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About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About you

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

91:T21aa,

Location: Vancouver, BC or Calgary, AB
Salary: $80,000 - $95,000 base salary + performance bonus
Travel: Regular travel throughout Canada

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for the general insurance industry. Founded in 2000, we have grown exponentially over the past 20 years. Today, more than 95,000 users across over 40 countries rely on Acturis solutions to power their businesses, with our platform processing more than $17 billion in transactions annually.

Since launching in Canada in 2019, Acturis has grown rapidly and now supports brokers, insurers and MGAs across the country. With more than 100 employees in Canada and ambitious plans for future growth, we are looking for talented and driven individuals who want to help shape the future of insurance technology.

Our Canadian business combines the pace, opportunity and impact of a growing company with the resources, expertise and stability of an established global organisation.

Why Join Acturis?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and supportive group of colleagues who are passionate about technology, insurance and delivering great outcomes for customers.
Join a high-growth Canadian business with the energy and opportunity of a startup, backed by the stability and resources of a successful global organisation.
Help shape the future of insurance technology in Canada as we continue to grow our market presence and challenge established competitors.
Learn how innovation and technology can transform the insurance industry while working closely with experienced leaders across Canada, the UK and Europe.
Receive structured training, coaching and mentoring to help you develop both professionally and personally.
Be given real responsibility from an early stage and have the opportunity to make a visible impact on the success of the business.
Receive regular constructive feedback, career development support and clear progression opportunities as our Canadian business continues to expand.
Build expertise in one of the leading insurance technology platforms in the world, working with brokers, insurers and MGAs across Canada.
Gain exposure to senior stakeholders, strategic projects and industry-leading clients from the outset.
Enjoy significant opportunities for career progression in a growing organisation where performance, ambition and contribution are recognised and rewarded.

The Position

As an Insurance Technology Sales Executive, you will play a key role in driving the continued growth of Acturis across Canada.

Working closely with prospects, customers, project teams and senior stakeholders, you will be responsible for identifying new business opportunities, delivering software demonstrations, managing sales opportunities and helping prospective customers understand how the Acturis platform can transform their business.

This is a consultative sales role suited to someone who enjoys building relationships, understanding business challenges and demonstrating how technology can solve them.

The base salary range for this role is between $80,000 and $95,000 CAD, plus performance-related bonus. Actual compensation will be based on experience and qualifications.

What Do the First Three Months Look Like?

You will receive structured training, regular feedback and clear performance objectives designed to support your success.

During your first three months you can expect to:

Develop a detailed understanding of the Acturis platform and the Canadian insurance market.
Learn how Acturis supports brokers, insurers and MGAs across Canada.
Shadow experienced colleagues and participate in customer meetings and software demonstrations.
Begin managing your own sales opportunities and prospect relationships.
Attend industry events and build your professional network within the insurance sector.
Contribute to the continued growth of Acturis Canada.

Key Responsibilities

As an Insurance Technology Sales Executive, you will be responsible for:

Developing and maintaining a thorough understanding of the Acturis platform to deliver engaging and detailed demonstrations to prospective customers.
Identifying, qualifying and developing new business opportunities across Canada.
Building strong relationships with brokers, insurers and MGAs.
Managing sales opportunities throughout the entire sales lifecycle, from initial contact through to contract negotiation and close.
Delivering online and in-person presentations and demonstrations to prospective customers.
Maintaining accurate prospect and pipeline information within the Acturis CRM system.
Working closely with executive, implementation and development teams to support opportunities and customer requirements.
Supporting the development of sales strategy and market growth initiatives.
Refining customer messaging, sales materials and value propositions.
Managing workload effectively across prospecting, demonstrations, follow-up activities and customer engagement.
Representing Acturis at industry conferences, trade shows and customer events throughout Canada.
Supporting customers through the early stages of implementation to ensure a smooth transition to delivery and account management teams.

Candidate Profile

We are particularly interested in candidates who combine insurance industry knowledge with strong commercial and relationship-building skills.

The successful candidate will have:

A proven track record of success in a sales, business development or client-facing role within the insurance industry.
Experience within commercial insurance broking, insurance software, insurance technology or a related insurance environment.
A strong understanding of insurance operations and broker workflows.
Excellent communication, presentation and relationship-building skills.
Confidence engaging with decision-makers and senior stakeholders.
A genuine interest in technology and software solutions.
The ability to quickly learn complex systems and confidently demonstrate them to customers.
Strong organisational skills and the ability to manage multiple opportunities simultaneously.
A proactive, self-motivated and commercially minded approach.
The ability to travel regularly throughout Canada and internationally on occasion.

Highly Desirable

Experience as a Producer, Commercial Account Executive or Business Development professional within the insurance industry.
Experience working for an insurance software or insurance technology provider.
Experience using broker management systems (BMS) such as Acturis, Applied Epic, SIG XP, Rival, Power Broker or similar platforms.
Experience delivering software demonstrations.
Bachelor's degree in Business, Commerce or a related field.

What Happens Next?

Think you'll be a great fit for the Acturis Canada team? Here's what the recruitment process may look like:

An introductory conversation with our People Operations team.
A 30-minute online assessment.
Two interview stages, including scenario-based and case-study discussions.
Reference checks.
Offer and onboarding.

Diversity & Inclusion

Acturis believes diversity drives innovation. We know that different backgrounds, experiences and perspectives make us stronger, which is why we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require accommodation at any stage of the process, please contact recruitment@acturis.ca.

92:Tf46,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Our journey began in 2000 in the garage of our co‑founder, Theo Duchen, who—together with fellow former McKinsey partner David McDonald—set out to reinvent insurance technology. From those start‑up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry.

Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers, and MGAs, we continue to shape modern insurance across both personal and commercial lines.

Recognised as a Great Place to Work® 2026 Acturis combines the agility and innovation of a start‑up with the scale and stability of an industry leader. You’ll join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day to day you will:

Lead end-to-end delivery of complex data, analytics and platform projects, managing scope, timelines, risks and dependencies to ensure successful outcomes
Coordinate cross-functional teams across data, engineering, product and the wider business, aligning priorities and managing stakeholder expectations
Drive strong governance, reporting and delivery discipline while contributing to improved, more efficient ways of working

We offer structured development, clear progression, and genuine ownership — whether that means leading projects, shaping strategy, or mentoring others. You’ll work in a collaborative environment where strong performers progress quickly.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.
Opportunities to lead cross‑functional projects, influence product direction, and support the growth of junior team members.
Comprehensive onboarding, ongoing professional development, and access to industry‑recognised training.

You’ll thrive here if you:

Have experience delivering large-scale technology or business change projects within a regulated industry, ideally with exposure to software or platform-based environments
Are a confident communicator who can manage and influence senior stakeholders across complex, multi-team delivery environments
Are delivery-focused and resilient, with the ability to bring structure, challenge existing processes and drive continuous improvement

Ready to use your expertise to help shape the future of insurance technology?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

93:T1637,

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

Central location 15-minute walk from downtown
Quick access to fitness facilities to take care of physical health
Bike lockers and storage to support your daily commute
Office patio with view for social gatherings and connections

Professional Development as a Co-op

Acturis believes that professional development is key to the co-op program. In this position, you will follow a clearly defined co-op path that recognises personal development and contribution to the company. Acturis will support your development as a co-op with the following:

You will receive structured targets, regular feedback and performance reviews.
Your team will deliver concentrated initial training and close mentoring, with daily. support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices.
You and your mentor will regularly review your co-op course requirements and how these should be fulfilled.
The company will provide opportunities to participate in company social events.

The Position

As a Recruitment Co-op you will be part of a world-class international team from a wide variety of backgrounds. Your primary goal in this role will be to ensure that our open competitions are moving in an efficient and timely manner.

As a member of the People Operations team, you can expect to:

Assist in full cycle recruitment process including:
- testing administration
- scheduling first round interviews and coordinating hiring team calendars
- launching video screening for entry level roles
- reporting on KPIs and candidate movement weekly
- responding to general candidate email inquiries
- posting new open roles on careers site and cross-posting to other sites and company website
- supporting the onboarding of new employees by reviewing documents and preparing onboarding packages
On occasion, assist in other People Operations activities including:
- triaging employee requests and inquiries
- administratively supporting People Projects and initiatives

The co-op wage for this position is between $19.00 and $20.00 per hour plus 4% in lieu of vacation.

This co-op term will start anytime between January 8 and January 15, 2027.

Candidate Profile

The successful candidates will have following attributes:

Passionate about people and building connections
Eager to learn and comfortable picking up new technologies
Proactive with strong written and verbal communication skills
Enthusiastic about providing an amazing candidate experience
Comfortable communicating cross-culturally including with newcomers and English Language Learners

The following attributes are highly appreciated but not required:

Fluent or Proficient in French
Experience providing customer service

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of the recruitment team will send you a video screening invitation.
You will be invited to participate in two interviews – one virtual and one in person at our head office.

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

94:T21aa,

Location: Vancouver, BC or Calgary, AB
Salary: $80,000 - $95,000 base salary + performance bonus
Travel: Regular travel throughout Canada

About Acturis Canada

Our Canadian business combines the pace, opportunity and impact of a growing company with the resources, expertise and stability of an established global organisation.

Why Join Acturis?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and supportive group of colleagues who are passionate about technology, insurance and delivering great outcomes for customers.
Join a high-growth Canadian business with the energy and opportunity of a startup, backed by the stability and resources of a successful global organisation.
Help shape the future of insurance technology in Canada as we continue to grow our market presence and challenge established competitors.
Learn how innovation and technology can transform the insurance industry while working closely with experienced leaders across Canada, the UK and Europe.
Receive structured training, coaching and mentoring to help you develop both professionally and personally.
Be given real responsibility from an early stage and have the opportunity to make a visible impact on the success of the business.
Receive regular constructive feedback, career development support and clear progression opportunities as our Canadian business continues to expand.
Build expertise in one of the leading insurance technology platforms in the world, working with brokers, insurers and MGAs across Canada.
Gain exposure to senior stakeholders, strategic projects and industry-leading clients from the outset.
Enjoy significant opportunities for career progression in a growing organisation where performance, ambition and contribution are recognised and rewarded.

The Position

As an Insurance Technology Sales Executive, you will play a key role in driving the continued growth of Acturis across Canada.

This is a consultative sales role suited to someone who enjoys building relationships, understanding business challenges and demonstrating how technology can solve them.

The base salary range for this role is between $80,000 and $95,000 CAD, plus performance-related bonus. Actual compensation will be based on experience and qualifications.

What Do the First Three Months Look Like?

You will receive structured training, regular feedback and clear performance objectives designed to support your success.

During your first three months you can expect to:

Develop a detailed understanding of the Acturis platform and the Canadian insurance market.
Learn how Acturis supports brokers, insurers and MGAs across Canada.
Shadow experienced colleagues and participate in customer meetings and software demonstrations.
Begin managing your own sales opportunities and prospect relationships.
Attend industry events and build your professional network within the insurance sector.
Contribute to the continued growth of Acturis Canada.

Key Responsibilities

As an Insurance Technology Sales Executive, you will be responsible for:

Developing and maintaining a thorough understanding of the Acturis platform to deliver engaging and detailed demonstrations to prospective customers.
Identifying, qualifying and developing new business opportunities across Canada.
Building strong relationships with brokers, insurers and MGAs.
Managing sales opportunities throughout the entire sales lifecycle, from initial contact through to contract negotiation and close.
Delivering online and in-person presentations and demonstrations to prospective customers.
Maintaining accurate prospect and pipeline information within the Acturis CRM system.
Working closely with executive, implementation and development teams to support opportunities and customer requirements.
Supporting the development of sales strategy and market growth initiatives.
Refining customer messaging, sales materials and value propositions.
Managing workload effectively across prospecting, demonstrations, follow-up activities and customer engagement.
Representing Acturis at industry conferences, trade shows and customer events throughout Canada.
Supporting customers through the early stages of implementation to ensure a smooth transition to delivery and account management teams.

Candidate Profile

We are particularly interested in candidates who combine insurance industry knowledge with strong commercial and relationship-building skills.

The successful candidate will have:

A proven track record of success in a sales, business development or client-facing role within the insurance industry.
Experience within commercial insurance broking, insurance software, insurance technology or a related insurance environment.
A strong understanding of insurance operations and broker workflows.
Excellent communication, presentation and relationship-building skills.
Confidence engaging with decision-makers and senior stakeholders.
A genuine interest in technology and software solutions.
The ability to quickly learn complex systems and confidently demonstrate them to customers.
Strong organisational skills and the ability to manage multiple opportunities simultaneously.
A proactive, self-motivated and commercially minded approach.
The ability to travel regularly throughout Canada and internationally on occasion.

Highly Desirable

Experience as a Producer, Commercial Account Executive or Business Development professional within the insurance industry.
Experience working for an insurance software or insurance technology provider.
Experience using broker management systems (BMS) such as Acturis, Applied Epic, SIG XP, Rival, Power Broker or similar platforms.
Experience delivering software demonstrations.
Bachelor's degree in Business, Commerce or a related field.

What Happens Next?

Think you'll be a great fit for the Acturis Canada team? Here's what the recruitment process may look like:

An introductory conversation with our People Operations team.
A 30-minute online assessment.
Two interview stages, including scenario-based and case-study discussions.
Reference checks.
Offer and onboarding.

Diversity & Inclusion

Acturis believes diversity drives innovation. We know that different backgrounds, experiences and perspectives make us stronger, which is why we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require accommodation at any stage of the process, please contact recruitment@acturis.ca.

95:T17f7,

About Acturis

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Support Manager/Lead, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About you

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

96:T139b,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Day to day you will have responsibility for:

Engineering Leadership
Lead the day-to-day delivery and evolution of workplace engineering, ensuring end-user devices, virtual desktops, Microsoft 365, Intune, Entra and endpoint services are secure, reliable, scalable and deliver an excellent user experience.

Technical Delivery & Modernisation
Drive the modernisation of workplace technology through automation, standardisation and cloud adoption. Lead improvements across endpoint management, security and compliance, infrastructure and virtual desktop services, including Azure Virtual Desktop, while improving platform resilience and operational efficiency.

Team & Service Excellence
Lead, develop and mentor workplace engineers and support specialists, setting clear technical standards and operational best practices. Take ownership of service performance across incident, problem and change management, working closely with Architecture, Security and operational teams to resolve underlying issues and continuously improve the workplace experience.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.
Opportunities to lead cross‑functional projects, influence product direction, and support the growth of junior team members.
Comprehensive onboarding, ongoing professional development, and access to industry‑recognised training.

You’ll thrive here if you have:

Strong experience leading End User Computing (EUC), Modern Workplace or Workspace Engineering teams, with responsibility for people management, stakeholder engagement and service ownership.
Deep technical expertise across Microsoft technologies including Intune, Microsoft 365, Entra ID, endpoint management, virtual desktop environments, device lifecycle management and workplace security.

Experience operating within a regulated environment, with a strong understanding of security, compliance, ITIL processes, change management and large-scale workplace transformation programmes.

Ready to use your expertise to help shape the future of insurance technology?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

97:T123e,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Day to day you will:

Deliver a professional and welcoming front-of-house experience, acting as the first point of contact for visitors, colleagues and incoming enquiries.
Coordinate the day-to-day running of the office, including facilities, suppliers, office equipment, catering, stationery and meeting logistics.
Support employee experience through onboarding new joiners, health and safety administration, company events and wider office operations projects.

You can expect:

A transparent progression structure with regular feedback, clear development goals and annual performance reviews.
Early responsibility and ownership of key office, facilities and employee experience initiatives, with opportunities to contribute ideas and improve processes.
Comprehensive onboarding, ongoing training and support from experienced colleagues to help you develop your operational, administrative and business support skills.

You’ll thrive here if you:

Experience working in a fast-paced, customer-facing environment, with the ability to remain professional, organised and responsive when managing multiple priorities.
Strong communication and interpersonal skills, with confidence interacting with colleagues, visitors, suppliers and senior stakeholders.
A proactive, self-motivated approach, excellent attention to detail, and good working knowledge of Microsoft Office applications including Word, Excel and Outlook.

This role is based in London, with an expectation of 5 days per week in the office. You must be available to start work in early December.

Ready to join a collaborative team where you'll be trusted with responsibility and encouraged to develop?

Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

98:Tefa,

At Acturis, innovation is not just part of our culture - it is in our DNA.

Our journey began in 2000 in the garage of our co founder, Theo Duchen, who - together with fellow former McKinsey partner David McDonald - set out to reinvent insurance technology. From those start up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry.

Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers and MGAs, we continue to shape modern insurance across both personal and commercial lines.

Recognised as a Great Place to Work® 2026, Acturis combines the agility and innovation of a start up with the scale and stability of an industry leader. You will join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way.

Day to day you will:

Work directly with insurers and brokers to design and build insurance products within the Acturis platform, translating requirements into structured system solutions
Configure product logic including rating models, underwriting rules, data capture journeys and policy outputs, taking ownership of delivery from build through to testing and launch
Analyse, troubleshoot and enhance live products, supporting the full policy lifecycle and advising clients on best practice and system capabilities

You can expect:

A transparent progression structure with structured targets, termly feedback, and annual performance reviews.
Early responsibility on client facing and technical projects, with opportunities to influence solution design and delivery.
Comprehensive onboarding, ongoing professional development, and access to industry recognised training, with the opportunity to mentor junior team members.

You will thrive here if you:

Have experience working within insurance, ideally with hands-on knowledge of the Acturis platform OR experience as a client facing business analyst

Enjoy combining business analysis with hands-on technical configuration and problem solving
Communicate confidently with clients and can translate complex requirements into clear, structured solutions

Ready to use your expertise to help shape the future of insurance technology?
Join Acturis and take on a role where your impact is immediate, your ideas matter and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

99:T1008,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

At Acturis, innovation isn’t just part of our culture - it’s in our DNA.

Our story began in 2000 in the garage of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry.

Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines.

Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day to day you will:

Design and implement enhancements to the Acturis System or customer-facing web solutions.
Break down complex client needs into clear, accurate technical specifications.
Solve technical problems logically and support sales teams with demos and solution insights.

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
Are logical, analytical, organised, and quick to learn new concepts.
Communicate confidently and enjoy working in a collaborative team environment.

Ready to apply your technical mind to real‑world challenges?
Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

9a:T11a7,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

At Acturis, innovation isn’t just part of our culture - it’s in our DNA.

Our story began in 2000 in the garage of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry.

Day to day you will:

Develop and enhance Acturis’ web platform using C#, ASP.NET, ASP.NET MVC and modern JavaScript frameworks to build complex, dynamic front-end experiences.
Design and implement innovative tools and solutions while applying best development practices, including unit testing and code reviews.
Optimise, refactor and improve existing code to ensure performance, maintainability and long-term platform quality.

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have (or expect) a 2:1+ in a STEM degree with strong A‑levels (AAB minimum, including an A in Maths), plus in‑depth experience with at least one major programming language and exposure to object‑oriented programming (e.g., C#, Java or C++).
Be logical, analytical, organised and quick to learn new technical concepts.
Communicate confidently and enjoy collaborating in a supportive, team‑focused environment.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.

9b:T41f8,

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than

95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in downtown Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join the Acturis Team?

Receive a competitive salary and annual performance-based reviews
20 paid holiday days each year, increasing to 25 years over 5 years of service
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Remote within Canada

The Position

As an Insurance Technology (Insurtech) Training Manager in our Sales and Customer Experience vertical, you will work to provide nationwide system training to our new and existing customers.

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

The salary range for this position is between $65,000.00 and $85,000.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As an Insurtech Training Manager, you can expect to be responsible for:

Providing consultancy to existing customers to improve their system use.
Developing training materials to coincide with system upgrades.
Designing bespoke training courses to cater to individual client needs.
Developing colleagues by conducting application training for new joiners and internal workshops when required.
Proactively managing your workload between training sessions.
Promoting best practice on the application at all times.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can attend courses funded by the company
The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

2 or more years of experience as an insurance broker or using Broker Management Systems in Canada
Fluent in both English and French to effectively connect with clients across the nation
Outstanding communication skills and patience when explaining processes to users with a diverse range of abilities.
A logical approach to providing multiple solutions to client issues.
The ability to quickly learn and adapt to functionality changes and new concepts.
Flexible approach to scheduling and delivery to accommodate high priority changes to projects.
The ability to work autonomously with high levels of proactivity, initiative and motivation.
Although most training will be conducted virtually, be prepared where required to travel across Canada to deliver training to new and existing customers.

The ideal candidate will have experience as an insurance broker or using Broker Management Systems in Canada.

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.

A People Operations representative will schedule an introduction call.
You will be invited to participate in two additional interviews with our Managing Director and Training Manager.
A personality assessment will be completed.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

Formation Insurtech Manager (Bilingual)

À propos d'Acturis Canada

Acturis est l'un des principaux fournisseurs de logiciels en tant que service pour l'assurance générale. Fondée en 2000, notre entreprise a connu une croissance exponentielle au cours des 20 dernières années. À ce jour, plus de 95 000 personnes, dans plus de 40 pays, utilisent les solutions d'Acturis pour mener à bien leurs activités, et notre plateforme gère plus de 17 milliards de dollars de transactions chaque année. En travaillant en étroite collaboration avec les courtiers, les assureurs et les MGA, nous avons contribué à créer et à façonner le marché de l'assurance d'aujourd'hui. En 2019, nous avons lancé notre système au Canada avec des opportunités passionnantes de croissance sur un nouveau marché et notre siège social canadien est basé à Victoria, en Colombie-Britannique.

Chez Acturis, nous investissons dans le recrutement, le développement et la promotion des talents. Chez nous, vous.. :

· Travailler avec un groupe de collègues talentueux, motivés et sympathiques.

· Apprenez à combiner l'innovation et la technologie pour créer de nouveaux modèles d'entreprise grâce à une équipe de direction dirigée par deux anciens partenaires de McKinsey.

· Être soutenu et encouragé à développer ses compétences et ses connaissances grâce à une formation structurée et à un accompagnement par des collègues expérimentés.

· Recevoir chaque trimestre des commentaires constructifs sur les performances et des encouragements afin de savoir comment s'améliorer - vous n'imaginez pas à quel point c'est inhabituel !

· Se voir confier la responsabilité réelle de ses propres projets dès que l'on est prêt.

Pourquoi rejoindre l'équipe Acturis ?

· Bénéficier d'un salaire compétitif et d'une évaluation annuelle des performances

· 20 jours de congés payés par an, portés à 25 ans après 5 ans d'ancienneté

· 100 % des prestations payées par l'employeur après trois mois de travail

· Avoir la possibilité de participer aux programmes de primes annuelles et d'incitation à l'actionnariat de l'entreprise en fonction des performances et de l'ancienneté.

· A distance au Canada

La position

En tant que responsable de la ) formation aux technologies de l'assurance (Insurtechdans notre secteur vertical Ventes et expérience client, vous travaillerez pour fournir une formation au système national à nos clients nouveaux et existants.

Vous vous verrez confier rapidement la responsabilité de projets discrets et recevrez un retour d'information structuré trois fois par an.

La fourchette de salaire pour ce poste se situe entre$ 65 000.00 et 85 000.00

À quoi ressemblent les trois premiers mois de travail ?

Vous recevrez des objectifs structurés, un retour d'information régulier et un examen annuel de vos performances. Vous suivrez également un plan de carrière clairement défini qui reconnaît le développement personnel et la contribution à l'entreprise.

En tant que Insurtech Training Manager , vous pouvez vous attendre à être responsable des tâches suivantes

· Fournir des conseils aux clients existants afin d'améliorer leur utilisation du système.

· Développer des supports de formation pour coïncider avec les mises à jour du système.

· Concevoir des cours de formation sur mesure pour répondre aux besoins individuels des clients.

· Développer les collègues en organisant des formations à l'application pour les nouveaux arrivants et des ateliers internes si nécessaire.

· Gérer de manière proactive votre charge de travail entre les sessions de formation.

· Promouvoir à tout moment les meilleures pratiques sur l'application.

Formation

Acturis estime qu'une combinaison de formations internes et externes permet aux collègues de développer des compétences variées :

· Les nouveaux arrivants bénéficient d'une formation initiale concentrée et d'un encadrement étroit.

· Les collègues sont encouragés à suivre des formations standard dans des domaines pertinents.

· Les collègues plus expérimentés peuvent suivre des cours financés par l'entreprise.

· L'équipe de direction d'Acturis organise des sessions de formation pour transmettre l'expérience et les meilleures pratiques.

Profil du candidat

Les candidats retenus devront présenter les caractéristiques suivantes

· 2 ans d'expérience + en tant que courtier d'ou en utilisant des systèmes de gestion de courtiers au Canadaassurance

· Parler couramment l'anglais et le français pour communiquer efficacement avec les clients dans tout le pays.

· Excellentes aptitudes à la communication et patience pour expliquer les processus à des utilisateurs ayant des capacités diverses.

· Une approche logique pour fournir des solutions multiples aux problèmes des clients.

· Capacité à apprendre rapidement et à s'adapter aux changements de fonctionnalité et aux nouveaux concepts.

· Approche flexible de la programmation et de la livraison pour s'adapter aux changements de priorité des projets.

· Capacité à travailler de manière autonome en faisant preuve d'une grande proactivité, d'un esprit d'initiative et d'une grande motivation.

· Bien que la plupart des formations soient virtuelles, vous devez être prêt à vous déplacer dans tout le Canada pour dispenser des formations à des clients nouveaux et existants.

Que se passe-t-il ensuite ?

Vous pensez être un bon candidat pour l'équipe d'Acturis Canada ? Voici à quoi pourraient ressembler les prochaines étapes après votre candidature :

· Un membre de notre équipe de recrutement vous contactera pour planifier une évaluation en ligne de 30 minutes.

· Un représentant de People Operations organisera un appel de présentation.

· Vous serez invité à participer à deux entretiens supplémentaires avec notre directeur général et notre responsable de la formation.

· Une évaluation de la personnalité sera effectuée.

· Des références seront contactées et une offre vous sera envoyée !

Acturis est convaincu que la diversité est le moteur de l'innovation. Nous savons que la diversité nourrit également le succès, c'est pourquoi nous sommes fiers d'être un employeur offrant l'égalité des chances.

Acturis s'engage à fournir un processus de recrutement et de sélection accessible. Si vous avez besoin d'un aménagement pour l'une ou l'autre partie du processus, veuillez contacter .recruitment@acturis.ca

9c:T1084,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

At Acturis, innovation isn’t just part of our culture - it’s in our DNA.

Day to day you will:

Design and implement enhancements to the Acturis System or customer-facing web solutions.
Break down complex client needs into clear, accurate technical specifications.
Solve technical problems logically and support sales teams with demos and solution insights.

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
Are logical, analytical, organised, and quick to learn new concepts.
Communicate confidently and enjoy working in a collaborative team environment.

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

9d:T17c5,

About Acturis Canada

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
Receive a competitive salary and annual performance-based reviews
20 paid holiday days each year
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Technical Support Analyst you can expect to be responsible for:

Support clients over phone, webchat and tickets to solve system user problems and resolve customer questions and issues.
Solve challenging technical problems using a structured and logical approach
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
Identify and gather ideas for new functionality and services
Meet with and visit customers to build relationships and identify opportunities for improved use of the Insurance System
Support other teams in testing new releases of the Insurance System
Demonstrate application functionality and technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

The annual salary for this position is $54,000.00 and will increase to $57,600.00 after probation.

Candidate Profile

An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility
The following attributes are highly appreciated but not required:
- Science, Math and Engineering background
- Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews.
You’ll meet with the Head of Customer Support based in the UK.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

9e:T11f2,

At Acturis, innovation is not just part of our culture - it is in our DNA.

Day to day you will:

Lead end to end delivery of Acturis implementation, upgrade and change projects for UK clients, managing scope, schedule, and governance at all levels
Act as the primary contact for clients, internal teams and senior stakeholders, providing updates, facilitating forums and ensuring alignment with UK market and regulatory expectations
Coordinate and drive delivery across multiple Acturis teams , managing risks, issues and dependencies while supporting clients in adopting configuration best practices.

This role is be based out of our London office, with hybrid working available.

We offer structured development, clear progression and genuine ownership - whether that means leading projects, shaping strategy or mentoring others. You will work in a collaborative environment where strong performers progress quickly.

You can expect:

• A transparent progression structure, regular feedback and annual performance reviews.
• Opportunities to lead cross functional initiatives, influence customer strategy and support the growth of junior colleagues.
• Comprehensive onboarding, ongoing professional development and access to industry recognised training.

You will thrive here if you:

Bring solid project management experience delivering insurance technology projects end to end, with the confidence to drive scope, timelines and delivery, ideally supported by direct Acturis platform experience
Communicate complex technical requirements clearly and simply, taking a consultative approach to problem solving and supporting clients in adopting best practice solutions
Excel in managing multiple stakeholders, building strong internal relationships, influencing decisions and maintaining structured governance, risks and issues throughout the project lifecycle.
Challenge yours and others thinking to ensure the best outcome

Ready to use your expertise to help shape the future of insurance technology?

Join Acturis and take on a role where your impact is immediate, your ideas matter and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

9f:T3a5e,

About Acturis Canada

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
Receive a competitive salary and annual performance-based reviews
20 paid holiday days each year
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Technical Support Analyst - French Speaking you will be supporting Acturis grow in a new business area. Over the last 3 years we have grown our Canadian business and are now expanding into the French Canadian market. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Technical Support Analyst - French Speaking you can expect to be responsible for:

Support clients over phone, webchat and tickets to solve system user problems and resolve customer questions and issues.
Work primarily in English initially, but with a growing proportion of work in French and in supporting French speaking clients.
Solve challenging technical problems using a structured and logical approach
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
Identify and gather ideas for new functionality and services
Meet with and visit customers to build relationships and identify opportunities for improved use of the Insurance System
Support other teams in testing new releases of the Insurance System
Demonstrate application functionality and technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

Important: Although this position requires French language proficiency, please submit all application documents in English and complete all stages of the recruitment process in English, unless otherwise instructed by the recruitment team.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

The annual salary for this position is $57,150.00 and will increase to $60,750.00 after probation.

Candidate Profile

An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Fluent in French and English
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility
The following attributes are highly appreciated but not required:
- Science, Math and Engineering background
- Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews.
You’ll meet with the Head of Customer Support based in the UK.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

À propos d'Acturis Canada

Acturis est l'un des principaux fournisseurs de logiciels en tant que service pour l'assurance générale. Fondée en 2000, notre entreprise a connu une croissance exponentielle au cours des 20 dernières années. À ce jour, plus de 95 000 personnes, dans plus de 40 pays, utilisent les solutions d'Acturis pour mener à bien leurs activités, et notre plateforme gère plus de 17 milliards de dollars de transactions chaque année. En travaillant en étroite collaboration avec les courtiers, les assureurs et les MGA, nous avons contribué à créer et à façonner le marché de l'assurance d'aujourd'hui. En 2019, nous avons lancé notre système au Canada avec des opportunités passionnantes de croissance sur un nouveau marché. Notre siège social est basé à Victoria, en Colombie-Britannique.

Chez Acturis, nous investissons dans le recrutement, le développement et la promotion des talents. Chez nous, vous.. :

Travailler avec un groupe de collègues talentueux, motivés et sympathiques.
Apprenez à combiner l'innovation et la technologie pour créer de nouveaux modèles d'entreprise grâce à une équipe de direction dirigée par deux anciens partenaires de McKinsey.
Être soutenu et encouragé à développer ses compétences et ses connaissances grâce à une formation structurée et à un accompagnement par des collègues expérimentés.
Recevoir chaque trimestre des commentaires constructifs sur les performances et des encouragements afin de savoir comment s'améliorer - vous n'imaginez pas à quel point c'est inhabituel !
Se voir confier la responsabilité réelle de ses propres projets dès que l'on est prêt.

Pourquoi rejoindre l'équipe Acturis ?

Situation centrale à 15 minutes à pied du centre-ville de Victoria avec un patio pour les bureaux et un accès rapide à des installations de remise en forme pour prendre soin de sa santé physique.
Bénéficier d'un salaire compétitif et d'une évaluation annuelle des performances
20 jours de congés payés par an
100 % des prestations payées par l'employeur après trois mois de travail
Avoir la possibilité de participer aux programmes de primes annuelles et d'incitation à l'actionnariat de l'entreprise en fonction des performances et de l'ancienneté.
Horaire de travail hybride : travail à domicile jusqu'à 3 jours par semaine. Pendant la période d'essai, le candidat travaillera à temps plein dans notre bureau de Victoria.

La position

En tant qu'analyste du soutien technique, vous contribuerez à la croissance d'Acturis dans un nouveau secteur d'activité. Au cours des trois dernières années, nous avons développé nos activités au Canada et nous nous développons maintenant sur le marché du Canada français. Vous recevrez des objectifs structurés, un retour d'information régulier et un examen annuel des performances. Vous suivrez également un plan de carrière clairement défini qui reconnaît le développement personnel et la contribution à l'entreprise.

En tant qu'analyste du support technique, vous pouvez vous attendre à être responsable de.. :

Résoudre les problèmes des utilisateurs du système et résoudre les questions et problèmes des clients.
Travail principalement en anglais dans un premier temps, mais avec une proportion croissante de travail en français et d'assistance aux clients francophones.
Résoudre des problèmes techniques difficiles en utilisant une approche structurée et logique.
Aider nos clients canadiens à comprendre les options et les possibilités d'utilisation du système d'assurance complexe et hautement configurable.
Identifier et rassembler des idées pour de nouvelles fonctionnalités et de nouveaux services
Rendre visite aux clients pour identifier les possibilités d'améliorer l'utilisation du système d'assurance
aider les autres équipes à tester les nouvelles versions du système d'assurance
Démontrer les fonctionnalités des applications et les solutions techniques aux clients.

Vous vous verrez confier rapidement la responsabilité de projets discrets et recevrez un retour d'information structuré trois fois par an.

Important: Bien que ce poste exige une maîtrise du français, veuillez soumettre tous vos documents de candidature en anglais et compléter toutes les étapes du processus de recrutement en anglais, sauf indication contraire de l’équipe de recrutement.

Formation

Acturis estime qu'une combinaison de formations internes et externes permet aux collègues de développer des compétences variées :

Les nouveaux arrivants bénéficient d'une formation initiale concentrée et d'un encadrement étroit.
Les collègues sont encouragés à suivre des formations standard dans des domaines pertinents.
Les collègues plus expérimentés peuvent choisir des cours en réservant du temps et en payant le cours.
L'équipe de direction d'Acturis organise des sessions de formation pour transmettre l'expérience et les meilleures pratiques.

Le salaire annuel pour ce poste est de 57 150 $ et passera à 60 750 $ après la période d'essai.

Profil du candidat

Aptitude à l'application de la technologie et à la résolution structurée de problèmes
Capacité à travailler en équipe et à apprendre rapidement
Maîtrise des outils informatiques (Word, Outlook, Excel) et capacité à assimiler de nouveaux concepts.
Maîtrise du français et de l'anglais
Excellentes compétences en matière de communication
Enthousiaste à l'idée de fournir un service de qualité à la clientèle
Logique, bien organisé et pratique
Confiant et désireux d'assumer des responsabilités
Les caractéristiques suivantes sont très appréciées, mais ne sont pas obligatoires :
- Formation en sciences, mathématiques et ingénierie
- Expérience dans le domaine du service à la clientèle (par exemple : services alimentaires/restaurants, commerce de détail, hôtellerie, service d'assistance).

Que se passe-t-il ensuite ?

Vous pensez être un bon candidat pour l'équipe d'Acturis Canada ? Voici à quoi pourraient ressembler les prochaines étapes après votre candidature :

Un membre de notre équipe de recrutement vous contactera pour planifier une évaluation en ligne de 30 minutes.
Un représentant de People Operations organisera un appel de présentation.
Vous serez invité à participer à deux entretiens de type étude de cas.
Vous rencontrerez le responsable de l'assistance à la clientèle basé au Royaume-Uni.
Des références seront contactées et une offre vous sera envoyée !

a0:T1831,

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

Why Join the Acturis Team?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready
Receive a competitive salary and annual performance-based reviews
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Receive 20 days of holiday rising to 25 days over time
Work from home up to 3 days per week and in our Victoria, BC office for the other 2 days. During probation this will be full time in our Victoria Office.

The Position:

As a Senior Technical Business Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

The annual salary for this position is between $70,000.00 and $80,000.00 . This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

As an Experienced Technical Business Analyst you can expect to be responsible for:

Work in the Products team, working with insurers (primarily based in Western Canada time zones) to build and improve Personal Lines products
Help clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
Design and implement top quality new software solutions
Solve challenging technical problems using a structured and logical approach
Gather client requirements and turn these into detailed, unambiguous and accurate specifications
Manage the build of sometimes complex implementations, and ensure this is done to specification
Continuously monitor and improve all aspects of the Acturis System
Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidates will have following attributes:

Degree in Math, Physics, Engineering or other STEM discipline
An aptitude for applying technology and structured problem solving
Strong communication skills and an ability to build relationships with clients
Logical, well organized and practical
A track record of delivering on projects and an ability to carry tasks through to completion
Confident and eager to take responsibility
An ability to work in teams and learn quickly, seamlessly collaborating with others
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts quickly
2-3 years relevant experience in the insurance or software industry

The following attributes are highly appreciated but not required:

Science, Math, and Engineering background
Fluent or Proficient in French
Experience working in technology within the Canadian insurance industry
Experience of basic project management

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in three additional interviews.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.
Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

a1:T1cea,

About Acturis Canada

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Have an office in a central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities
Receive a competitive salary and annual performance-based reviews
Have 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
Have 100% employer paid benefits after three months on the job including RRSP
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Have a Hybrid work schedule: work from home up to 3 days per week.
- During the training period this will be full time in our Victoria Office.

What does the role look like?

As a Technical Business Analyst, you will be part of a world-class international team from a wide variety of backgrounds.

At Acturis, Technical Business Analysts help our clients understand the possibilities within the system and gather client requirements in order to turn them into detailed, unambiguous and accurate specifications for a development team.

The Downloads team main mission is creating efficiencies for our customers by facilitating the automated download of key information from third party systems.

Your day may involve:

Designing and implementing top quality new software solutions
Solving challenging technical problems using a structured and logical approach
Managing the build of sometimes complex implementations, and ensuring this is done to specification
Investigation of errors on the Live system to work out the root cause and proposing solutions to fix this
Continuously monitoring and improving all aspects of the Acturis System
Supporting the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

On the Documents team, you can expect to work directly with clients to gather their requirements for their customer-communications ("documents") suite on Acturis and support them in using the standard Application functionality to achieve this.

Your day may involve:

Supporting clients in understanding the system and corresponding documents capabilities
Working with clients and other teams to scope requirements and design solutions
Writing detailed specifications for new documents features and working with developers whilst these are implemented
Completing in-depth testing for internal development and providing support for client testing

As part of our Personal Lines and International Programs your day may involve:

Work in a team focused on insurance product implementations
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
Design and implement top quality new software solutions
Gather client requirements and turn these into detailed, unambiguous and accurate specifications
Manage the build of sometimes complex implementations, and ensure this is done to specification
Continuously monitor and improve all aspects of the Acturis System

You can expect to be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

The annual salary for this position is $57,150.00 and increases to $60,750.00 after probation.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for

Candidate Profile

The successful candidates will have following attributes:

Degree from a Computer Science, Math, Engineering, Physics or other related technical degree
Experience providing excellent customer service and confidence in relationship building skills
Clear and concise written and oral communication
Continuous learner who is eager to take responsibility
Strong organizational skills; demonstrated experience with keeping to deadlines
Creative problem solver who follows logical and practical processes
Values teamwork and strives to collaborate well with others
Experience with Microsoft Office Suite and comfortable with learning new technology quickly
An aptitude for applying technology and structured problem solving
A track record of delivering on projects and an ability to carry tasks through to completion
Demonstrated interest in and experience of using IT and software

The following attributes are highly appreciated but not required:

Science, Math, and Engineering background
Fluent or Proficient in French

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews and one final round interview.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

a2:T1383,

Join ICE-Tech

At ICE-Tech, we deliver innovative software solutions that help insurers transform, modernise, and grow. As part of the Acturis Group, we combine deep industry expertise with market-leading technology to deliver complex software implementation and transformation programmes across the global insurance sector.

With teams across multiple international locations, we are a collaborative organisation that values accountability, innovation, and continuous improvement. Our people work together to solve complex challenges for enterprise customers and play a key role in shaping the future of insurance technology.

We're now looking for an experienced Business Analyst to join our UK delivery team.

About the Role

As a Senior Business Analyst, you will take ownership of complex client delivery projects, helping insurance organisations transform business requirements into scalable software solutions. Working closely with customers and internal delivery teams, you will lead requirements gathering, solution design, system configuration, and implementation activities while building strong, long-term client relationships. This is a highly visible role where you will act as a trusted advisor to clients, drive successful delivery outcomes, and support the development of junior colleagues as a technical leader within the team.

What You'll Be Doing

As part of the role, you will:

Lead client workshops and requirements gathering sessions, translating business needs into practical software solutions
Configure insurance software products, reports, and fulfilment templates using SQL, JavaScript, and other technical tools
Take ownership of complex client projects and major deliverables from analysis through to implementation
Manage client relationships, acting as the primary point of contact and escalation owner
Provide technical leadership, coaching, and support to junior consultants across the team
Drive optimisation and continuous improvement opportunities for clients and internal processes
Coordinate multiple workstreams simultaneously, ensuring deliverables are completed on time and to a high standard
Support client training, knowledge transfer, and adoption of software solutions

To Succeed in this Role, You'll Bring:

Experience within consulting, business analysis, software delivery, or technical implementation, ideally within the insurance or InsurTech sector
Strong requirements gathering and workshop facilitation skills, with the ability to engage stakeholders and translate business needs into effective technical solutions
Hands-on experience with SQL and/or JavaScript, alongside a proven ability to configure and deliver software solutions
Excellent analytical and problem-solving skills, with a structured approach to managing complex challenges
Strong client-facing communication and stakeholder management experience, including ownership of customer relationships and escalations
The ability to work independently, take ownership, and manage multiple priorities effectively

It Would Be Great If You Also Have

Experience coaching, mentoring, or providing technical leadership to junior colleagues
Experience configuring insurance or enterprise software platforms
A background in insurance technology, software implementation, or digital transformation projects
Experience identifying and driving process improvement or optimisation initiatives
Confidence using AI tools to improve productivity and ways of working

Why Join ICE-Tech?

When you join ICE-Tech, you'll become part of a collaborative international team focused on delivering real value for customers.

We offer:

Hybrid working arrangements
Annual bonus opportunities
Share incentive schemes (role dependent)
Generous holiday allowance and benefits package
Structured performance reviews and career development pathways
The opportunity to work on complex, enterprise-scale transformation programmes
A supportive culture focused on learning, collaboration, and professional growth

Ready to Apply?

If you're an experienced Business Analyst who enjoys solving complex business challenges, delivering innovative software solutions, and building strong client relationships, we'd love to hear from you.

Apply today and help shape the future of insurance technology with ICE-Tech.

a3:T118e,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

Day to day you will:

Work closely with insurers and brokers to help design and build insurance products within the Acturis platform, supporting the translation of business requirements into structured system solutions
Configure product logic including rating models, underwriting rules, data capture journeys and policy outputs, with training and support from experienced colleagues
Analyse and troubleshoot products, assisting with testing, optimisation and ongoing enhancements across the policy lifecycle

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
Are logical, analytical, organised, and quick to learn new concepts.
Communicate confidently and enjoy working in a collaborative team environment.

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

a4:T164f,

About Acturis Canada

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

The Position

As a Sales Manager you will be part of a world-class international team from a wide variety of backgrounds. Your primary goal in this role will be to work closely with the Executive, Development and other teams within Acturis to develop and convert prospects.

The base salary range for this role is between $80,000.00 and $95,000.00. This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

As a Sales Manager you can expect to be responsible for:

Developing and maintaining a thorough understanding of the Acturis system to enable detailed demonstrations of the platform in sales opportunities.
Maintaining a detailed database within the Acturis CRM system of prospective customers which will include several key criteria for each prospect
Assisting in the development of sales strategy
Supporting the development and building up of the future sales team including the recruitment of additional (regional) sales staff to champion efforts in different provinces
Contacting, presenting (virtually and in person) and negotiating with prospective customers including contract terms and specific technical requirements.
Refining promotional material including customer proposition, distinctiveness and advantages
Proactively managing workload between prospecting, sales demos and follow up activity
Representing Acturis at Industry events including Tradeshows, Conferences and Customer events

Candidate Profile

The successful candidates will have following attributes:

Located in Calgary or Vancouver
A proven track record of sales in Insurance
- Two or more years in broking industry
Bachelor’s degree in Business Administration, Commerce or related field preferred.
Knowledge of the insurance industry and processes through experience in current or previous roles
Demonstrated interest in and experience of using IT and software
- Experience using Insurance BMS platforms is welcomed
This is a client focused role where an ability to build relationships with customers and strong communication skills are essential
A logical approach to providing multiple solutions to client issues
The ability to quickly learn and adapt to functionality changes and new concepts
The ability to identify areas of development for the application and articulate the opportunity it represents
The ability to work autonomously with high levels of proactivity, initiative and motivation
Must be able to travel within Canada as required and internationally on occasion

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A People Operations representative will schedule an introduction call.
A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
You will be invited to participate in two case study type interviews.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

a5:T11da,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

At Acturis, innovation isn’t just part of our culture - it’s in our DNA.

Day to day you will:

Work with internal teams and clients to understand business challenges, gather requirements, and identify opportunities to improve processes through data, reporting and automation solutions.
Analyse, transform and integrate data from multiple sources, supporting the development of dashboards, reporting products and automated workflows that enhance decision-making and operational efficiency.
Support the testing, implementation and continuous improvement of innovative solutions, including document automation, machine learning models and LLM-powered tools that deliver value to Acturis customers.

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
Are logical, analytical, organised, and quick to learn new concepts.
Communicate confidently and enjoy working in a collaborative team environment.

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

a6:T1125,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.
Our journey began in 2000 in the garage of our co‑founder, Theo Duchen, who—together with fellow former McKinsey partner David McDonald—set out to reinvent insurance technology. From those start‑up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry.

Day to day you will:

Deliver and enhance core platform services and reusable platform components that support our wider application estate and engineering teams.
Build and evolve self-service capabilities and standardised platform patterns (“golden paths”), driving automation and improving the developer experience.
Support the reliability and operation of critical platform services through monitoring, incident response, continuous improvement, and engineering best practices.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.
Opportunities to contribute to platform strategy, improve engineering standards, and influence how our technology platforms evolve.
Comprehensive onboarding, ongoing professional development, and exposure to modern automation, CI/CD, Infrastructure-as-Code, and platform engineering practices.

You’ll thrive here if you:

Have experience in platform, infrastructure, or systems engineering, ideally within a Microsoft Windows-based environment.
Possess strong automation and scripting skills using tools such as PowerShell, Ansible, or Bash, with exposure to CI/CD and Infrastructure-as-Code approaches.
Are a proactive problem solver who can work independently, improve operational processes, and adapt quickly within a fast-moving engineering environment.

Ready to use your expertise to help shape the future of insurance technology?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

a7:T1351,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Day to day you will:

Analyse timesheet, resource utilisation and project performance data, producing executive reporting packs, dashboards and insights that help senior leaders make informed decisions on workforce planning, productivity and strategic priorities.
Drive consistency and data quality across the business by championing the effective use of Jira and Tempo, promoting accurate time recording, and identifying opportunities to improve reporting, productivity and project outcomes.
Support the successful delivery of strategic projects by monitoring milestones and budgets, tracking actions, coordinating stakeholders, and ensuring project progress is clearly communicated through timely status reporting and performance analysis.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.
Opportunities to lead cross-functional projects, influence technical direction, and contribute to the evolution of our platform engineering capabilities.
You can expect to become a trusted partner to senior leaders, using timesheet, resource utilisation and productivity data to provide actionable insights that support workforce planning, project prioritisation and strategic decision-making across the business.

You’ll thrive here if you:

You enjoy turning complex data into actionable insights, using timesheet, resource utilisation and performance information to influence decisions and support business leaders.
You're confident working with stakeholders at all levels, building strong relationships, challenging constructively where needed, and driving consistency in processes, reporting and data quality.
You have experience supporting projects or business change initiatives, are highly organised, and enjoy working in a fast-paced environment where you can balance detailed analysis with broader business objectives.

Ready to use your analytical expertise to influence strategic decisions and drive business performance across Acturis?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

a8:Td4e,

At Acturis, innovation isn’t just part of our culture — it’s in our DNA.

Day to day you will:

Design, manage and improve Acturis’ network infrastructure across data centres, on-premise environments and Microsoft Azure, ensuring systems remain secure, resilient and highly available.
Take ownership of core networking technologies including routing, switching, firewalls, VPNs and cloud connectivity, while troubleshooting complex technical issues and supporting business-critical services.
Work closely with cloud, security and infrastructure teams to deliver network improvements, strengthen security controls, automate processes where possible and support Acturis' ongoing cloud adoption.

You can expect:

A transparent progression structure, regular feedback, and annual performance reviews.
Opportunities to lead cross‑functional projects, influence product direction, and support the growth of junior team members.
Comprehensive onboarding, ongoing professional development, and access to industry‑recognised training.

You’ll thrive here if you:

Strong hands-on experience supporting enterprise networks, with solid knowledge of routing, switching, TCP/IP, DNS, DHCP, VPNs, firewalls and network security principles.
Experience with both traditional infrastructure and Microsoft Azure networking, including hybrid connectivity between cloud and on-premise environments.
Excellent troubleshooting skills, a methodical approach to change management, and the ability to communicate technical concepts clearly to a range of stakeholders.

Ready to use your expertise to help shape the future of insurance technology?
Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.

a9:T1883,

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. We have grown exponentially since the founding of the company in 2000. To date more than 95,000 individuals in over 40 countries use Acturis solutions to power their business and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement during your co-op term.
Be given real responsibility for assisting on projects as soon as you are ready
Receive a competitive wage and regular performance-based reviews

Why Join the Acturis Team?

• Central location 15-minute walk from downtown
• Quick access to fitness facilities to take care of physical health
• Bike lockers and storage to support your daily commute
• Office patio with view for social gatherings and connections

Personal Development as a Co-op

Acturis will support your development as a co-op with the following:

You will receive structured targets, regular feedback and performance reviews
Your team will deliver concentrated initial training and close mentoring, with daily support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices
You and your mentor will regularly review your co-op course requirements and how these should be fulfilled
The company will provide opportunities to participate in company social events

The Position

As a Technical Business Analyst in our integration or risk capture team you will:

Work in a team focused on insurance product implementations
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
Design and implement top quality new software solutions
Solve challenging technical problems using a structured and logical approach
Gather client requirements and turn these into detailed, unambiguous and accurate specifications
Manage the build of sometimes complex implementations, and ensure this is done to specification
Continuously monitor and improve all aspects of the Acturis System

Technical Business Analyst roles exist in teams across the business at Acturis. The roles differ in technical focus, more technical roles include developing solutions for various insurance products. Roles also differ in the amount of client-facing time, some roles involve a lot of interaction with our Canadian broker and insurer clients while others involve working closely with internal teams. At interview we will review your skill set and take into account any preferences you may have to identify the best fit role for you.

The co-op wage for this position is $20 per hour plus 4% in lieu of vacation. This may increase for subsequent co-op terms.

Candidate Profile

The successful candidates will have following attributes:

Second year and above co-op student
An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility

The following attributes are highly appreciated but not required:

Science, Math or Engineering background
Understanding of a computer programming language
Fluent or Proficient in French
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment. These are done on a rolling basis.
A People Operations representative will schedule an introduction call.
Two technical/case study format interviews will occur with members of your future team.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

aa:T12c8,

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up February 2027 - but are not currently recruiting those graduating in 2027

About the Application Development team

The Application Development team is responsible for the design, development and maintenance of the core Acturis platform. Working across APIs, databases, user interfaces and quality assurance, the team delivers the functionality that powers the software used by brokers and insurers every day. From defining requirements and investigating issues to testing new features and supporting platform improvements, the team plays a central role in the ongoing evolution of the Acturis platform.

Day to day you will:

Analysing business and technical requirements, producing detailed specifications for new functionality and enhancements to the Acturis platform.
Investigating platform behaviour, system issues and data flows to identify root causes, recommend solutions and support the delivery of fixes.
Designing and executing test scenarios for new functionality, validating system changes and ensuring releases meet business and technical requirements.

We offer mentorship from day one, a clear progression path, and real responsibility early on, because we’ve built an environment where graduates grow fast and make meaningful impact.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually
Opportunities to lead projects, manage resources, and mentor junior team members.
Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You'll thrive here if you:

Have a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
Are logical, analytical, organised, and quick to learn new concepts.
Communicate confidently and enjoy working in a collaborative team environment.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.

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About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.

Why Join the Acturis Team?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready
Receive a competitive salary and annual performance-based reviews
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Receive 20 days of holiday rising to 25 days over time
Work from home up to 3 days per week and in our Victoria, BC office for the other 2 days. During probation this will be full time in our Victoria Office.

The Position:

As an Experienced Technical Business Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

The annual salary for this position is between $70,000.00 and $80,000.00 . This salary is a guideline and actual compensation will be based on level of experience.

What do the first three months on the job look like?

As an Experienced Technical Business Analyst you can expect to be responsible for:

Provide technical support for clients whose reporting and downstream systems are integrated with Acturis using an Acturis Toolkit by working closely with their IT teams.
Develop and maintain the Acturis Toolkit that is used to extract data from Acturis into client systems using PowerShell and database interrogation techniques.
Investigate data issues raised by clients and work with the appropriate teams within Acturis to diagnose and resolve.
Specify new Acturis-hosted reporting solutions and the data structures required to facilitate these and work closely with database developers to design, test and rollout the solution.
Understand the business requirements of specific client projects, propose the design of solutions to satisfy these and lead such discrete client projects through development, testing and client support to fruition.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

Candidate Profile

The successful candidates will have following attributes:

Degree in Math, Physics, Engineering or other STEM discipline
An aptitude for applying technology and structured problem solving
Strong communication skills and an ability to build relationships with clients
Logical, well organized and practical
A track record of delivering on projects and an ability to carry tasks through to completion
Confident and eager to take responsibility
An ability to work in teams and learn quickly, seamlessly collaborating with others
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts quickly
2-3 years relevant experience in the insurance or software industry

The following attributes are highly appreciated but not required:

Science, Math, and Engineering background
Fluent or Proficient in French
Experience working in technology within the Canadian insurance industry
Experience of basic project management

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in three additional interviews.
References will be contacted and an offer will be sent your way!
Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.
Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

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