive and accountable approach, with a passion for delivering exceptional customer and fan experiences.

bc:Te28,

We’re looking for a proactive and experienced Credit Controller to join our team, reporting directly to the UK Credit Control Manager. This role plays a vital part in supporting our UK Wholesale business, acting as a key point of contact and escalation for a portfolio of customers. The role will work closely with internal stakeholders, such as sales, customer services and logistics, to ensure timely and effective debt resolution.

The ideal candidate will have previous experience (minimum 2 years) working in credit control in a consumer goods or product-based industry, managing a large portfolio of customer accounts. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

You'll be;

Performing credit risk assessments and providing input into credit decisions for customers.
Proactively managing a portfolio of 300–400 customer accounts, ensuring outstanding balances are collected on time.
Responding to customer account queries by phone and email.
Maintaining clear and professional communication with customers, ensuring a positive experience.
Investigating and resolving payment discrepancies and customer queries in a timely, accurate and professional way.
Allocating payments accurately and carrying out regular account reconciliations to keep information complete and up to date.
Supporting the preparation of reporting on aged debtors, cash collection performance and credit risk exposure.
Helping to drive process improvements and automation across the function.

You'll have;

Knowledge & experience

2–3 years experience in credit control, ideally within a fast-paced, high-volume environment.
A strong understanding of complex payment allocation and account reconciliation processes.
Familiarity with Microsoft Dynamics 365 and confidence using Excel, including VLOOKUPs and pivot tables.
Exposure to credit risk reporting and analysis.

Skills

Excellent organisational and time management skills, with the ability to prioritise effectively.
Strong analytical and problem-solving skills.
Clear and professional written and verbal communication skills.
Excellent attention to detail and a high level of accuracy.

Behaviours

A proactive, solution-focused mindset with a hands-on approach to challenges.
A collaborative approach, while being equally comfortable working independently.
A customer-focused and professional approach, representing the brand with integrity.
An eagerness to learn and contribute to continuous improvement.

bd:T10d3,

You’ll join our in-house Business Systems team, working across ERP, eCommerce, CRM and BI, with a particular focus on our D365 F&O environment. This is an opportunity to make a real impact on how Jellycat operates globally, identifying opportunities to improve processes, developing and testing functionality, and helping create more seamless connections across our systems.

Working in an Agile environment, you’ll deliver meaningful improvements through two-week sprints, balancing immediate business needs with our longer-term technology strategy. Ultimately, you’ll help us build simpler, smarter and better-connected systems that support great decision-making and an exceptional experience for our customers.

You'll be;

Managing full lifecycle development projects.
Supporting workshops to understand business processes and document business requirements.
Carrying out business and systems analysis and producing clear documentation.
Supporting product design and conducting gap analysis against standard product functionality.
Configuring and setting up applications to meet business needs.
Delivering system training to internal and external users.
Developing and delivering effective testing strategies.
Working closely with in-house and partner development teams to deliver robust solutions on time.
Managing change control throughout the development lifecycle.
Developing your professional and technical skills, including working towards relevant certifications.
Delivering developments against agreed success criteria and business requirements.
Working within an Agile sprint methodology, with priorities set by the Digital Product Owner.
Identifying opportunities to use business systems across other areas of the organisation.
Staying curious about how automation can solve problems, improve ways of working and bring others along with new solutions.

You'll have;

Substantial, up-to-date experience working with Dynamics 365 F&O.
A minimum of 2 years’ professional development experience within a production environment.
Experience with .NET or Python, Visual Studio and object-oriented design.
Experience working with Azure Integration Services, including Function Apps and Logic Apps.
Strong functional knowledge across 3–4 of the following Microsoft Dynamics areas:
- Procurement and Sourcing
- Supply Chain Management
- Sales and Marketing
- Product and BOM Management
- Manufacturing (Discrete, Process or Lean)
- Retail
- Planning and Forecasting
- Warehousing and Transportation
The ability to analyse and bring together information from a range of different sources.
Strong commercial awareness and an understanding of how technology can support wider business needs.
Experience working within an IT service environment and managing against SLAs would be desirable.
Microsoft Dynamics accreditation would be desirable.
A proactive, analytical and curious approach to problem-solving.
A hands-on, practical approach, with the confidence to take ownership and lead from the front when needed.
A collaborative mindset and the ability to quickly become part of a small, focused team.
A strong sense of service, accountability and ownership.

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